"Avoid If Possible, Total Run Around. Sad"

10-26-2017

Went to the place to look at a car I had seen online. Wasnt there, was told it just sold. Tried other vehicles each needing a jumper box to even start. Salesman would not discuss any incentive programs in any fashion. When it came time to talk numbers, price of car jumped 5000 dollars over sticker price, no incentives, and finally payments suggested were borderline absurd. Recommend you shop elsewhere unless you enjoy getting the run around.

"An Overall Pleasent Buying Experience."

10-05-2017

The sales team at Charles Toyota made buying a vehicle a relatively easy experience, especially for a first time buyer. The team worked on all aspects of the transaction as quickly as possible to get me into the car I wanted. At times, they moved faster than I felt comfortable with, but made up for it with friendly service and attention to detail. They offered a fair trade in price for my old vehicle and financed fairly, including a fantastic warranty through Toyota. My only complaint is that the team at times seemed disjointed and stubborn, unwilling to listen to one anothers requests or advice. There were intense verbal conflicts between the sales person, finance person, and sales manager, which were awkward and held up the process slightly. That being said, it was an overall pleasure to deal with the team at Charles. They worked hard to accommodate my needs and certainly earned their pay. I will certainly be returning to service my vehicle and will return in the future for my next vehicle.

"Toyota Rav4 "

I stopped in one Saturday to check out a RAV4 I saw online. Jason Cooper came out to greet me , I showed him the online information and he asked me to wait where I was while he went and got the car for me to drive. He wasnt pushy and just listened to what I had to say about what I was looking for. I did purchase a RAV4 but not the one I came in for - a similar one with less mileage and in better condition. Jason also took the time to show me how the Bluetooth worked and help me set it up.! A very nice experience all around!

"Great Customer Service!"

03-28-2017

We went there knowing what we were looking for. Jason Cooper worked with us to narrow our options down and did not try to push any other model or any choices on us. He went through everything with us and made the process as painless as possible. Jason was an awesome sales rep!

"Toyota Camry"

03-05-2017

My experience with Charles Toyota has been incredible! Andrew, Sheldon and Shawn have been super helpful though the whole process and handled a rather complicated situation smoothly. I work in emergency medicine as well as have a young son, I needed a reliable, safe car good in all weather and they hooked me up with an excellent deal on a 2015 Camry. I couldnt be happier with the purchase.

"Amazing Experience!"

We were a little nervous about getting our first new car but staff was amazing and very helpful! Helped us stay within our budget and we ended up completely happy with our purchase:) thank you for making car buying stress free and exciting!

"Highlander"

02-12-2017

Great service great sales rep no phony gimmick questions well answer

"Out Of State Used Truck Purchase"

This dealer had a used truck that met my search criteria. After almost 20 emails back and forth with Andrew Morry, I cancelled my purchase. Andrew never could answer any of my questions without speaking with his GM, Tim Couture. My bank was trying to pay them directly and they never could get their procedures in order. We spoke with another dealer in the same state, Connecticut, and that dealer only needed 3 little things from me since the bank was handling everything. Charles Toyota was over stepping boundaries by asking for more and more info they did not need. 1 really bad dealer makes internet sales bad for all the other good dealers that can handle it and be professional. Charles Toyota does not know out of state sales so dont waste your time!

"Blond Beauty Buys Suv"

Ive been going to Charles Toyota since day 1 when I bought a car. This is my 3rd time buying a vehicle. I always feel appreciated and open to my own decisions. All the people down there are helpful, Ive worked with quite a few of them over the years. If you want to buy a car, please make them a choice if not THE choice. Jay Cooper treated me awesome and took such good care of me. He helped me find EXACTLY what I was looking for.

"Toyota Tundra Purchase"

In March, My husband purchased a Toyota Tundra from Charles Toyota and it was a wonderful experience. We stopped by on Saturday afternoon really not planning on buying anything, just browsing. We had our, very active, two year old son with us so we werent planning on being there long. My husband ended up finding a Tundra he liked and we worked with Sheldon. Not only was Sheldon a very nice guy, but he gave wonderful customer service and he went along with my husbands sense of humor which was great. What we thought was going to be a quick browsing trip turned into a 5 hour visit and purchase of a new truck for my husband. Not only did they serve us with great customer service, but everyone in Charles was wonderful with our son. After five hours we had a very active and tired two year old and they let him run around and even got him a balloon with an extra long string so he could play with it. The finance guy (Im sorry I forgot his name :-/) was great with our son with his pretend mickey voices on my sons play phone, he absolutely loved it. We had a great experience and would definitely return here for any future purchases and send all of our friends and family to Charles. Thank you for your wonderful customers and a great overall experience. We love our purchase, and my son loves "daddys truck" Travis and Nicole Hollis

"Terrible Service And Liars!!!"

My family and I purchased all of our cars from Charles, and they lost us for life when information given to me about a warranty turned out to be incorrect and cost me thousands of dollars. I asked about one specific problem I was worried about and told it was covered when the problem accused no one could remember telling me the false information, not to mention how hard it was to get a hold of someone about my problem and it took a week just to talk to someone. When I was buying the car of course they call you back in 5 min because they dont have your money yet. Charlies lied to me and cost me a lot of money because of that lie and for that reason I will never buy a car there again and Im actually looking forward to driving a new car from one of there competitors over to show them hoe being cheap and saving a few thousand now with cost them so much more over my life time. They were the first place I would go for a car now Im disgusted with them. I tell anyone I know looking for a car to stay away from them and would highly highly recommend you do the same.

"Have Had My Car For Two Weeks"

This dealership has had my future daughter-in-laws car for 2 weeks and they wont call or return phone calls. This is the third time the car has been dropped off for various problems and none have been fixed. What a horrible way to conduct business.

"My Toyota Experience With Chris Lillibridge"

i have to say, chris is VERY thorough, if you call or ask something, without fail, follows through ... very professional service, very quick and efficient with the paperwork ... this goes for my whole experience here at charles toyota .... my wife and parents all do business here and with this five star treatment you get here, we will be back for all of our future purchases! Bill & Sydney

"About As Smooth A Purchase As I Could Imaine"

I really appreciated the entire experience buying the car at this dealership. It felt comfortable the whole time, whether the salesperson Chris and I were talking details or just chatting while we waited for the process to move along. I appreciated the attention and professionalism by everyone, from Keith(?) the Sales Manager to Shawn(?) the Business Manager -- and starting with Amir, the Internet Manager, who hopped on my initial interest and then, with great suggestions, nudged me through all the details that could be taken care of in advance of the test drive.

"Worst Dealer I Have Ever Been To"

they destroyed my car i wouldnt let them near my car if i was you

"Chris Lillibridge Is An Excellent Sales Person"

Overtime I have bought 5 vehicles from Chris. He knows his product very well. There is never a question left unanswered. All his ratings in customer service and buying process are excellent.

"Great Service!"

I was told it would take 45 for my service. I was in and out in 25 minutes. My service advisor Rory advised me that i was all set for the winter!

"First Time Buyer"

My boyfriend and i went into Charles Toyota on a recommendation from my uncle. Originally we had no intentions of purchasing a vehicle and were on a fact finding mission to see what we could and/or couldnt afford, being first time buyers with mediocre credit. Mike was patient with us and very mindful of our wants and needs in a vehicle since i am a traveling massage therapist and needed a particular set up for a vehicle. We ended up test driving and checking out a 2009 Toyota matrix with a hatch and a reasonable amount of storage space along with the storage convenience, we fell in love with it. Mike really took a caring hand in understanding our needs to find us the perfect car for the perfect price and i am comfortable with saying our vehicles in the future will definitely be purchased through him. Mike and Sean from the finance department got us in our new vehicle in a matter of hours and i would recommend anyone go see them, even if youre just looking, Mike will have a perfect match for you!

"Dennis And My New Tacoma"

I had David Bernier as a salesman, he was great. He was able to answer all my questions and made buying very easy and stress free. I would recommend him to anyone.

"Great Customer Service"

the people in charles toyota in Norwich were really nice and since I enter the work the harder to find me a nice car the wait was a little long but at end everything was positive thank you sincerely william vasquez

"Great Service- Mike Collins"

This is the 4th vehicle we have bought from this dealership! Great service! Willing to work with you to get the best possible deal and your dream car! Thanks so much!

"Great Overall Experience"

I have purchased two new vehicles from Charles Toyota and both times the experience has been flawless. My most recent purchase (2014) was with Jason Cooper. Jason did a great job answering our questions and ensuring our needs/wants were met. I will absolutely be returning to Charles Toyota the next time I need a vehicle.

"Jason Cooper Is The Person U Want To See"

I have bought 5 cars from Jason. He has provided the very best service I have ever received. I would recommend him to anyone.

"All About Happy Endings!"

I purchased a used Toyota Tundra with so many bells and whistles that its like a carnival ride everytime I turn the key! Jay Cooper was very knowledgeable with the vehicles that he matched up to what I was looking for and went out of his way to make sure that I got the best deal possible. Hes no stranger to making sure that his customers leave completly satisfied with the feeling of satisfaction of money well spent! Hats off to the crew at Charles Toyota where customer service is a happy ending the 1st time, everytime! I would recomend them to anyone!

"Great Prices. Very Helpful."

Jay Cooper was very helpful and found the exact car I wanted for my family.

"Incredible Service. Very Helpful."

Jay Cooper did a great job finding me the exact car I wanted!!!

"Mike Collins"

We have purchased 2 vehicles from Mike Collins. Mike is always very helpful, informative and a gentlemen. It was a pleasure working with Mike during and after the buying process. He certainly wants to make the customers happy. When we make our next purchase Mike will definitely be the person we go to. Charles Toyota is lucky to have such a great salesman.

"Great Service"

I would like to say thanks to Sheldon Watrous for his help. I was looking for a used or new car for my daughter he was very helpful and knowledgeable. It s nice to actually have someone help that enjoys doing thieir job and not overly pushy. When my daughter graduates I will be back to look for her a car.

"Great Experience"

excellent experience working with our sales person Sheldon and Business manager Eric. Quick and easy

"Used Car Purchase"

It was time to purchase a used vehicle and a trip to a dealership confronted me.I hadnt purchased a vehicle in years. I stopped by Charles Toyota to look at a 2011 Honda Ridgeline on a wet windy rainy night. I met Sheldon Watrous and we discussed my needs. I own a 19 foot proline boat and was wondering if the Honda Ridgeline could tow it. He Sheldon went over all the aspects of the vehicle and then took me me for a test drive in the pouring rain and continued to discuss the quality of a honda product. When we returned to the dealership I put a downpayment on the vehicle and have been happy ever since. Sheldon made me feel comfortable with my purchase and has followed up to ensure I have been completely satisfied. Sheldon has a great knowledge when it comes to vehicles and manufacturers and is a true asset to Charles Toyota. Thanks for helping me purchase a vehicle that fits my needs Sheldon. I will recommend you to people that are looking to purchase a new or used vehicle in the future. Great Job!

"Excellent Overall Service"

Everything here was excellent! Great customer service from Sheldon Watrous and everyone, Sheldon will be highly recommended to anyone I know looking for a dependable vehicle! Keep up the good work!

"Love There"

Jay cooper was my sales person when I bought my new Camry and he was great go see him when u need a new car

"Great Customer Service!"

I went in last month to purchase a used car. Ive been having a lot of trouble finding the right car for me especially with a lot of dealerships trying to constantly trying to sell me things I dont feel I need or want. However, there was a sales rep named Sheldon who was very personable and helped me through the excruciating process of finding a car. He listened to what I had to say and was patient with me through my inability to make decision. I didnt buy the car that day but when I came back later that week he remembered who I was and I closed a deal on the car Ive been looking for! I couldnt have done it without this young mans help.

"Great Place, Lots Of Cars Used And New!"

This dealer has lots of choices, everyone was friendly and not pushy. Sheldon was a great salesman, he really knew a lot about the cars and helped us narrow our choice down to the one we wanted- great experience.

"Car Purchasing Experience"

Great experience at Charles Toyota! Will, our sales associate, listened to our needs and respected what we were looking for without any sales push. Overall it was a great experience--highly recommended!

"Great Service And Very Friendly."

Bought two cars and we were very pleased with the customer service.

"Mike Was Fantastic!"

Ive been coming to Charles Toyota to have my vehicle serviced since I moved back to the area 5 years ago. Recently, I brought my 2005 Sienna in for service, but was interested in upgrading my vehicle. I began working with Mike Collins and within an hour, I had selected a Certified Pre-Owned 2014 Sienna. He was sincere, understood my needs and was not pushy at all. I can honestly say that working with Mike was one of the most painless car buying experiences that Ive ever had, and I highly recommend Charles Toyota. Be sure to ask for Mike Collins!

"Grwat Overall Experience"

This was my first dealer experience and it was wonderful. Landon, Sean and Dan were awesome and made the experience both easy and memorable. I highly recommend Charles Toyota!

"Go See Sheldon!!!"

Sheldon Watrous is the man to see! He was the first and only person I needed to work with! He approached with a bright smile on his face and made me feel comfortable. He walked me through everything with purchasing a used vehicle. Highly recommended and will definitely purchase another car from him. Thanks again Sheldon!

"Wonderful Experience"

Purchasing a car from Sheldon Watrous was fantastic and enjoyable experience. Will definitely be buying my next car through him!

"Chris Was A Great Treat As My Salesman"

A great experience again. This is the third vehicle purchased here from Chris. My son and daughter in law are also purchasing new vehicles

"Excellent Sales, Management, Finance And Service"

We recently bought a new Toyota 4Runner from Charles Toyota. We had such a wonderful experience from the moment we walked in to the moment we left. Dave Bernier, our salesman, is a fine young salesman who gave us perfect service all day. We told him what we were looking for and he quickly produced a new 4Runner in our price range. We took it on a test ride and we knew we would purchase it. Dave got the floor manager, Keith, who was an absolute gentleman, to address the pricing. We came to an agreeable price very quickly and bought our new 4Runner. We then spoke to Sean to address the insurances and finance. Sean was a wizard. Dave saw to it that we drove home in our new 4Runner that day. We also traded in our Highlander for which we got top dollar, thanx to Keith. Dave thank you for driving to our house with us that day. i know it was getting late. Amir, thank you for listening to my story of woe with the previous dealer. You are all gentlemen and a great team.....one hundred thousand thank yous Sheila & Rafael

"Great New Car Purchase"

Mike Collins was great we had been to several different dealer in both RI and Conn and choose Charles. We knew what we wanted but Mike made it easy, took the car home that day. My son has the car at school and I feel very confortable that he is driving a new car that is safe and dependable vrs diving a used car. Awesome job

"Jay Was Great"

Toyota expericience was excellent,and jay cooper was outstanding sales person.will be buying my next car from jay cooper.

"Great Place To Buy"

i went to charles toyota to meet with jason cooper and all o can say is wow i got approved and i never though i would thanks again jason cooper go see him

"Jay Cooper Is A Great Sales Person"

I went to buy a brand new car and my experience with jay cooper was amazing.

"This Man Man Is The Tops Salesman"

I bought my Rav4 from Sheldon its the best car i ever had.

"Found The Perfect Car At Charles Toyota!"

After much research..........ended up in the capable hands of Jason Cooper! Professional, prompt and he made it happen. Love the new Prius C after many years of loving my old Prius. Gotta love the gas mileage these cars get! The new one actually does get even better mpg than the old. Hard to believe, but true. Happy happy happy

"Great Service"

Jay Cooper was very helpful ! I am very pleased with the service and with my toyota tacoma that he sold me . Sincerely , Gerald Bellerive

"Great Buying Experience"

I had a great experience buying a car from Jay Cooper. He made the process fast and easy, he did all the work for me all I had to do was sign the papers.