"Brustolon Gmc"
I had a 2017 GMC Sierra built by Brustolon. Customer service was great throughout the whole build and delivery process. Email updates throughout the process to keep me informed on the progress of the vehicle GMC was building for me. Sales personnel were proficient in vehicle options for various models and could answer any questions I had. Would definitely purchase another vehicle from this dealership and highly recommend to others!
"A Great Dealership To Do Business With"
The personnel at this dealership are very professional. They are no non-sense, straight talking people who listen to questions and give answers that dont make you feel degraded. They treated me with the utmost respect and on the day of delivery the salesman took all the time I needed to be comfortable with the vehicles features. I even when back the next day with a question and was treated like I was a member of the family. Not only did they answer the question they assured me that they were going to be there for any questions in the future. Its nice to know that I will not be forgotten now that I have completed the deal and taken ownership of the vehicle. I wish more dealerships would look to Brustolon for guidance in how to treat people. My hats off to the entire staff at Brustolons - Keep up the good work.
"Great Service"
Everyone was friendly and helpful. Bought and serviced with Brustolons and will continue. Thank you so much.
"They Did A Great Job"
I went in looking at one truck and wound up with a much better deal. Kelby and Dan treated me very well and I am very satisfied with my new truck
"Friendly, Compatent, And Trustworthy Employees."
Everyone was knowledgeable and polite. Aria was wonderful, didnt pressure me as I was trying to decide what I wanted. Everything went very smoothly. GAil
"Great Sales And Service Team"
The dealership is an excellent place to purchase a vehicle they go out of their way to meet your needs.Logan has sold and leased us a. Rui me and has done an outstanding job retaining and securing the vehicle we wanted. The sales process takes about an hour and a half with an hour alone just explaining all of the features of the vehicle and how they operate. We are now GMC loyalist
"Always Professional! "
In and out in a timely manner. Waiting room is upscale and it was nice to see water and snacks available.
"Quick Response For Service"
As on all my visits, I was treated with respect when I arrived. My problem with the car was fixed, and even though it took more time than I thought, they kept me updated throughout the process. I should also mention I called on a Friday after and described my problem, they apologized they wouldnt have any available to take care of it on Saturday, but gave me the option of bringing it in first thing Monday morning. It turned out the water pump was leaking engine coolant--a serious problem. So their service is exceptional when a serious problem occurs, with very little discomfort to my schedule.
"Comfy Couch And Hot Coffee!"
Thanks for the coffee. How come the waiting room is now smelling like a grease monkeys garage? It never used to. Thanks for your great service as always.
"Air Compressor Failure In Air Conditioning"
My air conditioner failed in March when I was in Florida. It took several trips to the dealer in Mystic (after I returned to Connecticut) to find the route of the problem, but they prevailed and I am delighted to have cooling in the hottest weather.
"Always A Pleasure"
They always take good care of me and my cars. Thats why I have been a customer there for 35+ years
"Great Service"
arrived at appointed time taken right in and was out 45 min. later. Work was accomplished and all seems satisfactory.
"Greatest Car Buying Experience Ever !"
So far, Ive loved my experience with the Brustolon dealership. Aurea is such a sweetheart. Everyone I dealt with were wonderful. My parents always did business with Brustolon and suggested I take a Buick for a test drive. I fell in love with the Encore and Aurea was so very helpful. I didnt buy right away. I test drove other vehicles and Aurea kept in touch with cute little emails and a phone call from time to time. A month later, I was about to sign for a new Honda HR-V and something told me to take that cute little red Encore for one more test drive. I did and just had to buy it ! Aurea was so helpful finding different options for us. The finance department found us a very good loan rate. I met the owner of the dealership and she was so warm and welcoming and the older gentleman that was in the showroom had a wonderful handshake ! Firm and confident..a handshake that makes one feel you are in very good hands. I have never been in a dealership that has been filled with such warmth. It was a very relaxed atmosphere...no pressure to buy. It was an appreciated change of pace. I look forward to my future visits to Brustolons service department. Aurea has even offered to drop a loaner car off for me and take my car in for service if I ever need that. I just think that very generous offer is going above and beyond taking care of your customer and I was so impressed with that. It is customer service like that, that sets the Brustolon dealership above the rest. Aurea was so patient and helpful when explaining On Star and helping me link my phone to Bluetooth. I may be stopping by again with a few more questions for her. I only hope that my Buick Encore will be as reliable and trouble free a car as my Honda was. If what my father says is true...I have nothing to worry about. Thank you for my beautiful little Ruby :)
"Great Sales Staff. Completely Satisfied."
Rose Marie And I are completely satisfied with the way we were treated regarding the purchase of the La Cross. Thank you very much.
"Went The Extra Mile.."
Initial miscommunication resluted in the the vehicle I was negotiating to buy to be swapped out to another dealership. However, upon realizing this, Brustolon management was able to get the vehicle back quickly, after which the transaction went very smoothly.
"Great Experience"
The entire experience was excellent. Everyone was professional, courteous and very helpful. I would highly recommend the dealer to anyone.
"Great Job"
I recently had my car in for detailing service. It was ready when promised and it looks like a brand new car.
"Good Customer Care"
I have noted in previous surveys that I have been a customer at Brustolon Buick/GMC for 35 + years and I wouldnt be there if the service was sub par. Anyone can sell a new car. Not everyone follows up with good customer service.
"Ladies At Check-in And Out Were Extremely Efficien"
One of my concerns is that the air conditioner stopped working when we were in Florida--if I set it on low and it is 89 degrees outside, it never cools the car when in the past it did. The person who worked on the car said I have to wait until the temperature and humidity goes a little higher in CT. I find this unacceptable because something is wrong with it. I have had driven this car for over 87,000 miles, so I think I know when something is working and when it is not. Now I have to make another trip to get it diagnosed and fixed. Today it was 70 degrees with sun shining and the car was on LO with the fan at top speed and it never cooled the car down from Noank to Crystal Mall, and then back again.
"Excellent Service Experience."
Service is always an excellent experience. Courteous staff, terrific waiting room and I always enjoy the opportunity to browse in the show room.
"Friendly Sales Staff"
Everyone was friendly. There was no sales pressure and the whole buying experience went smoothly.
"2014 Buick Encore"
Great family run car dealership. Friendly and helpful in the sales department not to mention the service department. This isnt our first purchase here and it certainly wont be our last ! Always professional and helpful.
"Great Dealer Ship, Freindly Sales People"
I went in for recall on wifes Acadia and ended up trading my 2011 Corvette for a 2012 Corvette Grand Sport all in the same day. Great stylish show room and service waiting room. First class sales and service. Great family to deal with. This is my third car from them.
"Friendly People"
I just bought my fourth car from Brustolon. They are always helpful and the sales and service department are excellent. They always treat me like family and I will continue to to go there for many years to come.
"Easy Dealership And Very Friendly"
My family and I came in and met with Chris and he sold me my Jetta. Very nice guy and I am happy with my Jetta
""awesome Dealership" Love My New Truck"
I felt very comfortable at this dealership. Dan took good care of me. We would definitely recommend Brustolon to our friends.
"Mr. Robert R. Evans"
This was my first purchase of a vehicle at Brustolon. The process was easier than I expected. Greg has been very helpful during the sales process and after when I had questions on the communications screen! My last new car purchase was a 2002 Tahoe and therefore I was not up on all these new electronic systems. In addition, I was involved in a repair situation, on another non-owned vehicle, where Brustolon Service corrected the problem to the satisfaction of the customer in all ways. That service made her a potential new customer!
"Nice Dealership!"
Very nice dealership, pleasant to work with. Greg was very knowledgeable and treated me very good.
"Great Dealership"
Great Dealership Made the buying process easy. Will tell my friends about this dealership.
"Great Experience"
This is our second vehicle purchased through Brustolon, the first new car. I cant say enough about how unpressured and easy it was. My rep, Greg, was helpful, easy-going and thoroughly professional. From decision making through financing, Brustolon came through. The service in accommodating my wishes and in making the purchase was exemplary. I was greatly impressed with the service after the sale was completed. There were a few things that needed tying up and Greg was right there. Will definitely go back to Brustolon.
"Friendly,helpful And Caring"
I had been doing some research on trucks and decided to stop by Brustolon to checkout the 2015 Denalis. While looking them over Dan came over and introduced himself to me. I found him to be very easy to talk to and he knew his vehicles. Well to make a long story short I was offered a deal that I couldnt refuse and bought a new Denali. There was no pressure at all and I felt like I was buying a truck from a family member. Every step of the way I was treated with respect and honesty.
"Top Notch Dealership"
I have been trying to find a used VW convertible for over four months. Brucholon is the only dealership we have gone to where the VW was totally detailed and in top running condition. The Internet Manager for this particular dealership, Vince, was on the premises greeted us upon arrival. The whole buying process was low key and professional. I would recommend highly to anyone interested in a new or used car.
"Excellent Service"
My wife was sold on Brustolon in the first 5 minutes. They are a family dealership that set us at ease as soon as we came through the door. We are very pleased with the 2015 Acadia we purchased. They were very fair with our trade and also were able to offer us some discounts of the MSRP. I have purchased many vehicles in the last 35 years and would rate Brustolon A+.
"2011 Lacrosse"
Greg was my sales guy and was very good and patient. We went back and fourth on pricing, he was helpful and respectful. I bought a car from Brustolon before and I came back again. Great dealership and good experience for the 2nd time. Greg went above and beyond my expectations of what I thought could be accomplished. I am really happy with my new / used Buick . Low pressure experience Cindy you should be proud of the sales staff at Brustolon a pleasure doing business wth Brustolon im sure i will return for maintainance in the future
"Nice Dealership For A 2014 Verano"
Brustolon has been a very good dealership, no pressure and nice to deal with. Very happy. Thanks
"Great Dealership And Service! I Recommend!!!"
Dan Casey is a salesman with no pressure and comfortable to talk to. He listened to my requests and delivered reasonable options. My decision to purchase was easy and without hesitation. The staff is friendly and hometown. The service department staff is professional and knowledgable. My car needed body work after my purchase because a deer hit me, and they restored it like brand new. Personal, reliable service, taking complete care of the customer in all areas, satisfaction guaranteed. Facilities are up to date, clean and comfortable. A family business and atmosphere. Excellent Brustolon, thank you all!
"Great Service"
Great service from Bob in the service department - Bought a used Buick from Brustolon, had some trouble with the brakes, Bob assured they will take care of this, all in great time and professional. Great job on my 71 chevy truck, great advice as well on the truck.
"C. Saari Gmc Sierra 1500"
Everyone was great, family atmosphere and felt very comfortable. Thank You Brustolon!
"Great Experience"
this was the best buy experience i have ever had , in 3hr i was going home in my new car the owners are the best, and sales staff.
"2008 Lucern, Great Dealership"
Greg was my sales guy and was very good and patient. We went back and fourth on pricing, he was helpful and respectful. I bought a new car from Brustolon before and I came back again. Great dealership and good experience for the 2nd time.
"Excellent Dealership, Very Customer Oriented"
Nice to deal with, for both purchase and service. Very knowledgeable and customer oriented.
"2011 Chevy Cruze"
Low pressure experience. Small family dealership. Great inventory of vehicles.
"Great Experience!!!"
Dan was a great guy to deal with - very knowledgeable unlike the salesmen I dealt with on LI - very upfront and a pleasure to deal with. The dealership is mostly family run and everyone was very helpful each time I called with a question - would definitely buy another vehicle from them.
"Great Experience"
This is my second purchase from this dealership. The sales staff is very friendly and helpful. They really worked hard to get me the car and deal I wanted. They went above and beyond my expectations of what I thought could be accomplished. I am really happy with my new Buick Regal! I will never buy from another Buick GMC dealer other than Brustolon.
