"Bill In Service Was Amazing..really Helped Us"

07-11-2017

We had a head light out. Bill checked out the part to see if they had it . Required us to get from a local parts store, but he handled that quickly and showed us how to install it too. Great attitude. Would use them again because of this guy

"150,000 Mile Major Service"

Stopped in today for Transmission flush, coolant flush, brake line flush, power steering flush and drive belt replacement. They were very professional ,fast and very friendly. The price was very reasonable. They checked out every single part of the vehicle and made a very clear list of any work that may be needed in the future. No sales pitches no pressure just total honesty. Honesty , Truthfull , Trustworthy thats all I care about and that is why I will stay.

"Wonderful Service"

Everyone that I deal with at Girard Toyota BMW is pleasant and knowledgeable. I appreciate their service. Ive dealt with them since 1992 (Corolla Wagon) and again in 2006 (Matrix). I feel that theyre honest and appreciate my business.

"Speedy Service"

I was able to schedule service on both of my Toyota vehicles with ease. Shuttle service made it easy for me to get errands done while my vehicle was serviced. Customer service was exceptional!

"Service Department"

Caitlin was f-a-b-u-l-o-u-s ... I have nothing but positive experiences with Toyota service - customer service.

"Great Leasing Experience"

Just leased my third vehicle from Girard. Kerry and Mark were great. They remembered us from three years ago. Took us a while to figure out which car to get and Kerry and Mark were super helpful and patient. The leasing process went smoothly and quickly. Overall, I was really happy with the service I got and I love the Prius V.

"Great New Car Buying Experience"

03-03-2015

Excellent BMW purchasing experience with Brian. Would highly recommend this dealership.

"James I. Murdoch"

I have leased and purchased several new vehicles over the years from Girard Toyota BMW. The entire buying process in both BMW and Toyota departments is smooth and hassle free. Lou in BMW Sales is particularly worthy of mention, he is an extremely knowledgable man graced with integrity and old world charm which is quite refreshing in this day and age, his sound advice has saved me money regarding selection of features, etc. Steve in BMW Service and Lenny in Toyota Service also provide good service, sound advice, and speedy delivery with good manners and courtesy. Im not a faceless punter when I walk through Girards doors, Im greeted warmly by name and Im left with the impression my well being is very important to them - that, and their superb product, is why I keep going back!

"Girard Toyota"

I bought my Toyota three months ago ,went in for three months service they took the car right away to do the oil change and what ever...Lenny was very polite. I had Bart do the work. they put me in the waiting room It was very clean. the car came back the time Lenny said .I was very satisfied. Ruth Reedy.

"Bmw At Girrad My First And Last"

I Purchased a 2008 BMW From This dealer Back in 2010. With the exception of the Salesman who was a young man with blond hair ( Sorry Cant Remember His Name ) Everyone else seemed to be be a bit unprofessional. Their Service dept is A Joke i went in to get my car looked at i left my i phone in the office by acident and ofcourse " no one Took it or Seen it " i knew the last place i had it at was there plus the phone was shut off so i couldnt trace it. Anyways i had Major Problems with this vehicle and dealing with their Service dept is a nightmare. Trying to get a loaner from them is like pulling teeth. I will never in my life allow myself or anyone that i know come to this dealer at all. last thing my car was hit at work i brought it in to them for some minor body work and the quality of the work was horrible i noticed significant overspay on my back bumper that felt rough to the touch after leaving several messages and emails no one ever responded. i am finally getting rid of this car and i will never purchase from here again. You would think that when you are Purchasing a BMW from a dealer they will give you top notch Service. I have to Say I miss Saturn I purchased a Saturn from a dealer in Springfield Ma and the Customer Service was unbelivable. True Professionals too bad they are not around anymore. I would say unless you are buying a new BMW Go elsewhere if you are looking to buy used but not here.

"General Manager Eli Is Just Awesome!!"

My experience with my new bmw was a great one. The staff is friendly and they all seem very knowledgeable about their cars. Everything went great from start to finish. General manager Eli makes you feel like family andnot like a customer. They go above and beyond and i would recommend this dealership to any one looking for a nice quality car. Way to go bmw of new london. Ill be back in a few months for a 7 series. ..by the way...i love my new 5 series. Again...thanks for all you guys have done.

"Great Experience While Purchasing A Vehicle"

05-27-2014

They will promise you the world when purchasing the vehicle. ...Once you have purchased the vehicle they forget all about you. .your calls are never returned and obviously they only care about the sale and not the person...my experience was just averge...i think my next vehicle will be purchased at BMW of Warwick. ..customer service was outstanding during the sale...God forbid you go back and ask a question or if you have a concern...you will be waiting at the front desk until you cant wait any longer. Thank God I will be paying off my new BMW in 6 months...just dont want to deal with people that doesnt really care about your concerns. Drive the extra 25 miles and go tto BMW of warwick.

"Girard And Brendan Provided Excellent Service!"

We originally was at BMW of New London for service on our 2001 BMW X5 and after getting it back we had another problem with it, so we brought it back to service and they provided us with a loaner vehicle. We decided while driving the loaner BMW 528i xdrive that we were going to trade in our BMW X5 for a BMW 528i xdrive. We were appointed with David Morgan as our salesperson. He was great during the sale, at the time of delivery we noticed a couple of scratches on the vehicle so we told David and said we would bring it back to have them fixed. The next day we brought it back to BMW of New London and Girard helped us and provided us with a loaner while they fixed the scratches on our vehicle. However the day we come in to drop our BMW 528i xdrive off to have the scratches fixed we saw David and he did not even say hello. I felt that was not professional of him and he must of only cared about making a sale and not providing service after the sale. Girard saved the day and now the next vehicle we purchase will be purchased from Girard and I know that he will take care of us from the beginning of the sale and afterwards also. He went above and beyond to make sure that we are happy customers. Thanks Girard and Brendan in finance!

"Started Out Well, But Got Ugly."

Started out great and was interested in some vehicles but as soon as my friend tried putting his two cents in the sales person Eric got a little angry over his views and proceeded to use unnecessary language to describe my friend. Called the manager over and got Dewayne (who according to their website isnt even a manger) who didnt even help the situation.

"Accommodating, Professional, Customer Focused"

11-13-2013

Stephen and Nick go the extra mile to satisfy the customer. Stephens been expertly managing our service needs for a while and we just met Nick this time. Even with service as basic as a brake flush and putting snow tires on our car, they find a way to differentiate themselves. This time, they cleaned the all weather tires/rims that Ill be storing for the winter. Nice touch! Thanks very much.

"Excellent Customer Service From Stephen- As Always"

Stephen and Rafael went out of their way to get me to work and pick me up when car serviced. Thank you to both of them

"Superior Service"

11-11-2013

Prompt engagement, clear explanation, speedy service and great value. Also, an excellent waiting area in a beautiful facility. One of the best!

"Quick, Easy, Painless"

The whole repair process was painless and efficient. They kept me informed and valued my opinions and time.

"Review Of Girard Toyota Of New London, Ct"

Recently bought a Toyota Camry from Girard Toyota in New London, CT. It was a great experience thanks to Rick, my salesman, to Jon, who I worked with to finance the car. I felt comfortable and well taken care. I would recommend this dealership.

"A Truly Professional Experience Beginning To End!"

10-24-2013

This is our third car from BMW of New London with each experience exceeding our expectations. David Morgan has gone above and beyond for us in informing us on the functions of our BMW as well as making the transaction very smooth. Eli is a numbers mastermind whom makes the impossible deals possible doing whatever it takes to ensure he gets it done for you. Robert is the finance guy whom tells you of some options, but does not try to pressure you at all to take them. The whole experience was seamless from beginning to end, which is especially, extraordinary when you consider my credit score leaves a bit to be desired. Thank you guys.

"Always Great Service"

10-17-2013

Stephen is the best service advisor. He just gets the job done.From the initial contact ,to picking up my vehicle, he keeps me informed. Loaner car was very much appreciated .100% satisfied with this last service and all previous services done at BMW of New London.

"Bmw 328xi Gt"

10-17-2013

This is my 5th BMW lease and I cannot say enough about the service and caring given by Lou Camarota. He knows me, and knows what I need in a car.....and the GT hit the spot. I needed something with a little more room than the 328xi, with electronic controls that help me do my business away from the office. Thank you for an excellent experience. Ciao, Lou.

"Overall Pleasant Experience"

Overall it was a wonderful experience to work with Luckson. We were not fully committed in buying the Venza so we left and came back 4 times.Each time Luckson greeted us with a smile. We felt we receved an excellant deal on the negoitiated price of the car and a good price for our trade-in. I would not hesitate to recommend this Toyota dealership when buying a car. I was introduced to someone in the Service department and scheduled my free 5000 mile oil change. I hope the Service department is just as pleasant to work with. One of the reasons, besides the fact that we really liked the Venza was the location of the dealer and having service done to the vehicle.

"2013 Highlander Front Brake Repair"

09-30-2013

This vehicle was purchased 2012 in Florida. From the outset, a thump existed in the front wheel during the braking cycle. Repairs were made in Florida, but the noise continued on our return to Connecticut. On 7/15/2013, the vehicle was checked by your shop and found to be OK and safe. The braking noise returned, and I contacted Toyota headquarters. and a case number was assisgned.I was told to go again to a Toyota repair shop. On 9/11/2013,at your shop, the mechanic properly diagnosed the problem, and repairs were made. Road test verified diagnosis. Service provided by your service advisors, Nicholas Parson, Hillary Drexler, and both mechanics Eric and Tom has been outstanding. Overall customer service from Girard Toyota has been excellent.

"Comfotable & Complete"

Came in for my first service @ 5000 miles and appointment was on time & as described.

"New Highlander Purchase"

I had a great experience buying a new vehicle. This was my first new vehicle purchase and Girard made the process easy fairly quick. They were very helpful and knowledgeable in explaining all the options on the new Highlander. The staff was very helpful. Eric M. was very professional and excellent in walking me thru the process with ease. Thank you for all your help. Nick

"Excellent Service Experience"

My service experience for my Rav4 2009 on 9/6/2013 was excellent. The service consultant, Lenny Galante was professional, explained things, and listened to the issues regarding the service. He took the time to allow me to show him what I thought was going on. Very positive experience.

"Excellent Service"

I have just leased a 2013 Toyota Corolla. This is the fourth Toyota Corolla Ive leased with Girard. Once again I worked with Kerry Greaves. He was extremely helpful once again. Five stars!! I am really pleased with the car.

"Great Service"

I brought my 2007 BMW 530xi in for service last week.. I could not be any more pleased with the service I received! Steve set me up with a loaner and kept me updated until my car was ready to be picked up. Im sure with the great service on my BMW, it will be running for years to come.

"Made Me A Convert!!!"

09-10-2013

Last week I decided to drive onto the lot of Girard Toyota in New London,CT. That was something I had vowed NOT to do after a particularly bad experience over 20 years ago. However, it was Sunday, and I thought they would be closed and all I wanted to do was to physically SEE the car my research had led me to believe was the car I wanted, a Toyota Camry Hybrid. Much to my surprise, they WERE open. I anticipated being "descended" on the minute my car touched their lot but I wasnt ...I found the model I wanted to see, and checked it out.. again, no one bothered me...hmmm.. deciding I could always test drive the car there and buy it elsewhere, I ventured into the showroom where I was greeted by a smiling salesperson, Luckson Francoise. He answered all my questions and took me for a test drive. The car was exactly what I wanted and we began negotiating the price. I fully expected the big "sales pressure" pitch when the Sales Manager, Christian was brought into the negotiations. I was just waiting for the " this deal is only good for today" pitch. But it never came. Instead, Christian told me what he could offer me for my car and what he could sell the new car for, and what financing he could offer. The deal seemed too good to be true.. But wasnt that what they were supposed to make it sound like?? Without even pressuring me for a deposit, I left the dealership with the information in hand. I brought the offer to a friend of mine who is a dealer for a different brand, and had him review the offer. Even he couldnt find any flaws in their offer. I returned the following day and after a bit more of friendly haggling, sealed the deal. Two days later, I had my new car for a great price. Luckson and Christian had arranged the financing as promised. On the day of the closing, I was prepared for all the "dealer add ons" that would inflate the price--but they never came. Luckson and Cristian even arranged to have some after market equipment I had installed on my old car, removed and Luckson personally delivered it to my home two days later. That is what I call personal service!!! We left the dealership converts. From start to finish, the whole process went smoothly and with absolutely no pressure. They simply delivered what I wanted and only what I wanted for the price they promised and with no pressure at any time. What a refreshing change!!!! We even received two follow up phone calls from others at the dealership to insure we were satisfied-we were.

"New Prius"

I had a great buying experience at Girard. The sales person was attentive and knowledgeable. I was fully informed about the vehicle I was interested in. Our discussion about price was direct and fair. I really appreciated the professional approach by sales as well as management. I have had experienced with other dealers that was very poor. I left Girard feeling good. Ill shop there again in the future.

"Nice Job On Recall"

Even though my truck was a Ebay truck(Texas) from 10 years ago Girard Toyota treated me as if i bought from them, nice feeling........

"Earl Langleys Experience With Bmw Service"

08-26-2013

My recent experience with BMW service was horrible and unacceptable!!!! While Steves handling was fine, the responsiveness and being ignored for an entire week while waiting "for an email" is rediculous!!! My vehicle sat at BMW for over a week while I was told they were waiting for an email reply, are you kidding me???? This is 2013 and youre supposed to be a high end vehicle dealership...............The manager was in some kind of training all week and not even a phone call from him/her stating that they were aware of the inconvenience of my experience but werer doing everything possible to rectify my situation. I am very, very hesitant to do any future business with Girard BMW again.................

"Best Price With Excellent Service"

I bought a new Highlander from Girard after comparing quotes with several other dealers in CT. Christian, the sales manager, was pleasant to work with and offered the best price. Great followup as well as the vehicle was delivered to my home. I never had to go to the dealership which is a big plus for me since I find going to car dealers an unpleasant experience.

"Satisfied Customer"

My husband and I had a very positive experience buying a new Prius from Girard Toyota. Harold was helpful and friendly, and he followed up to make sure we were happy with our purchase. We love our new Prius! (And you cant beat a 0.0% loan with no money down...)

"Wonderful First Time Car Buying Experience!"

08-13-2013

I was very impressed with Girard Toyota, especially since this was my first car purchase. As a reason college grad going into this process with little background knowledge, Girard helped make everything really simple for me. My sales representative, Luckson Francois, was absolutely wonderful to work with. He was very welcoming, friendly, and knowledgeable. His quiet and calm demeanor also helped me ignore my initial assumptions about pushy car salesman that I had encountered at another dealership. I felt that he was a great match for me to work with. I would absolutely recommend Luckson to others and would love to work with him again when its time to get a new car (which hopefully wont be for a while!). The only minor inconvenience I encountered was getting some repairs and maintenance done on my car after I purchased it. I dropped it off and was told I would receive a call when everything was complete. I never got a call and when I called back two days later to check on the progress, car service wasnt sure where my car was and couldnt track it in the computer for me! It turns out everything was finished the day I dropped it off and it had already left car service. I just wish I would have been called when it was ready because it was difficult getting to work without my regular transportation. This was very minor though in my whole experience and would not let it affect me from going back to Girard in the future.

"Excellent Service, Stayed Within Estimate,wow!"

Your dealership repaired the drivers side sliding door, replaced power steering fluid and transmission fluid, all within the estimate and in the time stated. And they washed the car which really needed it! I will be back!

"Excellent Service"

08-06-2013

I was visiting family in New London, CT and on my ride in from NY I got a flat tire warning. I remembered this dealership from a previous visit to New London when they helped me out putting my NY license plate on the car. (We had just moved to NY and they require two plates where as PA where we lived before did not and I had no idea how to put the front plate on) Stephen, the service rep., took care of getting me in immediately, looking at my tire/tires, ordering replacements and putting them on in time for my return ride back to NY. He was very informative, courteous and professional in every way. I would highly recommend this dealership.

"The Best Dealership-you Will Feel Good About It!"

08-02-2013

I was so impressed with the Girard team. Of course, I loved my salesman, Bobby Haley, but the entire staff were working with me, were honest, and I completely trusted them. Yes, I have bought many cars through the years and this was the best experience by far. My family and I will never shop anywhere else!

"Great Service"

07-23-2013

I have always had excellent experiences at Girard Toyota. Service appointments are scheduled promptly (I like to go in early Saturday mornings before any back-ups can occur!) and I rarely am there longer than an hour. The facilities are clean and welcoming; I love the coffee and flat screen TV - this is not the service center of old! Staff is helpful and friendly.

"Scheduling Appointment"

Called on a Monday for a service appointment on a recalled item; I was told I would get a call back in fifteen minutes because she didnt know how long it would take to service my car. The call never that day or the next either. I called back again to make the appointment a few days later. I received an apology as the lady didnt have me in her "call back file" but this is the second time this has happened to me at this dealership. Although the work and timeliness of the repairs is good, the scheduling and return calls continues to need improvement. I would select another dealership for my work if there was a closer one.

"Excellent Service"

It is a pleasure having our cars serviced at Girard Toyota. Recommendations are recommendations without high-pressure sales. Their approach is practical and they went the extra mile to ensure they understood what we needed and what we wanted. All work was done professionally and completed when promised. The front line service staff are very nice and very accommodating. Nicholas was particularly helpful.

"Toyota From Florida"

This is Car number 2 that Girard Toyota serviced for me, my last one was a 2011 Corolla it too was its first service also. I made the appointment on line 2 days a head of time,They had all to paper work ready when I drove in. The strafe got right on my Car and I was thinking may be a haft hour or so for I also needed a miner adjustment to some molding inside the Car. Well I was happy to see that they got the job done in know time,much less then I thought; and I was back on the road before I finished my Coffee. Thank You Girard for yet another Job well done Raymond Hudson-- Winter Garden Florida

"Outstanding Service!"

I just bought my second BMW and this time at Girard, New London, CT. I have to shout out to everyone about the quality of personal care and service this company delivers. It is a pleasure working with sales, specifically Lou Camerota and all the way through their outstanding service department. With customer care lacking with so many companies these days it is great to know if I have any questions the staff at Girard will be right there to assist. Thank you Team Girard. You have my referrals!

"X3 Service"

service was prompt the service reminder in vehicle was not reset,and the vehicle was not washed

"Toyota Tacoma _cert Vehicle"

I recently had to have my 2009 Tacoma serviced for two recalls from the manufacturer. I contacted Girard Toyota to schedule the earliest possible appointment. They were able to schedule me two days later (working with my schedule). I was attended to rather quickly when I got there and was able to wait in a very comfortable waiting area!! the service tech estimated a few hours, but it overall took about 1 1/2 hours. I have to say the service department was efficient and accommodating!! great job!!!!

"Great Place To Buy And Service Your Car!"

Bought my Tacoma there and the process was great. Ive been getting it serviced there now for almost 25,000 miles and the truck is still running like new. The service department gets you in and out in a very timely manner as well when you wait there in their fancy waiting room (with free coffee!)

"Great Experience!!!"

I rarely write reviews. Buying/searching for a new car is one of the worst processes to go through for me. I worked out a deal for a Certified 2011 Toyota Sequoia from the phone, including trade-in. My wife and I drove 2.5 hours from northern NJ to this dealership in CT. Despite our doubts, everything was great. Everyone from the owner to finance dept. was so nice. Special thank you to Rick. I would definitely go back...even though its that far from me.

"One Of The Good Ones"

Found Girard when going to Mohegan Sun Resort.Ha d to travel over 10 miles from homemto find and honest and fair dealership to buy my prius, and its worth the trip,mthey did everything right.