"Janetta Marrero- Service Advisor"

The young lady was spoke and acted in a very professional manner. Before repairs were done on my car (scheduled), she had my car checked for some concerns that I had. It turned out that the car needed some extensive work. She saved me some time and money by alerting me to the problems, which I can now financially plan for. Thank you, Janetta.

"Purchased New Vehicle"

I recently purchased a new vehicle from Hoffman Honda. The Hoffman Team exceeded my expectations and delivered on their business promises. My Sales Person, Mike Cutrone, was professional and helpful. Hoffman delivered my vehicle as promised. I am pleased with my new vehicle and am hopeful that Hoffman and I will continue to do business in the future.

"Thank You Charles Ijomah"

I seen the advertisement online. Had a rough year last year due to the snow. Wasnt looking forward to another one. Customer service was great. I had the best salesman. He made sure we had a ride before we left the lot. Thank you.

"Senior Human Resources Analyst"

Janetta is such a big help. She has always been upfront and honest. As a customer this is very important to me. Janetta keep up the good work!

"Can Recommend Hoffman Honda Enough!"

I dealt with an awesome salesman named Simon Karikari. He was hungry for my business (which I like) without being pushy. He worked with me on the price so that the monthly payments fit within my budget. I could not be happier. Hoffman Honda, and the people that work there, live up to their reputation!

"Great Service Experience"

07-21-2017

My first service here for this car. My advisor, Anthony Audia, was great. He reviewed with me my cars history, current services that should be done and those that were discretionary, and costs. Work was completed accurately and on-time. Very happy with my experience.

"Jeanetta"

07-21-2017

We always service our vehicles at Hoffman Honda. We have 3 Hondas. Jeannetta is always sooooo knowledgeable when helping us prioritize needed repairs. All our vehicles are getting up there in mileage and she gets us in quickly when we need maintainence or repair. Thank you as always

"Senior H.r. Analyst"

Janetta Marrero customer service skills is always professional. She is very detailed when she explains the problem with your car. That is very important to me. I never leave there confused or upset. Janetta goes over and beyond for her customers and she always has a pleasant smile on her smile. Thank you Janetta for all that you do!

"Thank You Miguel Torres!"

04-06-2017

Miguel was a pleasure to work with. His friendly manner, expertise and attention to detail was evident every step of the car buying process. I heartily recommend him if you are in the market for a Honda.

"Car Owner"

purchased a new odessey a year ago and have not recived title to this vehicle. i have been there 5 times to resolve this issue. i paid cash!they are no help

"2017 Hr-v Purchase"

Kevin was great to work with. He was knowledgeable, and patient. I would recommend him to friends, and I would buy a car from him again. He was very good about giving us options for our purchase. Also wanted to thank Tom for making the financial process pretty faster and simple. Both Kevin and Tom took excellent care of us.

"Great"

03-09-2017

Jeanetta is always so very helpful and pleasant. She finds time for me every time I need service at the last minute. We bring all three of our cars to her. I never feel I am getting ripped off.

"Loyal Customer"

01-10-2017

I bought my previous car (a Honda Pilot) from Jeff Berselli at Hoffman Honda. Jeff was so knowledgeable and personable that he earned my loyalty. As such, when my wife and I decided to buy our 2017 Honda Accord EXL-N, we knew that we needed to go to a person and place we can trust, Jeff Berselli at Hoffman Honda! We thank you for taking such good care of us, Jeff! Tom from the Finance Department was very personable and a joy to work with as well. What a great team you guys have there!!! I look forward to my next purchase at Hoffman! ¿

"Good Experience"

11-23-2016

The salesman, Kevin, was extremely helpful. The process was fast and easy. Would recommend seeking him out if you go to Hoffman Honda.

"Recent Purchase Of A New Crv"

11-18-2016

Kevin Reyes was our salesman who we just met walking into Hoffman. He was very friendly and pleasant. He was knowledgeable about his products and the vehicle we wanted to purchase. The sale went smoothly, he was very interested in our wishes and wasnt aggressive or pushy. He made our overall experience as painless as possible.

"Happy Long-time Customer"

My husband and I went to Hoffman Honda after a rather disappointing experience with another car dealership a few years ago. We talked with Jeff, who was very knowledgeable and understanding of our situation. He was able to help us into a new car through leasing without breaking our budget. I love my new CRV! Its like coming home again. Thank you, Jeff and Hoffman!

"Ray From East Longmeadow, Ma."

I worked with Charles I. in sales and David in finance. Overall it was a very pleasant experience, and my vehicle was delivered on time as promised. Love my new car, and would definitely buy another from Hoffmans.

"I Had Heard Such Good Things About It"

I bought a car there the other day and I wasnt sharp enough to pay attention to the details. But really, they didnt point out Ill be paying close to an extra 1000 for the financing EVEN if I pay off early. The price was high--I paid too much for a used car and now I feel like a fool. Thats on me. But the "Ill throw in some oil changes and floor mats" didnt happen. Neither did the 3 day later check in phone call. I went there because Id heard they were more honest. Turns out theyre more of the same. I hope their service department is better.

"Janetta Marrero Great Service Advisor"

Hi my mother and I has had Janetta Marrero for a few yrs now as our service advisor. We truly appreciate her,she communicates with her customers,she gives you positive feedback,she takes the time out to overview your vehicle plan we have been very pleased with Mrs.Marrero services.My mother and I had other service advisors we were not pleased.

"Superior Service Department"

As a Hoffman customer for over 20 years I have been fortunate to work first with Rocky S. and now Dan C. in the Service Department. Their professionalism and knowledge represent the business face of Hoffman Auto in a superior way. Their courtesy, respect, attentiveness and patience reflect the personal face of Hoffman Auto. Both Rocky and Dan have brought me to see the area to be repaired on my car. The mechanic working on the car would also take me through the steps of the planned repair. I never leave the dealership not being able to describe to someone else what repairs are being done and WHY. When I had concerns over the airbag recalls, Rocky brought out a prototype of the airbag and explained the dynamics of the airbag function and why they were being recalled. He reassured me several times that there are no recalls for my year Accord. When there was damage to my catalytic converter Dan and the mechanic showed me the damage before the repair was done. The courtesy shuttle drivers are responsible and attentive. The customer lounge is comfortable and calm. The flow of communication from the time you arrive until your car is brought back to the garage is seamless. The security I feel when driving my car off the lot is incomparable to any other dealer experience Ive had.

"A Great Experience With Hoffman Honda"

My wife, Susan, and I finalized the lease of our 2016 Honda Pilot on April 8, 2016. We turned in our 2013 lease 6 months early. When Susan went to the dealership in late March of this year, she had only planned on "checking out" the 2016 models. When she met with our Sales and Leasing Consultant, Alan Katz, Alan told her that she could turn in the 2013 lease in favor of the 2016 lease. He said that Hoffman would take the 2013 lease as is" and that they would make the remaining payments on that lease for us. Susan was very impressed with the 2016 model and Alan did a nice job of explaining everything to my wife. I didnt even get involved until the day we decided to trade leases and I put a down payment (deposit) down on the vehicle. We "closed on the vehicle about a week later. Time was needed to install a trailer hitch which we needed. Throughout the process, Alan Katz was very professional, helpful, knowledgeable and thorough. I even knew before April 8th exactly how much it would cost to purchase a new trailer arm or ball should what I had from the 2013 lease not worked. Alan took us to the car and explained all of the important features to us in great detail. We noticed that one of the tires was under inflated and Alan took us right to the Honda Service area in order to top of the air in the under inflated tire. Throughout the entire leasing process, I was impressed by Alans focus on detail and thoughtfulness. It was a pleasure to do business with him.. When it came to close on the 2016 lease, Alan put us in touch with the Business Manager, David Ezedine. David was also very professional, knowledgeable and thorough. All bases were covered in great detail. I ended up knowing exactly what I was getting when it came to the in and out Simonize treatment we had previously bought as well as coverage for a series of optional services we also accepted that day relative to paintless "dings" and "scratches" repair, replacement of lost key bobs, tire and wheel damage due to road hazard, 24 hour Roadside Assistance and windshield "chip" repair. I was initially reluctant to pay the extra money, but, David did a very good job of convincing me of the value of the optional plan even if only in terms of the peace of mind we gained from accepting it. I/we also thoroughly enjoyed doing business with David. Finally,, as part of the process, we even had an exit interview of sorts by one of the managers whose name escapes me. Apparently, Honda wanted to make absolutely certain that we were entirely pleased with the leasing process and that the final outcome of that process was in line with our expectations. My wife and I both thought that this was a nice "added touch". All in all we had a great experience with Hoffman Honda and we look forward to at least three years with our 2016 Honda Pilot..

"Great Experiance With Hoffman"

It was wonderful experiance the sales and leasing consultant mr charles ijomah was very polite and honest he was not pushy to make me to buy their product ( Iam saying that becuse i visited two more dealer and they were so pushy and it was so annoying ) and i think chales ijomah gave me the best deal and iam so pleased and i recommend him to my friend and he bought another honda from them.

"Great Service Advisor Janetta Marrero"

03-18-2016

Janetta is a complete professional- personable, knowledgeable, thorough,customer service oriented. I contact her for any issues on my 2004 Honda CR-V. I receive complete satisfaction in my dealings with Janetta.

"Great Experience @ Hoffman Honda"

I went into Hoffman Honda last Friday for an oil change on my 2012 Honda Civic. My lease was ending soon, and I wanted to start looking into options for when that time arrived. I walked over to the showroom floor to look at the new models. I was greeted by Robert Oleskewicz, who asked me if I needed any help. I explained to Robert that my lease would be ending next year, and that I wanted to start looking into options. Robert took me out to see the new CR-V models and I fell in love with a white 2016 CR-V. Robert was very knowledgable and walked me through all of the awesome safety features and tech options. Rob was very well-versed and genuinely excited about everything Honda has to offer without being pushy. After our test drive, it was time to talk numbers. As I was not expecting to trade in my Civic, I didnt have a lot to put down as a down payment. Robert was able to work with Jason Gunn (Sales Manager), and David Ezedine (Business Manager) to get me the lowest possible monthly payment. When it appeared as though the car of my dreams would be out of my reach, David assured me that he would personally speak to the supervisor at Honda Financial Services first thing Monday morning. Although that meant I couldnt take the SUV home with me that same day, I trusted that David would advocate for me, and that the wait would be worth it. I was right! David called me Monday afternoon to tell me the good news. I was so excited! The next morning, Robert walked me through the trade-in process and even made sure my iPhone was paired. After what felt like an eternity of signing and initialing documents, I was able to drive off in my new baby!!!! I am so grateful to the entire team at Hoffman Honda, especially Robert. If you are looking to get into a Honda, Hoffman is the place to go. Robert is the man to see if youre looking for a no-pressure salesman who really knows his stuff. Hes a rockstar. Tell him Ruthie sent you!!!

"Honest"

Wonderful experience working with Jeff Berselli at Hoffman. He has been the nicest and most honest car salesman I have ever worked with. Unfortunately, I did not ultimately purchase a car from him because I am a NH resident and it made more sense to purchase in NH. However, he worked with me through the entire sales process, from test drive just up to purchasing and he was able to send me to a dealership in NH to finalize the deal. Jeff knew it would be better for me to purchase in NH and was honest enough to say so. I cant thank him enough for being a good guy.

"Happy Customer"

We were very satisfied with our recent experience at Hoffman Honda. Mike Beltran helped our sales process, we found him to be very organized, efficient and accommodating. The whole Hoffman team worked to meet our needs in the best way possible and were very appreciative for all the efforts. Thanks, this was our best experience purchasing a car in the past 20 years.

"A Great Experience With Mike B."

Mike was very helpful and understanding to my needs. He worked fast and was diligent. He helped me execute the loan process quick and fast. He got me the right car for the right price, I am very pleased with my purchase and I would highly recommend Mike to anyone who is looking to purchase a car. Thanks so much Mike!, -Elizabeth

"A Great Experience With Mike B."

Mike was very helpful and understanding to my needs. He worked fast and was diligent. He helped me execute the loan process quick and fast. He got me the right car for the right price, I am very pleased with my purchase and I would highly recommend Mike to anyone who is looking to purchase a car. Thanks so much Mike!, -Elizabeth

"A Great Experience With Mike B."

Mike was very helpful and understanding to my needs. He worked fast and was diligent. He helped me execute the loan process quick and fast. He got me the right car for the right price, I am very pleased with my purchase and I would highly recommend Mike to anyone who is looking to purchase a car. Thanks so much Mike!, -Elizabeth

"Fabulous Experience With Janetta Marrero"

12-22-2015

I brought my Honda Pilot in for fluid changing as well as Head Light Restoration and Janetta Marrero did a fabulous job of informing me of all services and the costs associated with them prior to having them done. She provided excellent service and went above and beyond my expectations. Having just moved from the Southwest to Connecticut, I am happy to find that Hoffman Honda delivers the quality of service that we have all come to know with owning a Honda vehicle.

"Awesome Service Dept"

Hoffman Hondas service department is awesome. Janetta Marrero and service team took care of my 2001 Honda CRV like no other dealership. This was my first visit to Hoffman and it certainly wont be my last. Although I didnt purchase the car from them they treated me like I had been a customer for years. I had a major problem with my CRV but I wasnt willing to give it up since its been a great car for me. Well, Schaller brushed me aside and bascially told me to say good bye to the CRV.. After doing some research I though Id give Hoffman a try as i was looking for a second opnion. Boy,Im glad i did. They took the time to pinpoint the problem and told me what could be done to fix my CRV. Janetta Marreo worked diligently to get me all the facts so that i could make an informed decision. There was no rushing on her part and she explained everything to me. She also provided me with a loaner on such short notice. Not many dealerships provide loaners anymore. Well, its been over a month now and my car is running as smoothly as ever. Thank you Janetta and the rest of the service team for a job well done. Keep up the good work and dont ever change the way you treat your customers.

"A Positive Experience"

I visited this dealership about a month ago looking for a new CRV. Joe Tramuta worked with me as we tried to find the right car. Ultimately I wound up leasing a car from another dealer due to Hoffman not having the color car we were looking for which was an important consideration. I have worked with Joe before and find him consistently easy to work with and motivated to please you as a customer.He can be quite entertaining as well, with a great sense of humor that fosters a human connection which eases the tension of going about the serious business of buying a new car..Unfortunatly, the bottom line is if the dealer doesnt have the car your looking for you have to go elseware.

"Service You Can Trust"

I found the service in Honda Hoffman is excellent. They dont try to rip you off to get your fee for service at a highest possible price. They actually looking ahead to fix your car at reasonable price so you would come back in case you need their help and looking to keep you as a long term customer. They do reward the customer who does all the necessary and recommended maintenance. I had 2 Honda cars and my 3rd one will be again Honda. My warranty finished and something that was broken was fixed at a portion of a price. I came to dealership with 3 kids ages from 3 to 14 and they were all occupied while waiting - the older kids went on computers and little one to the play room. we later got a ride home while they worked to make necessary repairs. It was efficient and professional. I wanted to thank Janetta Marrero who was our service advisor.

"Service You Can Trust - Thank You, Janetta Marrero"

I purchased my car from Hoffman Honda in 2010. Throughout the years, Hoffman has provided me with exceptional service. My family and I were fortunate enough to be introduced to service writer, Janetta Marrero. Ms. Marrero has proven over the years to hold utmost professionalism while conducting phenomenal service. There has never been a moment where our family was provided less than extraordinary service by Ms. Marrero. My Accord has been quite reliable, but unfortunately had begun acting strange in its performance. After contacting Hoffman with my concerns, Ms. Marrero responded once again by going above and beyond her role. Thank you very much Ms. Marrero and Hoffman for not only repairing my vehicles extensive needs of repairs, but also being considerate in our familys financial needs as well as requirements for daily travels. The return of my vehicle was speedy and adequate the staff was supportive and very considerate of our familys needs the loaner car was clean and reliable and most importantly, Hoffman once again has proven to excel with great customer service by standing strong as an award-winning team. Thank you, Janetta and thank you Hoffman.

"My Buying Experience......"

I enjoyed the process of buying my new Honda HRV. It was quick and an easy proces. Dave Biolo was a great Sales Represenative! It was a great experience! I definitely recommend Hoffman Honda to everyone i know.

"Thank You Charles Ijomah"

Charles Ijomah helped me to buy my Accord Sport and he was very thorough as a sales consultant. Charles is a great asset to Hoffman Honda! I would be very happy to reccomend Hoffman to my family and friends. I have over a ten year history with Hoffman. All of my interactions have been A+.

"Hoffman Buying Experience."

09-30-2015

We recently purchased a 2015 Honda Accord Sport from Hoffman. Our salesman, Charles Ijomah was getting his feet wet with handling our transaction. We both feel that Charles will be a great asset to the Hoffman family. He was very helpful,kind and courteous. Ultimately we were happy with the overall experience but there were a few glitches . One being no air conditioning when we picked up the vehicle on a day where the temperature hit the mid 90s. Two our appointment with the financing person was for 5:00pm. We didnt sit down with her until 6:30pm. A call to us beforehand would have saved us a prolonged wait in very warm circumstances. She did do a very good job once we started the process and expedited everything in a timely manner. Would we recommend Hoffman to our friends ? A very strong yes! Would we recommend Charles Ijomah our salesman to our friends? again a very strong yes.

"Great Dealer, Good Inventory, Will Work With You"

Matt worked his butt off to make the sale happen, willing to work with you, all around nice guy. Left feeling like i got a fair deal on a great car. Happy to recommend them to people.

"Great Sales Experience"

I recently purchased a 2015 Honda Pilot from Hoffman. I originally visited Hoffman to have my Accord serviced. While waiting for my car I was outside looking at some used Pilots. Alan Katz came out and greeted me. I began asking him questions about the Pilots on the lot and ended up taking one for a test drive. After weighing my options I decided to lease a new Pilot. Unfortunately, they had no new Pilots available, and as it turns out, there was a very short supply of these vehicles. Alan worked extremely hard to find me a car in a timely manner. Once I purchased the car, Alan followed up several times to make sure I was happy with the car and satisfied with my experience at the dealership. Alan was very helpful and worked very hard to make sure I was a satisfied customer.

"A Great Experience With Hoffman"

08-25-2015

This is the second car weve bought from Hoffman Honda because they make the whole process feel more like buying a car from a friend rather than a dealer - no pressure, no come-ons, simply polite and engaged people trying to make the experience pleasant. TJ Kudla treated us wonderfully, making sure we could make an informed decision about the model that was best for us. The negotiations were quick and completely painless - and he even came to our house to have us sign a form we forgot. Thanks also to Jen DiPinto and David Ezedine who were terrific in helping us through the process. Theres no question where well go when its time to replace our other car.

"Poor Experience At Hoffman Honda"

Our first (and last) experience at Hoffman Honda left a lot to be desired. My husband and I were buying our first car and went on the recommendation of his parents, who had frequented Hoffman for years. When we arrived, we were greeted by Rob O, who, for the most part, did a fine job answering our questions and pushing the car sale. We test drove two cars and decided we were quite interested in one of them. The manager, Jason, came over to try to close the sale, first offering a lower price, then lower monthly payments. We said wed be interested in a lower price, and he offered a monthly payment of $215, down from $230. We assumed that, with a reduced monthly payment, that meant that the price of the car had also been reduced, given that we had said we were interested in negotiating the price and this was his response to that desire. In fact, it was simply a lower rate, which we discovered in our meeting with the dealers finance department, which was not desired or necessary. We still had another dealership to visit, so my husband and I let Rob O know we would return if we were interested in the car. We visited another dealership, and decided we were still most interested in the car at Honda, and returned a little over an hour later. The manager, Jason, approached us and snarkily commented, "Ill bet you just went to lunch, didnt you?" After setting the record straight, we sat down with Rob O again to purchase the car. Once we had finished the paperwork with Rob, we went to meet with the finance department. As we went through all the details, it became clear that we had been given an additional level of warranty coverage beyond the powertrain warranty, which came with the car at no additional cost (certified, pre-owned). The finance person implied that this was incorrect and that the bumper to bumper was simply part of the deal. We protested and he admitted that they had added it without asking, at additional cost. Ultimately, we chose to take that coverage, but it was not explained as an option by anyone at any phase of the deal until then. There were countless small charges on the final sale that pushed costs much higher than the sticker price. Any inquiries on our part were met with hand-waving and doubletalk (for example: a $200 fee for etching the VIN number on the window - when we asked where to find this number, we were told its often invisible). After we took the car home, we learned that one of the electronic keys did not work. We called to inquire about bringing it back. Rob said we could bring it at any time. We passed the key to my father-in-law, who lives near the dealer. He drove over and was told they needed the car there to fix the key. So we retrieved it from him, and I stopped again when we drove through on our way out of town for a vacation. I arrived a little after four and asked about fixing the key. Rob said hed check and went away. He came back and insisted that the service department was about to leave so Id have to come back. I insisted that they fix it now - we had driven over an hour to reach their dealership and were leaving for several weeks. Jason, the manager came over. He tried to stall and asked if we had the car. Of course - I drove it up there. Then he said hed need the other key, too. We had that as well, luckily, though no one had told us that was necessary either. Finally, Jason threw Rob under the bus and said Rob probably hadnt even asked the service department if they could fix it. So they took the key off and the service department worked on it. Meanwhile, as I sat in the dealership, Rob and Jason walked by and asked me repeatedly, "Are you happy now?" It was rude and sarcastic. As I left, Jason yelled in that same tone, "Have a great vacation." We communicated this to the dealer when the service department called to inquire about our recent service on the key. They were asking specifically about service, not sales, but the woman on the phone promised to send our complaint

"Great Customer Service !!!"

I just purchased my first Honda from Hoffman Honda last week. The dealership is big, bright and they have a very large selection! My experience with Jason and Sarah was very pleasant and professional. I ended up having an issue the day after I purchased the car. I have to say that Tyrell Dabrowski and Jason Gunn were not just giving me lip service , but were empathetic to my concern. They both came through for me and earned my repeat business in the future. Thanks Guys! In retail, customer service and the customer being happy is supposed to be first priority. Today however, MANY companies are lacking in this dept. These two gentleman absolutely stepped up and showed me Hoffman Honda has customer satisfaction at the top of their mission!

"A Pleasant Experience"

We just bought a beautiful 2014 Honda CRV and were pleased with our experience at Hoffman Honda. Their showroom is clean, bright & cheerful with a sales staff that reflects that outward environment. Our sales rep, Mike Beltran (friendly, cheerful and no pressure), was a pleasure to work with. A master negotiator, yes, but we still left feeling we had gotten a great deal and an excellent price for our trade in. Mike even came in on his day off (two adorable little boys in tow) to finalize our transaction. The whole process was quick and easy. This was, by far, the best dealer experience we’ve had in our 30 years of car-buying.

"Great Experience... Excellent Service"

05-26-2015

A friend recently bought a car from Hoffman and advised that she got a great deal and great service so I thought that Id stop in. Im glad I did! I had used Hoffmans service before, but as my old Honda lasted 13 years I hadnt needed to buy a car since moving to CT. Anyway, my experience at Hoffman sales was super pleasant! Everyone there was very helpful and not at all aggressive (my husband was the one who pushed for the upgraded car!). Hats off to Robert, the sales person, who took the time to listen to what I needed in a vehicle and then directed me towards the Honda Pilot. Robert was extremely polite and took the time to show me all of the systems in the car and answer all of my questions (this requires much patience as I am not all savvy with electronics). Brian, the sales manager, came through with a fair price on both my trade and on the new vehicle. He tirelessly went through the financing options (including lease vs buy) so that I could make the best decision. They even stayed a half hour past closing so that we could really crunch the numbers. Finally, Michael walked me through the paperwork and advised of the different service plans available. As I tend to keep my cars for a very long time, I was thrilled to be able to purchase (for a very reasonable rate) a plan that covers all needed services/repairs to the car for 7years/125k miles. Im looking forward to returning to Dan, who had done a great job servicing my old Honda, for service. Overall, I could not have asked for a more professional teams then the Sales & Service groups at Hoffman. Although I was very attached my old CR-V a shed a few tears over giving it up, Ive had the new Pilot for a week now and I love it! Robert did a great job in helping me choose the best car : )

"Great Service"

They were fast and easy to service my car. They even washed the car for me!

"Great Buying Experience-- No High Pressure Tactics"

My wife and I just happily purchased a 2015 Odyssey Touring from Hoffman Honda on December 23. We had already researched pricing on Odysseys at a number of dealerships and decided to go to Hoffman Honda as we felt it had the best competitive pricing among CT Honda dealerships that we had contacted. We first communicated with Jessica Andreoli, their internet sales representative to get some pricing on Odysseys. She was great and friendly. She responded to any question or inquiry within hours succinctly, accurately and ultimately, with the right ballpark on pricing for us. She quickly understood what we were looking for, and gave us some quotes and invited us to visit the dealership. After a few exchanges and quotes, we took Jessica up on her offer. We went to Hoffman Honda around Thanksgiving. It was everything you would expect a first class dealership to have. It was extremely clean, pleasant looking, well lit, and spacious with amenities while you wait. Everyone greeted you with a smile and hello. We met with Mike Audet. He was the first person who met us at the door. Actually, he came out to meet us. We could not have been happier he did. He was fantastic. If there was a question he could not answer, he made sure he got us the answer. He never tried to pressure or push us into buying. Rather, he reviewed our options, showed us whatever vehicle or option we wanted to see and let us go at our own pace. No high pressure sales tactics, just great friendly service. He was patient, happy, professional, friendly and easygoing. There was no bait and switch. Mike made sure that we started with the price range that we had previously discussed with Jessica. We left very close to deal. Unfortunately, as we were about to call to accept the offer the next day, Mike called to tell me that they had just sold the Odyssey Touring we were interested in that morning. We were disappointed at first, but within about a week or two, Mike had lined up the exact same model and color Odyssey for us at the same price we had been discussing -- we just had to wait a few more weeks for it to arrive. Mike extremely responsive to our calls and emails as we finalized our deal and made arrangements to come back in. He always made sure that his manager approved any offer he made to avoid any misunderstanding and called us back or emailed within hours. We went back to the dealership and purchased the car two days ago. The final process was painless and quick. The purchase numbers were exactly what we had previously agreed upon. There were NO high pressure sales tactics to upsell any expensive add-ons that most dealerships do. Mike and their finance guy (very friendly and nice too, except we forgot his name -sorry for not being able to mention it) explained and asked about a few extras quite pleasantly and if you indicated that you were not interested, they did not pressure you and moved on. My wife and I looked at each other in pleasant surprise as we had expected to be pressured hard on some extras like many dealerships do, which would have been a big turnoff as we were not interested in them and did not want a hard-sell. But they were very fair and did not overdo it all. Jason Gunn, the Sales Manager, made sure we were taken care of and that the process was quick, painless and exactly as we had agreed. They gave us a fair price for our trade in and the lowest price on the Odyssey than any other CT dealer had offered with fantastic down to earth service. We would go back in a heartbeat and would enthusiastically recommend Mike Audet if you want to buy a Honda. If you want to start on the internet, ask for Jessica. Make sure that Jason is there to look out for you when you visit. We really felt they all went to bat for us. Overall, it was a great buying experience that did not take up too much time and we are very happy with them and our new vehicle. We would give everyone more than 5 stars if we could!

"Very Satisfied With Hoffman"

Asa was a pleasure to work with and we were happy to buy a Honda CR-V with all of the features we wanted. Our experience with Hoffman was very positive.

"Great Service!"

Brian Singer and Sarah Klass helped is purchase 2 vehicles on the same day. We leased a civic and bought a pre-owned Odyssey. They helped us make the right decision for our family and made the process smooth, confortable and easy. Also, the finance person was easy to work with and broke everything down for us. Ill definitely go there again!

"Awesome People, Awesome Car!"

11-25-2014

We found a Certified used Pilot online, and so we knew exactly what car we wanted when we went to the dealership. Robert, the sales guy, was incredibly helpful, efficient, and respectful of our time. He took us for a test drive, got our trade-in appraised (at a good price!), and sent us out the door in our new car before lunch. The price was fair and the service was excellent. David, the finance manager, and everyone else we met was friendly and helpful. The facility is a little tricky because the parking lots are a little tight - lots of new cars to worry about bumping into if you arent careful! But its definitely worth visiting if you are looking for a new or used car. They will treat you right.

"A Hassle Every Step Of The Way."

10-13-2014

From salespeople that balk at delivering what was agreed upon in the deal, to a finance manager that misrepresented the Hondacare service contracts terms, the only good thing about this place is that they sell Hondas. Michael Viara (business manager) seemed like he knew what he was doing until we tried to cancel the service contract purchased on our certified pre-owned vehicle. Its been a month since I was assured by him that our contract has been cancelled (its not, as of the time of this review). The only reason he returned one of my 10+ phone calls and messages was because I filed a customer service complaint with Honda of America. Ive waited to write this review, hoping that the situation would be resolved but it hasnt been.