"My Experience At Carter"

The beginning of my buying process at Carter went very well. Brenda who helped us buy our Chevy Trax was amazing and incredibly patient and helpful. I would have given a five star review if I hadn’t been incredibly disrespected by the woman who worked in the financial department. She was so rude and disrespectful I honestly have no idea how she gets away with talking to customers the way she did. When I told herdid not want gap insurance she said, “are your mommy and daddy gonna pay to fix your car when you leave our lot and total it?” I seriously could not believe how pressured I felt to get something I told her from the beginning I did not want. It made me not even want to purchase the car! I have never been so disrespected during a serious transaction like this in my life. Once again Brenda was amazing and she did not do anything to make me feel this way, only the woman in finance.

"Great Sales Crew And Very Patient"

I went to Carter Chevrolet because I was referred by a friend in the same field. He just didnt sell what I wanted. When I got there I was politely greeted by Miguel. I informed him that I was here to meet my buddies friend that recommended me there. Not once did he try to steal the deal, however my friend recommended his friend and he wasnt in the sales part of the dealership. Miguel was patient and polite, even though I was substantially more boorish and straightforward. But as I said he was patient and never lost his cool. We ended up purchasing a certified GMC Sierra for my wife and she loves it. Ill return for my truck soon enough. Great experience!!!

"Carter Chevrolet"

I usually dont rate anything excellent, but the customer service and buying experience were the best Ive had. I went in knowing what I wanted and Rob was great, showing me the car that I wanted to look at and answering my questions. The only hitch with the whole process was DMV but that didnt hold up the buying process at all and was taken care of the next day. Overall a really good buying experience.

"Thanks To The Carter Staff"

Great experience with Carter employees today. Went in to get a recall issue fixed, mentioned that my phone and my radio had suddenly divorced. They took me to Bob in sales who gave it a go, then went back inside to make a call to my phone. Still not coming through the radio so he returned with a young tech expert who had all the answers. Basically did a complete reboot. I begged him to come live with me but no luck. He and his wife are off to NYC where he is joining the musical ensemble of "Hamilton!" Very nice young man and I wish him luck. Thanks to the Carter staff.

"Made It Easy"

02-27-2017

I bought my car at Carter almost 10 years ago, so my warranty was long expired. Carter gave me a ride back home after I dropped my car at the dealer, and picked me up when the repair was finished. The best part was that I was charged just over $60 less than they estimated.

"Mr Harold Monroe"

02-22-2017

Very professional they took care of my problem with my 2015 impala.

"Very Professional And Great Service"

01-24-2017

Friendly people and family oriented. Highly recommended. Please keep up the great work

"Great Dealership"

01-24-2017

Alex was fantastic. He answered all my questions to a t and was extremely knowledgeable about the product.

"Fantastic Dealership, Fantastic Employees"

01-20-2017

This Dealership gave me the BEST experience that a company could give. I have never felt so comfortable in an environment where there is a decision like buying a car. From the moment I walked in the door I knew this was where I wanted to bring my business. Danielle was lovely to speak on the phone with. Mark was knowledgeable and kind, as was Katherine in Finance. Mackey was fantastic and made sure I was pleased with my options and was happy to negotiate. I will forever buy and service my vehicles with Carter.

"Carter Chevrolet"

01-18-2017

I had visited another dealer before going to Carter Chevrolet. There was a lot of pressure from the previous dealer to buy a car now. When I met Mark Cross, he was so easy going, very knowledgeable and a pleasure to work with. I bought my car that afternoon, My family has bought s and services cars at Carter for years. The car I traded in was 17 years old - bought and serviced at Carter Chevrolet. The whole buying experience was a pleasure!!

"David Mehr Is Absolutely Fabulous!!!"

Phanonimal customer service! Everyone was very kind & helpful. David Mehr was my sales man, & I couldnt of asked for a better one. He drove my new Equilax to my work place, so I would have something to get safely back home with. Hes very kind, & most of all...humble. Ive already referred several of my friends & clients to him.

"Just Bought The Car Ive Wanted For A Long Time"

12-22-2016

Great experience. Although it seemed like because it was the end of the month it seemed a little chaotic during the buying process.

"Owner"

Very good, fast and efficient. This was a hassle free purchase. They took care of all the details with very efficiently. I went in one day and came back the next morning to pick up the vehicle.

"Car In For Service"

11-21-2016

the loaner car I received was not what I was expecting. brought in a cruze and got a fully manual spark.Salesman was very helpful.

"2013 Equinox Purchas"

10-17-2016

The initial meeting was great. I provided what I wanted and could afford. They said they could meet my expectations. I went to finalize the pic has and found that my payment was higher than agrred and I left. However, they called me an hour later where they were able to get me the financing and payment I wanted. This was great news and I purchased the vehicle. They are a great dealership to work with and I look forward to our long standing relationship.

"Thank You"

10-14-2016

I find Carter Chevrolet service department very knowledgeable, friendly and very professional. Thank you for the great service

"Truck Buying Experience"

10-10-2016

I had a very positive experience at carter Chevrolet they were very friendly helpful and informative without being pushy.Made my tuck buying experience enjoyable.

"2016 Colorado"

The Carter Chevrolet team, most notably Alex Giosa, provided me with excellent service and a wonderful car-buying experience.

"Good Experience"

Very good experience. Our salesman, Alex, was extremely helpful and very easy to work with. Answered all our questions and made the process very simple. They were not overly pushy at all and that was a huge key for us. It was a very low stress experience working with him and the dealership.

"Purchase Of Volt 2017 From Mark Cross"

09-06-2016

Extremely happy with the service. No issues whatsoever. The staff was a pleasure to work with and dealt with insurance / financing and the purchase process professionally without ever being pushy. Highly recommended.

"Quick, Thorough And Friendly"

The staff at Carter Chevrolet was exceptional when I was looking to lease a new vehicle. I had originally planned to look at other dealerships for different vehicles but Carter was my first stop, and their service and products made it my last stop. Mark Cross was friendly, not pushy at all, very knowledgeable and went above and beyond to find the exact car I wanted at another dealership. The whole process, from looking, test driving, choosing and purchasing, was seamless and not in any way pressured. The management was flexible to find a monthly payment that worked for me on the car I really wanted. Two days later I had my dream car! Thanks guys!

"Basic Oil Change Done"

The only issue i had was the girl at the service counter was rather loud with her opinions. While seated waiting for my car I heard her sharing her opinion on numerous issues. Not a big deal just seemed alittle out of place for a car dealership.

"2012 Chevrolet Malibu 4 Cylinder. Service-repairs"

Service folks called me with details of work required before performing services and repairs. Reviewed what they found and recommendation. Then performed service and repairs I authorized., oil change, fuel system and intake service and cleaning, rotors warped and turned, pads pretty new and ok, not need to replaced. Seat belt warrantee performed, well done. I had dropped off car in morning. Services and repairs were completed same day by mid afternoon. And ready to go when I got there after work.Thanks again. Bruce.

"Response To Cc Requesr"

Came for service. I have purchased 3 Equinoxs here. Love the facility up grade and the people.

"Retired Elect Eng/mgr."

Very good sales people. Didnt rush decision, knowledgeable about product and services.

"Your Majesty Is What Is Usually Used.............."

Been coming here for 30+ years. Always outstanding in every way.

"Happy Client"

OUR SALES PERSON, WENT BEYOND TO FIND THE AUTO I WANTED, EVERYONE IN THE DEALERSHIP WAS ALWAYS SMILING AND SHOWED WELCOMING EVEN IF YOU WERE NOT THEIR CLIENT...GREAT ATMOSPHERE !!!!

"Carter Chevy Review"

Mark and the team at Carter were great to deal with everyone one was very helpful. Mark spent a lot of time going over many the feature of the car after the purchase I Would recommend them to my friends and family.

"Carter Chevrolet"

Amanda and Ray and their team always take great care of my familys vehicles. Get well soon, Ray!

"This Dealership Is Awesome. Great Team."

This dealership is awesome. Every one of the 5 representatives that my husband and I dealt with were terrific. Buying the vehicle couldnt have been easier. I negotiated a deal with Mike through email; he answered every email I sent within 5 minutes. Brandon welcomed us after our two-hour drive from Massachusetts and set us up with Lorraine for the test drive and to have all of our questions answered. Lorraine couldnt have been any more helpful. Dave wrote up all the paperwork and it was fast. (No hanging around for hours like you would do at other dealerships.) Mark handled the money transfer, registration, insurance forms, etc. And, lastly, Bob met us when we came to pick up the car--our 2012 Mazda Miata. While doing that final inspection before driving it off the lot we noticed this little scratch. I guess it was no big deal, but Bob knew it was to us. He had us pull the car up around the side of the building and this very nice guy from the service shop came out and worked "some kind of magic" and that scratch was gone. This dealership is the best. You wont be sorry. Give it a try!

"Great Experience"

This was my first experience buying a new car and the process went smoothly from start to finish. Everyone was very friendly and accommodating. Rich was great going over all the details of the CX3 I was interested in and explained all of the features without being pushy or overwhelming. His enthusiasm was genuine and contagious. The process was efficient and fast, but not at all rushed. I also got a good deal for my 97 Camry that I traded in. Just an overall great experience.

"Great Service"

sherri was very attentive to my 2 young boys and I. I had never met her before and she made us like family. I would def give her my business again!

"Great Purcharse, Amazing Experience"

Bob Fedus was not only very extremely kind but was super patience. Never felt rushed to make a decision right away, him and staff were very accommodating ( I had to bring my toddler with me!). Bob was just wonderful, he made my experience stress free, he showed me a couple of cars. Put together different options that fit our budget and needs. Answer ALL my millions at all times...... I absolutely love my car and Im super happy with my purchase.

"Great Experience"

We were very satisfied with the customer service. The demo of the cars features the day we picked up our Mazda 6 was very thorough and helpful.

"Great First Car Purchase Experience!"

As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease about taking this step. Upon arrival at Mazda of Manchester, I was greeted immediately by Brandon, who inquired about my reason for visiting and quickly set me up with a CX5 to look at while we waited for a salesperson to become available. I had done a significant amount of research and was confident that I wanted a Mazda, and my decision was further solidified by my visit to Mazda of Manchester that day. Brandon passed me and my parents off to Dave Small, whose calm and professional demeanor was an absolute delight to work with, and we embarked on a test drive. It was clear that the Mazda CX5 was the car for me, and Dave was arguably just as excited as I was to get me started on my purchase. My parents and I had some challenging schedules to work around, and the flexibility, patience, and understanding with which Dave and Lisa worked with us was really appreciated. It was so refreshing to work with such honest and genuine people who were excited about my decision (they even congratulated me on my purchase by putting my name on a poster inside the door when I came to pick my new car up!) and who were knowledgeable and explained everything about the car- inside and out- in a way that was clear and concise. Everyone I encountered at Mazda of Manchester- especially Dave and Lisa- worked with such professionalism. I would recommend this dealership to anyone looking for a Mazda, and I would recommend a Mazda to anyone looking to purchase a new car (I already have!) Great experience, would return!

"My Mazda 6"

t was a pleasure to work with Dave Small who was the salesperson at this dealership. I choose this dealership because everyone is very nice and it is a no hazzle to work with.2 years ago, we bought a Mazda CX5 from Dave as well. I was happy with the service provided except when it was time to deal the finance department. I was helped by M. Smith. Things were going smoothly until the part of additional services I could of purchase for my car. I informed Mr. Smith that I had called my husband and we both agreed with didnt want the additional services. After signing all the paperwork, I left VERY ANNOYED because during the loan process, Mr. Smith continuously ask if I wanted those services for my car and he would talk to my husband about these special services.. If I would have a ride a home, I would walked out without the car because of the financial person that I dealt with. I loved working with Dave Small but not the finance department

"Lorraine Is The Best!"

I was just out of college and had a really terrible car buying experience 5 or so years ago, so when I started my research, the other dealerships proved that car buying was still an awful experience....until I went to Mazda of Manchester and met Lorraine. When i walked in, Lorraine greeted us in a friendly manner, and I mentioned I was eager to test drive the CX-5 in Black, she was just as excited for me, and had no pressure to "sit down" and get my information down. I work a technology company, so I did some pretty extensive research into the car, and Lorraine was able keep up with all the questions I had, as well as go into more detail unlike any other dealership that Ive been to. She really is the most personable saleswoman Ive ever met, and truly cares about her experiences with her clients. When I finally decided it was the car for me, she wasnt pushy by any means, and actually made the number talk more fun. There wasnt any pressure, or pushiness by any means. I decided that I wanted to think about it, and she fully respected that. She was the only individual that respected my ask for email instead of calling, and truly cared about getting me the best dependable car, and the best experience. I really cant put into words how much it makes a HUGE difference when Lorraine wasnt a saleswoman, but was my friend recommending the car to me. If you are interested in ANY Mazda, please see Lorraine at Modern Mazda. Your experience will be guaranteed phenomenal! Mike

"I Made The Right Choice"

I did a lot of research and many test drives before I settled on my new CX-5. When it was all said and done, the Mazda was a cut above the competition. The sales staff at Mazda of Manchester were very friendly and professional from Lorraine, the salesperson, to Brandon, one of the sales managers. There was never any pressure to buy the car and it was obvious that their goal was to make sure that I was happy with my choice. They were even able to find an additional $500 in savings for me on the day of the sale, much to my surprise! Thank you guys for all your help and patience.

"Great Car Purchase Experience"

I recently purchased a 2015 Impala, my second Impala and 3rd or 4th vehicle from Carter Chevrolet. I cant say enough about the sales and service team at this dealership. Ive been buying cars from Carters since the early 80s. Fabulous!!! No hassle, no pressure, no sales "attitude". Mark Cross was my main sales associate, with assistance from Sherri Thompson, when I showed up unannounced and Mark was not there. I have been driving for a very long time, over 50 years, and have purchased many new and preowned vehicles over the years, but Ive never had such a pleasant experience before. This is the second Impala our family has purchased from Carters in the last year and both times we had the same wonderful service, so this is not a fluke. Mark took the time to go over everything with me on the new car (lots to learn about). He was patient, funny and actually listened! Sherri was just as good and very knowledgeable as well. Jonathan was great, explained everything and made the final details easy. Every time I stopped by I felt like their most important customer. Bravo Carters! I will be back. By the way, when I did have my vehicles serviced over the years, Ray was fabulous -- explained everything in detail and reassured me when I was worried about my vehicles! Good team all around.

"Great Buying Experience"

We were still deciding between another make and the Mazda 3 when we first visited the dealership. We went on a long test drive, and were able to get a really good feel for the 3. Our salesman Nate Sommers encouraged us to try out as many of the features as we could on the drive. After that we were decided on the Mazda, but we werent quite ready to buy, feeling like we needed to do more research on pricing and financing. We felt no pressure from Nate and took his card. We returned ready to make the purchase a couple days later and were greeted by Bob Hansen, one of the sales managers. This was on a Sunday, when they are usually closed, but were open that day (with shorter hours and a skeleton crew) for a Mazda sales event. Bob was great! He worked out the deal on Nates behalf, appraised our trade-in, and handled all the details until we got to the finance department. The initial deal offered to us was very close to a consumer reports great buy designation, and Bob worked with us, giving us more than our pretty old station wagon was worth, to get us the exact deal we wanted. Again, it was a no pressure experience, and after the deal was negotiated, with the financing left open, to get us the best interest rate, we returned Monday morning to transact the deal and take delivery. We ended up with a great deal on the financing through them, getting an APR just a little below a preapproved 1.99 % rate we had secured on our own as a backup. The finance manager Mark Smith was also a pleasure to deal with, and he had everything ready to go when we got there, so it was a very smooth process, which did not take too long. He facilitated everything for us, so that we did not have to go to the DMV, and he had also informed our insurance company, so that we were covered when we drove off the lot without even having to call them. Very much appreciated! The car was perfectly detailed and ready to go and Nate spent a good deal of time going over all of the Mazda 3s many features. It was a really pleasant way to end the experience. Nate had also taken us to the service manager Morey, who answered a few questions we had and gave us good information concerning service and warranty protection. The dealership is a bit of a drive for us, but it is where we will be going. Obviously we had a great experience with the purchase and would recommend the dealership itself and everyone we dealt with to friends. Also- we love the Mazda 3, its a great car, were very happy with it!

"What Dealers Should Strive For"

I recently purchased a new Mazda6 from Manchester Mazda, I test drove one with no real intent to buy but after working with Fran we settled on a deal and the rest is history. What set this experience apart from other dealerships I shopped was the friendly, low-pressure atmosphere. Everyone I dealt with was personable and understood that I wasnt in dire need of a car so they let me settle things at my own pace. Once I decided to buy Fran did everything she could to stay competitive and ultimately landed the sale.

"Happy With Our Decision And Our Sales Rep"

I appreciated the "no-nonsense" approach. We entered the shopping process knowing pretty much what we wanted, so it was a relief not to have someone trying to "upsell" us all the time. Our salesman (and everyone else we dealt with) was friendly and courteous, listened to us, and kept in touch with us while we came to our decision.

"Extraordinary, Positive Overall Experience."

We went to numerous dealerships searching for a new Silverado. After dealing with: so many dealers, tired of having to be worry about salesharks and having a bag of disappointments we went to Carters Chevrolet. We were received by Bob and David in a very professional and friendly way. Surprisingly our experience turned from distrusting to trust, They helped and looked for our best options Every single staff were very courteous respectful and attentive all the time. PS- yes... we bought a new crew cab, Chevy Silverado :)

"First Rate"

I dealt with 7 different salesmen at 5 different dealerships during my car search, and Rich was hands down the best. He answered all my questions (both embarrassingly inane and decidedly detailed, going so far as to take me to the service department to get one particularly unusual question answered), and took me for multiple test drives in rather similar cars. He gave me plenty of time to be confident I was making the right decision, never trying to apply any pressure to buy before I was ready. Lisa and Mark were quite easy to work with on the financing, and Lisa made things as easy as possible with all the reams of paperwork buying/financing a car entails. She was also admirably patient sitting and waiting for me to read every line of the various agreements. I can also now say that the service department is easy to work with as I managed to drive over a screw after less than a week. While removing a screw and patching a tire isnt the most challenging situation the service department did make it a straightforward and painless experience.

"Great Buying Experience"

I would like to commend the staff at Mazda of Manchester for their welcoming approach to car sales. From first contact with Michelle Dougela of internet sales, to Rich Sika on the floor, as well as Mark Smith in finance, this was as pleasurable an experience as car buying can be. After leaving several local dealerships unsatisfied, I extended myself beyond my immediate area because the pricing at Mazda of Manchester was attractive and because they had the features I was seeking in the vehicle. Rich put my wife and I at ease and gave us special attention in explaining the latest technology and options. He also facilitated a loaner car several days later as my new vehicle was being detailed with a glass coat finish and interior upholstery treatment. It doesnt end there. Rich has made several follow up calls to ensure all is going well with the new vehicle and he is always available for any questions I may have. This is my second Mazda purchase and I am pleased with my new CX-5. I highly recommend Mazda of Manchester for your next vehicle purchase.

"Exceptional Sales Service"

A huge thank you to Rich, Lisa, and Mark! Rich is an outstanding sales rep. I have been looking to buy/lease my first car for the past few months and decided to check out Mazda of Manchester because it is close to where I will be moving. Rich was very professional, but personable and easy to talk to. I never felt pressured to look at cars outside my budget like I had experienced with many other dealerships I had been to. He knew which deals/rebates were valid and because of this, I ended up leasing a car that I did not originally consider...and I LOVE it. Since I have no previous experience with buying or leasing cars, Rich was exceptionally helpful in explaining each step along the way. He even went the extra mile to contact my insurance company and give them the information for the new car so all I had to do was approve the change. Before I drove off, Rich made sure to sit with me and go over every function of the car from windshield wipers and headlights to how to respond to my text messages through the connect infotainment system - very important so I felt confident that I wouldnt be distracted while driving as I tried to get comfortable with the new controls. Mark and Lisa were extremely helpful as well and Mark made sure to explain everything clearly and notify me of all my additional options for service protection prior to signing. Thank you!

"This Was An Excellent Experience."

When I bought my first (new) Mazda Rx-8 in 2007 in a different state, I experienced the whole range of bad experiences from people trying to push me into a car I didnt want to being completely unrealistic during negotiations. This time was completely different. The crew at Mazda of Manchester (specifically Rich & Bob) made the whole process extremely easy. This was the experience that everyone wants! There was no pressure, there was no cross-sell. Thanks to S-Plan (Go MazdaSpeed MotorSports Development!), there wasnt even negotiations, just a fair price for both sides of the fence. It was perfect, especially for someone like my wife who hates the whole "sales process". While I was there, I had my Rx-8 in for a bit of service, and the service crew seemed really great as well. Thanks guys!

"Never In New London County"

After the excellent experience we had at Carter Chevrolet/Mazda, we will never shop in the New London County area. Well worth the drive. Yes, Norwich/New London, there are more places to buy cars. Maybe you all should go North and see how customers should be treated. Thanks Bob!!!

"Gave Me Time To Think"

Rich gave me all the info and my options. He gave me time to think it over without harassing me to make a deal. Once I decided on getting the car it was such an easy process. Everyone there was very helpful.

"My First Car"

Shopping around for your first car can be a very stressful experience. Ever since the beginning, though, Carter Chevrolet was amazing. Alex, my salesman, was very welcoming and more than ready to answer any questions I had about the car and never placed pressure on me to make an immediate decision. It was wonderful seeing everyone work together as a team to make sure that I was both happy and satisfied with my purchase. I would defiantly return to this dealership in the future and recommend this to any first car buyers out there.