"Happy W/ My 2014 Honda Pilot From Acura Of Berlin!"

Larissa, Geno and the team at Acura of Berlin were so incredible in helping me purchase my 2014 Honda Pilot. I shopped around a lot for this purchase and had several options of where to buy, but it was the exceptional service they provided that made me want to buy from them! I always felt valued as a customer, never felt pressured or bullied into anything -- I felt every step of the way like they valued my patronage and that they were willing to go the extra mile and work as hard as possible to get me a great deal on a new vehicle. I have three kids who will be driving age in the next 5-7 years, and we wouldnt hesitate to return to Acura of Berlin. Highly recommended! Thank you Larissa, Geno and team!

"Service"

Great experience and customer service was perfect !!

"Getty Made This A Pleasurable Experience"

I am very thankful for the service received at Acura and Berlin. Gerry and the manager Ludney were knowledgeable, patient and did everything to ensure that I got the vehicle I wanted...at the price that I was able to afford. At no time were they pushy or dishonest. Thanks for making this a wonderful experience!

"Dian P"

The service at Acura of Berlin has always been great. Just leased my 2nd vehicle with them and I am always comfortable and respected throughout the entire process. Gerry is the best there is! Caring, funny and a speed walker :). Thanks again and always for the great service. Dian P

"Great Experience"

I had a great experience working with Keila and the other staff. I would definitely do business with them again.

"Good Experience"

I had a good buying experience with my wife as we traded in a smaller vehicle for a 2017 MDX due to my growing family. Salesmen was friendly and knowledgeable. I would return for another purchase in the future. My in laws also bought a new RDX from same salesman, Daniel with no regrets.

"Great Car Buying Experience"

Gerry was amazing and was patient through the buying process. Ludney was great in answering all the questions and closing the deal. Great dealership and great service.

"Customer Service"

I highly recommend this dealership. I appreciate their straightforward approach. Daniel was excellent at his job and the customer service was flawless. I am very pleased with my purchase of a preowned vehicle and again would highly recommend Acura of Berlin to friends and family. Thank you!

"New Rdx Purchase"

Executive Acura is very good dealership to work with. My previous RDX was purchased in North Haven, my new RDX from Berlin. I definitely wanted to buy from them again and was not disappointed. Tiffanie made the process smooth and easy. Recommend her and the dealer to anyone looking for a pleasant car buying experience!

"Pleased"

I have purchased 2 vehicles from this dealer and would recommend them to any in the market for a great car. My salesman, Gerry, was a pleasure to work with. I have also had my car serviced there and am very impressed with their customer service. Looking forward to their new facility to open!!

"Terrific Car Shopping Experience"

I have been a customer of this dealership for many years. The certified pre-owned 2014 RDX that I recently purchased was my third automobile that I have purchased from Acura of Berlin. I was promptly provided with all of the information that I requested, and I experienced an excellent and hassle-free purchase transaction. Gerry provided me with excellent service, and he was truly concerned that all aspects of the experience met with my satisfaction. I have always, and will continue to, have all of my vehicle service work done at this dealership.

"Great Customer Service!"

I had a great experience at Acura of Berlin when I was purchasing my new MDX. Gerald was an exceptional salesman, he made sure I got everything I was looking for and at the right price!

"Great Service"

05-19-2017

Very patient and helped with overall knowledge of financing a car. First time shopping and helped with all my questions. Test drove a few cars and was not pushy. I did not buy a car but I will be back.

"Pleasant Buying Experience."

I had purchased my certified pre owned MDX last April 21 from Acura of Berlin. The staff were helpful, knowledgeable and friendly. They helped my buying experience a pleasant one. So far I have been enjoying my MDX.

"Pleasant Buying Experience"

I recently purchased Acura MDX from Acura of Berlin, my buying experienced was very pleasant. The staff was friendly, helpful and knowledgeable. Daniel santamaria is a good sales agent, very courteous and accommodating . In the future I will go back to Acura Of Berlin for another purchase .

"Buying Process Was Excellent."

They had just the car we wanted and the price was spot on our budget. Gerald C. was a great sales representative. We will shop at Acura of Berlin first in the future.

"Great Service "

Great service, even though we were not buying an Acura they still treated us extremely well

"Love My 2014 Honda Pilot"

Gerald Campana was extremely helpful with me both buying my Pilot and trading in my old vehicle. It was no hassle and the entire staff went above and beyond in getting me a great rate.

"Acura Of Berlin, Ct"

This is the second car i bought from Acura of Berlin, and if I need another car it will come from Acura of Berlin. Jerry is the nicest sales person I have eveer dealt with, The deal was great !!! The service departmnet is the best !! They will bend over backwards to give you the best price and the best job !! I highly recommend Acura of Berlin Service !!

"Acura Of Berlin Review"

Buying my first new car was a great experience! Larissa was amazing! She was so helpful in so many ways and it was a pleasure being able to deal with her! The service was excellent here!

"Thanks, Larissa!"

After having many negative experiences the past few weeks I was about to give up on a search for my dream car. I saw THE exact car I was interested in at Acura in Berlin and called. Tony and Howard were great to work with but in the end I ended up working with Larissa. Larissa was extremely personable, efficient and amazing to work with! I had the best experience working with Acura in Berlin. I definitely recommend working with Larissa, she is amazing! And I LOVE my new Jeep!

"New Car"

I went to this dealer looking to purchase a used vehicle. Instead, I bought a new car and the service and experience was superb. A got a great deal that couldnt be matched by any other dealers. Happy, happy customer.

"Good Experenice"

quick answers to questions, no wait for test drive, pretty good explanation of car systems. Had great service from LUDNEY, howard and Geno

"New Rdx"

Loving my new RDX! Thank you Gerry for always taking care of myself and my family for years! And thank you Geno for helping make the finance process nice and easy!

"Best Car Buying Experience"

11-21-2016

Gerry our salesman was amazing. Acura of Berlin made this experience great and had us in and out of the dealer as quick as possible so that we werent stuck there with 3 kids all day.

"Gerald Campana"

HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with your service. Thank you for the exceptional customer service provided on October 1- 8, 2016. When I first stepped into the door no one greeted me then this young man came over to ask if I needed help. He told me he was busy with a client and referred me to the best sale person at Berlin Acura Gerald Campana aka Jerry (in my opinion). No pushy sales person...No pressure, you offer true customer service and pride in work ethics and demonstration. I would like to express my gratitude for going the extra mile and ensuring that everything was right with my new Acura. Which I really enjoying! No need for big expensive advertising, your reputation speaks for itself. First class bar far! Thank you Gerald Campana! Thank you, I will be spreading the word to others when shopping at Acura of Berlin seek Gerald Campana, you will not be disappointed. Waynett Bobbs

"Great Dealership With Respect And Transparency"

I went to Acura of Berlin to look for a used Acura TL, unfortunately it was sold the day before I got there. So instead I decided to test drive the new 2016 TLX and used Cadillac CTS they happen to have as it was a competitor car I wanted to test against. The salesman Felix Jackson helped me through the purchase process. He was extraordinarily polite and knowledgable. There was no pressure and he walked me through the buying process there. He even allowed me to test drive their new TLX model hassle free and assisted me in looking for the original car I wanted, a 2013 TL. It was a very pleasant experience and I would go back for any future car buying needs. Ubfortunately, I found my ideal car at another dealership. Felix Jackson in particular was wonderful. I would go back there for future car buying needs.

"Thanks Larissa"

No pressure buying car at this dealer.ZDX! Larissa, her personality, professionally, and honest made my car buying experience super satisfaction. Larissa went beyond to answer and help with questions and concerns that I had. I not only happy with the car, but also happy with the service. What else you need to buy a car? Come see Larissa, you will be happy you came. Thanks Larissa! Youre the best

"Purchased Tlx From Jerry Campana Berlin Acura"

We purchased our 2016 TLX from Jerry Campana. We had a wonderful experience and found Jerry to be most patient, friendly and easy going. There was no pressure on his part and we felt very comfortable asking him questions. We have purchased an Acura at Acura of Berlin in the past from Jerry which is why we went to him again.

"Acura Mdx"

We bought a 2016 Acura MDX from Gerry Campana. The service was excellent and we are very happy with the car. Gerry was very helpful throughout the process. I would definitely recommend Executive Acura of Berlin!

"Jerry Campana"

I used to buy at another dealership and switched to Acura of Berlin. I worked with Jerry Campana who was wonderful to work with and gave me a much better deal.

"Very Nice Experience"

Just bought our first Acura. Ludney was our sales person. Acura of Berlin says they are no pressure sales and they really are. We had a great first experience with them. Love our Acura!

"Low Key, No Pressure"

Jerry was a pleasure to work with. He worked with us to find the right car and was always friendly and accommodating. I would buy another car through this dealership again.

"Great Experience!"

Just bought a 2012 TSX from here and I love it! It was exactly what I was looking for so of course Im happy but what made me buy this car from Acura of Berlin was that the experience was enjoyable and they took care of me. I wasnt pressured into anything and the car was reasonably priced. Everything they said they were going to do, they did. It was missing a second key so they gave me another at no cost. They also gave me new floor mats at no cost. Tiffanie Haynes, the sales woman who showed me the car, is a fun and enjoyable person to test drive and do business with - no pressure or tricks! I felt like I could trust everyone I came in contact with - no hidden charges, everything was explained to me and all my questions were answered. I would definitely recommend Acura of Berlin and will go back if I want to buy another one one day!

"Excellent Experience!"

04-18-2016

First time Acura experience after years owning Highlanders. The sales staff (Andre and Steve) were intuitive of our needs and "wants", respectful of our price points, and professional in every way. We are now leasing the RDX and we love it!! We also met with the General Manager (Tony Braglia) about a payment question. He was immediately helpful in rectifying an issue. Thank you all! Great store - great manager - great staff. We would happily recommend Acura of Berlin.

"Our New Rdx"

04-15-2016

Purchasing our new 2016 RDX was such a very pleasant and smooth experience. Everyone at the dealership was a pleasure to deal with and treated us with the utmost respect.

"Easy Deal, Willing To Work Within My Budget."

04-08-2016

I leased a 2016 Acura TLX. Steve Costa is new on the job. He was very patient, kind and was well-informed and helpful.

"First Time Buyer."

Gerry Campana could have not made the buying experience any more pleasant or easier for me. He gets top marks in my book with his positive attitude and no pressure approach to buying a car.

"Outstanding Experience"

03-21-2016

Had an OUTSTANDING overall experience with my recent purchase at Acura of Berlin with Gerry Campana. He made sure to listen to what I was looking for and worked with me to make sure I understood well the reasoning for the pricing as we negotiated down to the final sale price. It was a very pleasant change from other past dealer experiences I have had. I would definitely recommend Gerry and Acura of Berlin to friends and family...... Thank you!!

"Buying A New Tlx"

This is the second Acura I have bought from this dealer and was happy to find out they are still a very fine dealership to work with. The process of buying could not have gone any smoother

"Stressful, Misleading, & Unprofessional"

Acura of Berlin was a time consuming, misleading disappointment. Initially, I called up the store and asked for the price on a specific vehicle, pending a $5000 dollar deposit on my part. He put me on hold and came back on the phone a few minutes later with a price of $319 a month. I agreed to buy the car, and put down the deposit. Next thing you know, I get a call saying that I CAN’T have the car and did not qualify because, although I own a business and provided proof of a pretty steady, pretty substantial stream of revenue, I did not have pay stubs and therefore did not qualify. I asked if there was anything I could use in lieu of paystubs, or if there were any way around it and I was told that if I could not provide pay stubs then I did not qualify and could not have the car. Mind you, I was already told I could have the car, already filled out paper work, and already put down a $5000 deposit. Frustrated I called up my initial sales rep and asked if he could do something about the situation. Eventually I got a call that I COULD have the car and they were mistaken. So after jumping through all of those hoops, I went to go sign the final papers and now the car was $400, plus another $20 for the warranty! So it went from $319 a month to $400 a month, $100 more than they told me. Then when I get the car and I’m ready to leave, he walks me to the door and says ‘I can’t show you how to use that car, or how to use anything IN that car, we sell Acuras not Inifinitis, so Good LUCK!’. I left feeling frustrated, appalled at the service I received, drained from the emotional tug of war of being told I could have the car and then I could not have the car and then I could have the car again, and disgusted with the parting words from the sales rep. I own my own business and was always taught through many years working in customer service and training employees under me as well, that you always help the customer with whatever they need and if you don’t know something, you tell them you will find somebody who does. He practically scoffed at my choice in car, and said ‘I can’t help you with your car so good luck’. Acura of Berlin was the most disappointing and stressful car buying experience, and I don’t recommend using them for anything other than masochistic intent. They haven’t even given me my plates yet! I’m still driving around with DEALER PLATES! The employees should be ashamed of themselves for misleading customers on price, and on the quality of their customer service. I’ve received better service at Mcdonald’s after midnight in a bad neighborhood.

"Love My Car"

02-05-2016

Went into the dealer to look around and ask some questions about the lease specials that they had going and then after talking about the car that I wanted I ended uo buying it. Gerald C. made this a very easy process and are going to tell those that are looking to buy a new or used Acura to check out Acura of Berlin First. I love my new 2016 while Acura ILX. Thanks guys!

"Easy Process"

Helpful staff that got me into the car i wanted! Very clean facility and excellent choices available.

"Comfortable"

The experience was good but they did not do a great job detailing the car when I picked it up. The inside was dirty. More dirty than when I test drive the car. They did not buff the care at all as the sales person told me they would.

"Great Experience"

I recently purchased a used MDX. I have purchased many vehicles in my lifetime and I can honestly say that this was the best dealership to do business with. My last three vehicles were bought out of state because I was tired of Cts auto dealers. I had the best experience with Savii and the Financial Manager.

"Satisfied Customer! Love My New Ilx!"

Gerald Campana was my salesman and he made the process of getting my new ILX a pleasure. He is professional and kind. I would recommend this dealership to everyone. This is my third car Ive leased from Acura of Berlin and I wouldnt go anywhere else.

"Great Experience At Acura Of Berlin"

12-18-2015

I went in with my 5 week old son to gather information on leasing a 2015 TLX. Gerry was so accommodating and efficient both explaining the process, running numbers for various options, and evaluating my trade vehicle. I was in and out in less than 75 minutes with all the info I needed. He soon located the exact color and trim package I was looking for, and I was driving the car by weeks end.

"Great Car Buying Experience!"

12-08-2015

We recently purchased a pre-owned Lexus from Gerry Campana, who was extremely friendly and easy to work with (and youve got to see his office)! We also enjoyed our experience with Andre Budonaro and Geno Humphries, especially discussing Corvettes and super-charged cars. I will highly recommend this dealership to family and friends.

"Great !!! - Acura Of Berlin Ct"

I recently leased my 4th (yes, 4th) Acura vehicle from Acura of Berlin and I am always VERY pleased with their sales and service. My latest lease is the 2015 Acura TLX which is a great car with a really smooth ride and many bonus/fun features. I have always had a great experience with this dealer for sales and all subsequent service and give them high marks!

"Great Service"

Gerry, Gino, Steve and staff - they are professional and competent and they deliver a great car.