"Stanley J. Goldberg Retired"

As always-----dealing with Mitchell Auto for past 15 yrs and always found they go one step beyond the standard requirements.

"Excellent Service"

While I purchased my Subaru from this dealer, and was very pleased with my salesman, I am extremely pleased with the service I have received when in for service appts. I have experienced an attitude of "How can we be most helpful today" rather than a simple "please get in line, and well look at things then". This week they actually cut in half, the time it would normally take for an extended service, and was able to get me "in and out" much faster than they initially said the service would take. This helped with other things I had planned for my day tremendously. I would recommend Mitchell Subaru without any hesitation.

"Mr. Dale"

Matt is a professional service adviser and he addressed my car issue well.

"Fast And Easyu"

We recently had one of the best if not the best car buying experience ever. Josuha Fields has a calm yet extrememly attentive sales approach. Ask for Josuha at Mitchell Subaru!

"It Just Keeps Going And Going And Going"

I am on my third Subaru from Mitchells. This one is a 1993 S/W with well over a quarter million miles. I take it for any servicing at Mitchells and have always dealt with either Vinny or Olin. They are professional, courteous, and, most importantly, honest in their evaluations. I could not think of any reason NOT to recommend Mitchells for either a purchase or servicing of a vehicle.

"Super Dealership"

Ive bought 4 Outbacks from Mitchell over about 15 years & have had nothing but good experiences,from sales through service - Always came to Mitchell for service & have never had to come back for shoddy workmanship - May cost a few extra $s, but its worth it!

"Loree H"

I trust the service department at Mitchell Subaru. The person I have found to be a perfect service manager is Vinny T. He is always there for me and my car. I appreciate everything he does for us!!!!!!!!!!

"Maintenance"

They were helpful, patient, kind, and went that extra mile to make things work for my best interest!

"Replacement Of Axle"

01-04-2017

I got there early thinking that the repair would take most of the day, so I brought a lot of reading material. It was completed withing 1.5 hours! In addition to replacing a front axle, they rotated and balanced the tires, and did a inspection of various safety items and systems on my Cross Trek. Very Happy with the service and repair!! The service advisors were courteous, polite, and kept me informed. Good experience!

"Must Have Been A Bad Day...."

Had a 7:45 appointment on a Sat for a simple oil change. Arrived at 7:30. Knew I was in trouble when there were 3 cars ahead of me and 1 employee handling the vehicle check in. Got to service advisor around 7:45. He recommended I perform airbag recall since parts were in and tough to come by. Said I would be out by noon. Decided to do oil change and air bag recall and got ride home. BIG mistake! Noon came and went and no call from advisor on status. I called at 1:00 and no one answered service number. Called again 30 minutes later, still no answer so I left a message to please contact me. 2:30 still no return call. Called back and finally reached advisor who said car wouldnt be ready until closing at 4:00! Expressed my frustration with the fact that the car was dropped off at 7:45 and I was told "I would be out by noon" but it didnt seem to phase this advisor. Best part is Im on my way to the dealership at 3:40 and get a call from Matt saying the car is ready for pick up. Told him Ill on my way and will be there in 10 minutes. I arrive at the service counter around 3:50 and theres no one to be found! Lights off, no advisors around. I tracked down one of the service technicians who I spotted in the back, and was very helpful, and asked where Matt was. I was told he was gone and was asked if I made pickup and payment arrangements. Told him I didnt since I had just received a call 10 minutes ago and I assumed he would be there when I showed up. Had to get sales involved for checkout. Again, very nice person but no idea what service work was performed. Bottom line, dont expect to ever get out of here in a reasonable time. Good luck trying to reach someone on the service line that is recorded. And, if you dare leave your car at this dealership for service, even with an appointment, dont expect it to be ready when they tell you. Is it asking too much to receive the courtesy of a phone call to let me know the status of my vehicle? I guess so. There are plenty of other dealerships and service repair shops around that will perform routine work for a reasonable price in a reasonable time. This will be my last time at this dealership. And by the way, this vehicle was purchased from this dealership!

"Oil Change"

Great place for an oil change . Quick and easy . Wait was a little longer than expected.

"Mitchell Subaru Avon Ct"

I have been servicing my 2004 Outback for 5 years . Vinny Trigilio,service manager, is an angel! He is both astute with mechanical issues and giving the customer a feeling that Mitchell Subaru cares. I trust him and depend on his professionalism and expertise.He also has a great sense of humour and is a great team player. I will be back to see them whenever my car needs anything!!!

"My New Cross Trek"

I stopped in after researching several local dealerships online. It seemed to be a busy afternoon at Mitchell Subaru, but salesman Lou Credidio was happy to let me take my time with a test drive and to answer all my questions. Great service, low pressure and very knowledgeable!

"A Mitchell Subaru Customer Since 1992"

Perfect Service Department (especially Ogden and Vinnie); Perfect Sales Department; Perfect Customer Service!

"You Cant Do Better Than Mitchell Subaru!"

This is the second Outback we have purchased from Mitchell Subaru. You cant do better than the folks at Mitchell. Everyone we met, from receptionist to sales, service and financing, are a pleasure to deal with. Since we bought our first Outback 12 years ago, technology has changed dramatically and we certainly appreciated the added safety features. We highly recommend Fred A., a patient, understanding, knowledgeable salesperson, who can really explain those features and comparisons of the various models and options. You can do all the research you want and, in the end, it comes down to the people, in sales, service and support. Do yourself a favor and visit Mitchell Subaru!

"Good Service"

I have bought 2 cars here and have been instrumental in my daughters purchase as well. I have found the buying and the servicing of my vehicles to be a pleasing experience. I would absolutely recommend Mitchell Subaru.

"Schedule Your Appointment Early."

The only issue I had was that getting an appointment for routine service involved a several week time lag between request and actual appointment. Emergency service was prompt. Will resolve the issue by calling for an appointment several weeks before it will be needed for routine service.

"Amazing Service"

I leased a car from Mitchell Subaru about a month ago, and had a wonderful experience. My salesman Rich spent his entire day helping me go through the process and deal with insurance. Spiro treated us like we were family and did everything he could to give us the best deal. I would recommend this dealership to anyone who is looking to buy or lease a Subaru.

"Terrible Customer Service"

Unaccomodating staff, inflexible hours, do not provide loaner cars for "small" service, yet the "small" service takes two hours

"Review On Salesman John Albano"

john albano was a great sales person couldnt ask for better

"Best Price Best Service"

Just bought my second Subaru from Mitchell.. buying and finance process was hassle free....Nick and Spiro were great to work with...other dealers in the area just cant compete

"Roger Vanderlip"

This is a super Subaru dealership for openness in selling a vehicle, for honesty, and for service & support after the sale!

"Great Service, Tidy And Inviting Facilities"

Top notch dealership; Staff are helpful and well-qualified. Facilities are tidy and inviting. Especially appreciate the free transportation home when leaving my vehicles for overnight service.

"Great Dealership"

I have been going to Mitchell Subaru since I bought my first one there in 1988. i have never doubted their honesty and integrity. I have sent many of my friends there and they have always been happy. Most recently my brother bought an Outback from them.They go out of their way to be helpful and friendly. Would not dream of going anywhere else.

"A Satisfied Customer"

the USB port seemed to not be working when I used my ipod so I mentioned it when I had my oil changed. The mechanics were puzzled because it showed that the ipod was getting power. After trying several things to try to figure out the problem, one of the (young) mechanics rebooted the ipod and it worked fine after that. This was not a mechanical problem with the car, but thinking it may be, he worked with it and Im greatful to him for his help. Everyone involved seemed truly concerned and helpful.

"Great Service"

It was so nice to be treated like family at this dealership. They still treat us as great as when we first walked in their showroom. They even sent us a reminder email when all we needed was an oil change. Always pleasant when we call and work with us for a convenient time to get our oil change. Love these folks.

"Great Service, Clean Facility"

Ive been with Vinnie and Ogden for thirty plus years. In every respect, one could not ask for more. I trust them 100 percent to provide thorough and honest service.They are as much a part of the reason why I continue to purchase Subarus as the vehicle itself.

"Theresa Kenneson"

find them to be friendly, knowledgable, cost efficient would highly recommend this dealership and service department

"Very Freindly"

excellant service dept did the repairs as they said with a very resonable rate

"I Feel A Little Bit Like A Dinosoaur"

I am presently on my third Subaru S/W from Mitchell Subaru. The other two were also bought new. This last one was purchased in 1993 and its approaching 300,000 miles. I took it in last week for new tires and an oil change and added some new ball joints. Ive always dealt with either Vinny or Ogden and at all times they have been both honest and professional. Can you ask for any more than that? If Im still around my next new vehicle will come from these gentlemen. And it will be another Subaru S/W.

"2015 Imprezza Sport Limited"

I have waited 4 months to write this review short and sweet i have never had a better buying experience feel like i got a great deal after shopping for one month they couldnt be beat.I am now going to make the 50 mile drive from my home for the 6000 mile oil change even when i have a subaru dealer 8 miles away very happy with this car so far hope the service department is as good as sales

"A Customer Since 1995"

I purchased my first Subaru in 1995 and have been a Subaru owner every since. The staff at the Canton Subaru location are fabulous. Ogden Lummis has always been so professional and helpful from the beginning. The Service Representative that I have been dealing with for many years is VinnyTrigilio. He knows my car and is always available when I come in for routine or necessary repairs. I trust this staff and have nothing but great things to say about the Subaru team in Canton. If you are interested in purchasing a Subaru, or in need of having your car repaired, you are in good hands with their staff and service department.

"Keeping My New Forester In Tip-top Shape"

I BOUGHT MY NEW FORESTER FROM MITCHELL, SO I PLANNED TO HAVE IT SERVICED THERE AS WELL. I JUST DID MY FIRST OIL CHANGE AND CHECK-UP OF MY FORESTER. EVERYBODY WAS, AS I EXPECTED, VERY PROFESSIONAL AND HELPFUL. I WAS IN AND OUT FASTER THAN I WAS QUOTED. MANY THANX TO ALL THE SERVICE PROFESSIONALS @ MITCHELL SUBARU. I PLAN TO BE A LONG TIME CUSTOMER. MANY, MANY THANX. B. COMSTOCK

"Trust Mitchell Subaru"

Mitchell has been maintaining my cars for years. Its nice to see the same faces every time I have an appointment. Quality of both car service and customer service is consistently excellent. My decision to buy a Subaru was informed by having driven Subaru loaner cars provided by Mitchell.

"5 Star Car Salesman"

If youre looking to buy a new car, but do not want to be pressured by a pushy sales man go see Dan Holuba at Mitchell Subaru. He was very patient and helpful throughout the process. He is great at helping customers find the car thats best for their needs and making sure they feel confident in their purchase. His kindness and understanding is what makes him stand out as a sales associate. He goes out of his way to make sure that his customers are happy with their purchases and goes over all the details of the car so that the customer understands the cars full capabilities. I give him 5 stars in all categories.

"Excellent And Reliable Service"

Ive owned a lot of cars and dealt with numerous dealers over the years. Mitchell Subaru stands out from my experience as the best. They have always provided excellent service for my Outback, which after nine years still drives like it is new. Mitchell Subaru is the main reason why I prefer to keep the car, rather than to trade it for another brand.

"Purchasing And Servicing A Car At Mitchell Subaru"

I have owned Subarus for the past twelve years but last year I needed to find another one and I happened upon Mitchel Subaru in the process of looking for another car. I have been very impressed with the people who work at Mitchell Subaru and the way they treat their customers. From my first call to research buying a pre-owned vehicle to my recent service visit, I have encountered knowledgeable, personable and flexible people who do their best to find out how they can help me accomplish my goals. As a result, I was able to find a car to suit my needs, have it financed in a way that met my budget, ask the questions I needed to ask to learn about the new features on the car, and been given great advice on how to plan for the future repairs/ maintenance I will need to have done. The service protocol at this dealership is thorough and allows me to track the details of the various systems on the car in ways that help me plan for future repairs to the car without having them come up as emergencies or surprises. The explanations given for each item on the service record are understandable and presented carefully. I am grateful for the opportunity this affords me to budget and plan.

"Great Service, Clean Facilities, Helpful Folks."

I brought the car in for a routine oil change and it was discovered that my head gasket needed to be replaced. It was clear that this was a legitimate need and I am glad that Mitchel spotted it and brought it to my attention. This car was a 2005 Legacy Wagon with about 110,000 miles. The car was purchased at and has always been serviced by Mitchell. Vinny, the Service Manger that process my service requests has always been helpful and has never recommended any thing that didnt need to be done. In fact, he has often told me when things didnt need to be done -- at least not yet.

"Awesome Service"

Went into Mitchell Subaru looking for either a new or used car after having my other vehicle for less than a year. At the prior dealership (Hoffman Honda, BOOOOO), I received a less than a positive experience, so I didnt know what to expect walking into Subaru. I had previously bought a car from Mitchell Subaru (2005, Subaru Legacy GT) and I NEVER should have left Subaru. We all make mistakes, right? I worked with Greg Wheeler at Mitchell who was more than professional and courteous. He asked me where I would like my mothly payments to be, and came in right at the number I was looking for, in fact on the lower end. At the other dealer, they were no where close, well above my higher end. Both cars priced in the same range. I respect both Greg and Mitchell for not giving me the run around and wasting my time. I appreciate the service I received at Mitchell and love being back behind the wheel of another Subaru. There is no doubt when I am ready for my next car, I will be going to Mitchell Subaru first. Thanks, Greg! Greg also knows the best pizza places in the Farmington Valley and even introduced me to a place I didnt know had just moved in! Delicious.

"Best Car Buying Experience Ever!"

I have to say that our car buying experience at Mitchell Subaru was the best we have ever had. We were entirely comfortable with the deal we got and the people with whom we dealt. You cannot help but feel you are being treated honestly and with respect. Definitely not the stereotypical / old school dealership. This dealer will be my first stop in any future car purchase. Thank you Mitchell Subaru.

"Great Service"

Mitchell Subaru is a class act. Service on my car has been exceptional. I especially like dealing with Ogden Lummis. He is very professional, knowledgeable, courteous and should be considered a great asset for Mitchell.

"Great Buying Experience"

I am happy to recommend Mitchell Subaru to anyone that is looking to purchase a car. I have purchased a number of cars over the years; and I can honestly say that this was the best experience I have ever had, bar none. My salesman, Mr. Fred Artman was professional - very knowledgeable about the product and quite professional in his approach to the sales experience. I fully expect to be buying more cars from them in the future.

"New Car Buying"

WHEN I WENT TO MITCHELL SUBARU, I FULLY EXPECTED THEM TO BE LIKE ALL THE OTHER CAR DEALERS OUT THERE. MUCH TO MY SURPRISE, I WAS GREETED BY RHONDA (THE GREETER @ FRONT DESK) WITH A SMILE AND SHE ASKED HOW SHE COULD HELP ME? I TOLD HER I HAD AN APPOINTMENT WITH RICH OLOUGHLIN (SALESMAN). I HAVE BEEN WORKING WITH RICH FOR OVER TWO YEARS, WHEN I DECIDED THAT I WAS GOING TO BUY A FORESTER. I HAD FIRST MET RICH AT CENTER SUBARU IN TORRINGTON AND FOLLOWED HIM TO MITCHELL A COUPLE OF YEARS BACK. MY BUYING EXPERIENCE WAS VERY RELAXING AND PROBABLY ONE OF THE BEST BUYING EXPERIENCES OF MY LIFE. RICH HAD SET UP THE CAR THAT I WAS INTERESTED IN AND WAS READY FOR ME TO DO AN EXTENDED TEST DRIVE WITH A NEW 2016 FORESTERING 2.5i TOURING. WE GET INTO THE CAR A GO. WHILE I WAS DRIVING , RICH WAS EXPLANNING ABOUT THE CAR. AFTER WE CLOCKED ON ABOUT 50 MILES, WE GOT BACK TO THE SHOWROOM. THIS IS WHERE MY STOMACH ALWAYS GETS INTO A KNOT. IT TURNS OUT THAT I DID NOT GET THE KNOT THAT I WAS EXPECTING, BUT RATHER, RICH WAS VERY RELAXED WHICH IN TURN MADE ME RELAXED. WE SAT DOWN AND STARTED TALKING ABOUT HOW MUCH I LIKED THE CAR AND WE TALKED ABOUT WHAT THE NUMBERS LOOKED LIKE. AFTER A FEW NEGOTIATIONS, I WAS THE LUCKY MAN OF A BRAND NEW CAR. WE FINALIZED OUR DEAL AND THEN I MET WITH THE MONEY MAN, SPIRO MAVREDAKIS ABOUT WHEN I WANTED TO TAKE DELIVERY. I DECIDED TO PICK UP THE CAR ON FRIDAY, 8/21/2015. MY BUYING EXPERIENCE WAS NOTHING LIKE IVE HAD IN THE PAST WITH CAR DEALERS. I FEEL LIKE I WAS TREATED WITH RESPECT AND WAS NOT PRESSURED INTO BUYING THIS CAR. IM PLANNING ON HAVING MY NEW CAR SERVICED AT MITCHELL TOO, AND IF THE SERVICE DEPT. IS ANYTHING LIKE THE SALES DEPT., I EXPECT TO BE A MITCHELL CUSTOMER FOR A LONG, LONG TIME. I CANT IMAGINE THAT THE SERVICE DEPT. WOULD BE ANYTHING LESS THAN SALES. IM THANKFUL THAT I MET RICH A FEW YEARS BACK AND THAT I WAS ABLE TO PURCHASE A CAR FROM HIM TOO. TO ALL OUT THERE, DO NOT PASS MITCHELL SUBARU BY, BUT COME AND TALK TO ANY BODY HERE ABOUT YOUR NEW CAR. YOULL BE GALD YOU MADE THE TRIP, I KNOW I AM. THATK YOU RICH, SPIRO AND RHONDA FOR MAKING MY BUYING EXPERIENCE AN UNBELIVABLE ONE. MITCHELL SUBARU IS LUCKY TO HAVE ALL OF YOU HELPING THEM BE THE BEST IN THE BUSINESS.

"Ecellent Service And Friendly People"

I bought my Subaru from Mitchell and was a great experience but all so have my car serviced there and the buying part was painless and easy, Very helpful Sales Staff, but the service department has been so helpful in servicing my car but also answering any questions I might have about my car. I give Mitchell Subaru and their service department high ratings.

"Easy To Shop, No High Pressure Sales."

Easy new car purchase experience, had purchased my previous used vehicle from them as well. Only issue I had was no return phone call from dealer when trying to purchase a extended warranty on another used subaru we own.

"Had A Pleasant Experience"

Staff is very knowledgeable , helpful and courteous . They did not hesitate to address and accommodate my choices when deciding on the color of the automobile as I was somewhat undecided and were very patient with me, for which I am very grateful The process was a very easy one .

"Customer Service Is Not Lost At Mitchell Sunaru"

I have been a customer of the Mitchell Group for well over 20 years. One reason for being a long time customer is the excellent service. Mitchell understands the importance of service and making a committed effort to maintain a long term relationship thats based on mutual trust and respect. That philosophy makes for a successful business and very satisfied customers who keep coming back to purchase new cars and have their cars serviced for many years to come.

"Horrible Service"

Not happy with the after service they have provided. I will keep it short. 1. 1st oil change - As the old gasket was left during oil change, it resulted in oil leak and I was left with no oil within few weeks. Had to rush to another Subaru dealer to get it fixed. Even a freshman technician wouldnt do this error (According to another Subaru dealer). Incident was documented for evidence that oil leak happened because oil change wasn?t done properly. 2. Massive Wind Noise issue on Legacy 2015 - There are two TSBs to fix the issue. When I went for the first time, it wasnt done properly and issue got much worse. Booked an appointment 2nd time, hoping this time, it will be fixed. I was at the service center before 8 AM i.e. appointment time. Even though appointment was scheduled for 8 AM, till 1 PM they didnt took the car in to fix the issue. I left around 1.00 PM and called them back around 3.30 PM and someone tells me that it wouldnt be done today and someone is working on it and they might need to keep the car. I had mentioned to them beforehand that I am driving out of state on Monday morning. So I went in and then one of the representative tells me that they would need to order the parts. It was clearly mentioned: "Massive wind noise" while scheduling appointment. Subaru had clearly posted 2 TSBs for Legacy 2015. If you dont have parts why schedule an appointment? If you arent working on it then why tell customers that you would need one more day to fix the issue and then tell to them at the end of the day, oh we dont have parts. Clearly shows incompetence of technical/service department. I was told parts would arrive by Wednesday i.e. within 3-4 days max and then I would receive call back. Its more than 2 weeks and I still havent received call back from them. I am still waiting for wind noise fix. Since last 8 months, I am driving this noisy car. It?s annoying, really annoying. After service from Mitchel Subaru is zero. (0 to 10 rating with 0 being incompetent in car industry) Sales = 9/10 After service = 0/10 That being said, I hold respect for Rich O. Nice salesman. I hope, he would work for some another dealer and I would definitely buy another car next year from him. You dont lie and play around with your customers and mess up oil changes and services.

"1st Oil Change 6,184 Miles"

Technician AGREED, the VOICE RECOGNITION works intermittently so a NEW RADIO Assembly is being ordered and will be replaced FREE "under warranty"

"Lorne D Dube"

THE CUSTOMER SERVICE REP. WAS VERY GOOD IN HANDLING MY VISIT.