"Above And Beyond!"

Due to unforeseen circumstances, my Wife and I were on an extremely time sensitive search for a very specific vehicle: a new(er) Blizzard Pearl White Toyota Prius. As it turned out, Volkswagen of Rochester had the exact car that we were in search of. On a Wednesday afternoon, we called to verify that it was still available, and ventured down from Maine. We arrived at the dealership roughly 30 minutes before they were scheduled to close. Even with our late arrival, we were not made to feel rushed at any point in the process. Chet Yung was the Representative that we worked with, and he was beyond helpful, from start to finish, and addressed every question/concern that we had; even though it was now 30 minutes past the time he was scheduled to leave for the evening. Keep in mind, this was not even a Volkswagen vehicle! Due to the late hour, financing was not available until the following day, so we placed a deposit and returned to Maine. Given that my Wife and I work completely opposite schedules, and we were currently down to a single vehicle, getting back down to Rochester proved to be near impossible. Two weeks went by, during which Chet maintained regular communication with me and assured me that we would make it happen soon. To make a long story short, Chet ended up going so far above and beyond any customer service that I have ever experienced; and I dont mean in the auto industry...I mean in any industry; ever. He arranged to have a fellow associate, Scot Kinville, follow him to our home in Maine on a Saturday, so that he could hand deliver our new Prius to our front door. My Wife works 7p-7a as a Nurse, so she was sleeping during this delivery. I signed my portion of the paperwork on the hood of the car, and was able to run upstairs and have her sign hers while barely waking her. I am still baffled, not only by the easy and fair purchase of our new vehicle, but even more by the way that Chet and Volkswagen of Rochester completely shattered my expectations of the car buying experience. Purchasing a vehicle from a dealership can often be a fairly unpleasant experience; this was the exact opposite. Thank you Chet, Scot, and Volkswagen of Rochester for making us 110% satisfied customers. I will never forget this experience, and plan to share it with anyone considering a vehicle purchase.

"No Complaints Whatsoever"

Purchased a GTI Sport on 05/19/2017. Very easy process as we worked through the price and delivery via email. Sales staff was very accommodating. Delivery staff was very quick, didnt push on dealer add-ons, and most of all friendly and personable. First time working with this dealership and would not hesitate to contact them again or recommend to somebody else looking to purchase a vehicle.

"Great Experience!"

I was in the market for a used Volkswagon convertable. There was only three in NewEngland. I called the first two and they wouldnt talk to me even though I told tham I was over 2 hour drive from them. Then I Called VW or Rochester and got through to Casey Beranger who was more than happy to discuss price and certified warrenty price over the phone. Casey was pleasent over several phonecalls over two days and even put me through to the sales manager so I could shake him down for a few extra hundred and an inspection sticker. When I got there I got the royal welcome and everybody I came in contact with thanked me and said they really appreciated my business. If you are shopping around for a car I would reccomend you give Casey a call first and she will set the bar for your other calls/visits.

"Buddy Corvette"

03-20-2017

What a great experience. Chet, Scott and JT were very helpful and made the car buying process enjoyable.

"A Good Car Buying Experience"

When it came time to buy a car, I was DREADING the car buying experience, but working with Volkswagen of Rochester was a pleasure. Everyone I met was professional and respectful to me, on the phone and in person. None of the silly old fashioned car dealer tactics here. And the day I came in to finalize the purchase and take delivery of my car couldnt have been been much easier. Love my new (used) car!

"The Most Relaxing Buying Experience..perfect! A++"

Wonderful ! In my 60 years and 80 cars later...ive learned to dread the task of purchasing a new car. Not so at VW of Rochester...it was a pleasant experience! No stress...perfect! Isnt that what we all hope for... ;)

"Great Dealership - Highly Recommended"

My recent purchase from VW of Rochester was of a VW Golf R. I worked mainly with Mr. Carpenter. From start to finish, they were fair, honest, and straight forward. I never once felt like I was being taken advantage of or sold items that I did not wish for. This dealership is a no pressure dealership, which i found nice for a change. To add to it all, I was buying this car from a few time zones away and had to do everything via email and phone calls. The communication was quick and thorough. If I had a question, they would answer it within minutes via email or phone. Every part of the team that I dealt with was professional and friendly. I highly recommend!

"Great Experience"

I had picked out the car I wanted on cars.com, so my shopping experience did not include having the salesperson (Chet Yung) suggesting various cars for me to try. But he was very pleasant and helpful, no pressure, the service department reviewed a concern we had with the car and quickly resolved it, financing was easy. All in all a superior visit!

"Great Team - Treat You Like Family!"

They listen, they care and they really give great service in all departments.

"Such A Great Experience I Bought 2 Cars!!!"

Dont waste your time going elsewhere, if you want the best experience and best price go see Gayle and the boys at VW of Rochester. You wont find a better place to do business! Ill be a customer for life!

"Great Buying Experience/no Hassle!"

I just bought a VW and it was easy and pleasant! The way it should be! The salesman was great though the initial meeting, the decision and the hand over of the new car. The facility was clean and new. The employees appeared happy and were encouraging and know their product. They are very creative in making a deal work for the buyer!

"Great Sales People"

We bought a car from this dealership in July of this year. We couldnt have had a better buying experience. Scott was our salesmen. We cant thank you enough Scott for your help in finding just the right deal for my husband and I. The finance department was very also helpful in finding us the best rate. We will be return customers.

"Buying A New Car Made Simple"

I just bought a new 2015 VW Jetta 1.8.Sport .The salesman Jim Breitmaier was helpful and very knowledgeable. The trade in process was easy and got fair market value. Plus the financing process was easy and great rates. The building is spotless. Really a great dealership with friendly people.

"Nissan Murano"

07-10-2015

Whether you are looking to buy a used car or a new one, you won’t be disappointed with VW of Rochester. My husband and I recently bought a 2010 Nissan Murano from them. Our first contact was with John Carpenter, Internet Manager, after finding the car we wanted on cars.com. He answered all our questions, even telling us that the car had belonged to a salesman at the dealership. Our next contact was with Scott Kinville, salesman, the previous owner of the car. He freely provided information about the car, including the details of the transfer case and head gasket repairs. The deal discussed over the phone was the deal in place when we got there to buy the car. Bought the car. . . Great people. . .Great dealership. . .

"Great Experience At Vw Of Rochester"

I traded-in my car last week and bought a used VW, and I couldnt be happier with the buying experience. I had been shopping for a new car, but this dealer didnt have the model I was looking for in stock, so they pointed me to a used car on their lot that was similar to what I wanted. Scott was the salesman who helped me, and Jordan took care of the financing and other paperwork. Both were extremely friendly, knowledgeable, and helpful and, even better, there was zero pressure and none of the stereotypical (and expected) car sales tactics. They even beat my banks interest rate by nearly a percentage point. The entire experience was stress-free, and I would highly recommend VW of Rochester. Buying used wasnt on my radar, but Im so glad I did. I saved a bundle and I love my car!

"No Integrity Here"

04-24-2015

While looking for a used vehicle, I stopped in at VW of Rochester to test drive a vehicle that was what I was looking for. It was evident that the vehicle needed a proper alignment (pulled very hard to the right), and also needed to have the tires balanced or replaced (shaking steering wheel and whomp whomp whomp noise). When I brought this up on the test drive, the sales rep stated that "all vehicles are designed to drift to the right so that they do not cross the center line in the event of someone falling asleep at the wheel." Because of this, the certified vehicle would not have an alignment done, nor did "the shaking tires need anything done to them." Needless to say, I would recommend buying from a dealership that is focused on customer service rather than saving a few dollars. I must say that I am amazed by all the great reviews on this site. I am sure the VW of Rochester is fine for new vehicles (its pretty hard to screw up a vehicle right off the assembly line), but I would say run away if you are looking at used or want a dealership that you can trust.

"Fantastic Experience!"

I purchased a pre owned vehicle from Volkswagen of Rochester and it was the best car buying experience I have ever had. From my initial phone conversation with John, through the financial services portion with JT and finally the vehicle test drive and inspection with Jim, the experience was genuine, sincere and professional. I drove over three hours to buy from this dealership because of all the positive reviews here on cars.com. I am so glad I did. The team helped me arrange all of the pre purchase details ensuring my trip down would be efficient. The car was exactly as promised and the financial arrangements were all set and ready to go. I never once experienced pushiness or pressure. They provided me time and patience as I made my decisions. I would certainly drive three hours to them again when I need another vehicle. I only wish I was closer to make use of the great service department. Thanks!

"Amazing Car Buying Experience!"

I did a lot of research looking for the perfect VW Beetle to purchase for my wife. I visited two other Volkswagen dealers locally and upon arriving to "just look" I felt pressured by there sales staff. I visited Volkswagen of Rochester to "just look" at the car on there sales floor and was greeted right away by anyone who walked near me. I was approached by a salesman who asked if I needed help and I said I was all set. He thanked me for coming in and said if I needed help to let him know. There was zero pressure which is the way all dealers should be! After leaving that day I went home and emailed the dealer inquiring about the car. I was immediately emailed back by John from the Internet dept. John called me that afternoon with all the answers to my questions. A few days later I visited the dealership and met up with John who hooked me up with a salesman Gary. Gary sat down with me and asked how he could help. I explained I was looking to get out of a lease and into a new lease on the beetle. He took all my info and what I wanted for a payment. He then went to work on my deal. Gary was back within minutes with all the details and options on paper so I could see them. Gary explained them to me and they were very fair. I asked Gary what it would cost to purchase the car and he got the answer for me right away. Gary explained the payment and helped me to decide that purchasing would be better for me. We made the deal and set up a time to come back for delivery. Upon coming back 2 short hours later the car was ready and Gary was there to great us. We sat down with Gary who covered a few things on the car and then went to finalize the deal with Ian. Ian took the time to explain to us everything to do with the vehicle financing. Ian even helped us with questions we had on returning our other lease. Right after all papers were signed Gary took the time to go over the car completely with my very excited wife. They have followed up with us more then once after purchase with phone calls and not just a blanket email. This really was an amazing car buying experience for me and my family. I will recommend them to anyone who asks and will most definitely do business with them again. Thank you all for making the car buying experience what it should be....and tell service they have a lot to live up to from the way the sales side runs, but I look forward to working with them also. Great job team!

"Best Dealership Ive Ever Experienced"

Ive been to a lot of dealerships and have even worked at a few. I know a good dealership when I see one. Volkswagen of Rochester gave me the best buying experience I have ever had. The Wissler family, Jordan, Dwight, Gayle, and even their amazing dog Clair, treated my wife and I better than we could have ever expected. Whenever walking into the dealership it feels like home. All the employees know us by name and ask to see how were doing each time we visit. Jimmy, Chet, and John are the most knowledgeable and honest salesmen I have ever dealt with. I know they treat each customer with the type of care they would want to receive. If you are looking for a dealership to help you with finding the right car and even helping to make it affordable please trust me and stop by and see the Wisslers. I know you will not be disappointed; I know my wife and I were glad we found them.

"I Love My Tiguan! Second One!"

This is my second Volkswagen, I love the power from the turbo and the traction in winter(and this is a bad winter) from the all wheel drive 4Motion. The procces for getting a car could not have been any more simple.

"After The Purchase...not So Good"

I had posted previously about the fact that the buying process was friendly and easy. This statement still holds true...the process of buying was easy. Sadly, how this dealership has handled an issue after the purchase has tainted the experience. After we purchased a CPO Touareg from VW of Rochester, we had a slowly leaking tire. Upon inspection, we found that the dealership sold us a vehicle that has a plugged tire. The CPO program requires that all tires have "no damage." VW of Rochester has stated that a plugged tire is perfectly acceptable on a CPO vehicle, the same as it would be acceptable on a new vehicle. I spoke with VW Corp. and although they agreed with me on the issue, they have no recourse with an independent dealer. Needless to say, buying a certified vehicle and needing to replace tires in less than 45 days is unacceptable. I would not be complaining if I ran over a nail, hit a curb, or otherwise damaged the tire on my own, but the fact is that this dealership did not live up to what the VW CPO program promises.

"Amazing Service And Customer Care"

10-20-2014

The service team here always is so pleasant to deal with, quick to explain and always seem to do the right thing by the customer. The people are what keep me happy with Volkswagen as a brand. Absolutely exceptional customer service.

"A Pleasant Trip!"

06-19-2014

Personally, I very much dislike the process of buying a car. I dont care to barter and it upsets me exponentially the longer it lasts. Well ... these guys made it happen! I got exactly what I was searching for at a very fair price with zero b.s.! On the whole, a rather painless experience, which we much ap- preciated. Thanks to Gary Bolduc for a job well done. Also, I was very pleased that John Carpenter made that extra effort to notify me that the apparent sale of the vehicle had fallen through. Thanks also to the experienced Jimmy B. & TJ for making it happen. I must also mention the professionalism and efficiency of Bill Leduc & Steve Beranger in the service dept. who always treat the customer with respect and concern. -Best regards, JK

"Just Had To Acknowledge The Customer Service..."

06-19-2014

First, I NEVER think to write a review as a consumer, but after several visits to the service center, I felt prompted to provide this testimony. The entire service team at VW of Rochester is there to take care of its customers - from handling a same day repair or two, to helping me map out and prioritize an action plan since I am fairly low income and cannot take care of all my upkeep and maintenance services in one visit. Upon wrap up of my first service over a year and a half ago, I felt Ive finally found someplace that takes care of me, not just my car. Several routine visits later, I can share that I have enough history with them to say my initial feeling has been confirmed over and over again. Many (most?) businesses have mission statements or company goals which put the customer first, and sadly, while that may be the intent, it is trumped by bottom lines, quotas and pressure to meet and exceed financial goals, I dont think this is a secret. While VW of Rochester obviously seeks to thrive as a business, I truly believe they SEEK to thrive by focusing on customer good will and customer retention and loyalty. By doing so, I think they hope customers will highly recommend them, as I do. Im fairly low income, and at other service centers, Ive been very aware that Ive been profiled as less an asset - a customer of less value. This was clearly reflected in waiting times, unreturned phone calls, status updates that mirrored the previous status update (as in, they didnt touch my car, almost as if they forgot it was there) and sloppy work (like installing a defective cam shaft sensor, seemingly careless in ordering/receiving a part, but not installing it saying that they were waiting for me to give them the go ahead to install, which I had already done twice). One hand didnt know what the other was doing, and these are large, very busy, very profitable service centers. Its not a good feeling wondering if the techs have tightened one screw while loosening another, noticing new problems immediately after a repair or maintenance service had been done. Yeah, Ive been bitter and jaded. I think how confident I am in VW of Rochester, how comfortable I am knowing they will strive to do the right thing even by going an extra mile to find a used part to minimize cost. Theyve been up front with me in letting me know when I dont NEED to have an issue fixed right NOW, allowing me time to save money. How many times have I asked other service centers "Is this an emergency? How long can I safely wait to get this work done?" and gotten an ambiguous response of "Well... you dont want to wait too long" as if to imply something bad COULD happen at any moment or "Id get it done within 2 weeks" when I could wait much longer in order to save up money. Same scenario, VW of Rochester has asked me “well, what kind of driving do you do? If you drive mostly to and from work locally, you’ll be alright for a couple of months, but I wouldnt put it off longer than that”. Honest, knowledgeable, decent. Did I say everyone at VW of Rochester is friendly? No kidding. Even the salesmen who I have no business with greet me. I believe they practice customer loyalty every day, every customer, every time. I believe every employee strives to embody the golden rule of treating others as theyd want to be treated. I believe I WILL get the right service, reasonably priced, quickly. I know Im encouraged that, even though my financial circumstances may be somewhat dicey and confining and can limit what they can do, they will do everything possible to make it work. I know Ive found the right place for my car (and for me!) and I no longer question what might be happening with my car on the other side of those service doors. I know they will help me navigate my car’s health without taking advantage of me and probably most importantly, I know Im valued.

"New Car Experience"

06-19-2014

No hassle process when buying a VW. Best deal offered up front. Generous trades.

"The Best Internet Used-car Buying Experinece Ever"

05-19-2014

We live in Wisconsin and wanted a particular used car (a VW Beetle Bug Convertible), and we found it online through this dealership. I was nervous because I am not the type of person who generally buys used cars and definitely not the type of person who makes a major purchase sight unseen! I worked with the BEST sales person whose name is Jimmy B. He went over and beyond what most people would expect. He promptly answered calls and email messages (and there were many). He answered all questions (and there were many). He addressed all concerns (and there were many). Once we made the decision to purchase the car, Jimmy had the car completely checked over and cleaned/detailed for us - complete with flower in the vase. He even suggested that we mail our license plates to him so that he would have them on the car when we picked it up. The office staff and service staff were also great to work with. At first we were going to hire a transport company to pick up the car for us, but that got complicated, so we decided to make it an adventure! We booked flights from Green Bay to Boston, where Jimmy personally picked us up! Amazing customer service. When we got to the dealership we were amazed to see that it was a small, family run business and not like the impersonal, mega-car/dealerships we have in our area. My husband and I were so impressed with EVERYTHING that we said that we would repeat our long-distance adventure and buy our next car (used or new) from this dealership when the time is right. I marked five stars/excellent on all aspects of this review; however, Volkswagen of Rochester NH, and Jimmy B, are ten stars plus!

"Great Sales And Service Experience"

05-13-2014

I called Rochester VW, regarding a KIA Optima I saw listed on their web site. I was able to do all of the sales negotiations over the phone and through emails. The sales process was one of the easiest I have gone through, considering this is the 4th car I have purchased this year. John Carpenter our sales person was excellent. I didnt get the typical sales pitch, very straight forward. The Finance MGR , JT emailed me a finance form which I was able to complete at home. When I arrived at the dealership, I was out of there with my car In about 45 minutes. Our KiA Optima was in great shape, very clean and exactly how John described the car to me. There was a small issue with the rear brakes, R.VW took the car into service and immediately corrected the problem. I am very happy with the sales process and would defiantly recommend them for anyone in the market of a new or used car.I noticed that they have some great cars at excellent prices on the lot. I also spoke to John about a Passat, that I was also able to get a great price and reasonable trade in value for my car. Even the facility is impressive, very modern. Not your typical dealership.

"Safe Again"

10-31-2013

This is our second time in taking in our car. They went right through her and found the "squeeking" I was talking about. Now our sweetie is safe again with new brakes and swaybar. Everyone was very nice and explained everything in great detail. Thank you so much and we will see you again soon for service on the truck!

"Friendly, Stress Free Buying Experience"

10-22-2013

Overall an excellent buying experience. Thank you Chet and John. I enjoyed doing business with you.

"Big Service In A Little Building"

10-22-2013

You might be impressed with those giant fancy dealerships you see by the highways or advertised on TV. Ive had my cars serviced by a handful of them, but the best service hands-down is offered by VW of Rochester (formerly Beranger VW). This dealership has a family-run feel and they remember your name... After moving away from the area for several years, they STILL remembered my name when I returned. I actually drive miles out of my way to have my car serviced here. Cost, friendly service, expertise... its all there.

"Great Service Department"

10-22-2013

they are in the process of revamping the service area - will be great! I have had nothing but great service every time I bring my car in. Will purchase my next one there too!

"Always A Smile"

10-22-2013

Always a smile when I go in for service and Im treated with respect and honesty.

"Great Customer Service"

10-11-2013

This dealership/service center has helped me tremendously this past year after a year of trouble and hassle with another dealership. They have been extremely helpful in letting me know what repairs were needed and gave me a sense that, finally, my car would be back in good condition, affordably. Money is always tight for me, so theyve helped me prioritize my repairs and whenever possible, theyve included a complimentary service, and given me tips on how I can save money in the future, including providing me a rebate form for a discount on my next oil change from Castrol. Not all dealerships and service centers operate with integrity as has been my experience in the past. They invited me back to look underneath my car and show me the issues they found and explained what they were and how soon I should get the repairs done, including an advisory not to take a leisure road trip down to New York until Ive had 2 particular repairs (that they showed me) done first. Perhaps nothing would have happened had I taken my car on this trip, but seeing the areas needing repair and knowing why they were important before going on a long haul may likely have saved me tons of grief and hassle on the road, far from home. Props to this dealership.

"Service Department"

10-11-2013

Made my appointment for 9 am and was taken in right away. Came for inspection and oil change and was out the door to my freshly washed car in 45 minutes.this was a pleasure

"The Buying Process!"

10-17-2013

This was the first experience buying a vehicle without the constant badgering you get with alot of sales people running back and forth etc. Thanks everyone for making it soooo easy, especially Gary B.

"Great Job!"

10-11-2013

I had my car towed to VW of Rochester the other night, long after business hours. I dropped my key in their night drop box and they were in touch with me the next morning with the cause of the trouble and the pricing to get it fixed. I had actually scheduled service for the car the following day, at another dealer, but Im glad I got stranded closer to Rochester, because I ended up having them do the service as well. The car was ready when they said it would be. The people were very nice, and they washed the car for me before I picked it up. Most impressively, if youre a freak about a clean car like I am, is that they cleaned the nasty grease stains that the guy who towed the car had left all over the inside of it! I was so happy to find those gone when I picked the car up. Thank you! So, even though Rochester is slightly further from my home than the other alternative, I will be taking the car back to VW of Rochester for future repairs and service.

"Service"

10-11-2013

Steve Beranger was fantastic to deal with. im from Maine and was traveling in NH yesterday. about 5 miles past VW Rochester my car broke down. He helped with getting AAA on the phone, had a service person (Nick) come pick me up, give me a loaner car so i could get to my meeting 30 minutes away! All was done quickly, professionally and curtiously. it was a great experience. i may even travel from Maine to Rochester next time im in the market for my next VW.

"Service Is Outstanding"

10-11-2013

The entire staff at Volkswagen of Rochester treats customers as family. It is always a great pleasure to deal with the staff. Not only are they friendly and professional, they also know what they are doing and what they are talking about. Service appointments can easily be scheduled to ones needs and is always completed in a timely and fair manner. I would recommend this dealership to anyone ! Thank you as always for a job well done !

"Review Of Volkswagen Of Rochester"

10-11-2013

I always take my Beetle to this VW dealership. I bought it there , plus I had a 2001 Beetle that I bought and had all service done there and in l971 (or 72 I forget) we had a Beetle that was purchased there. The folks are always pleasant and accommodating as to day and time. If I were to buy a new VW I would buy from these folks.

"Great Dealership"

10-11-2013

I was a first time buyer and they helped me though the whole process of getting financed. Very nice sales team they have and outstanding customer service. They made sure i got the car i really wanted. Id also like to stress the fact that they really really went though the whole process to get me financed becasue i went to another dealership that got back to me about a week later, but VW of Rochester got back to right away. Also the other dealership was saying i was going to need a co-signer, but I was amazed at how VW of Rochester told me i was approved to be financed without a co-signer. This dealership is awesome!!

"Great Service"

08-07-2013

I stopped into the service department to schedule an appointment to have a special order part installed. As a shot in the dark I had stated that I had time if they could install the part at that time. Without hesitation the service advisor ensured there was room in the shop and arranged to have my car brought in immediately. In addition to getting the part installed despite not having an appointment they even provided a complimentary car wash as well. Great job guys and thank you.

"Superb Service Department"

07-18-2013

I have been a VW owner for quite some time, currently driving a 2001 Cabrio. I have brought my car to this dealership for repairs (even though I lived in Maine) because these folks understand and know their VW models inside and out. Having recently moved to NH, I was in need of a NH state inspection. Not knowing what to expect, I was nervous - hoping there wouldnt be any problems. I booked an appointment and made my way there. The Service Team kept me updated each step of the way and were exemplary in their inspection. Kind folks, great technicians and superior service. I wouldnt put my car in anyone elses hands. Thanks!

"Quality Repair Service, Friendly Service Folks"

07-18-2013

I have done business with the Service Folks at this facility for over 10 years and have never been disappointed. The new sales folks have lived up to the expectations and customer handling I had with the previous owners.

"Sales And Service"

07-18-2013

I have been a customer of this dealership since August 2005. From the buying experience with Jimmy Bramante to the professionalism of Bill and his crew in the service department, I give Volkswagen of Rochester an A+!!!

"Fantastic!"

07-18-2013

This isnt so much of a review as just a "Thank You note" for taking care of my friends who are recently new to the USA and had a unique set of problems when it came to buying a car. VW of Rochester was able to put them in a car that fit their budget, but more importantly, they stood behind the vehicle they sold my friends even though the vehicle was labeled "as is". In fact, they replaced expensive parts which failed several days after the sale. Ive never seen a dealer treat people better than my friends were treated at VW of Rochester! The sales and service people are great, Maybe most importantly, I noticed that theres a good relationship between sales and service. Ive dealt with a different dealer in the area since the early 70s, I know the owner well, and he knows me, were pretty good friends. However, the next time I buy a car, Ill go to VW of Rochester FIRST! Friendship is one thing, business is another. Again,,,,,,,Thank you, so much!!!

"Best Price, Great Used Car And A Warranty Too."

07-18-2013

I saw the car I wanted on their website. It was a great price, compared to even the larger dealers. Jimmy was great, very helpful and informative. Of course he knew the car was in excellent shape and to prove that to me he asked the owner Jordan if he would give me a 12 month bumper to bumper warranty and he did. When I had a problem with the key, Jordan offered to pay for it, $175.00, even though it wasnt covered by the warranty. Thats what I call great customer service. I would definitely buy through them again, and will be recommending them to my friends. I LOVE MY CAR!!!

"Terrific People To Buy From!"

04-25-2013

My financial situation was limited, but John Carpenter pursued every avenue for me. He got the details for my financing and kept watching for a car to fit those details. And within two weeks , I drove off the lot with THE car for my financing! I wasnt too excited!! John and Gary Bolduc even picked me up and took me home to get additional paperwork while final papers were being processed. Im thrilled with the car and the exceptional way I was treated. My whole family is going there to get their cars also. The attitude of selling is totally different here. The salespeople are there to HELP you, not force anything on you. Many thanks to John for his making my life alot better!!

"No Pressure"

07-18-2013

I went to VW of Rochester after seeing a used Jetta Sportwagen they had online. I met Gary and he took me on a test drive over every type of road from twisty, to hilly, back roads to highway. He answered every question I had clearly and concisely and then let the car sell itself. I did not feel rushed at all. I asked if I could take the car myself and he said sure and take as much time as I wanted. When I asked where I would plug my Ipod in, he not only showed me where, but brought out a digital cord so I could really hear the sound quality. I ended up buying the car above the price I wanted, but the way they were willing to let me experience the car (no pressure) made the sale.

"Great Service"

07-18-2013

I bought a used car from them,was hesitant as it was not a Volkswagon. They were awsome! Not at all pushie, but eager to please. It doesnt matter what you buy from them, they are fair and honest Everyone from the sales people to the service manager, to the service tec. was very helpful. I have bought many used cars,and this was by far the best and easiest car dealings Ive ever had!

"Great Sales Experience"

04-02-2013

Was very happy with my buying experience here. Was in the market for a used Touareg and found what I was looking for here. Jimmy was a very helpful and knowledge about the car. During the test drive he was able to show us the highlights of the car without over doing it. I would definetly buy a car here again!