"Goooooood"
Great service from Gary. Im a big guy and he found me a good car that I could fit in and helped my brother get two cars. Good dealership
"Poor Service/repair Rates And Customer Service"
I purchased my vehicle through this dealership last year following a three year lease. Last week my Check Engine and Trac Off lights went on simultaneously. After receiving a free diagnostic from AutoZone and learning I needed an oxygen sensor (and getting it priced at between $60-$90), I took my vehicle in for my first post-warranty service to get this work completed. Two hours later, I was presented with a list of repairs requiring immediate attention for a total of over $1700 (my car has only 45,000 miles, has been well maintained, and the warranty just expired last year). Examples of items and prices requiring immediate attention included a cabin air filter ($45.61), an engine air filter ($38.42), front wiper blades ($48.85) and the oxygen sensor I had already had priced ($300.11). The first three line items have comparable replacements available for purchase from multiple online sources between $6-$17 each; the cost of an oxygen sensor at AutoZone was already noted. When the exorbitant costs were pointed out I was informed that I was receiving Toyota certified parts vs the less suitable items I had priced, and that the cost of labor was included in the charges (though as one might imagine, it would be difficult for the labor involved in changing two filters and a pair of wiper blades exceeding three minutes total as all are easily accessible). After conversations with first the young man who presented my bill, then the customer service lady up front, and finally another service representative, no correction, compromise or resolution was offered. Needless to say, I will not be returning to this or any other Toyota dealership for any form of business (sales, maintenance, repairs, etc.) going forward. Interestingly, the follow up customer satisfaction survey rating the dealership experience (from the corporate office, I would assume), which I always received by email after prior visits did not arrive on this occasion. I then noticed that the email listed on my bill was not the one which had been indicated on every prior invoice (namely, the one I provided initially and never changed), but a random gmail email address I had never provided or been associated with in any way. Not saying ... just saying. One would think a dealership makes enough on a sale that they would be content with a reasonable profit on follow up maintenance visits, clearly not the case here.
"Head And Shoulders Above The Rest"
This was our second vehicle purchase from "Toyota of Dartmouth". We wouldnt even consider purchasing a vehicle anywhere else. It is definitely the dealership with class. Very pleasant, courteous and professional folks in every department. Bryan Bandarra, our salesman was an absolute pleasure to work with. He made our experience buying a car underwhelming. He is very knowledgeable about his product. He is also a pleasant, professional, no pressure salesman. He made us feel at ease and put us in a vehicle we wanted at a good price. Del Green was also great, very personable, He made the entire process quick and painless. I want to say thanks to David Lee, Del Green and of course Bryon for making this a pleasurable experience. In my opinion "Toyota of Dartmouth" has no competition, They ARE the competition.
"Lots Of Patience"
02-12-2016
Ken Weingard was my sales person. I had talked with him several times as I was unsure as to what I wanted to do. He spent a lot of time going over all my options but I was still undecided. We kept in touch .When I finally let the dust settle in my head I decided to trade my Scion Xb for a Rav4 as I travel to work and wanted to AWD and reputation of a Rav4 in bad weather. Thanks Ken for taking the time to let me sift through all the info. Del Green was my financial manager. He was very professional and courteous. His precision in everything he did gave you the feeling of confidence that he was that precise in filling out the financial forms. Good job Del.
"Horrible"
please do not buy your car here!!Please I am warning you not to buy a car here!! I got ripped off the minute I bought my car!! my moonroof did not work and they refused to replace it.
"Very Good"
Saw the listing on Edmunds internet. Called, made an appointment, checked out the car, negotiated a price that was within the amount I wanted to spend and bought the car. Lisa worked hard to get me to your price and I worked equally as hard to stay at where I needed to be. In the end we both walked away satisfied.
"They Know Who Iam"
dartmouth Toyota dosent realy want to put any effort in getting the auto your looking for if its not on the lot well to bad and there trade numbers way off tried twice on deal time to shop some where else plus oil changes went to 50.00 went some where else if they cant rip you off no deal .. thank you Toyota please go some where else an get a good deal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Excellent"
The sales person Marqita Baker is positively the best sales person i have ever dealt with in 30 years of car buying. You better not lose her! she is outstanding!
"Fantastic"
Take care of our needs immediately very courteous and up front. Good service
"Excellent Service"
Bryan assisted me with the purchase and remained attentive to my needs and situation. I went on vacation during negotiations and he remained in contact with me without pressuring me to complete deal. He was more than willing to wait until my return.
"Awesome"
The salesman was very supportive. Did not nag, explained all the cars. Was patient with me.
"Awesome"
I am completely satisfied with my experience researching my next car, test driving several models, and working Julien as our salesman. He was most helpful throughout this whole process and we appreciate his knowledge, help and assistance in matching us to the right vehicle for our lifestyle and future needs. Thank you!
"Excellent"
Just purchased our first car from this dealership. Came back the next day to pick up registration and get vehicle inspected. Accomplished in a timely manner with polite and friendly service. Waiting room clean and comfortable.
"Good Job"
I came in with a flat tire and oil change. After checking the tires, I was informed that a second tire was also damaged. If not for the thoroughness of the service department, I could have potentially had another flat. Great service!
"Excellent"
Probably the most pleasant and easy experience weve ever had buying a vehicle.
"Excellent"
Prompt service, Joe figured out the problem and had it corrected within 24 hours. Shuttle service was convenient. Everyone was very helpful.
"Good Job"
Quick in and out for 15000 mile service. Attentive, polite and courteous--as always. Thank you for a great experience.
"Great Job"
6 month check up. Service was excellent..................................
"Good Job"
The Greeting I received before even pulling into the garage area was exceptional. The tow truck was backing up traffic due to vehicle they were removing from tow at your entrance to service dept but the gentleman greeter directed traffic towards the back of building. No waiting at entrance to service garage. Thank you.
"Good Service"
I brought my 2013 Toyota Corolla in for its second oil change since I purchased the car last October. I drove my car right into the garage & someone was there to advise me to leave my keys in the car- I then went to the desk for some paperwork & then to the waiting area. I arrived @ 7:52 AM for my 8 AM appointment & my car was ready by 8:55 AM. Everything was very efficient & there were no problems.
"Great Service"
Excellent as always. Tom Menchi is extremely helpful and very personable. I am treated as a valued customer each and every time I visit Toyota of Dartmouth.
"Good Job"
As always, the service dept is exceptionally helpful and always professional and available when I bring in my car for service. This is why I now have my third Camry. Thank you.
"Great Job"
Timely service, in and out as promised! ! ! ! ! ! ! !
"Great Service"
My overall experience at Toyota of Dartmouth was very professional and courtesy. Chris is a pleasure to deal with. He made the leasing experience easy to continue, as this was my second lease. I will definitely continue to recommend dealing with Chris at Toyota of Dartmouth to my family and friends!
"Great Job"
Steve, Jamie and Wayne are all a pleasure to deal with in the service department at Dartmouth Toyota. Exceptional customer service and knowledge makes for a successful business. Good for you guys! Keep up the great work.
"Good Service"
Previous auto purchases have not been pleasant, too may games being played. The car buying experience at Dartmouth Toyota was very professional and straight forward. Ken made me feel comfortable by answering any questions I had and by being honest during the negotiations. The dealerships trustworthiness was like a breath of fresh air, keep up the good work.
"Good Service"
easy,quick,great service dept! ! ! ! ! ! ! ! ! ! ! ! ! !
"Good Job"
He was gracious, friendly and helpful. My car was seviced in very timely manner and I am very satisfied.
"Excellent"
Saleswoman was courteous and answered all my questions and offered different options until I was satisfied with my final selection.
"Excellent"
i got the oil changed nicely, it just is a drag that the sell of the car was the car wash and the car wash is always broken. I would rather get the oil changed closer if it is going to be broken. I feel we should get either a discount or a coupon for a car wash somewhere else if it is broken when we get there
"Great Service"
Had a wonderful service from chris burke helped us from the begining till the end & in future if any of my friends or family buys a car i will surely recommand toyota of dartmouth & meet chris burke for the best deal. Overall Excellent I am Very Happy!
"Great Service"
Had a wonderful service from chris burke helped us from the begining till the end & in future if any of my friends or family buys a car i will surely recommand toyota of dartmouth & meet chris burke for the best deal. Overall Excellent I am Very Happy!
"Good Service"
As usual the staff was courteous, addressed my service needs in a timely manner and advised me as to future concerns without being overly pushy. As I have come to expect at this dealership, my vehicles needs were meet and I left with a feeling of satisfaction for a job well done.
"Calling In For A Part"
I called in to ask about an accessory. I chose the prompt for "parts". Somebody picked up and said that was the wrong department so hed transfer me. He did so and all I got was somebodys voicemail. Not good. THen I used the little chat system and spoke to Hannah. She took my number and said somebody would call me back and somebody did within a few minutes. Of course he answered with "whats up?" so that was pretty unprofessional. I had to ask if it was the toyota place. Then he looked up what I needed and they have the part so it turned out ok I guess....
"Great"
bought 2 siennas and rav4 from this dealer!! recommend this dealer to anyone
"So Good It Ended Up Being A 2 Car Purchase!"
Two cars were purchased by our family (dad and daughter) in one day. This was the most stress free car puchasing experience we have ever had. Marquita Baker,the sales consultant, really knew all the infomation about each car. Jason, the business mamager, worked with us to get a rate and payment we could afford. They are both very professional young people. You are blessed to have them on your staff.
"Service Will Take Forever"
I have tried numerous times to go in for an oil change, and/or sticker and each time the wait is over 1.5 hours. I got so fed up I made an on-line appointment and when I got there they had no clue that I had made the appointment. Whats the point of an on-line appointment if they dont even check to see if any appointments are due? I love my car but my next purchase will NOT be a Toyota due to their Service Department.
"Internet Buying"
Tried to buy a land cruiser over the internet. A colossal waste of time. Dealer initially responded very quickly and were informative, though no vehicle in stock. However, they were hesitant to complete the deal at the agreed upon price. Instead they stalled. The said the car i wanted would have to be ordered and it would take 4-5 months, they then wanted a $1,000 deposit....then they just stopped replying even though i agreed to their specifics.
