"Friendly Salesman, Turnkey Experience "
I had a great experience at Somerset Jeep. I dealt with Joe, who provided friendly service and was fair while we worked to find a vehicle and deal that worked.
"Great Service "
The service manager Rick Fernandes was very professional and really customer service first. I would continue to purchase and do business because of him.
"Great Service"
Jeff Boyer and Josh Camara did a great job getting the work done on my dodge ram and chrysler 200
"Friendly, Fast Service With A Smile¿"
Came in for recall. Asked if I could also get my oil changed. Josh was very accommodating, friendly and professional. The service was done in less than an hour. Great service.
"Great Service!"
The service we received was top notch - friendly, and even found a warranty issue with the moon roof panel and proactively ordered a new one.
"October 19 2017 Service Visit"
Service department was able to see me at 7:30 with no waiting, Service manager explained in detail work to be done.
"Good And Friendly Service"
Very efficient and friendly service. Everything explained and followed up on. Everything completed in a timely manner. Very satisfied and would recommend to anyone.
"Overall, Very Good Experience"
Salesman Angel was very helpful, explaining vehicle features & details. Manager Lou drives a hard bargain, but I understand thats his job. His job is to make money for the dealership. The finance guy, Im bad remembering names, I think it was Steve, was very helpful with money details & options. Even Amy is very friendly & has a great smile. Overall experience was very good.
"I Will Not Go To Any Other Dealer Now"
My Engine light went on on my way to work. I received an email from VHR telling me I need to get my vehicle serviced as soon as possible to avoid doing severe damage. I called another local dealership. They said they could only give me an appointment for 9 days. So I took it. As I was driving I remembered I had a previous service at Somerset and was happy. So I called and spoke to Josh. I told him I had a check engine light on and wondered what their earliest appt was. He told me I could bring it n immediately if I wanted. It was 3:30pm and I was about 15 min away. He told me he could at least tell me what was wrong but couldnt guarantee he could fix it until he knew what the problem was. 15 min later I was at his desk. He went above and beyond for me. Come to find out it wasnt major and it was repaired and I was on my way under an hour. Also while I was waiting I observed both reps giving all other customers the same treatment. Im not sure why I tried to go anywhere else. That will not happen again. Please tell Josh I said Thank you ¿¿¿
"The Service Was Awesome"
it was ready when it was supposed to be it was done in a timely manner very courteous very clean short wait time
"Incredibly Accommodating"
I came to Somerset with a big dilemma the week of my wedding. The staff was very accommodating! The call back time was better than Ive experienced in the past!
"Great & Timely Service. Ease Of Scheduling Appoint"
Purchased vehicle in May 2017. Scheduled 1st service appointment for October 10. Attending counter clerk was efficient & pleasant. Was in and out in less than an hour. Same employee explained services performed in detail. Extremely pleased with experience
"Great Service"
Very pleasant, knowledgeable, helpful personnel. clean surroundings. Job performed was long, but they would always let me know the progress until completed.
"Great Service"
Quick courteous service would go back again, Fixing the problem with my truck was a tuff job but they fixed it quick and did a great job.
"Great Dealership"
Reasonable prices, no gimmicks and no hard nose negotiating tactics. My salesperson, Peter was very pleasant and made it easy to negotiate a deal. The sales manager Luke was very much a gentleman. I felt just like I was back in the good old days when a company valued its customers and took pride in their business practices.
"Great Service .. Knowledgable Sales People. Clean "
From sales people to service five star experience ! A perfect 10 in all areas! Very happy a leased my jeep here
"Great Service, Staff Was Personable And Courteous"
The service people were personable, courteous, and helpful. The work performed was timely and professional. Will definitely bring my Jeep in for future service.
"Professional & Knowledgable "
Salesman, Derek Bouchard, was very knowledgeable, personal, and professional with all aspects from showing different jeeps and models to helping with getting a good deal upon lease purchase.
"Great Service"
All service was fully explained and the turn around was very fast. There were no surprises. All work was done right the first time.
"Quick, Polite Service"
provided quick, polite service on multiple vehicles. I have purchased 2 vehicles, serviced them, and purchased accessories. all good experiences.
"Great Service"
The service was great, friendly staff , very helpful. The technician who worked with me was very courteous and professional.
"Awful Experience!"
Purchased a brand new car from this dealership. I was told the car had features it did not have. After going to the manager(s) with this information they did nothing. Basically told me I should have done my research and what the salesman said didnt matter. Additionally the car had rust under both wheel wells. I was told this we just surface rust and again they would not be doing anything to fix the issue. This is a brand new 2017 Dodge Challenger. I would highly recommend you do business elsewhere. My experience with the dealership has been extremely disappointing and I would not recommend them to anyone. Hope this review helps you make your new car buying decisions!
"Five Star!!!!!!!!!!!!!!!!"
Unbelievable Service!!!!!!!! Went to just talk about leasing something and getting out of my current car loan!! They made something that was impossible possible! In less than 24hrs I was in a beautiful jeep driving off the lot with all the work done enjoyed my day with the new jeep! Recommend to all definitely looking forward to making business with them!!!
"Poor Service"
I contacted Somerset Jeep via email about a specific vehicle they had for sale. I received an email back almost immediately asking me to confirm that the vehicle I had emailed about was definitely the vehicle I wanted information on. I thought it was silly, as I had clicked on a specific vehicle right from the website and noted in my email that that was the vehicle I wanted info on. I also mentioned that I had the identical vehicle on hold at another dealership and I just wanted to know if Somerset could beat the price. I responded to the email immediately confirming that this was in face the vehicle I was interested in, but did not receive another answer until 2 days later- and the answer was that she would be happy to discuss this further if I could come in. In the meantime, I made a phone call to the dealership and explained that I lived a distance away and had an infant and was unable to drive to multiple dealerships, explained that I had an identical vehicle on hold elsewhere, and asked a salesman to give me their bottom line price, as I was prepared to make the purchase at whichever dealership offered me the best deal. The dealer refused to give a price quote over the phone, and clearly was not interested in making a sale. He specifically said "If I were to make it that easy for you, everyone would just shop by making phone calls!" Um, as a dealer you should WANT to make the buying process as easy as possible for your clients. I was extremely disappointed in the service I received and went ahead and made my purchase elsewhere.
"No Pressure At All"
Wonderful experience at this dealership. Did not feel pressured at all and the whole transaction went smoothly and took less than 24 hours. Bob Medeiros was our salesman and cant say enough of how comfortable I felt when i went in to purchase my vehicle. Thank you
"No Call Back !"
Nicole from the dealership called me and left me a voice mail so I called her back and asked a bunch of questions about the 2012 GMC Yukon that I was interested in purchasing, told her I was from out of town and needed these questions answers prior to me driving a few hours to the dealership. Nicole told me no problem, said she was writing down my question and would get back to me within 24 hours....... Well its a good thing I didnt hold my breath since I have yet to get a return phone call to this day and I spoke with her on November 10th.
"Best Car Buying Experience Ever"
I recently got a new 2015 Dodge Dart SXT from Somerset Chrysler Jeep Dodge RAM. The whole experience from walking in looking to cars to driving my new car off the lot was the easiest and most pleasant time Ive had in a car dealership. My salesman Derek is extremely friendly, knowledgable, and helpful. I am thankful for the work done by this dealership and it will be the first stop when my family is looking for a new car in the future.
"Great Service Without An Appointment"
I went in at 8am without an appointment for an oil change on my 2013 Chrysler 200( which I purchased at Somerset). They said that it might be an hour or so but they took it in within 1/2 hour and was completed by 9:15 am including a car wash. The wash was excellent as all of the bugs and tar were removed from the front grille area. It is a white car so they stand out.
"Best Ever!"
I recently purchased a used Subaru and saw on Car Fax it had been serviced at Somerset Subaru. I decided since they were familiar with the vehicle to continue using them. I do have to add...I had visited a Subaru dealership closer to me inquiring about having an extra key made...lets just say I didnt have it done there and decided to go to Somerset Subaru. I cant tell begin to say how great they treated me and my vehicle. Wayne, Judy and Joan made me feel at home and very comfortable. The work was done quickly and they went above and beyond with my car. While I was there, Wayne explained there was a recall on the vehicle and had the shop fix it quickly so I didnt have to go back. Wonderful experience! Highly recommend.
"Mark From Lincoln"
My wife and I were very happy with the buying process. Our sales rep Josh Archer made the whole process stress free. We ordered a 2015 Outback and it came in much earlier than expected. I thought I did a good job locating financing but Carlos in Finance located a loan that we almost a quarter percent lower. We love the car! Couldnt be happier.
"How Can I Be Unhappy?!"
My 2002 Subaru Impreza is getting close to the 500,000 mile mark and since I am a so-so mechanic, Im giving all the credit to Somerset Subaru for keeping it going for so many miles!! I put on 140 miles a day, five days a week. Your mechanics are first class, Wayne and Joe bend over backwards to get any repairs done ASAP for me, knowing how much I rely on my vehicle. The "2 Judies and a Joan" as I like to call them, are super friendly and helpful. This is very important to me, as I work at a job where some I deal with are not always happy with decisions I help make for them. Thanks for everything, guys! Gotta get on the road! Bill Gucfa
"Mike Vieira Was Great To Deal With."
Mike Vieira was great to work with. Friendly and easy to talk to.
"Poor Customer Tratment"
I was ready to purchase an Outback from Somerset Subaru. After agreeing to the price, I was brought to business manager Carlos to complete the purchase. i informed Carlos that I had my own financing, but he insisted he needed to check my credit. After obtaining this info, he started to berate me for my depth of credit. He questioned whether I was a scammer and questioned whether my check was bogus. I told him I obviously wouldnt take the car until the check cleared. He started berating his managements policy (it was a Saturday). I decided to leave and bought my Subaru from Mastria Subaru. I got a slightly better price and didnt have to submit to an unnecessary credit check. I was treated professionally by Mastria Subaru and I love my new Outback.
"Good Dealership"
I have purchased many cars in my lifetime but this is the best experience I ever had. I found out the non-pushy atmosphere and great personal service to be well worth it. Ask for Mike Souza he is a very good salesman. He is not like other salesman who will [Tell you anything just to make the sale] I was completely satisfied with everything.
"Great Service And Clean Facilities!"
Ive owned my Suburu Outback for 2 1/2 years. I was very happy with my sales rep. Ive been going for my routine maintenance checks and the service is outstanding. Efficient staff, great follow up and wonderful maintenance care. Ive always been satisfied and never had a bad experience! Thank you Somerset Suburu for making my experience as a Suburu car owner so enjoyable and rewarding!
"Great Service Low Pressure"
Did not expect to buy a vehicle when I stopped in but the salesman and manager were able to meet my request. Possibly the best buying experience of the many vehicle purchases i have made. Did not feel like a typical dealership. Met the service and parts department staff. were very friendly and courtious.
"Great Service"
For every routine maintenance service provided by Somerset Subaru, Ive been thoroughly satisfied for their quality workmanship and customer courtesy.
"Excellent And Ddepednale Service"
Excellent and dependable service repaired the problem I had with the vehicle which was a warranty problem and made the necessary recall repairs. Also the pricing for the routine service was extremely reasonable
"Crosstrek Purchase"
Purchased a Crosstrek through the VIP pricing program offered in conjunction with the National Ski Patrol. It was a seamless transaction and extremely professional. Even drove off the dealers lot with the provided full tank of gas, a bonus I had not anticipated. Car has performed better than advertised both in comfort and MPG. Too many extras on this car would be considered extras on a competitors offering. Great overall value.
"Excellent Sales/service"
I purchased my Outback at Somerset Subaru four years ago. So this review is only on the Service Dept. They always take care of the problem. Service Advisers are always friendly and the repairs are done in a timely manner. No problems at all.
"Buying Process And Customer Service"
I purchased my Forrester in 2011 and had a very good experience. I do not live very closeby, so the first time I brought in here for service was this week as it is still under warranty. They fized the headlight problem and also the wipers - both still under warranty! Very nice people - would recommend others to come here for both purchasing and for service. Dave
"Awesome Vehicle!"
Our Sales Rep, Drew LeBlanc, made my car buying experience enjoyable and successful. He listened to what I was looking for and led me to the perfect car. Since my choice was not on the lot, he found it at another dealership and had it delivered in a timely manner. From the initial talk about price to the final agreement, I was treated with respect and I felt that I was offered a fair deal. Thank you Somerset Subaru! I love my new Subaru Forrester!!!
"Great Service"
It was a pleasure dealing with the service dept. They gave undivided attention and the service maintenance efficient and timely.I would recommend the service
"The Dealer That Goes Above And Beyond"
brought car in for service, noise in rear. they found a problem with not only brakes, but gaskets and seals that were leaking. Everything was repaired expertly and efficiently. This is my 8th car purchased from this dealer and I couldnt be more satisfied, from the sale to the service and trade in for the new car. I very highly recommend this dealer to anyone needing reliable transportation, backed up by outstanding service.
"Service Dept. My Go To People For Help"
On May 1, 2014 my alarm on my 2014 Jeep Grand Cherokee was sounding for no apparent reason. Even after multiple resets, the condition existed. I called Somerset Jeep and spoke to John in the service dept. John had me do a few vehicle checks to assist in determining if a fault did exist. John determined that the vehicle needed to come to the dealer, and this was about 3:15 pm. I arrived at the dealer at 3:50 pm and the vehicle was shortly brought into the service bay. By 4:55 pm the vehicle was returned to me corrected and, they even performed some vehicle software flash updates. This is the type of effort and care this dealer commands from its employees and departments, that make me the customer and end user happy and satisfied. A big THANK YOU! to John and Somerset Jeep.
"Warranty Service"
I brought my 2011 T&C in when the service light came on and it wasnt running right. The service department quickly identified the issue and gave me the good news that it was covered by my warranty. No extra sales gimmicks and it was done in a few hours. Overall nice ordeal.
"Simple Story Here"
Purchased a 2014 Grand Cherokee Limited in September of 2013, and returned in February 2014 and purchased a 2014 Cherokee Latitude. Our experience both times were nothing but professional on all aspects of the dealing. The service and parts departments are outstanding. We have no negative complaints or concerns at this time.
"Billyf"
Service was prompt and efficient. I would recommend this dealership to all my friends
"So Awkward Immediately"
I was so uncomfortable the entire time. I was harassed by 5 different salesmen and I could hear the owners little son yelling at the sales manager to get more guys to approach the same people.
"Prompt Service"
Prompt reasonabele service- arrived early and had service completed early as a result.
