"Joe Sr"

The first sales person was very unprofessional and rude, ( didnt show any interest on making a sale) the customer service lady was very helpful and asked us to please go back and give them the opportunity to do things right, we were welcome by her and a very professional sales person Alan Miller, he when out of his way to help us and got us a good deal on our trade in and the new vehicle, my wife and I are very please with both of them, we havent had any service done on the vehicle yet, well see how the service department acts.

"10/10!!"

Went to Copeland to buy a car for the first time and it couldnt have gone better! Marcenel was my salesman and he was terrific, I highly recommend him as well as Copeland! My brother and have father have bought a combined three vehicles from Copeland and Im so glad I decided to give them a try. The price reflected exactly what they posted on the listing I looked at online and the process was better than I imagined it was going to be. Copeland all the way!!

"Ask For Homar!"

Homar helped make buying a car fun! He was down to earth and listened to what I was looking for... he was not pushy and he didnt try to sell me the most expensive car on the lot. Homar was there to help ME decide on the best car for ME. He kept me updated on the whole process and I felt comfortable asking questions. I would definitely recommend Copeland, specifically Homar.

"Replacing My Old Rav4"

I am always uncomfortable going into a dealership and buying a car. My RAV4 was a 2002 with 160,000 miles and needed to be replaced. I saw some great Ravs online at Copeland Toyota in Brockton. My husband and I went over to look. Our salesman was Carlos Cabral. He was great! He listened to exactly what I wanted, no pressure and found me the perfect car at the perfect price. I was so pleased to see that what was online reflected the inventory/prices available at the dealership. The financing was great, terrific rates thru Toyota. I drove away with a gorgeous red 2015 RAV4. I highly recommend Carlos and Copeland Toyota

"Copeland Toyota Ends Months Of Car Searching."

I went into Copeland Toyota in Brockton after looking at several different dealerships. I had recently been in a total loss accident, and the staff at Copeland were the BEST. They guided me on a strategic financial investment, and I am now driving a beautiful car. I cant say enough good things about my salesman Homar Rodriguez, he took the time to listen to my situation and find the right car for me at the right price. The facility was perfect, and my salesman Homar has made sure to check in with me to verify how things have been going since I purchased. Once again, this has been the best car buying experience for me and if anyone has doubts on where to go I would recommend this dealership over and over again. Thank you Copeland!!

"Toyota"

Great place everyone was courteous and friendly. Stan Morill excellent salesman Thank you

"Excellent Knowledge Of Product"

The sales man that sold me a car had very good knowledge of the product that he was selling. Being a car with quite a bit more systems than most he had a very good grasp of what he was selling. They had time slotted for me seeing I had a long trip to get there. Presented the product well, and all in all it was a positive experience.

"A Truly Exceptional Car Buying Experience!"

From start to finish it was the best car buying experience of my life. The entire team at Copeland made it so easy...I couldnt buy a car from anyone else.

"Another Wonderful Experience!"

I just picked up my second vehicle from Copeland and I am delighted with the experience. I met with Taylor, who is a wonderful salesperson! She explained everything but was not that pushy salesperson type you may experience in other dealerships. I highly recommend Copeland Toyota and Taylor!

"Top Notch Experience"

My experience at Copeland was top notch. Starting with email communications from Sabrena and Jaqueline. They responded promptly, answered all my questions and kept me informed of the availability of the vehicle i was interested in. When we arrived after a two hour drive we were greeted by Alan who was courteous, knowledgeable, friendly and non pressuring. He was a breath of fresh air where car salesmen are concerned. The price of the vehicle was fair from the very start and the trade in offer they gave me was extremely generous. Mike in the financing department took care of the final buying experience and was professional and efficient, realizing we had a long ride home. I would absolutely do business here again and would not hesitate to drive 2 hours again to purchase my next vehicle from Copeland.

"The Best Sale Person"

11-03-2016

That is my first time that I bought a car we asked the Spanish person and I meant homar Rodriguez hes the best sale person he gave me the best deal than the other dealership can offer me I recommend Omar Rodriguez to everybody

"Very Comfortable Car Buying Experience."

I recently bought a Tacoma at Copeland Toyota and I was completely satisfied with the entire experience. My salesperson Erik was very cordial as was the rest of the staff. I received a fair deal and am very happy with my truck. The atmosphere at Copeland is very relaxed and the selection is very good. I highly recommend Copeland Toyota for your next car or truck.

"2008 Toyota Camry"

On behalf of my and myself, I want to take this opportunity to thank you for the great service we received last week on the purchase of our 2008 Camry on 18 May, 2016. I also want to say we are also pleased on the service we received on 23 May on the replacement of a tire since we picked up a steel rod about 5" long that a plug would not hold when you gave us a new tire (glad we purchased the wheel & tire warranty). Great job on everything you did. I think this why that this is the 3rd car in a row that my wife has purchased from you. The Toyota Camry is great and so is Copeland Toyota.

"Excellent Sales Department / 2016 Rav4 Limited"

I recently purchased a Toyota RAV4 Limited from Copeland Toyota. I consider myself very fortunate to have Erik Thompson as my sales person to assist me in this process. Erik was ALWAYS very accommodating. He answered any questions that I had regarding the vehicle. Erik NEVER rushed me nor did he pressure me in my decision making. Erik gave me a tour of the service department and then booked my first service appointment for me. After making the purchase Erik informed me that I can contact him in the future for any questions or assistance that I may need for my new RAV4. Erik is a sales person who is extremely knowledgeable,polite,friendly,dedicated to truly assisting the customer and very professional. I would recommend Erik Thompson and the Copeland Dealership to my family and friends when they are searching for a Toyota product. Thank you Erik for helping me in my purchase. Copeland is very lucky to have you and thank you to the staff at Copeland for being so cordial.

"Amazing Customer Service And Experience."

I been searching for a car for a month for two, and it hasnt been an easy process. Other dealerships were basically giving me the run around and playing the numbers game. I initially went to see Erik for a car that they had on sale. He was very attentive and well informed of the vehicle. After the test drive, we talked numbers. Unfortunately, I didnt agree with the number because I felt it was too high. Erik did try his best, in the end we couldnt reach an agreement. I was basically back at square one. A few days later, I received an email from Erik, this time he found a car that has not been on the market yet, and it had everything i wanted. He was able to reserve it for me to see it that night. Even though there was a storm coming in, he agreed to stay till 7 to wait for us. We saw the car, test drove it, loved it and sign that very night. Erik Thompson and Copeland has been nothing but outstanding in their customer satisfaction and by going above and beyond for me. I will definitely recommend anyone who is interested in a Toyota to go here!

"Honesty Is Key"

My family has purchased all of our Toyota vehicles brand new from Copeland so we have history with this particular location. Make sure when you come here that you ask for Matthew Pierre to be your sales consultant! Matthew is the ideal car salesman because he isnt pushy ( like most salesman trying to make a sale), he makes sure that you are comfortable and are at ease, he is a great listener and makes it a priority to find exactly what you are looking for/what you want. He also makes sure that you know all the features and important facts about the car ( some facts that most salesman wouldnt even know or bother to tell you!). My family and I were extremely pleased with his customer service and honesty. We also had the pleasure of working with Michael Burden when it came down to the finances. Michael is also a hard worker who makes it his priority to get what the customer is asking for. Hes very understanding and very accommodating. He lays out all the facts and makes sure you understand all the paperwork before your pen touches the dotted line. The only negative experience we had at this location (EVER) was with one of the Sales managers who was very misleading. He caused quite a bit of frustration and confusion by GUARANTEEING a car ( that they didnt even have in stock) at an exact price without checking in with finance department to make sure it was even possible. We spent 4 hours there ready to leave and discuss our other options since they didnt have the exact car we were looking for, but the sales manager refused to let us leave so he made a false promise just to make a sale. Seeing as how my family has been a loyal customer to this location for over 10+ years, we took his word for it and even shook on it. We signed the purchase of sale and of course no time was wasted in the money being taken. He told us the car would come in at a particular time ( no later) and it didnt...it came a week after!This sales manager mislead us with false information, but in the end everything was resolved and that is a HUGE THANKS to the EXTREMELY hard work of Michael Burden and AMAZING customer service of Matthew Pierre. They were so patient, professional, and kind every step of the way, its so unfortunate that they had to clean up the sales managers mess. Im just glad that we FINALLY got the exact car that we wanted at the price we could afford. I cant speak for everyone at this location but one thing for sure is that you can expect quality service and honesty from Matthew Pierre and Michael Burden. Come to Copeland to buy your car(s)!

"Great Experience In Purchasing New Car"

My wife and I would like to commend Copeland Toyota for assisting us with the purchase of our new vehicle. We had previously leased with Copeland and it was a seamless process. At the end of our lease, we wanted to explore other options, and Copelands Sales and Leasing Consultant Alan Miller was phenomenal in helping us out. We went in there with completely open minds and Alan was great in just guiding us through our various options and letting us make the choice that was best for us. There was no pressure...just pleasant and frank discussions about the vehicle and purchase/lease options. When we were done, I told Alan that I would recommend anyone I know to him and Copeland...so...what better forum than this. Thank You Copeland and Alan Miller.

"Service Successful"

I was very pleased this morning took my Toyota Camry in for a tire repair and not only was my service excellent but I was over joyed when my car was done before anticipated. Mike Mayott was my service guy and he is the nicest and got me in and out. Way to go Toyota Copeland service department makes this customer happy everytime. Thanks so much. Will bring my car back all the time. The BEST!!

"New Rav4"

I will be a repeat customer. Friendly, sincere, no pressure...just a great environment. So unlike other dealerships.

"Easy Trade-in"

Had a great experience with both Freddie and Homar Rodriguez at Copeland Toyota. I came in with a trade, wanting to look at 1 specific car. Homar worked very hard to gain not only my business by trying his best to fit my budget, but also gained my trust with his kind and personable attitude. Would definitely refer a friend to this dealership and Homar specificlly.

"Highly Recommend"

First, I would like to tell you I went to two car dealerships prior to going to Copeland, BIG mistake that was. I was treated unkindly at the other two places. When I arrived at Copeland it was a very pleasant experience. My salesman Erik Thompson was very pleasant and outstanding, he showed me exactly what I was looking for and have never been happier. Erik also went over and above my expectations, he helped me return my rental at Enterprise and pick me up in my new car. It was an absolute pleasure to know that there are salesman out there like Erik. I am so happy with my purchase of my Toyota Camry and I will gladly put my stamp of approval on Copeland Toyota. Highly Recommend...

"Female Car Owner"

I brought my car in for replacement of the ecm. I specifically told them that was to be done, nothing else. Well, they did their inspection anyways. They loosened my exhaust and told me I had a leak in my transmission pan. Went all the way up to Todd Copeland and no one could tell me why the mechanics were under my car when the ecm is located in the dash. Mr. Copeland told me " call me then next time you come in and I will personally handle your issue with kid gloves" Really??!! I dont need to be handled with kid gloves, just respected as a customer. I really got the feeling that I was being treated like this because Im a woman. So ladies, beware.... stay away from this place!

"2015 Toyota Rav 4"

My wife and I went to Copeland to purchase our 3rd Toyota from them. We were in the market for a new Rav4. The salesman, Greg Regan, asked us what we wanted in options and presented us 2 vehicles that were perfectly suited for us. We chose the one we wanted and the process to drive away our new car was completed the same day in just a few hours. This dealership and all their employees are extremely helpful and very competent on knowledge of their product. Without any doubt we would recommend Copeland Toyota to anybody

"Great Facility With Many Choices"

My husband and I have bought three cars from Copeland Toyota over the last decade. We always have a great experience when doing so. We just traded our Honda Accord for a pre-owned Honda CR-V and it was an easy transaction. We also have our cars serviced there and have a Highland with 165,000 thats running great. I recommend Copeland to my friends all the time.

"Buy From Copeland Toyota, Exceptional Service!"

After more than 40 yrs of buying cars (for personal use) i have finally found the very best car dealer ever, Copeland Toyota. We had been searching for the last 3 months for a 2012 - 2015, Honda Odyssey EX-L. about a month ago I started to use cars.com to widen my search and the next day we had our sights on the odyssey of my Wifes dreams at Copeland Toyota in Brockton Mass. The dealer location is about 4 hours away so we e-mailed and talked on the phone a bit ironing out as many details as possible. Copeland had the car we wanted, $3-4k below local dealers, and they gave us a very respectable trade in value for our older car. Eric Thompson was our go to guy and He was really fantastic, superb! The Copeland management philosophy is outstandingly customer satisfaction oriented and they deliver truly outstanding customer service. The owner supports his people 100%, is committed to providing the best service and products, and walks the walk by getting down on the sales floor, maintenance bays and greeting customers regularly. I think the icing on the cake that illustrates Copelands sincere desire to treat their customers like well liked family members is even though we live 4 hours from Brockton the Copeland Sales Representative Erik Thompson drove our car to our ho9me, accompanied us to the Maine Motor Vehicle Office and helped us get the new car registered. Then Erik drove our trade in back to the Dealer. Absolutely amazing experience. Erik Thompson is the MAN !!!!! Copeland Toyota is the DEALER !!!!

"Best Car Experience Ever!"

These guys are the best! Homar and Mario are great guys and know how to get their job done. My car was totaled after only 6 days and they got me the exact same car, different color, in just 1 week. They are very quick and very knowledgeable! I highly recommend them and Copeland Toyota Scion to anyone looking for a great car!!

"2015 Corolla Lease"

Homar Rodriguez was the sales associate who helped me find my new corolla. He was exceptionally helpful, answering all of my questions and making me feel comfortable. The best part, no pressure! I was in control the entire time, he just gave expertise guidance through the process. This is my second vehicle from Copeland Toyota and I have nothing but good things to say about them. If youre selecting a Toyota I recommend going to them.

"Great Experience , Excellent Sales Department"

Excellent experience dealing with Homar , no pressure salesman with a professional way of doing business . From start to finish took only 2 hours and drove away in a 2015 Tacoma the same day . Highly recommend Copeland for anyone looking for a new or used Toyota vehicle . Will definitely return when the time comes for another car or truck .

"Repair Work Done On Tundra"

A company/corporation is only as good as the service it provides to ensure the quality of the originally purchased product. This is exemplified by the service department at Copeland Toyota Scion. An electrical problem in our Tundra was not an easy or quick fix but they were very diligent in working through the resolution process. They accommodated us with a vehicle to utilize while we were waiting for the repair, kept us updated on progress, and ensured that they provided the most cost effective repair. Dan Braceros was our Service Advisor and Dave MacCormick, the Parts and Service Director was engaged as well. The Service Dept makes me, and I feel everyone that comes in, welcomed and that their vehicle is special. The facility is well maintained, protective material is placed on the seats, they are respectful in making the transaction timely, and our very people friendly. In my opinion, you could not ask for two better personnel to represent your company/corporation. I have and will continue to recommend the Service Department at Copeland to everyone! Dan and Dave are standout guys, so please make sure they are recognized for their efforts to make the dealership standout as well....

"Service Department"

I own a Lexus and was surprised that Copeland Toyota Service Dept services Lexus SUVs....overall, I was very impressed and happy with the service I received; the Service Dept is very friendly and helpful and the Waiting area is very clean and they have free "refreshments". I will definitely return and tell my Lexus friends!

"Service Department"

Awesome service department! The best! Would not take my car anywhere else!

"Great Service, Very Clean And Quick. Very Knowledg"

Copeland was very good. I dealt with the service manager Rob and he was fantastic.

"Very Good Experience"

Last summer we purchased a used RAV4. We worked with Tony Petti who was knowledgeable, honest, fair and did not pressure us at all. He followed through on everything he said he would do, and made the process a breeze. Im happy with the car we bought and would absolutely go there again.

"Copeland Review"

have been going to them for years - great place - honest and good service department

"Great Service/ Great Experience/ Happy Owner"

Purchased a per-owned 2014 Toyota 4Runner from Copeland Toyota yesterday. I must say from walking into the showroom to signing the papers I was impressed with their professionalism. My Sales Woman, Mary Lopez was extremely helpful and made my wife and I feel at ease. Ms Lopez was straight to the point but not overbearing like other salespeople I have dealt with in the past at other dealerships. I have purchased many vehicles from dealers and I have to say this experience was probably one of the best if not the best. I drove an hour to see a vehicle just based on their pictures and description of the vehicle on Cars.com. Once I arrived I was happy to see that I wasnt misled. I would definitely recommend this dealership and I would recommend seeing Ms. Lopez for a great experience. Mr. Copeland and Mr. Egan you should be proud.

"Exemplary Service. Seamless Process"

I had a great experience!! Khoi, the sales person was excellent and made the process of getting the car we wanted seem seamless. I was there with my wife and 3 sons. He listened to us and by the end of the process our needs were sufficiently met. Everyone we me met at Copeland was friendly and we were fully satisfied with the experience!!!

"Excellent Experience Buying A Used Car"

I narrowed down the used car I wanted by year, make and model. Then I looked for miles and price. Copeland Toyota had the best combination. I went there and was treated like an intelligent person. There was absolutely zero "run around". Homar was a straight talker and Mario in Finance as an equally straight talker. I would 100% return to Copeland Toyota and Scion for ANY new or used car purchases in the future. BTW- I live 90 minutes away and it was worth the drive, even in rush hour traffic. PS - I am a single mother and did all this research and purchasing by myself. At every step in the purchasing process, they treated me with great respect.

"New Car"

First time buyer at Copeland everyone was so very pleasant and professional Carly was the best to work with, she did everything to work with me to get me Best deal possible I walked out that morning with my new car so happy!!

"Amazing Experience"

As a first time buyer/leaser, I had no idea what I was doing, and was so nervous about making such a big decision. I had spent months going to numerous dealerships trying to find the right car. My credit score wasnt the greatest and every dealership I went to told me that I would need a co-signer in order to get the car I was looking for. But then I found myself at Copeland Toyota, working with Mary Lopez and Mario Rocha. Mary told me all about their leasing programs, and educated me on the differences between leasing and buying. She made me feel comfortable, she was very patient with me, and she was able to explain everything to me in a way that I understood. Mario, who took care of the financial part, was very helpful and did a great job explaining the additional services that they offer. He even took the time to help me set up my automatic payments! The wonderful people at Copeland Toyota were able to get me into a car that I love, at a price that I am comfortable with-- with no co-signer! I am so happy with my new 2015 Toyota Corolla! :)

"Great Experience"

I had a great experience at Copeland. Ive dealt with other dealers in the area and I was in and out. Ask for Erik Thompson. Great kid that went out of his way to be of service.

"Great Sales Person"

I had the pleasure of working with Erik Thompson as my sales person at Copeland Toyota. Eric was not only very friendly and professional but was extremely knowledgeable about all the functions and features of the vehicle I was interested in. He was also able to explain how the model had changed and progressed over the last several generations. He stayed focused on what I was looking for, followed up and followed through! Exemplary customer service!!

"Loving My Tacoma!"

I traveled across the state because copeland had the exact truck I wanted. Everything went easily and within a few hours I was driving home in my new tacoma. Mary Lopez took care of me. She was very friendly and personable. She even offered food/drink. I told her I drove a long way and would like to finish everything in one day. She made it happen. Upon leaving, I was told that "copeland is there for me, and to let them know if I have any issues". Thank you mary Lopez.

"New Tundra Purchase"

Overall total customer satisfaction from Allen Miller, Max Reed, Al Wasik, Mario Rocha. All made you feel right at home and made the purchase less complicated.

"Assistant Manager"

My experience with Omar was excellent. he got me out of the car that I didnt like and into a car that I love.

"This Was "easy""

This was one the best car buying experiences I had. My salesman Erik Thompson got me a "real" no haggle price right off the bat.....! wow Once we agreed on the deal he got the car immaculately detailed.....wow. This was a pleasent experience.

"Best First Time Car Buyer Experience!"

About 3 weeks ago my boyfriend and i decided it was time for us to invest in a newer used car. We knew what we were looking for and Copeland had the 4runner of our dreams! Unlike most we had a unique situation we live on the vineyards and to go to a dealer we had to be sure we were going to look at exactly what we wanted. Thanks to the great team at Copeland we were able to inquire about a car online and see it that day! Being originally from the Midwest we were skeptical at first, but after meeting Allen from Arkansas and Max from Florida we quickly felt back at home! Thank you Allen, Jackie, and Max you all made this experience from beginning to end a great one for us! We are loving our new 4runner and will definitely be back to Copeland to buy our next toyota!

"Fast And Easy Purchase"

The sales rep was extremely knowledgeable and located the truck I wanted in the color I wanted. When I purchased the truck the staff was very helpful in getting me the best possible interest rate for my financing Once I received the car the salesman went over each accessory and made sure I fully understood what each button and lever did in the car. He made sure all of my questions were answered and then followed up with me a week later to make sure everything was OK with the truck.

"How I Survived Black Friday"

My present car lease was coming to an end so I had to get a new car and turn in the old one—soon. In the past, Ive worked with three or more dealers before completing a deal. I walked into Copeland Toyota apprehensive, cynical and wishing I was somewhere else. I walked out with a new 2015 Camry Hybrid.The reason was Carleen Le. I hoped to pick up a Camry brochure and maybe take a test drive. What I got was much more car and lower monthly payments than I had expected. The reason was Carleen Le. There was no high pressure. She knew the car and was genuinely concerned about what I wanted. She is as personable as she is professional, I would highly recommend leasing a car from Copeland Toyota. The reason is Carleen Le.

"Quick And Easy Car Purchase"

When I went to Copeland Toyota to buy a Camry, I knew which car I wanted and what price I wanted to pay for it. Upon arriving at the dealership, I was introduced to Erik Thompson, whose friendliness, competence, and professionalism made the transaction quick and painless. During the walk-around and test drive, it became apparent that Erik was very knowledgeable about the car, addressing all of my questions and then some. Following the test drive, we settled on the advertised price of the Camry with no hassle or haggling, and at no point did Erik try to pressure me into buying a car I did not want. I am quite satisfied with my purchase and I will recommend Erik and Copeland Toyota to my friends and family.

"My Last New Car"

After reviewing new cars and salesmen I chose a new 2015 Camry with the great assistance of Toni Petti. I was told by my son to ask for Toni and I was not disappointed. He is a true pro in his profession. Toni made me feel very comfortable and NEVER pushed me into anything. I HATE buying a new car because of past experiences but dealing with Toni changed my outlook. He is very knowledgeable, demonstrated everything and made feel very comfortable throughout the entire buying experience. He has a great personality. I will recommend him to anyone who asks me for a a salesman to deal with when buying a new car.