"2017 Ford Explorer Jack Bresnahan"
Excellent! My experience was very pleasing. It was so easy and I felt that the dealership was happy for me and my new car :)
"Great Team"
Had to find a car since my original car was totaled. The people hear at Jannell were great. Everything from the price of the car to the Ford financing
"Pleasant Experience"
09-12-2016
Ive been looking to see, and drive a regular cab f-150 with the Eco-boost engine for maybe three years . My local ford was no help at all, Ill leave it at that. At Jannell they got me in the car, let me drive it and ask questions. No pressure at all. Left there with a copy of the window sticker and a written offer, and left to consider. What a change from other dealers and I want them to know I appreciated their time.
"Great Experience"
The sales professional, Michael J Kinney, and the dealership made every effort to get me the best incentives possible when I decided to lease my 2016 Ford Fusion Energi. They went over ALL pros and cons for purchasing versus leasing. I was treated with respect and not pressured to go one way or the other. The facts were there and the decision was mine. I highly recommend Jannell Ford of Hanover for your automobile purchasing/leasing needs.
"Great Sales Rep!!!!"
Great experience, got exactly what I wanted, the sales rep Vito Umbro was amazing and catered to my every need.
"Positive Sales Experience"
The sales people were very helpful, courteous, and interested in helping me get the car I was looking for.
"Great Service, Easy & Fast Buying Process"
03-02-2016
Great knowledgeable staff. Especially Michael Kinney who, made buying a new Escape with two small children as painless as possible.
"Quick And Smooth Process!!"
03-02-2016
Our sales person was Vito Umbro, he was a great help! No hassles and did not force a vehicle on us! He asked what we wanted and gave us what we wanted..for the price we wanted to pay.... End of story! I would recommend anyone to buy from jannell ford! Go see Vito!
"Excellent Dealership!"
03-02-2016
Just purchased a used Ford Explorer. Incredible, no stress, experience! After dealing with high pressure sales tactics at some of the other local dealerships, I stopped in at Jannell. Glad I did. The salesman, Scott Ruisi, was excellent. He was patient, knowledgeable and not pushy. Although I was undecided about what to buy, Scott kept in touch with me and I came back multiple times to drive cars. Each time I returned, the customer service I received from Scott was great. He patiently answered my questions and test drove more cars with me while making me feel like the most valued customer. During the purchase and delivery, he followed through on every little detail. I am very happy with the car and the service I received. The sales manager Eddie Clark was also great and ultimately negotiated what I thought was a really fair deal. Everyone from sales to the finance team made me feel important. If you are looking for a vehicle, I highly recommend that you give Scott a call he truly cares that you get the right car and are a satisfied customer. Jannell is a first class dealership!
"Excellent Service, Clean Environment"
Evan Haggen the commercial specialist went above and beyond and exceeded all my expectations. I would highly recommend him and Janell ford.
"Love My Ford Fusion"
Thanks Evan for helping me get a new Ford Fusion today. Cant wait to pick it up!
"2015 F-550 Dump"
Working with Evan Hagan on purchasing the 2015 F550 for my business was simple and painless! Evan was great to work with, he was polite, thorough and very helpful. My experience was great and I look forward to doing further business in the future.
"Overall - New 2015 Ford Edge"
Overall - excellent dealership to deal and work with. I owned a 2003 Ford Expedition (purchased brand new) and loved that truck. Unfortunately 13 years later it was time for a new one. The need for a family truck was no longer and my husband feel in love with the Ford Edge. We went to many local Ford Dealerships and found Jannell entire staff the most friendly and welcoming..especially Vito Umbero and Eddie Clarke. We purchased a 2015 Ford Edge and everyone in that dealership understood and walked me through the very emotional process - I cant tell you how much I appreciated that. The staff in the Finance Department was wonderful and worked to get us the best deal. The Service Department was great - a small part needed to by replaced and we were in and out in no time. It is truly a family orientated dealership. One that Im very happy to have joined.
"Two Great Cars Within 6 Months"
In September my wife bought a used Escape. After purchasing the car, we discovered one issue which Jannell immediately addressed to our satisfaction. The more I drove the Escape, the more I liked the size and performance of the car. I began watching Janells website and last week purchased my own pre-owned Escape. Our sales rep, Vito Umbro, was very easy to deal with.
"2016 Explorer!"
The process of leasing my new 2016 Ford Explorer was absolutely fantastic at Jannell Ford! The sales consultant, Joe Daddio, was absolutely one of the most genuine, intelligent, caring, and friendly people Ive ever had the pleasure of working with. He made me feel comfortable and welcome in the dealership, educated me on the product, and answered any questions that came up. He kept me informed and showed that he truly cared about my experience throughout every step from test drive to delivery! In addition to Joe I had the pleasure of working with Jason, Evan, and Joanne throughout the process of leasing my amazing new Explorer. Everyone was extremely knowledgeable, friendly, and accommodating which made the daunting task of purchasing a new vehicle absolutely stress free. No dealer around can deliver upon a family oriented and stress free sales environment quite the way Jannell Ford does! Thank you!
"Amazing Service!"
Our sales rep, Evan Hagan, made our purchasing experience painless and easy. Evan was very thorough and never made us feel pressured. He was attentive, friendly, and made sure to do whatever he could to make sure we were happy and comfortable with what we were purchasing. I highly recommend going to Jannell Ford to lease or purchase your next vehicle!
"Great Experience And Love Their Hours"
02-24-2016
Great experience and because they stay open late I was able to go after work with plenty of time to look around and take my time (they even said they would stay open for me). Worked with Michael Kinney and was awfully nice and not pushy at all. When I went to pick up the car he actually sat in car with me to go over most things before I left the lot and I was also introduced to their service center and they seem like they are going to be very helpful if I have questions or issues.
"Epic Experience Buying A 2016 Explorer!"
02-24-2016
I made the rounds test driving testing several vehicles in the full-sized SUV category. I had visited another Ford dealer and they told me they had a vehicle in stock that they didnt. I was very disappointed. I decided to give Jannell a shot since they had a similar vehicle on the lot. The experience was fantastic. John Hanson worked with me on the sale and was very friendly and knowledgeable. John and the staff at Jannell really went the extra mile with the negotiation on my trade and financing options. Even with the bitter cold and monsoon rain, John was happy to help. The experience was truly full service. I love the new Explorer and look forward to a continued relationship with Jannell.
"Pleasant And Personal Experience"
Charlie was great to work with, as was all the employees we interacted with. The entire process from walking through the door to driving away with our new F-150 was quite pleasant. Well definitely go back for a second car.
"Best Place To By A Car"
I just purchased my second car from Evan at Jannell this weekend. Yet again Evan has gone above and beyond my expectations to meet my price and needs for a car. He is always polite and well spoken and truly cares about providing me with the best deal for my buy. I also love the service provided at Jannell. Shawn take exceptional care of me and my car and when I told him I no longer felt safe in my front wheel drive car and wanted a four wheel drive car, he took the time to show me around the showroom and explain the different models and safety features. He then communicated our whole conversation to Evan so that when I went to purchase the car I wanted everyone was on the same page. Jannell truly works as a team to make sure their customers are satisfied. Its a refreshing dealership experience. Thank guys!
"New Purchase"
02-18-2016
Jannell Ford is by far one of the best dealerships that I have ever done business with. This is my second new car purchase with them. The Sales and Finance team made me feel welcomed and worked extremely hard to get me the best deal.
"Great Car Buying Experience"
Vito was great to work with. Great experience in buying would recommend to anyone.
"Jannell Never Disappoints!"
Myself and my family have been customers of Jannell for years! I just bought my third car from them, a brand new Explorer and the process could not have gone smoother. Evan was great to work with, he is incredibly knowledgable about the vehicle and really takes pride in his work. Car buying can be stressful, but that is the last word I would use to describe my experience at Jannell. They never disappoint!!!
"Painless Easy And Professional"
02-09-2016
Just a quick review and thank you to everyone at Jannell, top notch experience ask for Evan Hogan very knowledgeable, had great respect for my time and would highly recommend. Thank you all agin!
"Great Deal Great Truck"
I had a fantastic experience at Jannell Ford of Hanover. My salesman Vito was very helpful in getting my the deal I was looking for. The dealership was also awesome in getting in and out during the sales period and pickup period of my transaction. I could not be happier with everything from start to finish. I look forward to having my new truck serviced there for regular maintenance work as the service department reputation is also top notch. Keep up the great work. -Joe Lennon
"Let My Guard Down"
very disappointed sales person well lets say he had a problem telling the truth and completely left me hanging couldnt be there to deliver the car to me passed it of to another sales person who just handed me the keys never even called to see if I was happy with my new vehicle but he did call for a document he needed for his dealer incentive and i sent it rite off to him. five weeks now and i still havent got my registration really?
"Great Truck"
We purchased a Ford F150. Jessica did a great job and was not pushy in her sales pitch like some other dealers/companies we checked out. We love the truck, it has tons of room and amazing features.
"Recall Service"
I brought my car in for service because I had a recall. The guys were prompt and did a great job.
"Excellent Service "
Jason and Evan went above and beyond to make me feel comfortable and to ensure I had the most affordable car with everything I wanted. I was in and out quickly as well.
"Service"
06-19-2015
I had no problems. I brought my C Max in for a customer satisfaction software update. I waited 30 minutes for a shuttle ride to the mall; shopped for an hour and was picked back up. The shuttle driver was very social and pleasant.The only improvement I would recommend would be the service tech to explain exactly what was updated. I wrongly assumed I could find it online so I didnt ask, my fault.P.S. nice new building, need to fix the driveway. :)
"Service At Jannell Motors, Hanover, Ma"
06-19-2015
2013 Ford Escape: I hit my passenger side mirror on the side of the garage and broke the glass. I called the service center that afternoon and they ordered a new replacement and said it would be there overnight. I went to Jannell the next day, no appointment, and they got my car in and repaired the broken mirror in 35 mins. I was so happy with the service. I will be back next week for a tune up:)
"Quick Service"
06-19-2015
Shaon was very helpful and everything was done quickly, despite dealing with my warranty company over a weekend.
"Jannell Ford"
06-19-2015
Once again everything was top shelf!!!!! Its really nice to have something done on your auto and leave with a smile on your face.
"Beautiful New Sales And Service Facilities."
06-19-2015
2005 Lincoln Town Car "The Works" package. Everything went as smoothly as usual. Service writers are very knowledgeable and helpful.
"Great Sales "
06-10-2015
Jason was great. Made the car buying experience easy.
"Service"
06-10-2015
I had my truck serviced and detailed. I was very happy with the service. The staff very very pleasant ans helpful. The detail service was good except my micro cloth that I use for my screens were not placed back in the truck. Very minor item. The detailing was excellent.
"Exceptional Customer Service And Caring"
Bill R and the rest of the staff at Jannell Ford continue to make my service experience an exceptional one - every single experience at Jannell Ford in Hanover has been exceptional and Im always made to feel like a valued customer. From the moment I purchased my 2012 Fiesta to present - they provide the best customer service and I still cant thank Bill R enough for knowing exactly which car Id love (happened to have been the first one he showed to me)! Life can throw some curve balls to all of us and that is why I am extremely happy to drive a car that I absolutely LOVE every single day of the year. Service at its finest from all the employees at Jannell; thank you!
"Owner"
06-10-2015
2015 TRANSIT VERY PLEASANT EXPERIANCE. ALL QUESTIONS ANSWERED. ACTUALLY MADE PURCHASING VEHICLE ALMOST FUN.
"C-max 20,000 Check Up"
It was just a tiny bit trying to nail down a time on when the car would be available for pickup, but the service representative did have a unique problem b/c of the door part not in stock.
"Jim Dellot Review"
Evan was great to deal with and did his best to get me the most for my trade in.
"James Taylor"
THE SAME AS ALWAYS EXCELLANT!!! YOUR PEOPLE ARE ALWAYS RIGHT UP THERE
"Great Sales Team"
The Sales staff is excellent, no pressure tactics used, specify what you want for a car and they will do the best they can to get you that car, its that simple!
"Great Service"
Sean (Shawn?) was excellent in service. He set expectations and over delivered.
"Martha"
There was an issue and it was resolved. I am pleased that my concerns were listened to and acted on.
"Fusion Purchase."
06-02-2015
Bought a new fusion. Excellent service. Staff was very helpful and co-operative.
"Great Buying Experience"
06-02-2015
I purchased a Ford explorer XLT From the moment I steeped into the office it was a very pleasant experience. Knowledgeable, friendly made me feel very comfortable. Best car buying experience I have ever had. Took their time explained everything when picking up my vehicle, a consistent 10 across the board. Have already recommended Janell to 3 people at work.
"Great Service They Won My Business!"
06-02-2015
I just purchased a Ford Fusion from Jannell Ford. The experience was fantastic. Kamilia my salesperson was very responsive to my requests. The value doesnt end with the sale. Their service department is top notch. My experiences with Jannell have been very positive and I will continue that relationship by doing all my future maintenance through their service department.
"Great Teamwork ,car Buying Made Easy"
06-02-2015
My first contact at jannell ford was with Alexandeach Josephson, she was a breath of fresh air.Alex, paired me with a very experienced salesman, jack bresnahan,who was patient and knowledgeable, I was treated with great respect,despite my "iffy"credit situation ,I was immediately put at ease ,after making a decision on my vehicle I was introduced to Joanne ,finance manager extrodinaire.these 3 individuals made my experience at jannell an absolute pleasure .I am thrilled to be driving my new 2015 ford focus. I love it.thank you for making this happen. I have already reccomrades jannell and these individuals to family and friends who may be looking for a vehicle in yhe near future .it was a pleasure doing business with jannell ford of Hanover ma.
"Great Experience"
06-02-2015
Not used to buying cars, and first time leasing. A friend had, and recommended, a Ford Fusion. Said he got it at Jannell and had a good experience, so I tried them. Dana, the internet sales manager, put me in contact with Evan. Evan made this process painless, took into account what I was willing to spend a month, what I was looking for and made it happen quickly, and very honestly. Loved working with Evan, and when this lease is up, hope to do so again. I would absolutely recommend Jannell, without any reservation at all.
"Great Service"
06-02-2015
My car received routine maintenance work which was done quickly and the staff was very friendly and knowledgeable.
