"Ms. Velez"
The entire team at Prime Buick GMC was amazing efficient, knowledgeable and helpful. Dennis was especially thorough and helpful in getting me set up with my new Encore. Wonderful experience.
"Just A Customer"
I wanted to take the time to write a review about Kate in the service department she is by far a total asset to your company not only is she pleasant shes very professional and explained everything to me in detail with a big smile ill always bring my car to prime Buick handover because of cake
"Buying A Car"
Dennis was great with the entire process from start to finish. The business manager Roger also was a great help. Both made the process smooth. Would highly recommend this dealership.
"Buying A Car"
Dennis was great with the entire process from start to finish. The business manager Roger also was a great help. Both made the process smooth. Would highly recommend this dealership.
"Prime Gmc Hanover"
Hands down best dealership in MA. Thank you guys enjoying my new 2017 Yukon. Great team effort. Highly recommend to anyone looking to lease or finance.
"Prime Buick Gmc = Awesome!"
Never been to a dealership where they work so hard to please the customer. Refreshing experience.
"Gmc Terrain"
I just leased a Terrain and the salesman, Peter Cimorelli was wonderful. When we went to pick up the vehicle he was the first sales person that ever showed us/me how to use the vehicle!! I have never heard of this before unless I have just been buying from the wrong places. I would recommend Prime to anyone.
"Bought A Used Car, Peter Cimorelli Was Great !"
My wife and I just purchased a pre-owned Chevy Traverse from Prime, and Peter Cimorelli made the entire process very smooth. He was very knowledgable about the vehicle and we would highly recommend anyone shopping for their next new or used car to give Peter a call. We are very happy with our purchase. Thanks Peter and the team at Prime GMC!
"Puchased A 2014 Silverado"
Just wanted to thank the Prime GMC team for their professionalism. Special thanks to Mark Beecher for all the time explaining the options on the 2014 dash board features that my 2011 Sierra didnt have. Mark was knowledgeable and patient explaining questions I had with the options. Like to thank Blake the sales manager for working out a price that we both could be happy with. Thanks again for the pleasurable experience trading in my truck and buying a newer truck at Prime GMC dealership. George
"Efficient, Knowledgeable, And Pleasant"
I dealt with Michael Thompson and he was extremely pleasant to deal with. This is My first time purchasing a vehicle so I was going in with some nervousness but Michael put me at ease. I told him roughly what I wanted in a vehicle and he was able to pin point a vehicle that was everything I wanted and more. I am very satisfied with the services provided. I went through the entire process and in less than 24 hours I drove away with my new car!!
"Re: Gmc Terrain"
I went to this dealership initially to just look at a car to which they advertised. I found the price was not in my range but was asked some questions then shown another vehicle. I had no intention to buy or trade but after being shown this vehicle, a used SUV with low mileage and all the options I was looking for. I sat down with Mike to negotiate a reasonable price after a test drive. The dealership took my car as a trade after they test drove and appraised it. I must admit, this dealership worked with me until the price I desired was achieved. I certainly will recommend this dealership to others and return again. Thank-you!
"Great Salesperson, Michael Thompson Was Excellent."
Michael thompson is an excellent salesman. Listened to what I needed and wanted and took care of it. He was very helpful in the turning in my leased vehicle and putting me in another.
"Great Team"
I cant say enough about Prime at this point. From our first moment meeting Michael Thompson, through the entire process and now any interaction whether it is a phone call, email or visit for service, the dealership and team as a whole is the best vehicle/service organization I have ever dealt with. Top notch, benchmark service and process.
"Great Service, No Pressure , Friendly"
Mike Thomphson was out standing very helpful , I asked for a couple of this to be touche up and he followed through. I will buy my next car from Mike and Prime mortor group. I had a very good experience and will pass it along.
"Fabulous Service!"
Michael Thompson was SO helpful and knowledgeable during our entire buying process. We could not have been more impressed with his professionalism. We will definitely recommend him to anyone who needs to buy a new car. THANK YOU!
"Mike Thompson Super Salesman"
I enjoyed my purchase of leasing a terrain through Mike thompson.
"2016 Gmc Sierra Denali"
I just recently bought a brand new 2016 GMC Sierra Denali from Prime Buick GMC in Hanover, MA. and absolutely love my new truck and the experience at the dealer. I bought 2 other vehicles from this dealership before when it was Columbia Buick GMC and had such awesome experiences with them, and was not disappointed this time around. The sales and greeter were very happy and helpful and they took care of me as soon as I enter the doors. As for my truck, well this is my first Brans new vehicle that I have ever bought and absolutely love the ride and the comfort of the seats. That was one of the issues with my 2005 GMC Envoy SLT. The drivers side seat felt like it was worn or had no support, even though it was heated leather with the lumbar support. Any ways, I love driving my new truck, and if I ever need another vehicle or hear of anybody looking for a new vehicle, I will be shore to point them in the direction of Prime Buick GMC in Hanover, MA.
"My Husband Is Thrilled With His New Truck"
My husband was looking to buy a new truck. I urged him to purchase a brand new 2016. We researched dealerships all over the South Shore. He wanted to buy an American made vehicle. We live in Hanover, so we went to Prime Buick. The sales associate we worked with, Peter Cimorelli, was tremendously helpful. He was assistive without pressure. After the purchase of the truck, he made the process simple. Peter even obtained a Vietnam Veteran license plate for my husband which never had before and he programmed our phones into the truck system. I would strongly recommend this man to anyone seeking to purchase a new car or truck. He is phenomenal. And after we purchased the truck, I brought my car in to be detailed. it looked brand new after Neil and his staff completed the work in the Shop. I would recommend this dealership to anyone in the Northeast if they are in the market to buy a new car or truck. When it comes time for me to trade in my car for a new one...I will definitely return to Prime Buick. Peter Cimorelli made it happen and my husband is thrilled with his new truck.
"Informative, Pleasant And Excellent Salesman"
Very pleasant experience Our salesman Peter Cimorelli was very informative and efficient. We had to return for additional instruction on the use of the high tech system and Peter was a great help..
"Prime Buick & Peter Cimorelli - Excellent Service"
After months of visiting other Buick dealers in the Greater Boston area, we paid a visit to Prime Buick in Hanover. We were pretty certain we wanted a Buick Enclave, and Prime Buick had the best selection of any dealer in the area. We met with Peter Cimorelli, who is relatively new (about a year or so) at Prime but has sold Buicks for many years. Peter was very knowledgeable about the different trim levels (we were interested in the prime and leather models), and helped us pick out an Enclave with the features most important to us. The negotiation process, both with respect to the final price and our trade-in vehicle, was as easy and straightforward as Ive ever encountered at an auto dealership. And when we went to take delivery, Peter exceeded our expectations in terms of explaining the various on-board electronics (of which there are many on the premium trim model). We will enthusiastically recommend Peter Cimorelli and Prime Buick GMC of Hanover to all of our family and friends.
"Great Service!"
This was my first time buying a car from a dealership and I was worried that I was going to have to be defensive so I didnt get taken advantage of. Luckily, that was not the case at all. Everyone at Prime was so friendly! Dave, the salesman that helped me, really took the time to make sure I found the right car. I was so nervous, but I was never pressured into anything! And now I have an awesome car!
"Great Customer Service"
My experience at Prime was exceptional! Kyle Alexander listened to what my needs were at the time and found me a great deal. No pressure but excellent customer service.
"Very Helpful"
Purchased a Buick Encore from Dennis months ago and I was having trouble with the navigation features. I stopped by the dealership and Dennis spend time with me answering all my questions and concerns. Its so much easier having someone explain the navigation then trying to follow the owners manual. I thank him for his patience.
"Great Customer Service : )"
Let me start by saying I live in Maine and I received the most wonderful customer service when speaking via phone with Kyle Alexander this week. I went through the process of contacting your store myself because I was not getting the help at the prime mazda dealership up here.The car I was looking at in your inventory sold before I could get my hands on it : ( (In the end I found the car I wanted up here at another dealer. Sorry.) Kyle was wonderful getting back to me and trying to find me what I wanted. I wish the salesmen up here were half as nice and helpful. Thank you so much Kyle : ) -Michelle
"New Truck Purchase"
Purchased a new truck with the able assistance of salesman Bill Loud. After an Internet search I found the truck that I was looking for at Prime GMC in Hanover, MA. I took the 2 hour drive down from Maine and was treated like royalty by Bill. He was great from beginning to end, always promptly returning phone calls and ready with answers. He made the entire purchasing experience a pleasure. I would not hesitate to drive down from Maine again to deal with Bill and Prime when it comes time to buy my next new vehicle!
"Awesome Customer Care!"
Rich Misener went above and beyond his job to get us the car we wanted !! What a great experience. We loved out of state and he helped with everything! He listened very carefully to what we wanted and remembered very detail. Very professional and approachable at the same time. He conveyed to Tony exactly what we wished our payments to be around and they worked out a deal we were very happy about! I felt no pressure and this experience was a pleasure! I had been putting off car shopping for fear of the process. Rich took all the worry out!! What a great experience I highly recommend rich in prime Buick if youre looking for your next vehicle !! Thanks a bunch to you all especially Rich Misener for going way above and beyond your job to help us out! We love our new car! Reverend Shari Johnson
"Very Fair Pricing And Friendly Knowledgably Staff."
No pressure atmosphere. Working with Bill Loud was an enjoyable car buying experience.
"2014 Buick Verano"
The whole process was painless! Being a woman buying a car can be daunting, especially when asked, what does your husband think or is your husband coming in to look at it? My husband wouldn’t care if I came home in a golf cart as long as I was happy and it fit the budget. This did not happen at any point in my experience at Prime. I was lucky enough to have Kyle as a salesperson who clearly loves cars (as do I) and knew the Verano in and out. He was well versed in the car and could answer all of my questions, and I am tough. I tested him with specific questions about the engine to the trunk and he passed with flying colors. We also discussed the other cars that I had shopped elsewhere and we compared features, which was helpful in my decision process. Kyle had my new car in the showroom ready for me when I arrived to picker her up. He was also amazing at going over all the features and making sure I understood how they worked. He helped me get my phone in synch with the computer and had me ready to go in no time but I didn’t feel rushed. The dealership itself is beautiful and every single person I encountered was friendly and accommodating. Shout out to Tony Torpes, my finance guy. He was excellent with explaining everything in that area as well as answering my questions and making sure I was comfortable with the deal. I definitely recommend checking out this dealership! I look forward to a long relationship with Prime Buick
"Great Customer Service And Follow-ups"
Michelle was very diligent in contacting me and keeping me updated on a car that I was interested in. When I found a similar car for less, she was able to speak to her manager and they were able to match the price accordingly.
"Very Good Experience"
I dread purchasing a vehicle but my recent experience with Mark and Prime GMC was a pleasant surprise. Very easy to deal with all the way from their salesman to financing to service dept. Definitely a recommended dealership.
"Hassle Less Online Buying"
Did the whole thing online except to sign the purchase documents in the showroom after taking a test drive. Everything was painless, quick, and everyone was extremely professional. Could not recommend it higher.
"Same Day Used Truck Purchase"
We saw a truck online and called in. They held the truck for us, which was pretty great. All in all it went well, they were really great to our kids ( 6 and 4 ) over the whole process which is a big deal. The truck needed a repair, it is going in tomorrow. We will write another review once the truck is returned.
"New Purchase"
Have brought my truck in for service several times and staff is always excellent. Nice clean facility. Recently purchased another new truck here from Neal S. Good salesman, spent time going over everything and 2 testdrives. No hasstle, straight forward. Would highly recommend Prime!
"Great Service At Prime Hanover"
I recently purchased a Buick enclave at prime in Hanover. Our salesman Mark could not have been more helpful. When there was a problem with the DVD player he immediately fixed it. Linda in the repair shop was organized and very sweet. Thank you prime for a seamless process
"Best Buying Experience Ive Had"
Easy hassle free buying experience. The car i purchased was awesome and in great condition thanks Mike.
"Great Experience"
08-18-2014
Excellent experience, Neal was absolutely fantastic to deal with
"Prime Buick Gmc Hanover Ma."
Overall buying a car is a hard decision to make Prime made it fairly simple. The staff was pleasant. They are willing to work with you ... and as dealerships go there wasnt too much back and forth. I would recommend this dealership
"More Than Happy To Send People To Neal"
Neal was fantastic. Great to work with, friendly, understanding. Couldnt say a bad thing about the man
"Prime Did An Excellent Job"
I had been looking for a vehicle for some time and found one at Prime Buick that I liked. When I arrived I was treated like I was buying a new vehicle for thousands more than a used one at a lower price. Ravi McConnell, my sales rep, was outstanding in every way. He listened to what I wanted and made sure that everything was done to my liking. He introduced me to the people who would help get me on the road and explained what each would be doing for me. The business office was highly efficient and got me going in no time. By the end of the night I was headed home in a beautiful new (used) vehicle that ran like a dream. I had no hassles and no hustles - just top quality service. And my Jeep is wonderful. I am 67 but the car makes me feel 20 again. It is in superb condition and you would never know that someone else had owned it first!!! I would recommend Prime Buick in Hanover to anyone who wants a great car and great service. Thank you Prime and Ravi.
"Ravi Is The Man To See!"
My father had recently purchased a new Terrain from Prime GMC. He had told me about his experience with Ravi and how everything was so easy. So I went into Prime GMC shopping for myself. Where this was my first time buying a brand new car I had certain "demands" as to what I wanted. Rather then push anything on me, Ravi took the time to ask me exactly what I wanted in my new car; GMC Sierra, Crew Cab, leather, heated seats, black interior, and exterior color but red or brown...you know the basics! The next step was seeing what they had in stock that was fitting my demands or at least close to it. Ravi was extremely respectful during the entire process as we walked across the lot looking at a few trucks before we took one for a test drive. During the test drive he explained all the features on the vehicle and was unbelievably knowledgeable about every aspect. When it came down to negotiating Ravi and the Prime team were able to meet me right where I wanted to be! I got there at 4:10pm on a Friday night and was signing for my new vehicle just a few hours later! I took delivery of a 2014 GMC Sierra Crew Cab SLT on the following Monday morning. I am incredibly happy with my purchase and overall experience with Ravi and the Prime Buick/GMC team. I would absolutely recommend Ravi and Prime to all my friends and family.
"Great Service!"
Neal was a pleasure to work with during the recent lease of our new vehicle. He was very patient and accommodating to a busy family with three young kids.
"Ravi Mcdonnell Is Fantastic!!"
I came to look at a Jeep Liberty and drove it away the same day. I had looked at about 30 cars previously but never bought one until I met Ravi. He is an exceptional salesman because he truly listens to what you are looking for as a customer and addresses those concerns that you have with a given vehicle. I was very impressed with his knowledge and his desire to see me have the car I was seeking. He made sure that I understood all the terms we were discussing and gave me an ample opportunity to drive the vehicle around. He helped transfer items from my old car to the new one and filled up my tank as I left for home. He checked immediately the next day to make sure all was well with the vehicle and to get the Registration completed. it was efficient and so exceptional that I would recommend everyone to go to this dealer and talk to Ravi!. he has called several times to follow up and be certain that all is completed and running smoothly. it certainly is and I just love my new Jeep. When this dealer says its hallmark is service they make that a true statement. The car I got was so clean and well processed that it looked new rather than used. Thank you Ravi and PRIME Buick for this fun, new jeep. I am really enjoying the vehicle and will be back for service and more cars. Exceptional in every way. Gayle Simmons
"How To Buy A Car In One Day"
My wife and I wanted to go to look at a new larger car than my Regal. We decided to stop in early before to many people or sales persons were there to get an oil change and maybe ask some questions about turning in my lease. We were pleased to find Dennis Grabowski there early. We started to go over some Ideas and he was very helpful. Soon we were on a test drive in a new Acadia just my wife and I which is a nice touch. Dennis started getting us some pricing information and we decided to confirm the new car transaction that morning, believe me we never do that, buy a car in one day. We felt confident with Dennis and went ahead, Payment decisions were easy and pleasant. We were impressed when we picked up our new Acadia Dennis really did explain everything even synched my phone to the Blue Tooth. Overall we were very pleased!
"Purchased A Pre-owned Suburban"
I purchased a pre-owned suburban from Ravi who went out of his way to make sure I was able to see the vehicle with out even having to go to the dealer. He actually brought the suburban to me. Ravi made buying the vehicle very easy and pressure less. I set up a time to go to prime GMC to purchase the SUV and I told Ravi I had a very tight time frame we brought my 3 year old son with us and we were in and out in 2.5hrs with trading in our SUV also. It was the first time that I have ever bought a vehicle from someone where I wasnt pressured into the deal. The dealership was very clean and accommodating to me and my family. Thanks again to Ravi and Prime GMC.
"Excellent Experience"
Purchased a used vehicle from Ravi, he was knowledgable, and created a low pressure consultative approach in choosing our vehicle. The dealership was clean, modern and great ammenities for the entire family. Process was easy and transparent.
"Fast, Great Service"
My sales agent Mike Thompson was easy to work with and quick to respond to my needs. He delivered the car as promised and took the time to explain the vehicle in the detail and answered any questions I had for him. Also received great service from Jesse Bongarzone. Completely happy with my experience and service I received.
"Best Buick Dealership Ever!!!!"
We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and the dealership just keeps getting better. They have the best staff here both old favorite and new. Everyone is helpful from the general mgr. David to the sales mgr.Jesse to all the support staff here. You never feel pushed here you just always feel welcome, doesnt matter if your here to drive a car or everyone crazy:) really they are here to help make this a great experience. And that is something they do and do a great at. From Nick and Alex in the parts dept.you need it theyll find it, never a problem they cant fix.When you call or come in Courtney is always there with a smile or ready to help you on the phone. Our favorite is the repair dept.they have shown us over the years that they can tackle any issue and customer service is what they pride themselves in. They are the best at what they do and we have had only positive experiences for the past 10 or so years. And it keeps us coming back ! Now i will say that if there ever is any issue with anything, again they are always ready to provide you the best customer service because your important to them. They never want you to leave and not feel like satisfied. We have been places where people say, id never go to the dealership to have my car fixed because its so expensive, but we can tell you first hand that while you can choose to go where ever you want know that we have never paid anymore than the best of those nay sayers its usually less:) and we have the utmost respect and trust in Dave,Mark and Donnell along with everyone in the shop who always put their best foot forward to make you happy. They always provide get great service and in our book theres nothing better than that. If your there for service and need a ride you can always depend on Billy to get where you need to go. And then of course there is the warmest,nicest,kindest,salesperson in Dennis Grabowski, yes there is actually a car salesman that really is everything you wish your carsaleman was. And hes here at Prime Buick in Hanover. There is nothing pretentious here just a great crew. So, take a ride a see for yourself youll be happy you did. We love our new 2014 Enclave, its beautiful. Oh, almost forgot if you want something and its not here or not a buick just ask it as simple as that. Here the possibilities are endless:) Everything is possible when you ask!!! Then youll have the pleasure of meeting Bridget, who will be able to help you with all your paperwork for leasing,buying or any vehicle related transaction. Heres to many more happy years with everyone at our Prime in Hanover. Your the best!!!!!
"Great Service!"
I cant say enough about our recent experience with Prime GMC. Our saleman Dennis went over the top to find us the right car. He was very helpful and personable. We were VERY cut for time and he made this deal work within 3 hours. We would definetly come back and ask for Dennis.
"Excellent Experience"
We Purchased a used vehicle here a few weeks ago. Process was transparent and easy. Raj was extremely accommodating and patient with us through the process. Financing was easy and quick. We actually had our two girls under 10 with us and they were so occupied with food and tv we were able to get deal done with no interruption
"Great Deal, Great Car"
Working with Mike Thompson and Ravi McDonnell was a pleasure. The went out of there way to make sure they got me into my new Regal as quickly as possible, even when the universe was trying to keep me out of it. Im happy to finally be in my car and would highly recommend working with them.
