"Marcel Was Awesome"
I went in when I realized it was to trade in my 2007 Acura RL. Ive always loved Acura so going in I knew i would get the best service. Marcel helped me right away and found the perfect fit for me. Now I am driving a 2017 ILX and I am completely in love with it. Thanks for all your help Marcel!
"Excellent Customer Service!"
Excellent experience! The staff was knowledgeable, professional, friendly, and very expedient! Is there anything worse than spending an ENTIRE day in a car showroom waiting and waiting? Well at Westwood Acura I was in and out quickly! Would absolutely recommend them. See Fadia. Shes THE BEST!
"Service"
Always a great experience coming in and being serviced by Joseph great customer service keep up the great work !!!
"Excellent Service On My Acura Tl"
Prime Acura of Westwood is always able to accommodate my service needs last minute. They are quick to address and fix any problems with my car. The staff is always ensuring your satisfaction. I would highly recommend service here.
"Service"
Great service Joe saccheti helped us out and enjoyed our visit.. we will be back again! Prime is great
"Oil Change"
These guys are great really know how to treat people
"Buying Car Experience"
OMG, all jokes aside...My car shopping experience has been an adventure and it all ends at Prime Acura in Westwood! They were able to get the car that I specifically wanted to their dealership because I preferred that vehicle. They stayed up to date about the car and everything else and called me to keep me in the Loop with everything...and I like that! I like to know whats going on where Im investing my money and these guys made it happen! If youre thinking about getting car like me...Dont hesitate! They arent your average around the way dealer...Prime Acura is good peoples!
"60k Service"
If I ever experienced such an amazing experience at any dealership, it DEFINITELY was at Prime Acura in Westwood! Seriously though from day 1...Ive never been disappointed in any purchase or service! There are two PROFESSIONAL ans SPECIAL fellows that work there by the name of Noah Stern and Joseph Sacchetti...If you ever need anything done, just go see one of them or Both! (If ones not there, the other should be)...Im telling you theyve helped me from emergency situations where my car stopped working on me on the highway due to electrical steering issues to miniscule repairs like brakes, seasonal tire change, and lost car keys. Unfortunately, theres ALWAYS something happening to me which is life but Joe and Noah always comes to the rescue reassuring that everythings going to be okay and thats why theyre here to help me figure out a way to deal with it. Even though things happen with cars everyday but theres nothing better than having people who love their jobs be there sincerely to help you in the worst situations that come about. Please TAKE MY WORD from Acura customer to Acura customer...Prime Acura Westwood is the spot to go to. Hopes this helps anyone needing reassurance and great customer service!
"Acura Tsx"
Real smooth buying process and enthusiastic well educated team to help any buyer
"Service Dept. Enjoyed The Updated Look."
New dealership looks great since moving to Westwood! Service and sales team were helpful and informative!
"Great Dealership Great Salesperson Charles R"
11-07-2016
One of the best car buying experiences I must say. Charles R was very knowledgeable in cars, and the inventory on the lot. Very attentive to our needs and wants in a car. Found the perfect car and we were out within a couple hours. Would definitely come back to Prime Acura in the future to see Charles.
"Very Poor Service!"
Pulled into lot, I walked around for 30 minutes no sales person came out to help! I went inside the dealer and sat in 4 different cars still no help! Finally a sales person asked what I was looking for, I told him, He went to get the keys and then the run around! Well he couldnt find the keys and then the car was being cleaned another ten minutes go by and now the car is in NH! Give me a break! I have bought 3 New Acura`s from prime and Clair acura! I will find a new Acura dealership!
"Satisfied Customer"
I have been very happy with Prime and have been a customer for 13 years. Ive purchased 2 fully loaded MDXs from them in that time and have spoken to them recently about the possibility of a 3rd. Fadia Chamoun has been my sales associate for the last 6 years as has Leigh Beard been my internet representative. Both have performed exceptionally. Fadia is like family. This time around Megan Bourgeois (Sales Associ) helped keep things on track and gets high marks for her efforts. Jimmy Peluso (Sales/Finance Manager) is also new to the mix for me. His professional and candid approach to the sales/finance process makes the buying experience very straight forward. Havent pulled the trigger on MDX number 3 yet but I think well get there eventually.
"Excellent Dealership"
My salesperson Fernando was very professional and answered all of my questions and concerns. I would highly recommend this dealership for purchasing a new or used vehicle. A very positive experience. Prime cares and takes care of the consumer.
"The Good Husband"
Worst experience ever, sales person excellent, wait so what happened? Prime Acura Management DONT SHOW CARS THAT HAVE DEPOSIT TAKEN. and then ask if customer is interested in a new car. Managements response; "Yes its part of our normal process we show cars until we have received full payment." What a waste of time...smh!!
"Fabulous Customer Service!"
I went into this dealership with some anxiety. I knew what I wanted to but but didnt want to be bothered with the stress of your typical salesman trying to make a horrible deal and nor hear me out. The defiantly was the exact opposite of what my experience was with Riley Melo! He greeted me as soon as u came through the door with ease. He didnt force it or made me feel stressed out. Not only was he really nice, down to earth, and respectful, he listened to me and made this process absolutely stress free! He called me to follow up and was absolutely pleasant. I feel really comfortable with him. He was able to answer all my questions and validated my concerns. The entire staff were really nice and professional. I didnt feel overwhelmed at all! I have had horrible experiences at dealerships in the past and this was ultimately the best experience ever! I highly recommend this dealership to everyone. I extremely recommend Riley Melo as the greatest salesman ever!!!!
"Bad Experience"
Sales person was very nice and helpful Gave us all information on car we where looking at....we where very disappointed with the Internet saleservice person LEIGH she told us what we wanted to hear to get us in the door so she can get her commission!!! We explained to her what our situation was and what we where looking to do she said we wouldnt have a problem to come in. Well she never gave any information about what we discussed with her on the phone to the sales manager so we drove over an hour to waste 3 hrs of our time ando the salesman time to get nothing done... Very dissatisfied! !!!!
"Buyers Remorse"
Purchased a 2016 RDX w/ Tech package a few weeks ago and got a decent/average deal. Shaun was awesome and Fadia helped. Had a great experience test driving with Shaun. At the time of the purchase I told Fadia that the car I was trading-in had my deceased fathers name on it. I had a death certificate but the probate paper will take a little while to process. I was told it was fine as long as Im working on it. Two weeks later, I received an unpleasant phone call from Jimmy at Prime Acura threatening to reverse the deal if I dont submit the probate paper work to him. I explained that I filed for the paper work already and should be receiving it shortly. Two days later (today), Jimmy called again claiming that I lied about owning the trade-in car when I legally didnt. I argued that I explained my situation with Fadia and that she said everything was fine. Luckily, the paper work arrived in the mail today and hopefully I wont have to hear from Jimmy again. To sum up my review, the sales reps are pretty good but just pray that you wont have to deal with Jimmy for your finances. Could have been a pleasant experience...
"Just Bought Mdx 2016 Tech"
Excellent dealership to deal with. Nice, Honest people. I dealt with (Eric Vieira, Mr Abdool, Perry Wong). I would definitely go back and shop for another car. Just go in, they have the most relaxed demeanor in business. Its intimidating process but they make it very easy. Job well done. They educated me on every detail of my car from engineering and structural point of view and at the end of the day, We were happy to make our purchase from them.
"Coming Back!"
I had a great car buying experience with Shaun Milien. He took me for a test drive and explained all the options my car had to offer. He also allowed to contact him even after the sale for more questions or issues. Definitely great customer service, thanks again Shaun!
"Great Service And Hospitality!"
I was pleasantly surprised at how welcoming Raft was when I visited Prime Acura. We discussed my interest in purchasing a car. I didnt feel pressured in anyway. When I test drove the car; I was impressed by how knowledgeable he was about the car yet not pushy. The entire process was seem less and stress free!!!
"No Pressure Sales Environment"
I had a great experience working with Fernando in my search for an MDX. He was patient, knowledgeable, very friendly, and not pushy at all. He understood what I was looking for and kept me informed about availability of cars. They also offered a very reasonable trade-in value for my old car. Sure, the dealership is relatively small and doesnt feel as grandiose as the Lexus dealership down the road, but they know that and are moving to a new location nearby that will be bigger and nicer. If youre looking for a no-pressure sales environment where you can learn about the car you want to buy and work with a trustworthy salesperson work with Fernando at Prime Acura.
"Great Service"
I lease an Acura RDX from Prime Acura. Sales Consultant Corey Walker, his service was excellent!!! He followed up with you every step of the way from start to end. He is very professional, I will definetely recommend him at anytime, he is the best!!
"Awesome Experience"
After not being in the market for a car for a many years, and not knowing what to expect I was bracing for an average experience instead I was truly blow away and amazed by the professionalism, service excellence and total commitment to address all concerns and questions that were exhibited by everyone at Prime Acura throughout the entire buying processs. From the initial and follow-up calls by Chris and Teri, to the awesome job, patience and service that went above and beyond by Corey the Sales Rep, to the professionalism of Christian in finance the entire process exceeded my expectation. I am also confident I got a great deal after visiting a few Acura dealers and test driving a few other car makers. RLX is awesome so far, and based on my overall positive experience at Prime, I would not hesitate to make the long trip from CT to MA for my next purchase given the quality showroom, great inventory of cars and a team of dedicated professionals. (This is my first online review or any review for anything as a matter of fact but I had to take a minute this time to say way to go Prime and the entire team). Hoping I can find a place in CT that will service car just as well)
"Dissatisfied Customer"
07-29-2014
I have had nothing but problems with this dealership. Everything from the time I purchased my vehicle to every time I go in for routine service. This has been my first and last Acura and I should have stuck with Lexus. But promises were made to me by this dealership that were never carried through on. Its like the sales people dont speak to the service department! They know about customer service and are right up the street. You are treated like a real customer in their service department and anytime you need a loaner, there is no questions asked. They have a beautiful waiting area with big screen TVs and free breakfast! Just a class atmosphere! I have written letters and emails to both the GM and Service Manager and never received a response. This dealer ship and Acura, as I blame them too, are one of the worst customer friendly businesses I have ever dealt with and cant wait to trade in my 2 year old Acura and get back to Lexus.
"A Dealership Like No Other!"
07-29-2014
A dealership like no other! Outstanding showroom and customer service. Every person I came in contact with, from sales through finance, I was greeted with a genuine smile. There was no pressure to buy anything at any time, even though, I had visited the dealership multiple times and test drove a few different cars! Their dedication, courteous, polite and genuine approach, and attentiveness to my needs, is what led to my final decision to get the 2014 MDX! Corey Walker, in sales, is outstanding and the best salesperson Ive ever dealt with. I was really impressed with Corey, as well as, Peter C. the GM and the finance guys. Because of all them, this is the dealership I would refer all my friends to do business with. Im very pleased with the outcome - Thank you Prime Acura!
"Consumate Professionals Aa+"
We looked elsewhere for a car, and were immediately impressed with our sales consultant Henry Silvas professionalism, and engaging demeanor. He reflects the friendly, caring attitude and business practices found at the dealership. He went out of his way to help us come to an amicable purchase. All the staff was courteous, professional and worked toward excellent customer experience. Couldnt be happier with the car, and in particular the whole dealerships business approach. Ill be back for my next car purchase...definitely. Id give them a AA+ rating.
"Excellent Buying Experience!"
Gino, Joe and Dean were very accomodating during the sales process. Their low-pressure approach was refreshing compared to other dealers. I test drove, Mercedes-Benz, Audi, Volvo, Toyota and Subaru in addition to the MDX. They all had their pros and cons, but ultimately it was Gino, Joe and Dean that sealed the deal! Thank you very much and I will definitely recommend Prime Acura to my friends.
"Purchase Of A 2014 Ilx"
OK, so buying a new car has been difficult. Ive driven numerous Saabs over the past 20 years and I am extremely picky about the car I drive. I had driven the new Acura ILX but wanted a manual transmission. Went to Prime Acura to try out the 6 speed ILX. My sales associate was Melissa and she was fantastic. She was professional, efficient and best of all...knew all the technical features of this car. She was easy and fair to work with on pricing. Because I had such a great experience, I bought the car that night. One week after purchase... Still smiling. I made the right decision and had an outstanding car- buying experience.
"Susan Bosse"
I just purchased my new mdx through prime my salesman Tom was the best I felt he went out of his way to make us happy and get me the deal that would work for me. I will DEFINATELY be returning for my next mdx ¿
"Great Service"
I bought the car at this dealer because it has great customer service with super warm welcome, clean facility and I like the car.
"Great Buying Experience And Customer Service"
Recently purchased a 2009 Acura MDX and I was/am very pleased with the service. The service was so good that my Fiance posted on Facebook how good the service was and recommended them to all our Friends and Colleagues... Fernando Lopes has gone above and beyond to help make sure we are satisfied with our purchase
"Good One"
03-21-2014
First day test drive went very well. I was aggressively looking for a SUV, they full filled my need. but price was not settling in first sit. they were not pushing or not marketing like other car shops. Very soft spoken and told that they would not able to meet my offer. Next day they called me to followup. After my trade in proposal to an old car, they were some sort of response less which made me think they are playing with me. After I call and made then clear my thought, they treated by with good care. I ended up buying the car from there. Im overall happy about this purchase.
"Extremely Satisfied Customer!"
03-21-2014
About two years ago I came to Acura Prime to check out and test drive a 2012 Acura TSX, and Christian Kassis happened to be the gentleman I dealt with. Although I did not make a purchase that day, his high quality customer service and professionalism left a lasting impression with me, which inevitably caused me to return two years later. I was pleased to see that Christian had moved up with the company, which reassured me about my decision to come back to him. Not only did he remember me, but he actually remembered the car I was interested in when I last came. This gave me a true sense of appreciation. I am thrilled to say i signed on a 2014 Acura TL with Christian, and beyond satisfied with the deal we worked out. The world needs more sales consultants like Christian, and thanx to him, Prime Acura now has a loyal customer for life. Also, there was a gentleman named Rafi who helped me set up the inner workings of my car, and he as well was very knowledgeable and professional. Thank you Prime!
"Solid Buying Experience"
03-21-2014
The used car we bought was in excellent condition and fairly priced. The sales guy was probably the reason we bought the car. He was so nice and not pushy at all. He helped us in figuring out if this was the right car for my son. They even delivered the car to us once the transaction was complete. The sales manager was very helpful also. We would definitely buy another car from them.
"Great Sales Consultant, Emily Ong"
03-21-2014
Being new to Acura, I was pleased at having a sales consultant that took me out the first time for a test drive, took my husband, and was able to answer all questions. My sales consultant was Emily Ong. She always returned my phone calls. I leased an ILX in late January. I started the process early, in late November, because I had a lease on a different car that was coming due in January. Emily knew her product and was with me every step along the way. She even drove to Connecticut to pick up the car in the color of my choice!
"Prime Hyundai Is The Way To Go!"
Not only did I buy my first new car there, but a 2nd new car. Sondra Allen made the whole process unbelievably amazing! I was so nervous signing all the paperwork on my own (being fresh into the real world) but she made the process so easy and I was able to understand it and drove off in my brand new car. Everything was explained to me and she was able to answer all my questions! I bring my car for service and the staff is just amazing! Prime Hyundai is the way to go!
"Great Experience..."
03-21-2014
My husband and I went to buy a new RDX and our sales consultant Gino Federici was excellent. Gino was very friendly, patient, and gave us exactly what we wanted and more. We found what we were looking for and in our price range. Excellent service.
"Great Sales, Great Service"
03-21-2014
I had an excellent experience buying a car twice now from my sales associate, Fernando Lopes. Very easy to talk to, knew and understood my needs and expectations, and even went out of his way to accommodate me to ensure my happiness upon buying the car. The manager Tom Dragoo was also very pleasant and appreciative of my repeat business and treated me professionally and with respect. Not only at the time of sale, but each time I come in for service. Speaking of which, service is very professional, Joe Sacchetti answers all of my questions and everything is explained clearly and the car is returned with a detailed description printout of what was done and what future service is suggested.
"Great Car Buying Experience!"
02-14-2014
My husband and I purchased a certified 2011 MDX from Prime. Our sales consultant Sherrad was one of the best sales people that we have worked with. He was extremely thorough and responsive to our inquires and found the right car that best fit our needs. Sherrad went above and beyond to make this a good experience and we are grateful to Prime for everything that have done. We LOVE our new car.
"Purchased 2014 Rdx Great Experience"
Smooth, positive buying experience from initial Internet inquiry to picking up the vehicle a week later. Definately recommend this dealer!
"Great Place."
Thanks Will Hunt for the great deal. Acura RDX is agreat car and you made it easy to make the transaction. T
"Simple Process, Great Service Department"
I purchased my 2010 TSX from Melissa, and she was pleasant to deal with. I have no issues during the process, and satisfied with my vehicle thus far. I did have to use their service department due to several issues with the vehicle post-purchase, but was promptly taken care. Then again, its a 2010 used vehicle, so it wasnt going to be 100%. Even the guys there are easy to deal with, straight forward and no nonsense. Overall Im pleased with my experience, and would be using their service department for future services as well, and would recommend people who are looking to buy Acuras to Melissa.
"Poorly Managed Acura Dealer Ruining The Brand Name"
car.com is censoring my review - This place is pretty bad. Made we waste my time by driving from NY (4 hours). They were poorly trained and I was lied to repeatedly.... The only silver lining was I bought a similar one that was closer to me WITH tints and remote starter for a better price. There are better deals out there than them...stay away
"Beyond Happy With My Experience Here!"
I bought my first car here and I have never been happier. They made the process very easy, walked me through everything. Fernando Lopes was our sales person and he was very kind and attentive. He gave us honest opinions and was not a pushy salesman which is a bit irritating when trying to make a pretty important decision. I loved everything overall, I had a great experience.
"Great Dealership"
I recently had a great experience at Prime Acura. Fernando was extremely patient, friendly, and professional. I got exactly what I was looking for & within my price range. I am very pleased with my new car.
"Professional, Pleasant And Helpful!"
I went with my good friend to help purchase her first car as she was nervous about working with a dealership on her own. From the first moment walking into the dealership, we were both made very comfortable. We worked with Tom McNiff, who was not only very knowledgeable but very upfront with all his information. He had a personality and genuinely got to know us and what we were looking for. We had a chance to meet Pete Cronin the manager who was professional and personable. My friend left there with the car of her dreams and a new understanding that she has a life time relationship with a great dealership. I was equally impressed and as soon as I am in the market for a new car, I know exactly where I am going! People are so quick to complain about things so it is very important that I note how incredible Pete and the entire Prime Acura staff is. Thank you for a wonderful experience!
"Good Experience"
Just purchased a 2013 ILX .....love the car. The purchase was a great experience for me. There was no pressure, great follow up and a good price. My salesperson, Christian was wonderful. Good experience all around. Would refer and buy from this deal;er again.
"Horrible Service Repeatedly Lied To"
03-13-2013
The salestaff just couldnt tell the truth and strung me along for a week in the end no sale
"Excellent Dealershio"
I just purchased a MDX and was very satisfied with the customer service. I dealt with Melissa who was very professional, fare and easy going through out the process.The purchasing process was very quick and easy to do at Prime.
