"Another Great Experience At Bernardi Hpnda"

My wife and I have been leasing and purchasing automobiles from Bernardi Honda for over ten years and have enjoyed the leasing/purchasing experiences. This past August I purchased a 2017 CRV EX. Scott Wells and Denis Swift gave me a very fair deal. Today, my wife and I purchased another 2017 CRV EX (her car) with the help of Scott Wells and Michael P. Again, another great experience. I also bring all of the cars to the Bernardi Honda service dept for repairs and regular service. They do great work. I drive over 20k miles a year and depend on my CRV to get me to where I need to be. The car has never let me down.

"Great Service"

Maria contacted and set up the interview and buying process over the phone, great personalized experience overall

"Great Dealer, Great Service!"

We have bought many cars from Bernardi Honda, both new and used and it has always been a wonderful experience. I cant speak highly enough of Dennis Swift who has sold us many of our cars. He is the best and takes such good care of you as you go through the car buying process. Everyone at this dealer is great so this should be your first and only stop when car shopping!

"Purchased A Used Honda Fit"

I purchased a used Fit from Denis Swift at Bernardi few weeks ago. Denis was accommodating to my schedule and forthright with purchase cost. The shop included a comprehensive report of service records, inspection results and work performed before listing the Fit in inventory. This is a reputable dealership and Id recommend it to any friend purchasing/servicing a Honda.

"Pleasant And Stressfree Buying Experience"

This is the second civic I bought from Denis Swift. It is such a pleasure to do business with him. Always has a smile and relaxed no pressure or bullying to buy . He removes all the stress and anxiety in buying a car .And you know he sold you a good car at a good price.He is my choice for salesman of the year. Also would like to compliment Abe in financing for a fast stress free experience.He explained the financing in easy to understand language and explained all the options that I could purchase and when I said no he accepted that and didnt try to pressure into buying something I didnt want. I will definately continue to buy my cars from Bernardi Honda.

"Certified Pre-owned W/ David Bruno And Scott Wells"

I had a great experience purchasing my 2014 SUV with David Bruno and Scott Wells. They were fantastic gentlemen, personable and extremely relatable. Scott was instrumental in helping to wrap up the paperwork aspect and David was very helpful going over the features and easing my worry driving a large vehicle. Scott explained the financing process with a bit more detail and was helpful in helping me understand how to update information and the process of the finance application. David Bruno was very knowledgeable about the vehicle and provided detailed information about my options between the three available cars. If you visit this dealership, Scott is the best person to contact. His wealth of knowledge and experience, and professionalism is above and beyond. I did have to wait a very long time for the registration because the paperwork was messed up, and other issues with the RMV-1 form as well as some of the finance documents, but those mistakes shouldnt be held against Scott or David - they did their part. And my insurance agent stated that many times some dealerships are in a hurry to get things done. I did end up switching to a brand new car 5-months later, but I want to give credit to Scott Wells and David Bruno.

"Review For Salesperson Tonya Dryden"

Tonya was not only very professional, but also extremely helpful and friendly, in helping me find just the the used Honda CRV to purchase! On pic up day, she helped me take the rubber mat protecters out of my old Honda, and put them into the new one...cleaned them too!!! I would highly commend her for great service. Mary DeNatale {vehicle purchased 9/16}.

"Great Customer Service"

Last week our Honda Pilot broke down-My son had it towed to your Natick physicality where in he had the pleasure of working with one of the service representative Lori --In very little time she determined that the problem was not a quick fix-got my son a rental car and sent him on his way Later that day when it had been determined what was wrong -she informed us I was extremely impressed with her professionalism and her expertise I now under stand why my daughter and my son-in-law have purchased several new cars from your dealership -- We will be joining them in 2017 by purchasing a new Honda from your dealership.

"Product And Service Top Rate!"

Sales person, Denis Swift, a superb representative of the firm. He is everything you want in sales--friendly, helpful, knowledgeable,reliable and follows through with the customer, even after making the sale. The rest of the staff equally capable and a pleasure to deal with. The whole operation is efficient and consumer friendly.

"Bernardi Honda And Jayson Navarro - The Best!!"

I just had the best car buying experience... EVER! Ive had Hondas since 1976 and I bought my latest one from Bernardis Honda in Natick, MA. Jayson Navarro was the sales person and he is just the best person I have ever dealt with. He is professional, personable and knowledgeable, but above all he is helpful! Incredibly HELPFUL! He handled everything! I didnt even have to go to the D.M.V.! If you are going to buy a car go find Jayson. You will enjoy the experience.

"My Experience With Bernardi Honda"

I have purchased about 6 cars from Bernadi over a 25 year period. I have been particularly pleased in dealing with Denis Swift. He is excellent, and knows the products, with no high pressure tactics. My only complaint was waiting over an hour from the time I bought a new Accord Hybrid this month until I could sit down with the financial people, even though I was paying by cash.

"Great Experience"

Purchased a certified Accord here about 6 weeks ago. Process was easy and all members of the Bernardi team were a pleasure to deal with, particularly Dennis in sales. He is knowledgable, professional and really made me feel like the only customer there that day. Car had minor issue shortly after I purchased and Bernardi made it right, service team was great as well. Would defeinitely consider buying my next vehicle here!

"Nick Ferris Is Get To Work With!!"

Nick ferris was great to work with!! No pressure which I loved!! The dealership people were friendly and the buying process was fast and painless!!

"Quickest Car Buying Experience Ever!"

Fred Stoudemire made buying a new car quickest easiest experience Ive ever had! No longer will I dread buying a new car again thanks to FRED !!! Love my new Civic!!!

"Best Car-buying Experience Ever!"

I had a fantastic experience with my salesperson, Freddy Stoudemire, as with everyone else involved in the purchase of my new vehicle. From the warm greeting in Reception, to the prompt and professional attention from Freddy, the persistent research and expedient loan closing by the Finance team, and the personable oversight by Sales Management, I could not have been more pleasantly surprised. They negate everything bad youve ever heard about a car dealership, and they did it for the sale of a Jeep! Hats off to Bernardi Honda in Natick ~ FIVE STARS all the way.

"Unexpected Service Need Excellently Fulfilled"

While in my former home state of MA (now live in CT and am a Manchester Honda customer) on 9/13, I experienced a flat tire (my Hybrid CRZ does not provide a spare for lack of a tire well in car). I was towed to Bernard Honda in Natick for service and arrived there at 4:30. Kevin Spezzano, Service Manager advised that it was unlikely to be resolved that day due to the time and other customers already obtaining service. I told him I fully understood; mentioned that I lived 2 hours away, and my husband would have to drive up to Natick to pick me up. Thats when Kevin donned his superhero costume and got Phil DeRoche, Service Consultant, to join his effort of greatly assisting me. The result was far beyond my wildest expectations! While not putting me in front of other customers, this team somehow managed to install a brand new tire and get me on the road in less than one hour from my arrival date. Kudos to both of them for aptly demonstrating the true meaning of excellent customer service. I am so grateful to both of them. THANK YOU!!

"My Experience With Honda"

This was one of the best experiences I have ever had. I was made to feel welcome, no pressure and overall enjoyable. I would recommend Bernardi Honda in Natick, Ma. to anyone who wants to purchase a car, They treat you with extreme respect and all are dedicated to their work.

"Ask For Jayson! Great Experience."

This is the second Honda that Ive leased from Bernardi. I can not say enough good things about this place. Instead of the dreaded car buying process/feeling like my time was wasted, I really enjoyed working with Jayson. My experience was fast and easy peasy. Best of all, Jayson works hard for his customers and cares about your needs. I would HIGHLY recommend Jayson to anyone looking for a Honda.

"Great Car Purchasing Experience"

Thanks to the Bernardi team and especially David Bruno for making the car purchasing experience very low key and enjoyable for us. David was easy to work with, straight-forward and credible. This was a refreshing change from some past car purchases. Thank you all.

"Easy & Effortless"

I purchased a new CRV last month, and wanted to thank both Fred and Abe at Bernardi Honda for an excellent and effortless buying experience. Not only did this dealership have the vehicle I wanted in stock, but Fred was also able to provide me with a great, competitive price. The financing process led by Abe was equally easy, and I drove home in my brand new CRV the very same day. Since my purchase, Fred has called to follow-up with me to ensure everything is working fine and to see if I had any questions or concerns. I love my new car and I’m very pleased with the helpful, attentive, and professional service I’ve received. Would highly recommend Bernardi Honda!

"Beware!"

Ok ordered a part I needed to arrive in a weeks time( business days). I paid to have the order expedited. What you see on their webpage is not real time. It is not linked to their inventory. Took them 3 full business days to get the part to them to ship out. I lost 35 in shipping on this transaction. My advice if you are in a hurry or have time constraints order somewhere else.

"Bernardi Dishonored Their Own Quote!"

Looking to buy a 2015 CR-V, I contacted the internet sales at Bernardi Honda of Natick, and receiving a very competitive quote from Diego, my wife and I went down for the test drive. Also, since we had purchased our accord from Bernardi in 2012, we intended to give them priority over other dealers. Jayson received us at the show room and helped us with test drive. He was very laid-back and polite and did not pressure us at all and was quite patient and informative. We liked a silver EX-L trim and went back to cut a deal on the price and finalize the quote. Everything changed from this point on. We were played the waiting game for more than an HOUR only to be told at the end that the best offer their sales manager, SCOTT, was able to give us was $900 HIGHER than the quote their internet sales manager had given me just a day before!!! Scott insisted that it was a simple mistake by Diego! A simple honest mistake to waste our time you read! This came out as a shock and also a deeo disappointment at how demeaning and disrespectful was the treatment we received at Bernardi as returning customers. For that matter, Bernardi lost my business, me as a customer, and beyond all, they failed the lowest levels of ethics in the conduct of business.

"Questions"

I recent spoke with a gentleman named Ian and he was nothing short of helpful. He was so knowledgeable about the cars, knew exactly how to answer my questions, even made some suggestions I had never considered before. I was unable to purchase a car that day but when I am able to I am certainly coming back to this location. Thank you Ian!

"Honda Accord"

Recently purchased a certified Honda Accord from Bernardi of Natick The entire process went very smoothly. Our first contact was with Nick in the internet sales dept. Nick was aware of what my husband was looking for and as soon as it arrived on the lot we were notified. We then met with Jayson Navaro who was our salesman. Jayson was extremely helpful, From the beginning he was very professional and kept us informed through the entire purchasing procedure. I would not hesitate to return to Bernardi for any future car purchase

"Wonderful Experience!"

I have been shopping around for a new car to lease for quite some time. After speaking with a representative from Bernardi Honda in Natick I was very satisfied with the service that I received. I spoke to Jon Evans over the phone and he was extremely helpful. He actually cared about my questions and concerns and made my overall experience much better than expected. I would absolutely recommend to my friends and family this dealership and more importantly Jon Evans as a sales representative because he sure knew what he was talking about.

"Honda Accord"

I went to the dealership to buy a use Honda the sales rep made a lot of false promises regarding my trade in. In the beginning the sales rep was friendly during the sales process once I told him I wanted to leave without purchasing the vehicle he tone of voice suddenly changed.

"Not The Bernardi Honda Of The Old Days"

The Bernardi Honda of today is not like it used to be. I have leased/purchased several vehicles from them over the last 10 years. Then last year leased a 2013 vehicle. From deposit to delivery took weeks - and this was for a car right off the lot. Their finance people were very difficult to reach, never returned calls and were impossible to work with. Managers I escalated to made a lot of empty promises - including returning calls (again, never done). And then post sales stated the endless phone calls from their service department. This was a terrible experience. I do not know why they made changes to chase off loyal customers but that will be my very last contact with Bernardi. Ever.

"Great Experience!"

My wife and I found a few used vehicles online that we wanted to check out. We came down to Bernardi and were greeted by Sami H. He showed us exactly what we wanted, answered all our questions and had a great test drive. We found exactly what we were looking for at the price we wanted with open and honest communication and had a great experience!

"Great Service Experience"

It was my first time dealing with the Service department at Bernardi Honda and I was assigned Bobby Gazza as my advisor. It was truly a great experience, and how all service experiences should be. He genuinely cared about the issue with my car and how I would get around while it was in the shop. He also got Honda Care to cover multiple days of a rental car and actively worked to get me the lowest cost repair possible. While I was working with him he gave me solid advice on how to go about dealing with the repair process in a way that would benefit me and not just the dealership. I consulted my family when I had doubts and they echoed his advice. I really cant speak highly enough of Bobby and I would definitely request him if I have problems in the future.

"Outstanding Service"

We are a 2 Honda family and have been having Bernardi service our cars for over 10 years. Weve been using Bobby Gazza as our service consultant for much of that time and have been delighted with the results every time. Even if we need an expensive repair Bobby leaves us feeling that they have minimized the cost while making sure our Hondas are in excellent shape. The maintenance or repair has always been done correctly and weve NEVER had return for a faulty repair. Outstanding service!

"Honda:yes Bernardi: Maybe Not Again"

My wife and I have leased a number of Hondas from Bernardi and always bring them there for service. Recently, we decided to purchase a 2014 CRV. It was not a good experience at all as far as negotiating a price. First of all, the delivery charge is included in the MSRP. Just go to the Honda site and you will see this. Yet, at Bernardi, my salesperson began by giving me an invoice for full MSRP and a delivery charge for around $700 plus in addition to the MSRP. I questioned this immediately. He never said a word...never... He just got up and came back and gave me another invoice without the delivery charge listed separately. I asked why he expected me to pay full msrp and was told that it was still 2013 and I was getting a 2014 so that they could not come down anything off of msrp. Having always leased, I took him at his word. I then wanted to put down $5000 for a downpayment. He told me I was only allowed to put down $2000 (maybe $2500) but that was it. I asked why and he said it was company policy. Again, never having purchased from Bernardi before (we had only leased about four cars) I again took him at his word. I then told him that Honda Finance had a great deal on financing rates but he said that I did not qualify (my credit score is 790) and instead their finance department had me sign up with a big bank for about 4% interest. Like a fool, I agreed because I had been there for a couple of hours and was pressed for time. The final negative was the delivery of the CRV itself. It was not ready when promised and when I was finally told to come in that it was all set, I still had to wait around because there was a delay with the registration. I love Honda products. I had always had a great relationship with Bernardi in leasing all of of our other cars. But after going through the purchase process for this one, I honestly dont think I can recommend the dealership or go back in a few months when my wifes lease will be up and we will be getting another automobile.

"Good Experience. Service In Progress"

The purchasing process from start to finish was very gratifying. The salesperson was professional and courteous. The vehicle was competitively priced. The internet sales group contacted me within minutes of submitting my inquiry via cars.com. I was able to drive and purchase the vehicle that same day and pick it up the following day. I discovered an issue with the vehicle a few days later and their service department handled my complaint quickly and got me an appointment within a day. I am awaiting the results of the repair to provide a review of the quality of the repairs.

"I Love My New Car..."

I LOVE my 2014 CRV....Ive only hd her for 1 week but I had a brand new 2009 CRV and the new one just picked up where the 2009 left off....I totaly had a wonderful time bying my second CRV...was not so impressed with the 1st time back in 2009....though I loved the cr...but this time Jayson was incredibly helpfull in EVERY way I asked of him...I almost feel like hes a relative...very very nice and very very proffessional....and in 4 years when I go back to buy a new CRV I hope Jayson is still there....And I have been chatting with people at work and passing out Jaysons name....totally satisfied with all if it...thanks a bunch Joanne Sullivan

"Horrible Horrible** Experience"

This is the worst dealer I have seen. Unprofessional, amateur and no sense of customer service. I went to buy my first car here and I was horrified with the whole experience. This dealer made me think that buying a Honda car is a mistake as Honda allows such bad dealer to sell their nice cars. But I was kind of stuck, literally forced so I bought the car but decide never to go back to this place. The use all kind of tactics and full of dishonest and lies through out the deal. After paying the deposit money I drove four times which is one hour for me to have useless discussion. I totally lost the excitement for the new car. Funniest part after all this experience a senior manager asked me to take care of their customer rating which they expect to get 5 and in lieu of that they can throw some free service and coupons.

"I Want To Return My Car"

Purchased a used accord less than 72 hours ago and wish I could return it. Very un happy with the car and extremely unhappy with their management. I already had to pay a deductible for services that should have been completed in their pre inspection. I picked the car up on Tuesday and on the way home, noticed no washer fluid, brought it to a garage on Wednesday for an inspection and multiple red flags (Transmission fluid dark black, radiator seepage, radiator cap found in the air filter box, the air and cabin filter needed to be replaced, the tires needed to balanced (now bears to the left) and there is an upshift when changing gears (auto trans). After talking with management they would only do some of the repairs if I paid a deductible. I only drove the car from the dealership to my house. Tonight was the first time driving the car at night and there is an oil type film on the windshield, that wont was off, that when any light hits it you can barely see. I wish I could return this car!

"Not So Good - Not So Bad"

I contacted the dealer over the internet and received a very good price. I went to the dealership to purchase the vehicle - I knew exactly what i wanted and knew exactly what i wanted to pay (the price agreed over internet). When they realized that I was a serious buyer, they tried to increase the price but i had the email with the price - so it was easy. No negotiations - i bought the car in 25 mins flat. The next day when i went to pick up the car - the car was all ready and waiting to be picked up - no issues there. The only thing was - I asked someone to show me the controls before I drive off and the person who came to show the controls was not interested in showing me any thing in detail - he said "tell me what you dont understand and I will show you". If I knew what I didnt know - I could have learnt it myself. Anyway - in summary - it was an OK experience - the price was great, buying & financing process was smooth, service was fast. They try to up sell and cross sell you. So, I would recommend going there once you have COMPLETED the research and you know EXACTLY what you are buying and for HOW MUCH. I hope this helps.

"Most Pleasurable Experience"

Shopping at the Honda Bernadi was the absolute best choice I made. First, I was searching for dealerships with quality Certified Pre-owned vehicles in my area. Multiple friends told me to go to Bernadi, so I listened and visited the website. I went to the dealership knowing what car I wanted and I thought the price would be higher , but they honored the price they gave online (this never happens). Luckily, I ended up in the right place. Granted , my first impression there was not the best, but quickly, Rafael Miranda, made everything much better. He introduced us to the ideal sales man, Danny Rodrigues, who talked to my mother and I and answered many questions for hours. During our time being spent there, everyone kept checking on my mother and I making sure we were okay, not thirsty and comfortable. We spoke to Gustavo, Rafael, Danny, Manny (unsure of his name) and many other lovely people. Overall, things were great. I reccomend this dealership as well as the staff named above because my mother and I left the place with no more questions and absolutely no doubt that we made a wonderful decision buying a perfect car for me !

"Horrible Experience"

08-09-2013

I spoke with a very nice young woman initially to discuss the purchase of the vehicle. I was a great distance away from the dealership and needed to begin the process over the phone prior to driving two+ hours to the lot. I was immediately asked for the price I was willing to pay over the phone??? Following this discussion I received no return phone call. In my attempt to contact for a follow-up the next day, I received a very rude response to my offer, and an unwillingness to collaborate on a reasonable price for the vehicle. Subsequently, I purchased a vehicle form another dealership. I received a follow up call from Bernardi the next day to inquire about my status. After communicating that I purchased the same vehicle somewhere else, within hours, the target vehicle price was dropped $3,000+ dollars on cars.com. In my observation of these business practices, I would not recommend this dealership to anyone.

"Shockingly Poor Customer Service"

08-09-2013

I will start by saying that we bought a great car at a good price. The process, however, was dreadful. it is shocking that such a large Honda dealer runs such a poor operation. Slow service, no one knows who is doing what, it is hard to find someone to help you -- mostly they just "process" you. We were treated as if we were invisible. The business discussion part of the purchase takes place in the large showroom, with no privacy and no desk. We waited 4 hours to meet with the "finance guy" and then he never talked or listened, just processed papers. Even when the deal was done, no one shook our hands! They made me feel like they were doing me a favor by finding the car we would want. There are plenty of Honda dealers out there, so I would suggest you go buy your car from someone else!

"My Big Mistake"

07-23-2013

they literally forced me to buy a car from there after they refused to retun what they said was refundable deposit. Dont believe them, once the take your deposit you are not getting it back. when they dilivered the car I had to wait at least 5 hours in the showroom for them to prepare it. looking for another honda for my wife now, but will not be from bernardI for sure. Dont make the same mistake I did.

"Worst Car Experience Ever"

I came here to look at a Honda accord 2010 with 12k miles on it. I liked it and it was a good deal, but through the managers selling techniques I was lied to many times. In the end I purchased the car and was promised that the few scratches on it would be repaired. They werent. when I went to pick up the car, I notified them one hour before arrival that I would be there to pick it up. It has now been 4 hours and I am still sitting at the dealership on their free WiFi writing this review.

"Where Is Customer Service?"

03-25-2013

Dishonest to the core. After a used car was purchased, then failed inspection twice, they cancelled the deal, kept the deposit and then sold the car to someone else. Four weeks later - still waiting for deposit and title.

"Terrible Experience "

01-14-2013

Very time consuming More than double the average Bait and switch tactics used as well as other dirty tricks

"Thank You"

I have researched for a new car for over a month and finally decide to buy a Honda Accord Coupe. I went to almost all the dealership in MA and finally bought the car from Richard Wu. He gave me a decent quoted price. Sales in there are very honest with the prices (Westborough Herb Champers Honda has full with deceitful and rude salesman in there.) Richard Wu is one of the kindest salesman I ever met. He took care the car for me after I pay the check. Checking every single corner and search for flaws. He replaced a scratched rim before I even noticed.

"Great Buying Experience"

I purchased a car last week from the dealership and in a matter of 24 hours I drove the car home. They processed the paperwork and registered and inspected my car the next morning. They detailed my car to perfection it looked amazing when I picked it up. Chris Geer was the sales rep and it was a pleasure working with him I would highly recommend the dealership. They were responsive and gave me a deal. Id definitely go back.

"Purchased A 2011 Ford Focus From Marjorie Nicolas."

I just recently bought a Used 2011 Ford Focus from Bernardi Honda in Natick, Ma. Overall the experience was excellent! Marjorie Nicolas was the Sales Rep assigned to me, and Im glad she was! She helped me get an unbelivable deal on my new car! There was no pressure and she really pushed for me to get the pricing I needed. I would recommend Bernardi Honda and Marjorie to anyone looking to purchase a New or Used vehicle!

"Great Experience!"

I went to Bernardi Honda in search of a new car and a better deal that would lower my monthly payments. I was driving a Nissan Rogue at the time, but I was looking to purchase a CRV. Eric Yngve was happy to help me find exactly what I was looking for and he made the car buying process simple. He helped me find the car I was looking for and helped lower my monthly payments to an amount that I was extremely happy with. I will definitely go to Eric again in the future when I need a new car and advise others to do the same!

"Honda Certified Used Car"

This review is specifically about our experience with our salesperson, Marjorie Nicolas. My wife and I showed up last weekend to look at Bernardis collection of pre-owned Civics. We had been a single car family for a number of years, and we were contemplating a second car for local errands and to pick up our kid from school. We had also brought a printout for a Civic that had the mileage and specifics we were looking for (3yrs old or less, under 40k mi, single owner, etc). Marjorie took us directly to the car, gave us as much time as we wanted to look, and didnt rush us. When it was clear that we didnt have our hearts set on that one, she suggested another car and then let us wander the lot at our own pace. It was a stress-free experience, and as a result we spent more time there and looked at four other models. Marjorie answered our various questions, and she did not mind when we repeatedly went back and forth between cars we liked. When we asked for the carfax for another model, she went back to the office and printed it out immediately. We ended up test driving and buying a car that day, and are very happy with it. The only caveat I have is if you plan to pay cash instead of financing your purchase through the dealer, be prepared for pressure from Bernardis finance department. That was separate from our experience with Marjorie, however, and because she created such a positive experience for us, I highly recommend her.

"Made The Process A Breeze!"

I went into Bernardi having a fairly good idea of what car I wanted. Everyone I worked with made the process easy. This being the first time I purchased a car on my own, I was a little bit overwhelmed - but Fred and the team worked through each step with me, even picking me up from work to go get my new car!

"Excellent Experience With Bernardi"

I was very satisfied with my experience at Bernardi Honda,it was my first time at the dealership and i was very impressed with the facility. I bought my beautiful CR-V on the color and options that i wanted, my salesperson "Danny Rodrigues was very professional,helpful took his time shoowing me the vehicle, the negociation process was very smooth and easy Danny was very honest and straight to the point i felt very good and excited buying my car from Bernardi , Javel one the Sales Managers was very helpfull as well . I will come back to Bernardi to do business again once my lease ends, also recommend all my friends and relatives to go to Bernardi Honda.