"Fabu;ous Experience!"
My husband and I just bought a Chevy Bolt from Colonial Chevrolet. David Fillmore was our salesman and he was incredible. He was extraordinarily honest and helpful and very easy to work with. There was absolutely no pressure and he gave us a great deal. We highly recommend him and Colonial Chevrolet to anyone interested in buying a Chevy. And we love our new Bolt!
"2017 Chevy Silverado Purchased"
I HIGHLY RECOMMEND COLONIAL FOR BUYING NEW OR USED VEHICLES, MY EXPERIENCE WAS GREAT. FROM PRICING TO SALES REP TO FINANCING TO OUT THE DOOR .. A+
"Horrible Out Of State Purchase"
09-07-2017
Absolutely worst car buying experience ever. Dealer may be great for in town purchases, but out of town buyers better be prepared to repeatedly contact dealer every step of the buying process or they will forget about you. Dont know how many times I heard "Sorry, we have been swamped today". Also, after purchase was made, found out that the tires had been replaced without contacting me. When I mentioned it, all I got was another "Sorry". Not impressed with quality of detailing done to truck to prepare it for delivery either. Dirt in crevices, sand everywhere under the hood, and when I washed it the first time, it appears as if the back half of the truck was missed when it was waxed. Again, this is my opinion for out of town purchase, and I have no idea how they are to deal with locally. Maybe knowing that they would likely never see me or the truck back, the level of importance dropped. Maybe they really are just too busy. Hope they fix whatever the problem is though, because I would not recommend them or buy from them again.
"Bought A 2017 Silverado Ltz"
Shaune Conway and Luke were great and created a great customer experience. Shaune helped introduce me to a vehicle that met my needs and was able to provide the support that I needed comparing other vehicles to the one I had chosen. Shaune also helped me through the no hassle buying experience by helping with pricing and bringing it to a level that I thought was fair. Luke helped through understanding the technology that came with the vehicle and offered suggestions for usage. I really appreciate the time time Shaune and Luke put in as well as the rest of the staff to help make this process easy and the friendliness that came with every interaction... thanks again to Colonial Chevrolet for the help matching me up with my new Silverado
"Best New Car Buying Experience"
This has to be the best and easiest new car buying experience I have ever had. Joe Pellegrini was outstanding. He took the time, got me what I wanted and answered all my questions. I felt that I was not taken advantage of and got a great deal. There was no pressure selling involved. I would refer anyone to Joe/ this dealership.
"Customer Service"
05-10-2017
I just purchased my 1st new to me car and Don Sanborn, at Colonial, made it easy as ever! I was treated with great care and consideration throughout the process! I highly recommend Colonial in Acton for a stress free, quick and super easy process!
"Great Experience"
my wife and I went out to replace our family vehicle which was totaled. We went in and met Luke Ealey. From the first handshake he made us feel comfortable. We told him what we were looking for and what our budget and showed us a few cars that fit our budget. Luke always kept us informed throughout the whole process, until we took delivery of the 2014 Dodge Journey. My wife and I cant say enough good things about Luke and Colonial Chevrolet.
"Best Car Buying Experiance Start To Finish"
04-27-2017
I recently purchased a 2014 Ford-150 from Colonial Chevrolet and it was the best car buying experience Ive had from anywhere. Joe Pellegrini was my salesman and, personally, I was actually happy to make a purchase with him. I went in the first time to look at trucks and Joe worked with me. What he had to offer at the time was out of my budget. Instead of trying to talk me into another vehicle or longer loan he asked me what parts of the vehicle where important to me and what were some things I could budge on? Within a week Joe had gone out and found me my truck, called to put the truck on hold until I could refuse it, and sent me a link to its information immediately. I took a look at link, liked it and Joe had the truck in his parking lot that afternoon. Joe really worked for this sale and I was happy to give him it. I never felt pressured, never felt cheated, it was like buying a car of your neighbor. Seriously if you are looking for a new vehicle Go See Joe Pells, Colonial Chevrolet!
"Wonderful Experience"
03-31-2017
I first reached out to Colonial by submitting a request online. Shortly after I got a very welcoming phone call from Joe. We discussed options over the phone and ran some numbers. Then a few days later I went in to meet with him. He was very personable and was doing his best to make it all work out. He really went to bat for me to get me where I needed to be in order to sign. Eventually we got there and I just came home with a brand new car! Joe was super helpful and informative! I will definitely be recommending him to my family and friends who are in the market for a new car! Thanks again Joe!
"Best Dealership Ever"
This is the only place I would come to for service or to buy a vehicle. David Fillmore has sold my father and my boyfriend and myself vehicles this is my second experience in two years
"Great Service That Was Seamless"
This place was very professional and caring. The facilities were clean and they did a great job with the vehicle recall.
"What A Great Place To Buy A New Vehicle"
The people I worked with at Colonial West were accommodating and very easy to work with. The whole experience was very good for me and I really felt comfortable through the whole ordeal. Jim, Mike and Sean all went above and beyond numerous times to help me find the right vehicle that matched my needs and the right deal that would fit my budget. I really appreciate the service that was afforded to me. I will definitely come back for my next vehicle.
"The Service Department Always Went The Extra Mile"
The service department always went the extra mile providing excellent service.
"Posititive Sales Experience"
Had an easy interaction with the sales and finance staff of Colonial Chevrolet. They were friendly, professional, and I never got the icky feeling you sometimes get from other dealerships. I knew the model and trim I wanted and they had one on the lot, I didnt have to haggle or anything to get a good price. It took a few visits to finalize financing and there was some waiting around but Colonial took care of all of the details for my trade-in and paperwork for registration and plates.
"Leased A New Car"
Joe Pelligrini was great as a salesman. We leased with him before and our kids bought with him before. He knew what we wanted and just showed us cars in our price range and knew exactly what we wanted.
"Great First Buying Experience!"
I went in on a Monday looking to purchase a new vehicle. I got a call Tania regarding my search and she was an absolute pleasure to speak with and really set the tone for the rest of the experience! Tania set me up with Joe in sales and it was a great match! Easy to talk to and didnt get that typical dealership pressure. Joe was really helpful and really determined to help me get financed which he was able to do! I went in Tuesday to sign the papers on my new car. Mike Sparks helped me with he paperwork and really explained everything to me and made it an easy process. Overall, I highly recommend going through Colonial Chevrolet when purchasing a new vehicle. I know I found my new dealership for future purchases!
"L Richardson"
Very courteous and helpful. The vehicle was sold and they called me right away to let me know.
"Great Experience"
Dealership treated me as a valued customer. The service was value added and went above my expectations.
"Good Deal On A New Camaro"
My experience was very good. I contacted Tania via the internet regarding the vehicle of interest. Tania provided an attractive e price for the vehicle. I went to the dealership for a test drive. Joe worked with me from here on. No pressure applied. They gave me time to decide and I went through with purchase of a new Camaro at a very good price. Thank you. Pete A.
"Great Experience"
Knowledgeable, honest, competent and fair is how Id describe the sales team I worked with (Jim & George). From my very first test drive to closing the deal, I felt comfortable during the entire process. Jim really exudes a no pressure environment and made my purchase a rewarding experience. I look forward to continuing to work with Colonial of Acton in the future.
"Pleasure Doing Business"
What a great experience. This dealership is top notch. Make sure to ask for Joe in sales, hell take care of you.
"Great Experience Purchasing A New Volt"
Overall my car-buying experience at Colonial Chevy in Acton was very smooth even though the Volt I was interested in was initially located at another Colonial dealership. After browsing the online inventory, I received a very competitive quote after locating a model with the color and options I was interested in. After test-driving another Volt, I decided to move ahead and put a deposit down. My particular car arrived a couple of days later and after confirming the options and condition, I moved to finalize the purchase, and worked with Bob to complete the financing, insurance, registration, and dealer options. Throughout the whole process I never felt pressured, and both Tania and Bob were very good about answering my questions about the car and the purchase process.
"Great Experience Purchasing A New Volt"
Overall my car-buying experience at Colonial Chevy in Acton was very smooth even though the Volt I was interested in was initially located at another Colonial dealership. After browsing the online inventory, I received a very competitive quote after locating a model with the color and options I was interested in. After test-driving another Volt, I decided to move ahead and put a deposit down. My particular car arrived a couple of days later and after confirming the options and condition, I moved to finalize the purchase, and worked with Bob to complete the financing, insurance, registration, and dealer options. Throughout the whole process I never felt pressured, and both Tania and Bob were very good about answering my questions about the car and the purchase process.
"Awesome!!"
Great service even after you have purchased your vehicle. The service department is quick, very nice to speak with and they are very accommodating, worth my 25 mile drive to get oil changes when there are so many local places around.
"Very Easy Going But Will Work To Get You Best Deal"
I first contacted this dealership through an online cars.com inquiry on a preowned Ford. Thomas got right back to me and was very helpful on the phone with my questions. Where I live over an hour away from this dealership, we were able to work some preliminary numbers over the phone to determine if I should take the trip up. I went up the next day and was greeted outside on my arrival by Thomas and Miguel. Miguel was great and had the car ready for me to go and test drive. We negotiated over alot of factors but Miguel was great throughout. The sales manager Mike was also very great to work with and we finally were able to come to a great deal on the vehicle. Mike was very patient and very honest with me. When i came back a week later to pick up the car, I was met by Shaun in the finance office and he made the paperwork easy and very quick! I had another salesmen named Joe help me out with the delivery of my car and transferring of my plates and he was very efficient and very helpful with the new car. Most people think of buying a car like getting a root canal but everyone at Colonial Chevy made it very easy with no pressure at all. Even though they are so far away, i would absolutely go back there and recommend family and friends if they were looking for a vehicle.
"Great Service"
Great service at colonial chevy I would definitely recommend getting your service done there!
"Great Place Good People"
Long time customer, just in for recent routine service. The appointment was prompt and I always feel well taken care of. While waiting for my 2015 Malibu to be serviced I was able to talk with Jim in sales who took the time to go over the new 2016 Malibu. I am seriously thinking about an upgrade now and will be sure to let you know when it is decision making time.
"Great Place Good People"
Long time customer, just in for recent routine service. The appointment was prompt and I always feel well taken care of. While waiting for my 2015 Malibu to be serviced I was able to talk with Jim in sales who took the time to go over the new 2016 Malibu. I am seriously thinking about an upgrade now and will be sure to let you know when it is decision making time.
"Great Service"
I needed to buy a car, and a good friend of mine said to go here. I worked with Tania audit, She was such a friendly outgoing and helpful lady who helped me find a car that I love. I highly recommend her to anyone who is buying a car. This place is Awesome!
"Great Experience!"
I really needed a new car since mine was on its way out.. I was encouraged by a friend to check out Colonial Chevrolet. I didnt have the best credit but the team worked together to find me a great deal! The internet sales manager kept in touch with me with any new updates, and was very honest about what would be my best option. Buying a car is a very nerve racking experience but they made me feel like I wasnt alone. After time, we found the perfect vehicle for me! I would suggest going to Colonial Chevrolet to anyone who wants a dedicated, energetic, and motivated sales team!
"Saturday"
Only dealership in the area doing service on Saturdays
"Trade In, To Buy"
I have going to colonial Chevy for many years. Just recently I had a issue with my current truck and they perform my services on it. They did a great job and always kept me informed. At the end I was really impressed that I traded in the truck for a new truck. Why is this important, it was the detail, experience , the owner ship, and the car buying process that you should always get. Great job colonial in acton and to Luke / Jon / Steve. These are the people that care, help, and have craftsman ship!!!!
"Great Chevy Dealer"
Don & Mike at Colonial Chevrolet were a great help in buying my new Silverado. They found the right truck for me at the right price ! Tim
"Buying At Colonial"
Ive bought a couple vehicles from Colonial, working with Joe Pells, and every time it has gone smoother than I could have imagined. I had some credit issues, so I knew getting a loan might be difficult and Joe has been able to help find me the vehicle to fit my needs and still come within budget, which is more than I hoped for. He is very knowledgeable and thorough, and always has everything ready as promised. Ive been very pleased by the experience Ive had with Colonial, and will continue to go back and see Joe when it comes time for the next vehicle.
"Always Great Service"
As usual oil change and four-wheel-drive software upgrade was completed in a timely fashion and dealership fit me in the schedule that day.
"Saved Hundreds $$$$$$$$$"
I had to replace an expired lease vehicle and I shopped many brands and dealerships and Colonials deal beat all the others by hundreds of dollars. I live in NH and I initially spoke to Mike Sparks by phone and he answered all my questions about my leasing options, sales tax exemption and delivery procedures. Mike then assigned Sales Associate Jim McLaughlin to finalize the transaction. Jim greeted us at the door when we arrived several days later and finalized the sale. Jim arranged for a loaner vehicle for us to take back to NH until our new vehicle was delivered to our NH town office for registration. The driver who delivered our vehicle was very knowledgeable in the registration process and affixed our new plates for me and answered any remaining questions I had. From my initial call, to finalizing the sale, to vehicle delivery the entire process was handled in a very professional manner. I would not hesitate purchasing another vehicle from this Colonial dealership and would highly recommend it to anyone.
"Great Service"
Service is great. Only thing is that the location is not very convenient for me, so tough to always bring the truck there versus a local shop.
"Great Service"
I came for a state inspection sticker. I was in and out very quickly. While I waited enjoyed the comfortable chairs and television provided in the waiting area. Very professional dealership.
"Service Engine Light On"
It was a very good experience. The only thing we could wish for is shorter wait time. We are satified.
"Great Service"
I have been going to Colonial Chevrolet for the past 15 years and have always had great service. Both with Sales and Service departments.
"Great Service"
Everyone was extremely polite,curtious, and repairs were completed promptly very helpful and concerned that I was a pleased customer would definitely return
"Great Service And Helpful People "
Everyone was very nice at this location and helped me out a lot. My service with getting an oil change was fast and my wait was what the gentlemen told me. Prior to my oil change I had to stop at the body shop to get an estimate on some repairs for my car to fax over to the insurance company and they were very helpful in there as well. I was in and out with the estimate within 15 minutes. I look forward to seeing you guys soon on the repairs for my car. Everyone at the Chevy dealers are great and really make you feel like family. GO CHEVY!
"Simple And Easy Purchase"
The purchase of a new Chevy Volt was very easy. I told about 6 local Chevy dealers I was looking for a 2016 Volt LT in Kinetic Blue. Thomas called and let me know they had one with the exact options I wanted so I put a deposit down on it. I went there the next day and it was out front with a hold tag on it, Miguel and I test drove it and the Volt was exactly what I wanted. So the reason for not five stars was because they did not give me an internet price when I inquired about it on the web nor over the phone. They didnt price match the other internet quotes I got for this car and they said it was because the Volt is in such demand. Still, I bought the car below MSRP with some bartering but paid more than I had hoped. I also got less for my trade than I was expecting. Overall my buying experience was quick and easy. I am happy with the car and the dealership. I would buy from Colonial again.
"Great Service"
Your service team is always very professional and friendly. They always listen and they are honest. I have had my service done at Colonial for many years now and have no complaints.
"Oil Change"
went in for oil and tire change,great job then they found a broken ac outlet and ordered a new one for me.
"Great Service"
Alwasy a good experience at the service center. they were able to find the problem and give me a quote before the work was done. Good to know how much I was getting into. All of the staff if friendly. Now the car runs great again. I always purchase my cars from Colonial Chevrolet in Acton.
"Outstanding Dealership-especially Customer Service"
A long-time customer (purchased 3 vehicles), I am constantly impressed by the honest and professional advice, repairs and, most importantly, customer service--especially by Steve and Robert.
"Best In Class Service"
Absolutely amazing, 10/10 would do business here again. I worked with Luke in sales and he was great, and I had gone to 8 different dealerships across Massachusetts. Only Luke cared enough to ask me the questions to uncover hidden needs I did not know I had. Not only will I be coming here for all my car needs, I will refer all my friends and family to Colonial Chevrolet!
"Highly Recommend For Vehicle Purchase"
My experience at Colonial Chevrolet was great. I did not feel pressured at all,customer service was outstanding. My salesman Joe Pellegrini was great, he was not pushy at all and got me to the price wanted to be without hassle.
"Great Job And Even Ahead Of Schedule."
Just before coming in something came up requiring that I be at an unexpected meeting soon after my scheduled appointment. You got the job done and had me on my way in plenty of time and sooner than I expected. Great Job - Thanks
