"What A Terrible Dealership"

It may have his name on the building, but this cant be what he invisioned was the model of service Herb set out to achieve. Seems everyone wants to get their commission, but when did good customer service go by the wayside. Stay away if you value your sanity.

"Its The Relationship...."

07-19-2017

My wife and I went to Herb Chambers of Boston looking for a BMW X3 to replace our Audi Q5 (which had a catastrophic engine failure just past the end of the warranty). The Audi dealer was unwilling to help resolve the 9k cost of a new engine for something that should never happen to a car. So, we went to BMW. Rich Baldwin was our sales representative. He, and all of the staff at HC, was kind, listened carefully, and worked hard to both find us a car and to meet our needs. HC of Boston is a city dealership. The streets are busy and the show room is packed with lovely cars. Still, Rich insured that we got to see a wide range of options and actually drive them around the neighborhood. Overall, this was an excellent experience. Rich and HC of Boston has changed my perspective on buying cars--mostly because they focus on the relationship first, and then figure out what you want. Well done.

"Great Atmosphere, Friendly Staff"

Love this place. Just wish it wasnt so far from home!

"Bad Service Too Difficult To Buy A Car"

too difficult to buy a car from this dealership. the sale person told me that the finance DPT will call me to give me the number with all the fee include(tag,shipping,and tax include). however, the next day nobody called. so i have to call back, the sale person she told me again the finance DPT will call me tomorrow, so i wait on the third day, nobody called me back either. so i have to call sale person again on the fourth day? and keep on and on? and beg them to sale me the car? why they cannot be honest. If she doesnt want to sale the car to me, thats fine, but please just tell me the truth instead of wasting my time, why keep me waiting ???

"Very Very Bad Service Very Hard To Buy A Car"

this is unusually. Last week I saw a used car i like on the website. so i called, a girl answer the phone and told me the finance DPT would call me on the next day. however, no one call me, so I called back, and she told me the same, the finance DPT will call you the next day to give me the number(include tax, shipping, tag...fee)day after day, She always tell me the next day. thats too funny. its been so many days now. so, why is so difficult???

"Very Satisfied!"

04-21-2017

Couldnt be more pleased with Herb Chambers as a customer. Second vehicle purchased from them now and my experience has been consistently positive. Brian Epstein was absolutely wonderful in making our car buying decision one that I felt comfortable with and the whole finance processing went smoothly, was transparent and clear so I could make an informed decision. The "second date" offer that came with my MINI (a complimentary appointment a few weeks post purchase to go over every feature of the car and answer any and all questions I may have) was extremely helpful. Chelsea Capwells MINI Genius title is one she has truly earned! From the valet staff to the service department to even a staff person removing snow outside during one of my visits, EVERYONE you come in contact with seems committed to customer retention. Definitely recommend Herb Chambers!

"Great Service From Bmw Genius Chris Schwagerl"

04-17-2017

I purchase my 2017 BMW 2017 440i Gran Coupe on 3/29/2017 after driving my 2000 540i for 17-1/2 years and 198,900 miles. I really had to learn how to drive a new car again. Chris Schwagerl has been able to help me numerous times answering all my questions completely and patiently and sometimes repeatedly. He always great me with a smile and is always respectful. The 440i is full of new technology for me and I do not doubt that I will be visiting Chris many more times. I also do not doubt that Chris will be there for me throught this learning curve. It is because of people like Chris Schwagerl that I will be recommending this Herb Chambers BMW location to all prospective new car buyers.

"Great Service"

03-13-2017

Great service team and a very nice waiting area. It is definitely worth the 1 hour drive to get here.

"Car Was Not There. I Wasnt Informed"

I scheduled an appointment to see a 2014 Jaguar XF. I scheduled a Sunday appointment on Saturday and was told that the car would be kept ready. When I got there, the car was not there at all and the sales executive was not even apologetic about wasting my time. Quite a bad experience. Wouldnt recommend this dealership

"Great Experience W Zach Laub @ Herbchambers Boston"

12-06-2016

I worked with Zach Laub and he was incredibly nice, knowledgeable and helpful. He made me very comfortable and was very thorough. It was a no-brainer decision after working with him and would highly recommend Zach as well as Herb Chambers of Boston dealership.

"Great Experience"

I purchased my very first BMW X1. I knew what I wanted and knew what I was willing to pay. I worked with Abdou and he got me a price I could work with. The transaction was fast. The business manager, Nicole, was great to work with as well and got me the best loan. Overall, we were very happy with our buying experience and would definitely recommend this dealer!

"Amazing Experience"

I leased a new bmw from Omar , both Omar and Jano were extremely nice and helpful . They went above and beyond in every way and I am absolutely thrilled with the car, and the entire process. Looking for a new car can be a headache but they got both made the process simple. Omar and Jano made it possible for me to finally got my dream car ! They provided not only me with A+ Experience but with my mom and brother too. Both of Them made the everything so simple for me and my family that my mom decided to trade in her vechicle and get a BMW also. So if your looking to lease or even finance a BMW, head over to BMW on commonwealth ave and see Omar and Jano.

"Came In For One Car, Came Out With Two"

11-18-2016

Zac Laud was awesome. I came in with my wife and kid to replace our aging CRV and Zac was not only at tentative to our needs in a car but also what we needed as a family in the city. Our experience was so pleasant and professional that we came back and opted to get a second vehicle directly with him!

"Sam Tutton"

I just wanted to include a review on my experience with Herb Chambers Boston-Mini---I just picked up my pre-owned mini yesterday and wanted to express my gratitude to our GREAT salesman, Sam Tutton. Not only was he informative, but he was so patient and kind regarding any question that I had. He was so accommodating and made an experience (that I usually dread) to an actual nice experience. My husband and I walked out of the dealership after purchasing the car and both said, at the same time, that it was the best "car-buying" experience that we have ever had--We buy cars frequently so we know....My hats off to Herb Chambers-Boston-Mini for the discernment in selecting such a competent, conscientious, and courteous salesman. I have never owned a Mini and Sam Tutton made it a wonderful new experience!!!!

"Nice Car Buying Experience"

11-07-2016

Mo Omar was my sales associate and he was incredibly friendly and considerate. He listened to our needs carefully and recommended the right features for us. Since it was our first time buying a new car, we asked a lot of questions. He answered our questions in details, and gave us enough time to make the final decision. He took good care of us and helped us get the best deal that I could imagine. I am really glad that I came to this place.

"Phenomenal Experience"

11-07-2016

My father and I walked into Mini of Boston right before it was supposed to close on a Wednesday night, and met an sales associate in minutes, who sat us down and went through every mini thought would suit us. Unlike other dealerships, no one was pushy or sleepy. Everyone working there was so friendly and kind, truly determined to make your life easier. We found the perfect car, with the right color, model, miles, and year. Sam even took us out to test drive that night (because we were so excited). The price was already set, so we didnt have to worry about negotiating. The deal was set within two days and we are more than happy with our experience!

"Ahmed Jabrane Is The Best!"

11-02-2016

Ahmed Jabrane took all the care and time needed to help me find the BMW I was looking for. He was fantastic to work with, really listened to what I was looking for and made the entire experience of purchasing my next car a pleasure.

"Herb Chambers Bmw Of Boston"

10-31-2016

October 28,2016 On October 272016 I went to herb chambers of BMW. My client advisor was Mo Omar . he was one of the nicest sales person . He answered all my questions and included my mom and brother throughout everything. He helped me choose the perfect car for myself . you ever want a BMW go to herb chambers 1168 commonwealth Ave. Boston,MA 02134 they are of the best. I highly recommend them. Read more at https://www.cars.com/dealers/3111/herb-chambers-bmw-mini-of-boston/reviews/#Cz8esBLRVFPD1Uzw.99

"Great Experience"

10-28-2016

On October 25 2016 I went to herb chambers of BMW. I met with Mo Omar an client advisor of BMW. At first I wasnt to sure about it but after associating with Omar he was one of the nicest sales person Ive met in a long time. He was friendly with me and my children and also kept them in the conversation so they wouldnt feel left out. He helped me very much and guided me in the right directions. So if you ever want a BMW go to herb chambers 1168 commonwealth Ave. Boston,MA 02134 they are one of the best.

"No Fuss, No Muss, And Bring The Dog!"

I just took delivery of my third Mini on lease. As with my 2014 Cooperman and my 2011 Cooper, the entire transaction was smooth, open and efficient. This time I have a 2016 Clubman. Norm discussed options with me and my wife, and even let our dog join us for the test rides. Over the last 6 years, most of my visits to Herb Chambers are for service. Once a year for routine stuff and occasionally for something that comes up. Herb Chambers really has servicing customers figured out. From the time you pull in, they are focused on taking care of you and getting the job done. This attention to detail makes the inconvenience of a trip for service as pleasant as owning a cool Mini Cooper. Less frequently are the visits to the sales floor. Because purchasing or leasing a car is done so infrequently, it is so critical that the sales person walk the customer through the process and be a guide first, and sell down the list. Thats how working with Norm is done. He explains the features of the current models, helps discuss the options (buy out at end of lease or new vehicle) and find what is right for me. And Norm and the Herb Chambers team handle the red tape and details of the transaction as smoothly. Instead of a traumatic end of lease vehicle inspection, Mark Landy gets the job done. Sorry about D turning down the dog treats Mark, he just isnt into treats! And lastly Norm sits in your new car and walks you through the new features. Every business with sales people should go to Herb Chambers and watch and learn. Thanks Norm

"Awesome Experience Joining The Mini Family!"

09-10-2016

I have had my eyes on Minis for years now and over the past few months really began looking into where I could find one that I wanted, if they were really the right fit for me and if a Mini was really going to be in the right price range for my family. I looked at many different dealerships and had actually stayed away from the Boston location because it was a bit more inconvenient for me to get to from where I lived. But when searching online, Herb Chambers of Boston was where I found the most available cars to go look at, so I made an appointment and headed into town. It was honestly the best experience Ive ever had in a dealership and it was more because of my dealings with David Lopez than it was the car itself. Dont get me wrong I LOVE the car I purchased (a 2014 certified, pre-owned Countryman AWD), but it was truly working with David that made the experience so much better. As soon as I met David he made me feel comfortable. He was not pushy at all and he really wanted to listen to me and understand what I was looking for. He gave extra attention to not only helping me find a car that I liked, but also one fit with my families needs and in our price range. David made sure to stay right on top of the details whether it was the insurance, registration or financing... He made sure to get back to me all the way through the process and even contacted me to update me during his off time. Due to some holiday delays at the registry, the pick up date for my new ride was going to be delayed; and to put the icing on the cake, David went out of his way to make sue that did not happen. He got all of the paperwork done in time and even took extra time out of his day and brought me the new car himself at my office. He went over every detail of the car in the parking lot of my workplace and made sure that I was happy and ready to drive home with a smile. Then he had to suffer through the traffic back into Boston, while driving my beat up, old Suburu with 150K miles. I love the car I bought and working with David made the process of buying a car as easy, stress free and clean as possible. Thanks so much David and you and the Mini brand will certainly be a recommended to others.

"New Auto Lease Of Bmw X1"

09-07-2016

Kevin Bugbee is a gem. He is the epitome of a wonderful salesperson -- so very helpful at every step. He made the entire process of a new lease seamless. The term, Efficiency, does not do justice to the service he provided. Our deepest thanks to him since he represents the best BMW of Boston has to offer.

"My New Mini :)"

08-22-2016

I had the best experience buying my first car in Boston. My dealer, Norm Cohen, worked with my personal needs to get me an awesome and afordable deal. From the moment I walked in to the day I left with my all4 countryman I felt welcomed, helped, and happy! I recommend going to see Norm, hes the best :)

"Amazing Staff!"

08-12-2016

Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car we eventually chose was the best fit for us. My family and I were extremely pleased with the care of the sales manager, Jano Letaif, and all her help in securing us a wonderful car. The personnel here truly go the extra mile and hold their customers in high esteem. Could not be happier with my new X1 and with my experience here!

"Mister"

07-29-2016

David Lopez is the man to see at Mini Boston. Outstanding customer service and fantastic product knowledge. I wouldnt want to go anywhere else in the future when making a purchase. David found the ideal Mini for us. The whole team was fantastic! Keep up the excellent work!

"Leasing/euro Delivery Headquarters!"

07-18-2016

Ive leased 4 BMWs with this dealership. Not only is the staff competent, they know about every single program in depth. Richard went far and beyond to make sure my European Delivery process went through smoothly, and the managers, Melissa Steffy and Aaron Allsopp were more than generous with the discount I was given. Thank you to all for making this dream come true!

"Great Used Car Buying Experience!"

I initially found the car I was interested and contacted the dealership via cars.com. I was contacted by Meghan Zani. We corresponded over email for a few days before I went to the dealership to actually test drive the car. Once there I started working the Andrei Kunevsky. Andrei was great about explaining all steps of the process when it comes to Herb Chambers and used cars. He also took the time to listen to everything I said and worked with me when he could. I havent bought many cars, but this was one of the better experiences Ive had. Both Meghan and Andrei were great to work with and if we are in the market again I would absolutely go back to them.

"Its All I Ever Wanted..."

After endless searches for ideas on what new car to buy I decided I MUST have another mini cooper. I needed to replace my beloved yet persnickety 2006 mini cooper S however I dreaded the process. After much procrastination I finally took a day to visit Herb Chambers Mini of Boston. Thats when I met Sara Espinal and she put all my fears to rest. Her energy and enthusiasm was contagious ! She was friendly, efficient and competent and she walked me through the lease process like a pro. Then I met the "genius" Ingrid and my day was complete. They work well together and make a great tag team =-) I had my new cooper S in one weeks time and I am in love! Sara ardently explained all the awesome features. She followed up with a phone call within a day and offered to help in the future if I had any questions or concerns. The car buying process I so dreaded could not have been any more pleasurable or successful thanks to Sara and Ingrid!!

"Out Of State Purchase"

06-13-2016

I researched SUVs on a number of websites, including this one, and decided on a Mercedes GLK 350 given the price, options, color, etc. Fortunately, I was able to narrow my options to a few 2015 models, all of which, aside from the one at Herb Chambers (HC) BMW, were within 100 miles of my home. In spite of the 250 mile distance to HC, I sent a request via a cars.com or related website to HC, and was soon contacted via email with specifications on the automobile via an on-line folio. Everything I needed was available online - pictures, specifications, mileage, carfax, and internet pricing. This made researching the car easier, and my confidence in the buying process higher. The initial positive impression derived from this was one of many factors including pricing, service and efficiency, that led me to my purchase and why I would recommend Andrei K. HC for those in search of their next automobile. Buying a car is a time-consuming and often arduous process. However, upon calling the dealer to receive a few additional details not available in their online folio, and to negotiate pricing before making the 3-4 hour trek to Boston, I was told that the price for the vehicle was HCs online price, and there was no haggling. Although it was not the absolute lowest price in the market, it was the lowest price among known dealerships given the options on the car and the fact that it was a one-owner car and not purchased through an auction. While many buyers may find the no-haggle pricing uncomfortable, it made my decision easier. I had done hours of research, and knew that their internet pricing was competitive. Additionally, Andrei, my sales representative, approached the sales processes in a cordial and efficient fashion. His emails were thorough and timely, and his speech articulate and readily comprehensible. With all the initial indicators positive, the following weekend I was off to Boston, check in hand. Upon my arrival to HC, I found that the subject car was reserved for me with a sold sticker in the windshield already. Because of the pricing, I was free to judge the car based on its merits, and not on any ding that I could use to haggle. In fact, because I had traveled so far, Andrei, my sales representative, had already made the commitment to me to have the car shipped to my home, once it was titled and the license secured, should I make the purchase. After thoroughly inspecting the car, chatting with the sales reps who were in the dealership when the original owner brought the car for a trade in, and driving the vehicle, it was an easy decision to spend the money. The remainder of the process was done as efficiently as HC could make it. Andrei received some assistance from Moustafa on the finance side, but otherwise arranged for all the next steps. Since I was an out-of-state resident, and because MA does not permit transit or temporary tags, I could not turn in my rental car, and drive my newly acquired car home. However, Andrei and Moustafa handled all aspects of the licensing and delivery, right down to giving me the pre-paid UPS envelope to send back a notarized document for the state DMV. A week later, my car was off-loaded from a flat-bed truck at my home and I have been quite please with the vehicle, its condition and driving. I was nervous and apprehensive about purchasing such an expensive vehicle, in spite of my research and extensive knowledge of automobiles. Nonetheless, Andrei and his team at HC made the process as pleasant and efficient as possible. I would recommend, without hesitation, HC for those seeking to purchase their next vehicle, whether new or used.

"Kevin Bugbee Was Fantastic To Work With !!"

Just wanted to give Mr. Kevin Bugbee of Herb Chambers BMW Boston a shout out. From the second he came out to greet me, I knew I was going to enjoy working with Kevin. He showed immense amounts of knowledge, patience, humor and dedication. He spent a good hour and half with me as we went on a test drive and then later sat at his desk discussing all sorts of BMWs. ANYONE looking for a BMW, definitely go see Mr. Bugbee. He will certainly exceed your expectations. Thank you !! Vanessa

"Great Stuff"

I had a great experience with Herb Chambers Mini of Boston. I normally dont leave reviews but this time was different. I was shopping online for a CPO BMW for a few months and found two at Herb Chambers that had similar features I was looking... Even though I was 45 minutes away I took the effort and drove there not knowing what to expect. I meet with Hadi Eslami which was very nice and patient with me. I asked Hadi about the cars and one was not available but the other was and he asked to get the car ready for me to look at it and test drive it. I was not familiar with the area and since Hadi was talking to the management about some questions I had, he kindly asked another guy to help me, his name is John Voong. John was very nice too and he answered all of my questions. After the test, the car seemed to perform well and after a short talk Hadi and I came to agreement that I will call or email him with my decision. The next day we agreed upon me purchasing the car, Hadi was kind enough to get things ready for me prior to my arrival and made the process easier. I was in and out within 2 hours driving my BMW. I am happy with the car so far and the experience with Herb Chambers Mini of Boston and particular with Hadi and John was great.

"Just Bought My 3rd Mini!"

05-16-2016

This is the 3rd MINI weve purchased at HC MINI of Boston. 2013 Hardtop, 2015 Cooper S and now my beautiful 2016 Cooper S. The team is amazing. Sara Espinal is a dynamo, taking time to show me all of the vehicles and the options - and she knows from experience. Sales Manager, Kate George is smart, funny, welcoming and a motoring enthusiast - and will help you through the entire process. (Also shell ensure the ice cream case is filled for your visit.) This was my first encounter with (according to her business card) Motoring Genius, Chelsea Capwell - and she knows her stuff. Sara sat with me and went through all of the menu setups, and Chelsea came in with special teams knowledge like how to adjust damper control. All around GREAT experience. This is a NO PRESSURE sales environment. They will not accost you at the door and ask whats it going to take to put you in this car - they are going to help you figure out which MINI is right for you and answer all your questions. I love my new MINI - and having a perfect sales team made it great.

"Great Car Buying Experience"

05-09-2016

I had a great experience working with Herb Chambers MINI and my motoring advisor, Brian Epstein. It was the most low pressure car sale experience Ive every been witness to and everyone at the dealership was a pleasure to work with. It was very apparent from the beginning that while they were there to sell me a car, they were doing everything they could to earn my business and not take that for granted. I test drove several different models and could have test drove everything they had if I wanted to. Brians goal was to make sure that ultimately I would be happy with my MINI and I am. Looking forward to working with this dealership in the future.

"Matthew Krappe- Professionalism Above And Beyond!!"

05-04-2016

Been servicing my car here for 5 years, and can not imagine going somewhere else for service. Simple fact that Matthew Krappe is there present makes me feel very comfortable with all the services needed. Matt, the moment I see you behind the desk I know Im in extra good hands. An absolute asset to the dealership. Your knowledge, professionalism, politeness, and desire to help others are the reason why I continue servicing my car with the BMW Herb Chambers. Sometimes the words dont do justice to how grateful I am to all you have done!!!!

"Royal Services"

05-04-2016

I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have been servicing my car here for a long time. Matt Baker is a class act. Very knowledgable, great advisor, and always staying on top of the entire service process. He truly takes car services to royal levels!!!! Thanks a million Matt!!!

"Simply Perfect"

Im not going to make this a lengthy review as sometimes less is more . Ive been a loyal customer at Herb Chambers BMW for the past 12 years and just purchased new vehicle which at the end of this lease will make it 15 years . They always go above and beyond in every way possible to provide a " FABULOUS EXPERIENCE " Simply put , when you find something perfect in life you dont walk away . Ahmed , CHEERS to you and your colleagues and most importantly your manager Melissa .

"Great Sales Team For Mini Cooper"

02-05-2016

This was just the best buying experience! Brian Epstein, our sales person, was very knowledgeable and the whole sales team was wonderful to deal with! Very helpful in every way! They made the whole process enjoyable!

"Great Team Of People"

01-04-2016

Sales: I recently upgraded my 2012 X5 to 2016 X5 and had the pleasure of working with Sheraz again. Sheraz helped me with the purchase of 2012 X5 four years ago and made sure all my expectations were met. This time around, he worked proactively to prepare a proposal that exceeded my expectations and helped me decide on leasing. We customized the car and I picked it up just two weeks later. Thanks for the seamless experience Sheraz. See you in three years! Service: Id like to thank James Gibbons who has been my service advisor on multiple occasions doing an exceptional job in servicing my 2012 X5. From check-in to check-out, everyone is doing a phenomenal job (valet, receptionist, loaner service, service advisor, etc.). The lounge area is very comfortable should you choose to wait, or opt-in for courtesy shuttle drop-off or book a loaner in advance, many options are available to ensure customers like myself are happy with the whole experience. I am now the proud owner of 2016 X5 and looking forward to the enjoyable service appointments.

"Accident Repair"

12-24-2015

Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was getting nowhere with them and made sure that the car was fixed correctly. He called and kept me up to date with the various steps in the process. Obviously an accident was not what I was planning but Herb Chambers BMW got me back on the road fast.

"Dont Purchase Invisible Shield From Them!!!"

Purchased a 2013 used Paceman at Herb Chamber Mini of Boston in December 2014. The car only had around 4000 miles on it so it was fairly new. We do a lot highway drive so the sales guys recommended us to put the invisible shield on the front of the car. We did it and were told that it comes with lifetime warranty. In August 2015 we found that the invisible shield on the bumper started to peel off. We went to the dealership in September and talked to our business manager, because we were told that she is the only one who has the warranty information and who can contact the invisible shield company. She told us on that day that to send her an email with image attached. We did it as she said on the following week and sent the email through our gmail account. Then we waited a month, no emails or calls. So we went to her office again in October and was told that she received nothing, she said the email must went to her junk box. THAT’S A LIE! We sent it again at her office through the same account, this time she received it immediately, what a magic! She read the email and she told us they would fix it and it does look pretty bad. She told us she will contact them and call us the following week. Then we went home and I finally called her after two weeks without hearing from her. She said she will call the invisible shield company and call me back in 10 minutes. I waited 30 minutes and she did not call me back so I called her again and she did not answer the phone. Finally I emailed her on October 22 and asking her to give me a call back, I also said that if she would not be able to assist me please let me know who would be and I will contact that person. No REPLY again. I called her manager on October 27 and the manager told me that he will work on it and have her get back to me as soon as possible. Few hours later I got an email from her saying that she was sick the week before and just returned to her office. She asked me several question regarding the time and location. I got back to her right away. Then came the same waiting game. I waited until November 2nd when I finally called her manager again requesting to have the issue resolved that day, the manager said it will be a little bit too push to have it resolved on that day, so I said ok I will give you until Friday November 6th to get back to me. The manager called me few minutes later and told me that my business manager emailed the invisible shield company three days ago. I said I don’t care if it was three days ago or a week ago the issue was brought to you almost three months ago. She said she will make sure to have it solved within the week. Today is November 9th no response yet.

"Outstanding Service"

Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and Ive used Matt Baker as my service advisor for years. Hes smart and a pleasure to work with. Chris LaLicata was also very helpful in helping me understand the navigation system and advanced Bluetooth in the car. Thanks to both Matts and Chriss product knowledge and helpful attitude, Ill continue using Herb Chambers service department to keep my car well-maintained and running smoothly.

"Great Service"

Overall I had a great experience with Herb Chambers BMW of Boston. They listened to me and found me the exact new vehicle I wanted vs trying to sell me their current inventory as a compromise. If your going to buy a luxury sports car ... You should get what you want. The sales and business staff were all great!

"Bought X5"

06-24-2015

Top Service. Fast delivery. I wish Audi would understand that. I switched from Q5 to X5 partially due to service.

"Be Careful"

06-21-2015

Recently leased a 640 from H Chambers and had the worst automobile experience of my life. Everything was 5 star until I found stains on the top. I was told to " take the car to a fabric specialist and get it fixed. But, dont do the work until we authorize the repair" . Then I was told to drive back to Boston ( a three hour event) and they would fix it. Finally they agreed to pick it up and leave a loaner car. I wont elaborate on the dirty interior of the loaner. I have the car back and it looked great until it rained on the top. It looks worse than ever. The experience was great until I signed the lease papers and found a problem. Simple, The car should never have been delivered in this condition, and then the problem should not have become mine. Be very careful.

"I Love The Car-buying Experience...not!!!"

I am a salesman who has always loved cars. Yet to me, the only thing worse than having to buy a car, is to have a "less-than-desireable" trade-in as well. Yesterday starting at 9am, I visited three dealerships intent on completing a successful transaction by days-end. The third was Herb Chambers BMW and Herb Chambers Porsche. I arrived at 2pm. It turned out, the used BMW I was interested in was 40yds away at HC Porsche which was initially confusing. But due everyones effeciency and professionalism, I was able to be driven to HC BMWs off-site lot to see two of their cars, get my trade-in appraised, return to negotiate deals on both, test drive one of the two, then walk over to HC Porsche, get my car appraised by them, test drive the listed car and negotiate a deal on it. Again, due to their professionalism, I never felt any discomfort in declining their offer (and counter offer). I then walked back to HC BMW, completed the loan process, had a 30 minute technology orientation with my man Sheraz, got in my new car and got back to Boston in time to pick up my wife at 7pm. Hats off to Sheraz, Chris, Amir, Justin, Herb Chambers and the rest of the orginazation for their contribution to a very plesant and productive day. You are in my opinion, a cut well above the rest!

"Mark Keohane The Best Service Professional Ever!!!"

06-03-2015

The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and you will never leave disappointed. Mark was super helpful with explaining all the issues with my BMW and offering the right solutions. I cant explain how cordial, helpful, and knowledgable that guy was. Thanks Mark!!!

"Excellent Car Buying/customer Experience"

05-27-2015

I have bought or leased many cars from BMW but my latest experience trading-in my old SAV for a newer and larger one was by far the best one so far! I came in to the dealership to see a different car and the salesperson, Sheraz Sheikh, pointed out that they had another one not yet listed on their website. He arranged for a test drive and since it matched exactly what I was looking for, I put in a deposit for it and traded in my existing car on the spot. the whole process was painless and took less than 1.5h. I came back for my car when it was ready and drove off in less than 1 hour. I highly recommend this dealership and Sheraz if you are looking for a BMW. I have been to other Herb Chambers dealership but this one is by far the best one. its a high volume well oiled machine and everyone that works there is professional and customer oriented.

"Easiest Car Buying Around"

05-28-2015

Reviews are not typically my thing, but having a easy car buying experience can sometime be a rare thing. My wife and I just bought two new cars, one being a new Mini and the others a Nissan. We must have spent weeks shopping around getting the best deal at a dealership willing to meet the numbers we wanted on our trade and the car we wanted to buy. Getting the new Mini was the exact opposite. We had a great salesman (Robert), he took the time to make sure we knew everything we needed about the new car (4 door cooper S). Our negotiations (with Katie) were a breeze, she was upfront about all their numbers, nothing was hidden, and gave us a great deal on our trade. We took a while to make our final decision between two cars and they stayed well past the 9:00 pm close (including the Nicole who prepared all the paper work we had to sign) which we really appreciated. Im sure not everyones experience can be the same but the people I had helping us made buying a Mini so easy. Next time we are looking for a new car, we will start by coming back here.

"The Best Purchase Experience In Bmw With Ahmed"

05-26-2015

I brought a new 435i in herb Bmw on two weeks ago, and I met a best man who is Ahmed,he always solve me for every question patiently amd he always care about me even after I got my car. If you want to buy a car,Ahmen is your best option. I recommend Ahmed hardly because this purchase experience is the best I never met.

"David Lopez Was Great."

04-30-2015

The lease on our Mini was coming to an end and we decided that wed like to buy it. We worked with David Lopez in sales and he was great. Hes very knowledgeable and fair (and its obvious that he really likes Minis!). Id definitely recommend him and this dealership to others.