"Used 4runner"
05-05-2017
I had a very satisfactory experience at Lia. My salesperson, Alec Godlew, provided a high level of professionalism with his knowledge of product, finance, and his ability to create a relaxing atmosphere. He offered several purchase options and was willing to arrive early, stay late, and follow up. I would d finitely recommend Alec and Toyota. Bob Smith
"90,000 Mile Service"
Service here is consistently excellent. Courteous, knowledgeable and thorough. Joe King does a great job, good to know what needs to be done at the time and what can wait to future appointments.
"2017 Camry"
Tim Kent was excellent to deal with. Great price and service. Drove away very satisfied with new car.
"Excellent Service"
This is the second time that Ive had Joe king help me with a service/repaired my Toyota 4Runner. He has exceptional customer service skills which include positive attitude, prompt service and following up with everything he promises. Its employees like Joe that has me going back to lia every time I need anything done including oil changes every other month.
"Excellent Service"
03-30-2017
Thank you Cynthia Patrick from Lia Toyota of wilbraham for your great customer
"Not Impressed With Managers."
Manager didnt follow through with what they said they were going to do.
"Consistently Great Service!"
My service representative, Cynthia Patrick was terrific. Very friendly, thorough and efficient. She made the visit very easy and her customer service skills are wonderful. Thank you!
"Service Department Is Outstanding"
02-13-2017
Service advisor Cynthia Patrick always makes your visit wonderful. Who likes to go in for service...no one! But she really goes above and beyond to make sure all your needs are taken care of. She is an asset to the Lia Toyota of Wilbraham team. So far...Ive been very happy with Lia Toyota! Keep up the great work.
"Kent Is A Good Men"
Tim Kent is awesome. He looks so nice. I bought Amy first car from him.
"Gr8 Service"
01-16-2017
Excellent service! Cynthia Patrick is an excellent associate
"My Truck From Lea Of Wilbraham"
Tim Kent was fabulous!!! The entire team was excellent. Tim took the time on one of the coldest nights to show me my truck and make sure I new what I was doing for a fun and safe ride home. I love my 4Runner !!! The looks and comments I get are top top banana ¿¿. I have told everyone that I got it from Lea of Wil!! I hope this truck last me a long long time ,,,,,I love it !!!
"Service Done On My Car"
The service department was great towards me especially Cynthia Patrick. She explained everything to me so that I understood clearly. And I didnt have to wait for too long.
"Lia Toyota Wibraham-great Experience!"
Evan Carpluk and Mary Bartoszek were wonderful to work with! Evan went above and beyond my expectations to help me get into my new Rav4. The entire process, start to finish, was easy and stress free.
"Extraordinary Sales Consultant"
I recently visited Lia Toyota of Wilbraham and could not have been more impressed with Justin Houle, the Sales and Leasing Consultant, with whom I worked. His laid-back approach, his willingness to listen, his patience, and his professionalism made the car-buying process the most pleasant I have ever experienced. I will certainly recommend Justin and the staff of Lia Toyota of Wilbraham to family and friends.
"Outstanding"
As I pulled my truck in for a 10K service, I was met by Cindy Patrick and was treated like a valued customer from start to finish. Service like this makes me glad I picked Lia of Wilbraham to purchase my 2016 Tacoma
"Friendly And Quick"
Cynthia Patrick was the service adviser that helped me the day I needed to get my car repaired. She was very friendly and helpful! The recall service I was told could take an hour to an hour and a half. It took less than an hour. Thank you!
"Do Not Recommend"
We found a car from cars.com that we were very interested in. The initial presentation of the car was very nice and the at the beginning the sales team was very intentive, from there it went down hill. The next day we returned to purchase the car where we waited mutiple times for a long period of time. We were told to wait a couple minutes and it took close to thirty minutes. After processing the paperwork the sales person told us that our car would be ready in two days and we could pick up the car any time after 12pm on that day. Then we go to pickup the car on the said day at a time(1:15pm) that we had confirmed with our sales person. The car was not ready until TWO HOURS after the confirmed time. Overall the experience was unenjoyable and I would definitely not recommend this dealer.
"Gotta Laugh"
UNBELIEVABLE, bought 2 cars on Monday, went to pick them up today. Car #1 paid cash,still took over an hour to complete the paperwork. The "less than prudent" pencil pusher took 4, yes 4 attempts at printing the sales agreement, finally called in back up who took 10 seconds to figure it out. I guess my time isnt valuable enough to ask for help performing this simple function of your job. This should have been done before my arrival. Car #2, now get this TOYOTA CANNOT FIND THE TITLE!!!. GET THE TITLE BEFORE PUTTING THE CAR ON YOUR LOT!!! they took deposits on both cars 5 days earlier THERE IS NO EXCUSE... NOT EVEN AN APOLOGY. They tried to blame the previous owner even though it was leased from Toyota.
"Routine Service Visit"
We have been having our 2015 Prius maintenance performed at Lia Toyota in Wilbraham since the 5000 mile checkup, and it has been a positive experience for us. We are always greeted warmly and made to feel welcome and in good hands. Cynthia Patrick has expertly managed our prompt and efficient service, and has been there to thank us when we are checking out. Nice job, Lia Wilbraham.
"Quick, Curteous, Excellent, Understanding!"
Just as the title says, Quick, Courteous, Excellent, Understanding! I have had routine maintenance done a few times since buying the car - always in a timely fashion. All staff is kind and courteous. Excellent experience purchasing the car 9 months ago also!
"Great Service"
06-10-2016
I went for my first service after purchasing my vehicle brand new from lia. Cynthia Patrick Was extremely helpful and took care of my car while answering all of my questions. I would recommend them to anyone.
"Thank You To Daniel, Joe And B.k.!"
I just cant say enough about this service department. Thank you Daniel, Joe and B.K because you three guys have restored my faith in new car dealerships. Your professional and friendly attitudes are simply amazing. We will be back... again and again and... well, you get the picture. Take care, Steve Rogers.
"Disappointing"
Needless to say this dealership is a major disappointment as well as its turn around on employees! After avoiding this place on servicing my Camry, my husband encouraged me a year ago to get an oil change since he received an email with a special going on for the summer. I gave it a shot and was impressed with my service rep. Jennie was friendly, bubbly and professional! She made my experience a fun one and made sure I wasnt charged more than I should! I kept in touch with her (considering I needed some other minor repairs) and she made it a pleasant experience. I went back in a week ago and was disappointed to hear they let her go! Why? Good employees are hard to find people! Dont let them go! They seemed short staffed and one of the men working there seemed agitated and wasnt afraid to show it! Very unprofessional! I waited too long be greeted and when my car was finished there were grease stains on my door handle and seat! Looks like Im not going there again!
"I Really Do Not Know What One Should Write In This"
01-07-2016
My initial inquiry regarding the reason that a light was on my panel was handled immediately and explained. When I suggested I make an appointment for my 15000 service, the young women, I believe Chris, suggested that if I had time they could do it right then. This was great because I had the time and I would not have to return to have the service. She was friendly, efficient and accommodating. The service was promptly rendered. Thank you.
"Service Review"
We are very satisfied with the service department and all those who work there. Cynthia Patrick is very good at her job and I look forward to seeing her again if I need service, shes deserves a high rating.
"Jeannie Kalogeras Is The Best"
Jeannie Kalogeras is one of the best service advisors I have had the please of dealing with. Her expertise is truly an asset to Lia Toyota. DeJaney another top advisor for you Please keep these ladies moving because they definitely have given us a great experience.
"Excellent Service Representative"
Jeannie Kalogeras was extremely helpful answering my questions, making me feel at ease and quickly finding solutions to any issues. She knows what she is doing and very competent in her role. I will contact her directly with future appointments or questions.
"Very Friendly Service"
Service advisor Jeannie Kalogeras was very friendly and helpful during my July 10 service at Lia. Besides the regular service for my 2006 Tacoma, the technicians diagnosed a problem with my air conditioning system. Jeannie Kalogeras made a point of giving me all the details and costs, which takes the guesswork out of setting up a follow-up service. She is a pleasure to work with.
"Timely And Adequate Service."
Set up appointment at scheduled time. Was taken at designated time and met with professionalism at the onset. Jeannie Koneragos was my service agent and was thorough and professional. Researched for recent updates or past recalls. Totally satisfied! \
""made My Day"!"
This morning I was greeted with smiling hellos, and how can I help you from Jeannie and Dan? I explained the issues with my car. The tech took it out for a spin and experienced my issues for himself. Dan explained what the problem was and gave me an estimate. He told me it would take a few hours, then offered the courtesy van to take me to work and back. When I picked up the car, Dans estimate was even lower than promised and the issues with my car , " solved " ! I purchased my car here and I recommend this dealership to everyone! I cant begin to tell you how " you made my day ". Thank you for such great experience!!!
"Great Customer Service Experience"
I do not own a Toyota, but I had a great experience with my car inspection at Lia Toyota--professional, fast, and all around a good experience.
"My Great Experience"
I was extremely happy with my experience at your dealership... I was nervous at first thinking they would be taking advantage of a female, but right from the start Chris waters was extremely helpful, and explained everything to me in detail and to him none of my questions seemed stupid or he explain everything to me and I think he is a great service man and I would definitely recommend someone to go see him at your dealership if they need service. I hope he goes far with your dealership and I hope all your associates keep up the great attitude that he has it makes you feel comfortable and Im not afraid to go back there with any kind of question because everyone there treats you with dignity and respect. thank you again for the wonderful experience. Elyes korell, a very satisfied customer
"A Wonderful Experience"
05-04-2015
I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on our car. Because of their service department when it comes time to look for a new car I will come here first.
"Lia Toyata"
Great experience at Lia Toyota with the Sales team (Mo, Tim) and handling the paperwork (Jeannie). I found a great deal on my 2007 Highlander and the whole process was hassle-free.
"New Car Purchase"
Justin Houle sold us a new 2015 Camry on March 17th. Justin is a very knowledgeable,courteous and respectful salesperson and he was very fair to deal with. I am sure that Justin will be a valuable asset to Lia Toyota going forward.
"Excellent Service!!!!"
Service was a wonderful experience!!! I was given the appointment that suited my schedule and greeted right away when arriving for service. My advisor was wonderful! Very sweet and listened to all my concerns! She made me feel very comfortable and I couldnt have asked for a better experience! I believe her name was Jeanie. The service was done at a reasonable time and all work was explained to me thoroughly! I will definitely be back for more service!
"Did A Good Job!"
William Montanari was very helpful and respectful of our limited to shop. Knowledgeable during shopping, took care of paperwork very quickly and good follow up. Thanks!
"Best Service Ever!!!"
My husband and I lost our 4Runner during an ice storm on Sunday 1/18. We went to Lia Toyota of wilbraham on Monday 1/19 in need of a vehicle and had great experience. We met with the salesperon Justin Houle and he made a tough situation into a very pleaseant one. He was very knowledgable and personable, not pushy in any way. We ended up buying a very nice RAV4 and feel that we received a good deal. We will continue to shop with you in the future and hopefully it will not be due to a crash. I just wanted to let you know that you should be proud of the job that Justin does and he is a valuable assett to your establishment. Thanks for everything. Lee Vinesett
"Exceptional Salesperson"
I think a dealership is only as good as its sales and technician employees. This experience was very good for us. Our sales person, Leo, was very knowledgeable, very helpful and not pushy or brash. He answered our questions, knew the vehicles, and the "offers" on our vehicle. He seemed to want to work with us, and in the end we did lease a car with his help from this dealership. We would definitely recommend him to friends looking to purchase or lease. We hope the service department will be as helpful and quality minded when we bring our vehicle in, because this dealership is located in our town, and we would love to have the positive relationship continue.
"Kelly Was Very Helpful And Went Out Her Way"
Kelly went out of way to help me get into my new car which I love, she even talked with me when she happened to be there on her day off when I first started looking for a car. There were some small details that had to be worked out in regards to my personal problems but in the long run she helped me through them which I am very greatful for, it would be same if she ever leaves Lia because she is a great asset to Lia I think she can go far with this company. She deseves to get great KOO-DOOS for a job well done!!!!
"Very Happy With Experience"
Sales Consultant Kelly did an excellent job with responding to my many requests for information. She did so in a very polite and efficient way and respected my time. I would definitely recommend working with Kelly when doing a vehicle inquiry at Lia Toyota of Wilbraham, MA
"Great Deal!"
Searched for a car online and found a good deal at Lia Toyota 3 hours away. I spoke with Nuno the sales rep over the phone. He put together a good deal with my vehicle as a trade-in. I made the drive down to check out the car, signed the paper work and they delivered the car to me in VT. The overall experience was perfect and couldn’t have been easier.
