"Disappointed"

I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the sales manager of the problem he NEVER even responded to my letter. I was at the least expecting a response from Mr. Alex Ochoa, but nothing. I paid for the repair via Hoehn Mercedes in Carlsbad who has been exceptional. This year I purchased a 2015 SL 550 from Temecula Mercedes and have no complaints. I suggest avoid Downtown LA Motors due to their lack of response to customer issues.

"Test Drive With Appointment"

Had a confirmed appointment, in writing, at 9 a.m. on a Saturday to test drive a MBZ S600 with Art Magsayo. When I arrived shortly before 9 he stated the test drive could not be done because the porters do not arrive until 10 a.m. to move the car out of the showroom, but he a different model I could test drive which I refused. I asked why he did not call or send me an email about the change in time and he had no answer. He did not have the common courtesy to contact me. I drove 30 minutes from the San Fernando Valley for nothing. Inexcusable.

"Tino Eyvazian Downtown La Mercedes-benz"

Since I bought my SL in downtown LA from the Mercedes-Benz dealership, I have been Lucky to have met Tino as my service advisor and he has help keep my SL500 in mint condition for over 10 years. Most important is the fact that I trust him and I know that he is honest, professional with integrity and extreme knowledge and his trade. If youre looking for someone honest and dont like to get Cheated, ask for Tino Eyvazian when you buy a Mercedes to help you maintain your Benze he is my trusted car doctor. John

"Looking For Internet Pricing On Used Car"

If I get internet pricing I will be happy. So far getting emails from salesmen’s and tec support bat no price

"Best Sales Person Ever!@ Martin Vardanian!"

i got a G63w4 from Martin Vardanian, he was the best sales person ever! i was so lucky to have him! he found me the right car i was looking for!

"Great Experience"

I had a great experience with Michael Jhun at Downtown LA Motors. He was very friendly and made me feel comfortable through the whole process. He was professional and very knowledgeable about the vehicle. I will definitely recommend him to my friends!!

"Ivan Velasco, Service Expert"

Ivan Velasco picked up right where Fredi Urieta, who was also great, left off at Downtown LA Motors. (Fredi started assisting me but informed me that it was his last day that location.) Their knowledge and professionalism lives up to the Mercedes brand. They made me feel welcomed and valued. Fredi told me that Ivan would take care of me and he did just that. It was as if I were his original customer. I appreciated that and would definitely like to work with him again. He was very courteous and professional in taking care of my car service. Thank you. Best regards, Isophine

"Needed A New Key"

David Khachatryan was extremely helpful and prompt. He answered all of my concerns and was very professional. I highly recommend seeing David for service. Thanks David!

"Great Salesperson-informative No Pressure"

Christopher Buchanan is a gem. Patient, informative, polite, no high pressure selling. We purchased a used ml 350.

"Excellent"

Scott Kaufman was referred to me from my Boss. He is pleasant, knowledgeable and excellent from enquiry to delivery of vehicle. Its pleasure dealing with Scott and he is the best ambassador from MB downtown LA motor. I am enjoying my MB 2017 E300w. I would strongly recommend to all my friends and family and two thumbs up for Scott Kaufman.

"Service Leader Frank Phillips: Outstanding Service"

Frank Phillips Lead Service Advisor at DTLA Mercedes Benz provides outstanding customer service. He is always current on the needs of my vehicle and he listens to my concerns. He makes sure that when I leave the facility I am satisfied with the service I have received.

"Buying A New Car"

Kwang Byon is very nice and kind to buy a car.. In future I am going to refer to my friends..

"Maintenance Of My Gl"

Frank Phillips of Downtown LA Motors (Mercedes Benz) in the maintenance department is a rock star and has always taken care of my vehicle and me.

"Great Service From The Pro"

Leo Liu helped me getting my warranty service and had a great experience. If you need service, go see Leo!

"Certified Used Purchase"

Art Magsayo was amazing. He was able to get my financing approved over the phone and had everything ready for me when I arrived for my appointment. Was by far the easiest vehicle purchase I have ever experienced. They even offe free car washes!!!

"Excellent Service"

Excellent attention, friendly, prompt response willing to help.

"Service Surveys"

This is my second visit to DTLA service department both experiences have been excellent. I would recommend them to anyone that drives a Mercedes benz . Tino my service tech does an excellent job.

"No Headache, Smooth Purchase."

I have purchased numerous cars in the past and most were bad experience either with the sales or so called manager. But this time with DTLA Mercedes is different. Ola Amosun was great. The whole process was smooth and easy. Thank you Ola.

"Knowledge And Efficiency."

Mr. Jerry Dilanchiyan is my service advisor on the day when I come in for my first time service. his knowledge and efficiency service has been made the whole process smoothly well done. Thank you very much. Eliza Tsui

"Excellent Sales Team"

Bill Woodman handled our leasing process in a fantastic way! He is a true professional and made us feel comfortable with all aspects of delivery of our new car!

"Barry Murphy"

Barry Murphy is very helpful and satisfied with the quality of service at this facility. Furthermore downtown LA Motors have a nice waiting area while waiting for the vehicle being service

"Barbara Jones"

Thank you Downtown Mercedes-Benz for excellent service to my vehicle and customer service from my sales rep Tino Eyvazian. Tino is also willing to help get you in and out with no problems. He is wonderful and I am glad he is back! Sincerely, Barbara Jones

"Barry Murphy"

I am satisfied with the service done to my car. Barry Murphy was very accommodating and kind. My car was finished on time.

"Need For A Key"

I went to downtown Mercedes Dealer Service Dept. to have to purchase a remote key. Roy Halleluyan was my service advisor. He was very pleasant, professional and knowledgeable with placing the order for my key. He had my car washed while completing forms-I was not expecting a car wash. On the day I picked up my key, again Roy demonstrated the same characteristics as stated above. My car was scheduled for safety inspection, but after waiting almost 2 hours, I was still waiting. I could no longer wait and informed Roy; with understanding , Roy went and returned with my car. I thanked him; he stated"I still owe you a car wash." Overall, the service from Roy Halleluyan was excellent; waiting for almost 2 hrs. for safety inspection I rate as fair.

"Awesome"

Jerry Dilanchiyan is awesome! Man did he help me out alot and is very respectable! Youre the reason why Ill be back to MB of DTLA

"Great Service Tech From Jerry Dilangiyan"

Jerry did an excellent job with handling my service needs for my vehicle by keeping me informed with the progress as well as making sure my warranty covered the issues at hand.

"Professional Service"

If youre looking to purchase a Mercedes Benz, ask for Mr. Michael Jhun at Downtown LA Motors Mercedes Benz. You wont be disappointed.

"Excellent Service Department"

My car got a flat tire out in the middle of nowhere in the mountains and Roadside Assistance was still able to find me and tow me all the way from San Bernardino to DTLA Motors. Because it was a Sunday, I had to leave my car and could not get a loaner car. However, on Monday, I was able to go in, and Jerry Dilanchiyan was my representative. He called me Monday morning as soon as they opened to let me know that my car was being looked at. I went in that afternoon to get a loaner car and he was quick to get me one. The loaner car was in good shape. I was able to reach Jerry easily by phone if I had any questions, and he took care of everything for me-my flat tire, an internal thermometer issue, and a missing tow car eyepiece in the front. Jerry was courteous, knowledgeable, and easy to talk to. I would definitely recommend DTLA Motors and its service department to anyone looking for a Benz.

"Swift Service & Readiness For Service"

I was impressed with the swift service done by the representative, Juan Kim. He was ready for the service and provided me with excellent service. I am very satisfied with his service.

"Great Service Provided"

This was my first Luxury vehicle purchase, and I was Blessed with a true salesman Gary Krboyan. He greeted us at the door before we entered the showroom, and took his time with my wife and I even though we had said we were only there to look. Thats a salesman, showing and explaining his product with no guarantees. It was a pleasant experience for us. This was my first time using Downtown LA Motors service Juan Kim was very attentive to my needs, he explained everything very well and my loaner vehicle was filled and ready to go. Thumbs up Juan.

"Frank Phillips Is The Best Service Guy Ever!!"

Downtown Motors Mercedes Benz is the ONLY place that I take myt car for service, and Im always MORE than satisfied. My service advisor, Frank Phillips, is the absolute best! Hes very honest with the services that I need to get now, verses the services that can wait until later. I trust him with every recommendation that he makes.

"Great Service!"

This was my first visit to Downtown LA Motors after being referred by a satisfied client. I was referred to Barry Murphy who was quite professional and accommodating. All of the service staff was friendly and helpful. I especially like the Recommended Action Plan which provided a detailed analysis of service requirements for my vehicle. Needless to say, my first visit was quite pleasant and I would highly recommend the dealership and Barry Murphy in particular.

"Great Deal At Downtown L.a. Motors Mercedes-benz"

Habib Amla helped me purchased a new Mercedes C250. Habib provided excellent customer service and was very fair with the buying process. This was my third purchase at Downtown L.A. Motors.The best deals are at Downtown L.A. Motors. I will be coming back in the future to Downtown L.A. Motors to deal with Habib.

"Maintenance Service"

Mr. Young Kang was particularly helpful in servicing my vehicles needs. This was my very first time using service needs @ Downtown Mercedes Dealership and it left me with quite a pleasant impression overall. Again, I like to express sincere thanks to Mr. Young Kang.

"Luxury Service But You Have To Be Able To Afford"

I was helped out by Young Kang who is a very friendly and patient service consultant. He took into account that I am a student and that my car is old and gave a fair price for the service I needed. He even took the time to show me everything wrong with the car and explained everything in detail. Overall, I felt like everybody took excellent care of me and my car. Just one remark in general: Make sure you can afford this service - it is a luxury brand after all so parts and service arent inexpensive.

"Excellent Customer Service!"

I went in for a car service and i have no complain.It was a Great Service. Very Punctual. and They even returned my car washed.

"Frank Is The Best"

I continue to be amazed by downtown LA Mercedes Benz. Quality facility, quality service, quality. Frank my service advisor is the best.

"Nice Job"

I just stopped in because one of my head lights went out and I was on and out in no time.

"I Like Downtown L.a. Motors"

My name is Armick Karamian & I live in Glendale. I was interested for Mercedes-Benz C class. I talked to my son about that. He took me to Downtown L.A. Motors. We saw "Arto" the sales man, and he helped us to purchase a Mercedes C250. He is a very good person.

"Great!"

Raj and Craig were great. Overall it was a very pleasant experience

"Customer Service-repair"

Kudos to the Service Departments follow-up on my repair problem. It was next quickly followed up with a call and invitation to come in the next day for the repair fix. I couldnt have asked for more. Thank you since Im very pleased.

"Service For Clk"

I received great service. Glad to see the renovation/remodeling being done to enhance the customer experience.

"Great Service!"

My sales person Gary Krboyan was great! He walked us through step by step showing us the functions and the futures of our new car. The deal went through easy and smooth with no hassle. I will and recommend my family and friends to this dealership.

"Excellent Service"

The service was great. I would definitely return. Xxxxxxxxxxxxxxxxxxxxxxxx

"Frank Phillips"

Initially I was assigned to Jerry, however he took too long to get to me and Frank was asked to see me. Well, I lucked out, Frank was knowledgeable, polite and quite professional. He even offered me coffee and brought it to me. What a gentleman!

"Great Dealership!"

great prices and excellent customer service. What more could you ask for in a dealership?

"Quick And Fast"

Just wanted to thank Downtown L.A. Motors, for your fast and efficient service on my ML350. You Guys are the best!!!!!

"45000 Mile Service Review"

Jake, our service advisor was very knowledgeable. He did an excellent job of expelling the problems with the car and solved the problems in a timely manner. He also dId a good job of keeping me posted.

"Happy Camper"

Wife looking for new or used went on line and found you and the car she drove off in. We went to your store and looking around, out comes Ola Amosun asked if he can help us. Showed us the car the wife seen online, I test drove the car and it was the last time i drove it, the wife took over. Ola was very help full. and the wife is a happy camper. that makes me a Happy Man. Thank you very much.

"Great Save!"

We received a phone call that literally saved us from an expensive repair we could not afford. My hat is off to one of your Managers, Mr. Steven Green, he is simply th best, patient and awesome to work with. He will make your company even better than it is. Also, Mr. Mike Potter, what an awesome guy he is. Made the transition into two new vehicles easy. We appreciate all that you have done for us.