"E400 Wagon"

Super fast; great price; nice and efficient staff. Love the car.

"Glk 70,000 Service"

I have moved farther away from Brea to Long Beach but I always come back to House of Imports for the great service Jag provides. As always, Jag is professional, pleasant to work with, and always provides excellent service. I did have one issue with your service department this round. I had two alerts on my car for a front and rear light, which I mentioned upon dropping it off. When Jag called me to say the car was ready I asked about the lights and he advised that the service department only said the front light needed changing. When I picked up my car and started it, the alert for the back light was right there. A little disappointing that such an obvious feature was missed. Makes me wonder how thorough my service was. Since I picked up my car after 5:30 the service department was closed so I left without this item being fixed.

"Satisfied Customer"

Very nice service technician and a Starbucks machines while you wai. Car was finished on time washed and delivered like valet Service

"Alex Tissot -service Provider"

It was my first time with House of import . ALEX was very pleasant and helped me with a reasonable price on my new tires. Elaine

"Great Service"

Jag always take care of what need to get down and gets done quick with the least amount for hassels it was great,

"Owner, Ml350 - 40,000 Mile Service"

Vehicle was serviced just short of its 40000 service period and service department took great care to advise that engine mounts and transmission bearings needed replacement prior to extended warranty period running out in DEC 2017. As always, Mr Chow and the mechanics took great care to ensure my vehicle was returned in excellent condition to my person. Recommend Auto Nation to those that love Mercedes with top service dept.

"Glk 350"

Adam is the one who help me for the service. I would rate him 5 star on the service. Thanks Adam

"Great Customer Care!"

very satisfied with my purchase. Sales guys were very helpful and friendly I was very pleased

"Amratlal Patel,ref:mercedesbenz C300 Model 2017."

EXCELLELT CUSTOMER SERVICE. ESPECIALLY COBE . THANK YOU.

"Great"

Excellent customer service was excellent , my car is great condition ..

"Service A"

Service consultants at house of import are second to none when it comes to servicing your vehicle.

"Satisfied Customer"

I had a great experience with AutoNation and highly recommend this dealership.

"House Of Imports"

I went in for smog check for DMV, tires checked & car wash and was out of the dealers in 1 1/2 hours. I was extremely happy. Ive always gotten great service at House of Imports and they always take good care of my car which Im very greatful

"Service"

Alex in the service dept was great. Nice guy. Nice looking service station and easy to hang out at while waiting . Will

"1st Class Service"

1st class service was received. Would definitely refer my friends and family to this dealership.

"New Car Review"

It was a good one. The sales were very honest and strait forward. They told us about the vehicle we were looking at and explained the functions.

"New Car Purchase"

All personnel very polite and helpful. Had good supply of vehicles that I was interested to drive.

"Cla250 Purchase"

A pleasant experience without any negotiation. Great customer Service and trade-in value.

"60,000 Miles Maintainance"

Great service, except they dont have a loaner car, so I have to wait for 1.5 hour just to get a rental car.

"Excellent Service From Bill"

i had a fantastic experience with Bill as my Service Manager. He went over and beyond to make sure my vehicle was fixed in a short period of time.

"2016 Mercedes C300 - Alignment Issue"

Nowadays no one walks in without reading a review. I know I do! So does majority of our friends and family. We have a 2016 Mercedes C300 / AMG a beautiful car that my 16 year old drives. He had a flat passenger side rear tire. It was beyond repair. We learned the uneven wear ate through the rubber. Looking closely we learned all the tires had uneven wear. I sent the photos immediately to Ryan Anderson at the House. He promptly replied and even called. He asked me to bring the car for inspection. His team was quick and extremely efficient. Service Advisor Simon Chen took my information and prepared the paperwork. Within 30 minutes gave an update - Alignment was the problem. Expert technician / mechanic began the work and in no time problem was corrected. Ryan and Simon walked over multiple times and gave me progress update. In short time the car was repaired, washed and ready for me to return to my son. Having a reliable team behind an awesome make, gives my wife and I comfort that our young driver is safe behind the wheel. Thank you HOUSE, RYAN, SIMON, MECHANICS & Rest of the team.

"Vehicle Service"

By far the best service, my rep is amazing great customer service wouldnt change this for the world.

"House Of Imports/harry"

Harry is the best! Hes nice, friendly, helpful and just a great guy.

"Service"

Simon Chen is a great representative of Mercedes - its always a very comfortable experience when brining our cars in for service.

"Service"

I have a dealer down the street from my home. I dont receive the customer service I get at the HOUSE. Adam is my service advisor and he is great.

"Manager"

This is the best auto dealer Ive ever experienced. They always put customer first.

"Bruce Fowler"

The entire process has been enjoyable. Both Erwin and Andrew were kind and knowledgeable. I was very excited to get my car and the house of imports made it a wonderful experience !

"Great Service"

Feiendly and helpful customer service. Very happy with the overall service from House of Imports.

"Mercedez Benz Purchase At House Of Imports"

Thanks to Mr. James Ononui and Mr. Mario Santana for professionalism and outstanding job. My recent vehicle purchase experience was remarkable. House of Imports is not a typical car dealership that made you wait for a long period of time and tried to convince you to add optional equipment or service which raise the cost of the vehicle. They were direct to the point of final purchase price. No back and forth negotiations. After my vehicle purchase, my communication with my car salesman did not end. Mr. Ononui made you feel that if you have any concerns or issues, he still available to resolve it. He will will do whatever discussed during the purchase. He was very responsive to my concerns. I truly believe that this car dealership can be trusted in purchasing a vehicle. I am very satisfied with my vehicle purchase. Keep up a job well done!!!

"Owner"

outstanding service, customer support, and interaction

"House Of Imports Service"

Took us in to service the car with out an appointment , no hassles . Brian kept us informed as to the disposition of the repairs . Up front and honest , and priced competitive .

"Service"

Good customer service. We used to recommend this dealer to a friend every time when we have chance.

"Reason Why People Hate Used Car Salesmen"

The people that work here are the most unprofessional people I have ever met. Luckily Autonation provides a 5 day return policy so I was able to give back the car and not deal with any of the headaches. My sister had originally tried to set up an appointment for a BMW 740i from these guys and coordinated for them to bring the car to me at 11 am on a Saturday. Just look at the ridiculous way Andrew, their sales person who they pay money to, communicate with clients. See the conversation in the pictures. The guy basically said lets throw the whole deal out the window because I overslept. Even after this I drove back with Justin, a different sales person, to purchase the car. Once we got to the dealership I never haggled on the price or anything like that, all I said was the steering wheel shakes between 65mph and 75mph and having experience with used cars it could be a variety of things. I specifically said to Justin Sllamniku that when I buy used cars I have the dealership fix all the issues and I come pick up the car after, I will sign everything and come get it when you fix all the issues. Justin and Mitchell both said no its ok go ahead and take the car you have a 5 day return policy and we will schedule for all the repairs to be done on Monday at BMW Valencia, dont worry about anything. I was told Mark Newton would call me at 8am to set everything up. I took Monday off to take the car to Valencia BMW so I can get all those issues resolved. I had my loan ready to go and the bank was waiting to send a check. When I called Mark at 10am on Monday, he then emailed Valencia BMW and afterwards they replied the person dealing with all this is not there and ill have to come back Tuesday. BMW Valencia is 30 miles away from me and I specifically took the day off to deal with this and I gave the dealership a chance to fix the car to begin with, before I take vehicle. I also noticed that the cars bumper in the front was painted really poorly and had a lot of overspray, so I decided to take the car to my body shop to find out that the entire left side of the car was painted and was poorly blended. I bought lease returns before and I have to say whoever painted that bumper looked like it was done by someone in their drive way. Just take a look yourself. I am not a professional but even I saw that. See pictures. Eventually after speaking to Mark many times, I was authorized to take the car to Center BMW which is 10 mins walking distance for me. I took the car to Center BMW and while trying to balance the wheels they found out the wheels were bent, the car remained there for the next 3 days while we argue about having it being approved as a repair. We called Mark to try to get this approved and done with but Mark said "why dont we give you a rental car and we will take the BMW and try to have it repaired at our dealership (House of Imports)". My problem with that is the fact I had given the sales people the opportunity in the beginning to do that. Even after finding out the left side of the car is messed up and the badging on the car showing as a BMW 750i instead of 740i, I was going to purchase the car anyways as long as everything was approved to make my life easier. They put this car back on sale still with the same false badging which this is blatantly misrepresenting the car. Here is the link (cars.com/vehicledetail/d…) Sometimes you have to do what is best for the customer not the business, especially when the customer gave you several chances to have the car repaired on your terms. Mark said he only wants to fix the car "on his terms". I took the car back and emailed their GM and got no response. I would stay away from these guys. The only good part was Autonation 5 day return policy. I ended up buying a 2013 BMW from Norm Reeves Honda. The sales person was younger but more professional and the car was in much better shape and overall a much better experience.

"Mrs Arias"

Harry was great he kept me update at all times. The facility is clean and offers free starbucks coffee. Harry even got me a courtesy car while my car was being serviced. I even got a free car wash.

"Car Service"

Adam Tashchyan is a very good service advisor. He treats car service customers nicely.

"B Service"

Great service. Colby was very helpful. He helped to make sure my car is running like new. Besides the B service his team found some other issues with the car and got them taken care of.

"Buying A New Car"

Excellent job in helping me find a new car. Sales person explained everything about the new car and its functions in detailed manner. He took me to a test drive which really helped me in deciding what size car should I get me. In doing so I was able to know if the car is suitable for me to drive. Sales person worked hard to make the trade in of my old cars with the best value. Sales person helped me a lot.

"Service Of 2013 C250"

Met by Service Advisor (Adam Tashchyan) at the appointed time. He handled the issues with my car in a professional manor. Notified me in a timely manor when the car was ready. Was very happy with the service.

"Mercedes Service Done In Buena Park Ca."

My service representative Brien at the Buena Park Mercedes is top notch. He keep me updated through the process that my vehicle was going through. He is very professional but also has the touch of being sensitive to your needs. My next service or whatever for my Mercedes I will definitely want him as my service representative.

"Jag Service House Of Imports Buena Park Ca"

Jag always take care of my car, needs and is friendly and timely

"President"

My service provider has been very nice but since House of Import does no have cashier that kept him busy doing many things at one time. I had to wait for a while before he was able to help. Their service is definitely not like before. I may change my service to other dealer.

"Car Service"

Very good. Treated nicely while car is being serviced.

"Gle 43 From House Of Imports - Sameer Moosani"

Wonderful, very professional . Sameer found the exact car we wanted and took care of everything in a very timely manner.

"House Of Imports, 6862 Auto Center Dr, Buena Park"

We have had Great Buying experience in the Past and We keep going back, Wonderful service Friendly Staff, and a Special Thank You, to Nick Salama whom, we have being dealing with for the past Several years. We fully recommend House of Imports, for your Next Auto mobile buying experience.

"The Best Car Purchase Experience Ever!"

I had the best car purchase experience ever dealing with Jason Hogben and the House of Import team! they are professional knowledgeable. Exceptional service! Will never buy another Mercedes anywhere else.

"Pleasantly Surprised"

It was a pleasure working with James Ononui. From beginning to end James was professional, helpful and determined to get me exactly what I was looking for. This was the third Mercedes Benz dealership that I had stopped by. No one knows the cars like James. He can tell you how everything works in seconds. Not only does he know the car. He knows how to make things happen. I had told James the must haves for my S-Class and he delivered. He didnt have what I wanted on the lot but it took him just a few days to find it. He was in constant contact through out the process. I was informed that a car that I may be interested was getting ready to be sold. I was contacted when photos were available. I was quoted a price and was told that it could be delivered from up north. No other sales person was this detailed and on top of what I wanted. James worked for my business. The entire process with House of Imports was pleasant. My finance contact was also pleasant and professional.

"Esther O."

The service very good. He kept me up to date with the repair and time frame. Excellent customer service?.

"Great Service, Satisfied Customer"

I went in to get my front two tires replaced and my speaker fixed as well. I was helped by Christian and he did absolutely everything to make sure the process of bringing my car in was as easy as possible. I got the customer service that I expected and was happy the process was made simple.

"Bill Chow"

04-01-2017

Bill is very accommodating and friendly.He is helpful in so many ways.Overall hes outstanding!

"Best Best Ever"

He is the best dealer of House of Imports. Excellent!! Next time Ill go with him for sure.