"Wonderful"
I purchased my vehicle last week. I did not feel any pressure from the salespeople. I had a very good experience. Yesterday I took in the car for service work---acually it is a coating inside and outside and its free with purchase. All the service people including the shuttle driver are super.
"Excellent Customer Service!"
This particular dealer had the car I wanted, and then some. I went through two independent dealers before coming here but either the car looked like garbage (even though it looked clean in pictures), or I was dealing with an unprofessional, unfriendly salesman. I had a fourth stop planned as well, but when I landed here, I knew I didnt have to look any further. Im very big on customer service, and Patrick in sales and Brandon from Finance exceeded my expectations. They were very professional, knowledgeable, and most importantly, friendly and very easy to work with.
"St.claire Cadillac"
Love ? it there! Timely, friendly, knowledgeable. Safety paramount on my list They take care ? of us
"St. Clair Cadillac"
Talk to Terrance Medeiros he is very knowledgable on every car in that place. Great Customer service and service dept. and the finance person was a gem. Great place to buy a car and great continued service.
"Service"
Everyone was friendly and efficient with their time. I would definitely come back for service.
"Great Dealership"
Forth car I have bought from St Claire. Truly a great dealership that takes care of repeat customers.
"Customer"
I leased my car in 2013 SUV then bought it this year 2016 and I have had the best customer service and support fromm every employee at the dealership. I drive from Hayward to Santa Clara for their service. Sylvia Feliciano
"St. Claire Service And Purchase Of My Car."
They are so easy to work with and make sure my services are on time. My service person JJ always is very pleasant and helpful.
"Vehicle Service"
Continue to give my good thoughts to such a responsive and dependable service agent Tom Socco
"Love The Service Dept Dislike The Sales Dept."
Service dept. is better then the sales dept. There isnt a joy of buying thats for sure, its a effort. The salesmen act like its a effort for you to spend you money. The buying process is way to long, your stuck in a cramped office while they run back and forth and hand you papers.
"Service"
excellent service department and friendly / dependable service department advisor.
"St Claire Cadillac -san Jose"
HAVE BEEN BUYING/LEASING CARS FOR OVER 52 YEARS: MY EXPERIENCE AT ST CLAIRE IS THE BEST ONE EVER. THE STAFF ESPECIALLY TONY THURMAN WAST PATIENT PROFESSIONAL AND VERY KNOWLEDGEABLE.
"Great Service Advisor And Service"
Service Advisor JJ VanDongen is a car hobbyist whose knowledge and understanding of cars and their systems is far, far deeper than most service people. And he willingly shares his knowledge with his customers, without attitude. His recommendations for work to be done are always in the direction of reducing the expense to the customer. This is the kind of guy you want to work with !
"My New Ats Purchase Experience!"
They continue to impress me! Since I purchased the car until a year later still the same great service! I feel protected on the road.
"Best Experience Ever!"
We bought our 2013 CTS about three weeks prior to returning to the dealership for a roaring sound coming from the front end, along with a popping noise when turning corners. When I showed up early for my appointment they took all my information about the issues gave me a loaner car and sent me on my way. When I came back the next day my car was washed up and all fixed. The whole process was easy and hassle free. I dont think I have ever had such a great customer experience when coming to having something fixed. I cant Thank St. Clair Cadillac enough for being so good at the customer service side.
"Chris"
It all was a wonderful experience to work with J.J. He?s pleasant and very efficient
"Great Service "
The service personal are always friendly and helpful. They honor warranties. I had a brake light replaced and during the course of the year it somehow cracked. I took it in thinking I would have to pay for it to be replaced again, but no! They replaced it with no charge and said it had a year warranty so free of charge. They are awesome!
"Great Service "
Friendly atmosphere, good staff , coffee and donuts , nice touch!!
"Great Service!"
Great custemer service. I enjoy the nice and smooth ride of the new 2016 Cadillac Suv. I hope to continue to do business Just the suv is a little bit over price.
"Top Notch Service"
The service at St Claire Cadillac is top notch. Any time I need any thing the team led by service manager Paul Cimoli go over and beyond what is expected. For this reason I drive past many other dealers to visit them for all my car needs.
"Attentive And Professional."
Always terrific experience. Great service department.
"Im And Elr Owner "
Very good - as usual. Just more normal maintenance but again a job well done.
"Great Staff! "
I went in to purchase a new vehicle and had a great experience with the sales person and the support staff! Would go back for a second maybe even a third time if I need another new vehicle
"Great Customer Service!"
The customer service was excellent from the moment we walked in the door! It is one if the big factors why we decided to purchase the vehicle. Everyone worked well together and process was seamless! Great work and thank you for making it a positive experience!
"Great Service"
Took our 2012 CTS in for service, oil change. We dropped off the car the night before and the next morning about 11am Tom called to tell me I could pick car up in 30 minutes. When I picked up my car Tom answered all my questions and gave me some additional info that I did not know. Thanks for the great service Tom.
"Service Dept."
Ryan Fuller and Tom Sacco are very Professional. Your guys are the best at what they do. thank you thank you thank you!!!!!!
"Great Service--expected, And Always Received."
I was able to make an appointment in a timely manner, and was able to get the Service Representative i wanted to get--Tom Sacco--who is always great to work with.
"Great Service Every Time!"
Came in for maintenance service & was treated as a very valuable Customer from the moment I pulled up to the service drive and throughout the whole process (including cashier). I received my vehicle very clean (and vacuumed)! I really appreciate the Dealership accommodating me with a loaner car on every visit. Thank you St.Claire Service Dept for your outstanding service!
"Gooh Friendly Service E "
Good friendly customer service. I will continue to use St. Claire Cadillac for all of my service needs.
"Great Service"
I was very pleased with the service performed on my car the Service Manager was able to have all things repaired and now the car runs like a new car.
"Cadillac Owner"
My service agent does a great job with my needs being top on his list.
"Fantastic Service & Team Work"
I am very pleased! Thanks for the whole team and the very efficient work.
"Excellent Buying Experience"
Very friendly, attentive and patient through the entire car-buying process!
"Top Notch!"
Top notch service - professional staff - especially Tom S he is the best!
"2013 Cts"
Everyone was friendly and the coffee and donuts are always a good touch to make you feel comfortable waiting for your vehicle.
"Excellent Service"
I had a dead battery and didnt have an appointment. JJ provided excellent customer service.
"Great Service Department"
JJ is the best service advisor He is the reason we are repeat customers of Saint Claire Cadillac
"Accolades For Tom"
The work was done well and timely. Working with Tom Sacco is always a pleasure. He is very knowledgable and accommodating. He is the primary reason that I continue to have my work done at St Claire. Lou Luzzi
"Great Service!"
Service is prompt and the people who work there are friendly, helpful and competent.
"Great Service And Clean Facility"
Took our Cadalic CTS into the dealer because the check engine light came on and also because we were experiencing a skipping feeling from our tires when driving. Tim was our service advisor and he listened to my complaint and when they didnt experience they same thing as I was discribing he called me and I told him to drive the car and make a u-turn orturn to the left. Tim drove the car and did what I had requested and than he experienced what I was talking about and they than proceeded to work on the problem, which turned out to be pretty serious problem. This was the second dealer we had taken are car to and the only one who listened to what I was saying. Thank you very much for that Tim.
"Good Job"
My service consultant explained things thoroughly and in language that I could understand. The work was done in a timely manner while I waited.
"St. Claire Cadillac "
I would like express my gratitude on a previous experience. I had my 2014 SRX for only 3 months,towed after my battery died and when I recived my car back, I had a crack on my window shield. Paul and his staff were very professional and prompt when replacing a window shield for my car. I would like to thank Paul for making me a proud owner of my SRX. Customer service and satisfaction is high on this team priority list At St. Claire Cadillac. I appreciate it.
"Great Service!"
Great Service at St. Claire Cadillac. I skipped by local east bay dealer and decided to give St. Claire Cadillac a try based online recommendations. I was impressed with the attentiveness of the staff and overall service experience. Will definitely be returning for future service needs. Thanks!!!
"Outstanding Customer Service"
Customers are indeed the focus of the entire staff at St. Claire. From my first test drive of a 2015 SRX to my purchase and my recently completed first 5000 mile service, the service and attention to detail have been exemplary. As a result, I am a Cadillac owner for life.
"A Great Service Experience"
JJ and the staff at St Claire Cadillac were awesome. They provided top notch service and made sure I was well taken care of. The performance and quality of the car is what made me decide to buy a Cadi, but the service experience is what will keep me coming back as a customer.
"Great Customer Service"
I had a really good experience at St Clair Cadillac. My advisor Art was extremely curtious and explained everything to me in a relaxed manner. It made me feel like I was his focus which is not my normal experience at car dealerships. And most importantl, my car was done when I was told it would be done and for a reasonable cost.
"J.j. And Rich Did As Great Job. "
J.J. and Rich did a great job. Thank you for using the correct engine oil.
"Excxellent Service"
Its always a pleasure doing business with Tom Sacco and your Staff
"Service Review"
They were quick and courteous. Washed my car and cleaned the inside so it was a double pleasure to have my car serviced there.
"Tom Sacco Is Customer Service!"
Overall customer service at Saint Claire Cadillac has been superb since I started using this agency for maintenance of my 2006 Corvette. They have developed expertise in all GM models and their work is superior to the Chevrolet dealers which seem to bounce around owners like changing of sox. Thanks to Tom Sacco, I am confident in the performance and safety aspects of Corvette ownership.
