"Great Service"
06-09-2017
Quick and easy dropoff for maintenance service. Shuttle service is prompt. People are friendly and knowledgable and the service is trustworthy . I would highly recommend this facility.
"Great Experience."
06-09-2017
the friendly, patience, and good deal by dylan...went to many dealers and all pushed me to make the purchased. I recommend this dealer to anyone.
"Great Service"
service guy MArk was amazingly helpful; knowledgeable; he was courteous and took a keen interest that I was taken care of. He really seemed to not only know the car business but also very familiar with your systems.
"Nice People"
Brian was super kind and attentive even though he was extremely busy. I felt well taken care of. more words more words more words.
"My New Car!"
06-07-2017
I have not purchased a car in 15 years. I could not have been more pleased at how the sales and financial team was really working for me. They made the process of finding the right car and obtaining the right car for me a breeze. I highly recommend.
"Great Service"
06-07-2017
Always top notch service-and in the waiting area-time just seems to fly by. I always feel appreciated and welcome. Never worry about not knowing what is up with my car and repairs.
"Toyota Service"
06-07-2017
Gordon was efficient with my time, the work on my vehicle was done quickly and done well. The truck was even washed when it was finished.
"Great Place For Toyota Service"
06-06-2017
Girl was very nice and no delays. They washed the car! Good coffee. Prices reasonable. Etc Etc etc etc etc etc.
"Dan And Mark Are The Best!"
06-06-2017
Fast, efficient, trustworthy. Love the new facility, and they got me in and out of there in a hurry. Keep up the great work guys!
"Quick, Courteous And Thouroughly Detailed Service!"
06-06-2017
The young woman who helped me was very polite and courteous. She explained my service in detail, alerted me to me me to future repair items that needed attention and was very prompt with calling me back when my truck was ready to be picked up.
"40 K Mile Service"
06-06-2017
Scheduled 40 K service, but front tire had a nail, but tread was down to 3/32, so new tires put on. All done quickly and efficiently
"Great Service"
06-05-2017
Great service and quality of work are excellent. Everything from checking in to picking up my car was easy and convenient.
"Great Service"
The online scheduling is quick and easy, then show up and get the service! Its that easy! The service is fast and high quality.
"Great Customer Service"
Mark Roy amazing customer service I completely trust him. he is why I go to Toyota . He is polite courteous professional and very nice
"Tacoma Service"
06-02-2017
Great service writers (at least the one that helped me out) that know what they are doing and talking about. Shuttle was very convenient.
"A Great Buying Experience"
Friendly, efficient, knowledgeable . Not sure why the survey insists I use 20 words to say this. Four more words to go.
"My Awesome Experience At Santa Cruz Toyota"
I liked that William explained everything about the car and wanted to make sure that I was having a good experience. He checked in with me every so often to see if I was okay.
"Excellent Sales Department"
05-31-2017
The pricing was very straight forward. We didnt feel like we had to play games nor did we feel like we werent getting a good deal. Dylan was great during the buying process and the F&I experience was equally great. We had been dreading having to go through the new car buying process but they made it easy and gave us a great deal!
"Best Car Buying Experience Ever."
05-31-2017
Professional and courteous customer service. It was great doing business with them. The entire experience was smooth, stressless, and satisfying.
"Good Times"
05-30-2017
Friendly folks All around pleasant truck shopping Modern clean dealership Repair shop and parts open 7 days a week Nice! unlike my Ford dealership parts and service only open Monday thru Friday thru Friday
"Quick,easy Service"
05-30-2017
I called on Sunday afternoon and was able to get my car in for service the same day. It took less than an hour, and they washed my car, too!
"Vey Clean Dealer In And Out Easy To Find."
05-30-2017
The process was very easy. I went online about two weeks ago and ask for a quote and the internet sale manager Dylan provided what I needed.
"Great Service And Customer Care."
05-30-2017
Bryon provided outstanding assistance clarifying service procedure and explaining recommendations. Prompt service and option of nice wait area or shuttle offer.
"Dylan Shay My Sales Person Was The Total Pro, "
Dylan my sales person actually knew everything about the truck I wanted. He did not waste any of my time and was the total professional .He did everything he said would and did it when he said he would. If he was a contractor he would be building my next house.
"Great Customer Service. Attentive, Speedy."
Speedy, friendly service and very clear communication from start to finish. Chelsea was my service person and I told her that I was very impressed with her customer service.
"Great Staff: Helpful, Knowledgeable, And Friendly"
Staff was friendly, knowledgeable, and helpful. I liked that the representative who walked us through the process was separatated from the financial negotiations.
"Great Service"
Friendly service. They offered to schedule a recheck service appointment but I declined due to an unpredictable schedule. Resolved all issues I was having with my car in a timely manner. Shuttle service was extremely helpful!
"Great Service"
Chris Meyer was extremely helpful, and made the experience comfortable. I was nervous to go to a dealership because the sales men are usually very pushy. Chris was not, and it was actually enjoyable.
"Toyota Of Santa Cruz"
Originally I was told that it was going to take till 12pm to get a battery change and oil change. Jim made sure I was out by 8:30am
"Nice People"
Allowed me to keep the car at the dealership for a few days while I was on business trip after repairs done.
"Low Pressure Sales"
Toyota of Santa Cruz friendly sales team and low pressure approach made buying my truck a great experience. Honest and straightforward.
"New Car Purchase"
I dropped my vehicle off for repairs, and decided that the cost of repairs was not worth it in comparison to the cost of putting a down payment on a new vehicle. The process was streamlined and all staff I interacted with were polite and professional. "JP" did excellent work finding me an affordable deal on the lease and the sales rep Johnny H. was very informative and fun to talk to. Mike (sorry, I forget his last name) in the mechanical services department was also excellent and very personable.
"Customer Service Is Good"
05-25-2017
Quality of the service, and counter people, were both excellent. A response should not be required to be a certain number of words. Change your survey.
"Wonderful Service"
05-25-2017
Jim Martinez is great. Also, Tina was very helpful in scheduling my appointment. Car was ready on time, and, it was a little less than the estimate! Always a good thing!
"Great Service"
05-25-2017
Mike did a good job of explaining the problem with the vehicle and the services required. He was very courteous and friendly. The work got done on time.
"Great Service"
05-25-2017
Easy to schedule an appointment and if needed a shuttle is available. The service representative offered to schedule my next appointment.
"Quick And Easy"
05-25-2017
This was quick and easy. Called in at noon. Got in at 1:15PM. Finished at 1:45PM This could not have been easier.
"Well Trained Sales Staff"
05-23-2017
Both sales people I worked with asked enough questions to find what would be the best vehicle for me. They understood any concerns I had and helped find the right solution for me.
"Wonderful People To Deal With"
05-23-2017
Everyone took the time to make sure we had everything we needed. There was no rush or pressure, enjoyed our salesmen, Joel, Chuck and I started last Thursday with Jackson. J. P. got me through the paper work with no hassle. Would definitely recommend to anyone wanting a new car!
"Great Service, Pleasant And Courteous People Here."
Very pleasant place to sit and wait. and people are very courteous and friendly. Place is easily accessible from car to inside and from inside to car.
"Good Experience "
Chris, Adam and Delfino did a great job. This is our third car from Toyota of Santa Cruz. Thanks for all the help
"Great Service"
Professionalism of Adam West. He is the main reason I continue to go to Santa Cruz Toyota to get my car serviced. I even just recommended Santa Cruz Toyota service to a friend.
"Great Service "
Customer service was great. Chelsea helped me get what I needed done and I will defiantly be back. Thank you for all the help
"Good Customer Service"
good communication, friendly, helpful, my car needed to have part order and they came when they said they would and my car was done in the time frame that i was told Brenda was great to work with :)
"Excellent In Everyway!!"
05-17-2017
No nonsense approach! Jim Davis listened, paid attention, answered my many questions. He was not pushing with me. He has great communication skills. He called me and was available when he said he would be. He went the extra mile and stayed late to complete our sale! A++
"Show Room Is Very Impressive"
05-15-2017
Very friendly with customer, easy to work with, paper work to process was quick and easy, total time spent from A-Z is about 3 hours which is acceptable for buying cash, great service, thanks.
"Great Service & Customer Service"
05-15-2017
I recently bought a Jeep and had it serviced at Santa Cruz Dodge, Chrysler, Jeep and the service wasnt bad, but it wasnt even comparable to Santa Cruz Toyota. I really appreciate the good customer service and the good work the mechanics do at SC Toyota.
"Great Service Done Quickly"
05-15-2017
Friendly service writer, quick work, kept me up to date with repairs that needed to be done, and processed paperwork quickly when finished. Also, the repair work seems to be will done.
"Great Car Buying Experience "
05-15-2017
smooth and very easy to deal with. The car salesman, Alex, was incredibly friendly and honest. I couldnt have dealt with a better person. He represented your company very well
"Great Service"
05-14-2017
No nonsense. Got exactly what I wanted with no hassle. Sales manager was great. Financing was easy. Would highly recommend this dealership!
