"Service"
Always efficient. My service guy ROY is THE BEST!!!
"Mr. Spretz"
Overall very good service. Service Advisor (Matt) did an excellent job.
"Ford Explorer"
Always a delightful experience! I may never be able to drive anything other than a Ford because I am so attached to the dealership!!
"Jeffhollings@gmail.com"
Generally pleased with the service. Waited ten minutes before someone came to review my planned service. Only 3 cars in front of me. Did not see any urgency in getting cars processed so people could get out of there and go to work at 7.30am.
"Great Experience"
Service was great and very accommodating. I was prompt rides to my home and great communication of when my vehicle would be ready.
"Warranty Repair Experience"
Took my Fusion in for some warranty service. One of the issues was tricky to diagnose (as it was a subtle problem), but the tech persisted and correctly diagnosed and fixed the issue. The service rep was in good contact with me throughout the process. Car was washed prior to return!
"Walnut Creek Ford"
The service is always great. The people are courteous, helpful and cheerful. My only complaint is the wait time.
"Thanks"
I received the best service from Maxine. She is very professional.
"Good Service"
Excellent, fast and friendly service and experience.
"Excellent Customer Service!"
service writer was very friendly and helpful. my car was finished ahead of promise and they even washed it for me! great job Tim and crew!
"Great Dealership"
My service tech was Matt. He was great ! Communication and follow up above expectations ! I will be requesting Matt each time I bring in my truck.
"Parker"
Great service. Friendly, very informative and great environment.
"Iren Suhami"
I love the way I am treated as a customer. The car is ready when I am told it is. The waiting area is awesome with WiFi connectivity so I can work while waiting. The coffee is great. All around I have always had an excellent experience.
"Salesman"
All Good! The people care and work hard here. Generally you win with that attitude
"Well Trained And Courteous Staff, Small Issue"
In general, I think the service staff at Walnut Creek Ford are excellent. I had to remove a star this time because I had several problems related to manufacture of my vehicle that needed fixing, one of which required a new seat belt buckle. They did not have it in stock and ordered it, so I returned next day and it was wrong part number. This required yet another trip to the service department and another 90 min wait for repairs...
"Great Service"
Everyone was very friendly and helpful. I would use them again.
"Excellent Service"
Matt made the entire process seamless, and the staff went above and beyond for my last service.
"Above And Beyond"
Walnut Creek Ford service is always quick and friendly. But what drove me to take the time to provide feedback is the fact that my car was returned washed and vacuumed last time I had it serviced. As a working mom of two kids, this was like a gift from the heavens. My car is typically very messy, and I have little to no time to get it cleaned. When I saw my car come out all clean and pretty, I wanted to hug somebody!
"Excellent And Professional Service"
Walnut Creek Ford consistently provides incredible and professional service. While Im not happy with the issues I have had with my Focus (transmission/recall issues), the service has always been wonderful.
"Service Review"
Quick courteous service. Delivered in 1 hour as promised.
"Great Experience"
Roy is an excellent service advisor. He made the service experience extremely smooth and enjoyable. Would definitely recommend your dealership to my friends.
"Excellent Ford Dealership"
Vehicle was serviced promptly and completely just like it always is. Personnel were more than willing to do whatever was necessary for customer satisfaction. We are more than pleased with Walnut Creek Ford for sales and service.
"You Are The Best"
Your the best and so was my service advisor luv you guys
"Service At Walnut Creek Ford Dealership"
Walnut Creek Ford has always provided me with excellent timely service. The Service people know their business and are very courteous. I have purchased three vehicles from this dealership as well as my recommendation has led other family members to purchase and lease from this dealership. I have all my vehicle maintenance done at this dealership. I highly recommend them to others.
"Paint Car"
Jason did a outstanding job taking care of us! I appreciate the time you spent getting things done for us like getting a Rent-A-Car. Keeping us update weekly help a lot. Great job all the way around.
"Buing And Service For Ford C-max"
Excellent, efficient service. Able to get appointment online, quickly, at at convenient time. Worth the trouble of coming all the way from Oakland.
"Car Repaired & Serviced"
Its a pleasure bringing my car in for service knowing I get friendly and fast service (most of the time). The service person handling my car was Roy and he keep me informed as the repair progressed. I also feel that the techs are experienced to find my problems. I come from a distances to get me car service even if its an oil change since I know its in good hands and 1st class service.
"Thad Beier Reviewing C-max Energi"
Working with the group to buy the car was great. A very good team in all respects. There has been a challenge, though with some maintenance -- particularly the modem in the C-Max Energi. Ford clearly changed their partner in 2017, so the modem was updated, and that was done at Walnut Creek Ford in January. Unfortunately, the modem didnt work for the next 8 months. I called Ford, and they suggested a further update -- but Walnut Creek said that they needed to get a new modem. After a couple of weeks, though, clearly there was a software update somewhere in the Ford ecosystem, and the modem has been working fine since then. I recognize that the electronics of current cars are incredibly complicated; but ... eight months seemed like a long time. Still, the group is quite friendly and good to work with.
"Great Service"
Excellent Service outstanding in every regard. timely, perfect
"2012 Ford Edge"
I like the friendly and great customer service I received from Dan, Maxine and Krista.
"Explorer Owner"
Friendly, responsive, and fast. Ford got our scheduled service done quickly and even washed our car!!
"Walnut Creek Ford"
Super friendly and fast service. Matt in the service department was extremely courteous. Waiting area was very comfortable.
"20,000 Mile Service"
Good service manager. Car serviced in a timely manner. I like the look of the new lobby!
"Provided Extra Service"
My fix is under warranty. Beside fixing my A/C issue, Walnut Creek Ford also found and replaced the squeaking belt of my car.
"They Went Out Of Their Way To Be Helpful."
Always first class. Appreciate being able to talk directly with service technician regarding unusual problem. Service Advisor Joe very helpful.
"Good Customer Service For Service"
Good customer service and great technician, for services is good but not for sale team one of the sale guys never call me back
"W. C. Ford"
Ride home and picked up when complete. Service went great. Advisor took care of what was needed. Thats why I keep coming back.
"Excellent Service!"
Courteous, knowledgeable and professional staff. As always, service advisor, Roy Ayabe, did a great job! Thank you.
"Always The Best!"
Every time we use your service we have been impressed. Thank you for providing excellent care from the online appt, confirmation, timely service and professionalism.
"Good Service Overall"
Service as done in a professional and timely manner with transportation provided from and back to the dealership.
"Ford Fiesta"
They were very helpful and very professional. They made a repair job easy and communicated with us the entire time . We were very happy with service.
"?????"
I would like to have had the options available on my model explained better. I would probably have upgraded to a more expensive model had I known the options I wanted werent available on the LTD; just the Limited./
"Walnut Creek Ford Service"
I needed my oil change service in a hurry. My service rep Matthew Bolt made sure it was completed on time. Great experience!
"Walnut Creek Ford Service Department"
I went to Walnut Creek Ford for an airbag recall for my 2008 Mustang. Staff was super friendly and efficient. Vehicle was done quickly and the job was done well, leaving the car clean. Walnut Creek Ford is great.
"New Car Purchase"
I have bought 3 cars from Walnut Creek Ford in the last 5 years and have always dealt with Steven Von Gogh and he has done an excellent job of making sure I get the car I was looking for with all the options I wanted. The finance department also made sure I understood all documents I was signing and informed me of all my options in different ways to finance. There are 5 other Ford Dealers closer to my house but I always go back to Walnut Creek Ford because they treat me right. I even go there for my oil changes even though I have a Ford dealer only 5 miles from my house.
"2017 Escape"
We love our new car. We wish it were a hybrid and had better mileage. Also, the rear doesnt open up in a way that we can put things in the back without opening the garage door, something we sometimes hesitate to do in our neighborhood.
"Walnut Creek Ford Values Customers"
Everyone was professional and communication was constant. It seems to be a very well oiled machine. I appreciated that. It is important for me to be able to set an appointment, arrive at that time, be treated respectfully in a timely manner and a professional, thorough job to be done. That is what I found there.
"My Last Service"
I have had mostly great experiences. This last time i was a bit frustrated that i described a pretty significant issue that they said they couldnt duplicate so they couldnt fix it. My passenger side sensors are going off often for no apparent reason as there is no one next to me-for ex. Im at a light waiting to turn left and it starts beeping crazy- when Im on a conf cal it is very unprofessional. It happens all the time and because they couldnt duplicate in the short time they had it they said they couldnt try to fix it. It has now happened most days since I picked it up, I took a video and emailed it to my service person last Friday and I have not heard back. I called today on my way home at 5:15 to follow up and Jason told me he would have my service person Ron follow up-im hopeful i will get a call tomorrow and they can tell me how to fix the issue.
"Walnut Creek Ford - The Best"
Stating with the phone call to make an appointment and everything up to driving my car back home was absolutely THE perfect way a business should treat a customer.
"My Ford Experience"
Matt my service advisor was great! I was under a tight timeline and he assured me my car would be ready, it was earlier that I requested. Though I bought my car at a different Ford dealership, I will continue to bring to Walnut Creek for my services.
