"Worst Customer Service Experience"
I bought a brand new Toyota Corolla from this dealership , And I recently lost my car keys and tried to use my spare , but the ones they provided for me with did not go to my vehicle . So I had to get it towed to the Toyota delalership and they told me that they would not replace them . And that I had to pay the full price for a new set of keys . And that because I didnt notice that the keys they gave me when I bought my vehicle didnt belong to my car sooner that it was my fault. They apologized for that they had a mix up but that they would not cover the cost of the new key which I had paid for . Do not talk to RACHEL she was very rude , cut me off while I was trying to explain the situation , and she will hang up on you . Hmmmm very unprofessional behavior for a customer relations manager . They kept giving me the run around , hung up on , and not calling you back . So much that I had to drive to the dealership in person to voice my concerns , and still no one wanted to help me . They pretty much were uncooperative and pushing me out of the show room to get rid of me and not resolve a mistake they made . Will never purchase a vehicle from this dealer again !
"Ask For Simon Dharmawan."
04-03-2017
This past weekend, I helped a close friend of mine purchase a 2017 Toyota Corolla LE Eco from Simon Dharmawan, one of the internet sales managers. My first impression of the dealership was that it was extremely well-maintained, with many offices for the finance managers to expedite the sales process for multiple customers. There is also a child-friendly entertainment area, as well as a stellar coffee machine with tons of touchscreen options. Simon was by far the lowest-pressure and most accomodating salesperson I have encountered in the car business (having worked in the industry for 2 years), and had great patience despite my cutthroat questions and desire to establish total transparency. My advice to prospective buyers would be to come in with your research in hand, ask for Simon, and prepare to fire away with questions until youre completely satisfied with making a decision. I thoroughly enjoyed the negiotations and would come again just to have fun.
"Horrible, Worst Experience Ever!!!!"
This was by far the worst experience ever!!!! Such a waste of time. I am honestly at a loss for words because I am so angry and disappointed. Here is what happened first of all I got to the dealership at 11am it is now 7:30pm and nothing was done not even shown a car. I got to the dealership knowing what car I wanted and they never brought me a car. I was promised they had the car I wanted and after signing paperwork and after a few hours of waiting they said someone else had sold it. This event happened twice the same day same dealership. I picked 2 cars and said they had them, after a few hours of waiting they had sold both cars. These guys are very unprofessional and have a very bad communication with each other. So much happened in one day. I walked out with a horrible experience.
"Worse Dealer Ever"
03-31-2015
They are the worst dealer I have ever seen, I bought a car for the first time and I didnt have a good credit score so they took the full advantage of it and gave me a higher rate then a new car but they gave me a used car, I need a car so I count say anything because I was new in usa so i didnt know anything whatever they told me I belived them. Now after 5000 miles the car need maintenance and for maintenance I bought oil change insurance from them, but when I went to do that the service guy told me that I not eligible for the service because the finance manager sold me the wrong pacakge... In one word Fremont Toyota sucks please everyone do not go there because once they sell you the car they will forget you..
"Difficult People"
If you want to have a "used car salesman" experience, check these guys out. I found a car I wanted to buy, but the salesman got really aggressive... he started arguing with me and inferred that I was wasting his time, etc. I have owned Toyotas for years and I have been to a lot of dealerships, and I have never met people that were so disrespectful to a customer. I went to another dealership and paid just a little more, which I figure is a good investment; if they are that rude before they have your money, I cant imagine how bad it would be trying to resolve any issues that might come up.
"Used Car Purchase - Friendly & Not Pushy"
My wife and I knew we wanted to purchase a used Toyota Sienna with less than 60,000 miles (the fewer, the better). The price also had to be right and after watching the car private & dealer offerings via Craigslist, cars.com, etc. we decided to view one of the Siennas Fremont Toyota had in its inventory. Upon arriving at the lot we were met by BENJAMIN Palisoc who immediately assisted us in viewing & test driving several Siennas. Throughout the process, Benjamin was not pushy (something my wife and I absolutely hate) but rather gave us our space. We didnt end up being a vehicle during our first vehicle but returned several days later after having taken our time to think things through which is when we finalized a deal on one of the used vehicles we had initially viewed. THANKS to Benjamin and the rest of Fremont Toyotas staff for the pleasant experience.
"Great Service"
Got my prius hybrid for Fremont Toyota Kazi Adnan Kazmi was the sales person, was helped me a lot...he was a nice and helpful person and explain me about the car and the price. Thanks Kaz and Fremont Toyota
"Awesome Customer Service"
I recently had to look for a used replacement for my previous car which got totalled in an accident (also bought from Fremont Toyota). We decided to go with a used 2009 Hyundai Elantra Touring that was being offered up at Fremont Toyota for the price range that I was looking for. It was pretty much a no-brainer for us to call up Adnan Kazmee (he goes by Kaz though) to help us out with this purchase since he helped us out with the previous one. Kaz was very sympathetic to our situation and took some time to make sure the price, financing, etc. were manageable but also worth it for what we are paying for. More importantly though, he always made sure we actually LIKED the cars he was test driving for us. If youre looking for a new Toyota or a used car of any make and youre in the area then Fremont Toyota is definitely the place to go. Make sure you ask for Adnan "Kaz" Kazmee, hell definitely take care of you.
"Car Buying And Service"
We came to Fremont toyota on a Sunday to have our car serviced. Our appointment was really early so I came to pick up my husband after dropping our car to service department. We dont know but for some reason we kinda looked around used car department to browse their Camrys. Ive been wanting to trade our other car which is a Corolla since last year. I have a 15 month old baby but since we have a good working 4runner, I was just really hoping for a full sized car coz i feel its not too big as an SUV but not too compact as my current car. James Kang approached us at the parking lot and offered help. In my mind, omg they will really try to sell us something. And right there and then I told my husband "weve been though this before, we still have our car, we wont be super impulsive and pressured." That day was not really a day to buy, although ive been wanting the car, but it was not an urgent thing. James came back and talked to us. He had a very nice and light aura- No hassle, No pressure. and that was the first time I felt that way with a dealer. From test driving the car, til contract signing- we didnt feel rushed and obligated. I guess to make long story short, yes i traded my car- but the process was so smooth. And even though we got a 2014 Camry, slightly used, I think we got what we wanted and we are happy. James took care of everything even we had to come back to fix slight dents i found, he was very prompt and honest. He is highly recommended, if you wanna have a good car buying experience.
"Kaz At Fremont Toyota Is Excellent!!!!"
My mom was involved in a collision and her Prius was totaled a few weeks ago. She loved her old car and I was determined to get her back into a new Prius as soon as I could. I checked all the different websites and even got some online internet quotes from other Toyota dealership and knew about how much we were looking at paying for a new 2015 Prius Four. Kaz gave us a no haggle price that was well under what we thought we were going to pay and we shook hands right away to buy the car. There was no stress and we were thrilled with the price. We also spent minimal time with the Finance Director and were very happy with the process. This was my second time buying from Fremont Toyota and I would definitely recommend Kaz. He is the manager and his prices are very competitive. Trust me, do yourself a favor and at least call Kaz if you are looking at a new car. He will give you a great price.
"Great Service"
Got my new Camry SE 2014 for Fremont Toyota. Kazi Adnan Kazmi was the sales person, he helped me a lot...he was very nice and helpful and explain me about the car and the price. Thanks Kazmi and Fremont Toyota. _ YOU GO TO FREMONT TOYOTA- meet KAZI ADNAN KAZMI!!
"Got My New Prius Plugin 2014 For There"
Got my new prius plugin 2014 for Fremont Toyota Kazi Adnan Kazmi was the sales person, was helped me a lot...he was a nice and helpful person and explain me about the car and the price. Thanks Kaz and Fremont Toyota
"Excellent Service, I Felt Very Confortable"
I went to weeks ago to possible get a car and I felt very comfortable with Mrs. Emma Alfaro she explained to me all the details and requirements unfortunately I couldnt qualify at that moment but definitely I will came back and re apply. good customer service for sure.
"Great Service From Emma Alfaro"
I had the royal treatment from Emma, she showed me several cars, the facilities were clean and good customer services. Thank you.
"Emma Alfaro - Great Customer Service!"
I would like to say that this is not normal for me to do this. Now these days you rarely get good service, or good customer service. In this occasion, I am very pleased to say that when I inquired about one of your vehicles on your website, I specifically asked for Emma Alfaro, and found that your honesty and prompt response was absolutely amazing. I was contacted the very next day, set-up an appointment, and when meeting with Mrs. Emma Alfaro, the service was #1. I am definitely buying next week. All I can say is THANK YOU for such wonderful experience! Emma made me feel like a QUEEN!
"Great Service"
When I visited Fremont-Toyota on Sunday, November 2nd, one of your agents took care of me , her name was Emma Alfaro. She was very courteous , enthusiastic and knowledgeable. Because of her attitude and great manners, Im really thinking in buying a used Toyota Tundra that my wife and me like a lot in the near future. I always listen her program Sol y Luna on Saturdays at 1:00 p.m. on the radio KIQI1010AM and thats why I decided to visit Fremont-Toyota.
"Toyota"
Last Saturday I came to this dealer and Ema Alfaro help me with all the questions that I had and even tough didnt buy anything yet, I will be returning to get a car at this location. Thanks a lot!
"Purchase Experience."
I have been looking for the best deal on toyota corolla 2015 le for 2 weeks and make calls to many dealers, but always have trouble with price, and all that mind playing game from the saleman. Until I contact the Fremont Toyota dealer, and this Guy Adnan (Kaz) Kazmee contact me and gave me the best price comparing to all the other dealers without hard feeling, and when I got there, I really am satisfied with his way of treating his customer, hes friendly, proactive, and helpful, he took care of me really good and the paperworkwas only 1hour and 30 minutes. I sure will purchase my next car from this dealer and ofcourse, Adnan will be my number 1 choice if hes still available.
"Car Purchase Experience"
If you want to find for the best deal, youll find it hetr with this guy as a sale manager name Adnan (Kaz) Kazmee, friendly, and straight forward to the best deal comparing to all other dealers I have contacted. Definitely will go for my second and third with him.
"Perfect Car For A Great Price"
I have been looking for a long time for a fully loaded black Lexus and Freemont Toyota had just the car I was looking for at a great price. The customer service from James from the internet department was outstanding. We drove a long ways to get this car and he arranged everything in advance. And Harry from the fiance department also did a great job and expediting all the paperwork. We were in and out of the dealership in under and hour. It was the best car buying experience I have ever had. I would have given them a 5 star rating, except they showed the car in the evening with the used car showroom outside lights off, and the car was very dusty. I think this was on purpose because there was a problem with the passenger side door that had been egged. It left a circular mark in the paint job. It was not really bad and most of the time you wouldnt really notice. I even used my phone flashlight to look over the entire car. It was too dusty and dark outside, so I missed it. However, I now feel that they hid this from us to keep from going down any more on price. All in all, it was still a great deal, even with the passenger door imperfection.
"I Wouldnt Buy A Car Here."
Over all level of service is very poor. They do not treat their customers like customers.
"The Service Department Here Should Change Its Name"
The Service Department at Fremont Toyota should change their name to the rude, we dont need you business department. Hiring such conceited, monotone, unsmiling people such as James Miller whom I dealt with shows their inability to understand that in this day of age being rude to customers will not go unheard of. Im happy that I can share my experience here so that other owners of their beloved Toyotas should not have to be subjugated to such encounters when servicing their vehicles. James was confrontational, wanting to have the last word, and made me feel so small in front of other customers in his office only because I complained about waiting twenty minutes in order for someone just to talk to me. When I first went to go pickup my car after Fremont Toyota called me and told me that its ready, I looked for the original advisor to help me out, but he was no where to be found. I was told to go and talk to James because he takes care of his co-workers work when the other one isnt available, and so I simply asked him if he can get someone to get my car which had been there to get an oil change. He told me hell page the original advisor and that he cant help me! I was confused because the manager told me that James would help me. Anyway, the original advisor never came in. I asked James to help me out because Ive been there for twenty minutes now and the person he paged might have been gone for the day. This is when James unleashed on me as began treating me like I was a nobody since I was just there for an oil change. He ruined my weekend. Never again would I ever go back to this place.
"Toyota Camry Hybrid"
Competitive pricing, wide selection of cars/models. Sales process was very slow
"Finally Found"
I have an affinity for the Infinity I Series vehicles and as a new resident to CA I sought cars.com to help me. Freemont Toyota had just the used car I was looking for and made my purchasing experience one that I found smooth and was expedited really faster than any other one Id had in the past. Their personnel were coordial, professional, helpful and friendly. It was a pleasure doing business with them!
"Poor Prep Of Cpo 2010 Sienna"
The Certified Pro-Owned check list for the Sienna showed that everything had been checked, including a test drive. After purchase and driving home the car started shaking at 70 mph...wheels were unbalanced. They also were VERY hard-riding...they were new V-rated "Vitron" tires sold by AutoZone for $75 each. I called the dealer for an appointment the next day to exchange the tires for the 3-month-old Yokohama YK-580 tires from my 04 Sienna trade-in. They made me pay $350 to change and balance the tires. When I recd the van from the repair shop, they informed me that they had also performed an item from a RECALL on the vehicle. Why werent all those things done on the pre-delivery inspection?
"Camry 2012"
The new camry Le that recommded from the salesperson is great.and we only spent two hours to finish all the paperworks,
