"Buy A New Car"
Their services are quite well, especially on replying questions in email. Some discount offers, they didnt tell the whole picture. So that you should ask them clearly and evaluate whether its well fitted for your purchase plan or not.
"10 Hours For An Oil Change, Horrible Experience"
Horrible experience for an oil change, 10 hours long, no call to let me know job was done. I set up this service appointment 1 week before, got plenty of email reminders of date & time. I got there before 7 am. They didnt roll up the garage door until after 7. They had no record of my service appointment and asked me to hand write name & number. The only call I got that day was from a salesman asking if I was interested in selling the car back. After 8 hours, I called the service dept and kept getting voicemail for every single person. It took 30 minutes to get a hold of someone and another 30 minutes on hold for that person to locate my car. Between the train schedule & the shop closing I decided to go there without knowing if the service was done. The service was done and car parked along with other used cars. Their excuse was the service guy in charge of my car had called in sick. Im wary the car was actually serviced. I plan on moving my remaining services to Putnam.
"Satisfied Much"
Friendly staffs is a double thumbs up. Easy to get an appointment and most importantly, simply the satisfaction of all the services they provided.
"First Quote Forgot A Rebate"
We went to Melody Toyota as serious buyers with a CostCo membership. Although we told them the car and model when we made the appointment with CostCo they failed to have either of the cars they had on the lot which fit our description ready to look at for over 30 minutes. They couldnt find them. But what was most irritating was that the sales manager failed to show us the costco only member price and also forgot the $2500 toyota rebate on the car. Sadly a sales practice which makes me want to never visit them again
"Service Review"
08-25-2017
Berry Johnson is outstanding service consultant--- i trust his judgement
"Melody Toyota San Bruno"
08-23-2017
Just and outstanding group of people and they helped me get a great Kelly Blue Book trade in. It reduced my costs. I got a Toyota Yaris and its a great car. Thank you
"Melody Toyota"
08-22-2017
They give you what you want!!! no what they want!!! and that is priceless, if you want to get the car you want go there. Their service and attention is incredible.
"Very Poor Customer Service"
This place is horrible I dont recommend anyone to go there
"Service"
Nonie always helpful..................................
"A Great Buying Experience"
Staff was great to work with. They made every attempt to make the process as quick as possible. Cudos to Brandon and Ben!
"Avoid Their Bad Customer Service And Bad Repairs"
08-04-2017
I brought my Scion iA in for repair because it was stalling. When I first arrived, nobody greeted me. I had to be in their face to even get someones attention. The car took 5 weeks to repair. During that time, I had to keep bugging the service advisor for a rental car. After 5 days, I finally got very vague instructions on how to get one. I had to pay out of my own pocket up front because the incompetent service advisor, Matthew Rost, did not fully explain how the payment will work. Only after the fix, he says Toyota only covers $35 each day and that Enterprise shouldve billed their dealer instead of me paying up front. And no, he will not contact you to provide updates about the car. He will not answer your phone calls. When I got my car back at the dealer, I noticed the engine was for sure not sounding normal. They told me to keep the car and drive it for a bit, knowing it was unsafe. A week after all of that, the engine light came back on again, so now the car is brought back to them again. This has to be the worst experience Ive ever had in a place of business.
"Quality Service"
07-31-2017
Barry is a rockstar! Always great service and quality workmanship.
"Tacoma Purchase"
07-31-2017
Our sales rep, Ben was great as well as the finance rep, Jose. Great truck, great buying experience and nice people @ Melody Toyota. If u r looking for a Toyota go see Ben @ Melody Toyota in San Bruno, Ca??
"Tacoma Purchase"
07-31-2017
Our sales rep, Ben was great. He was professional & understanding during some tough negotiations. Also the finance rep, Jose was fantastic! Thanks to both of you for making our car buying experience a good process.
"Awesome"
07-28-2017
Matthew Rost was awesome during my visit at Toyota Melody Service Departmen.
"60,000 Service Call"
07-19-2017
I Bring my vehicle to the same dealership every 5000 miles since I purchased it. This time it took 4 phone calls to schedule the appointment. I left three messages which were not returned. I finally got through and was able to schedule my service appointment. Prior to coming I researched the approximate cost of my service on the Internet. My service advisor went over what would be done and the cost was twice as much as the Internet estimates. I was shocked.
"Purchase Of New Car"
Our salesman, Sam, understood just what we wanted. He was very efficient and polite. Would recommend him and all other people that helped us.
"Worst Place Ever For Service/repair!!!!"
Had appt @ 10am to fix side mirror, didnt get in until 11am. He later called to say theyll need to keep car overnight to fix recall part. When I came to get car next day MIRROR NOT FIXED!! But he didnt tell me no part until I came in to get car, thinking everything was fixed. Basically they kept my car (knowing that I needed it) for entire day for nothing. 1week later part still not in!! WORST PLACE EVER!! Takes too long to get you signed in, different depts never communicate with each other so you dont know that service hasnt been performed until you get there. 1 star given but actually this place deserves 0 or -5 stars
"Recommended 40,000 Miles Service For Sienna"
I made appointment for 40,000 miles service for 2012 Sienna @4:15 on 6/23/2017. I waited in my car for 30 minutes before anyone from service department talked to me. Why bother to make appointment when dealership couldnt handle the volume of works they promised the customer. I waited for my van to be serviced in the lounge for at least another hour, and came out & saw my van still parked at the same spot that I left. I sat on the steps waiting because it was unbearably warm inside. The service rep finally came out to drive the van away and returned less than 15 minutes later & apologized that no one available to do courtesy wash. I had no problem with a car wash as the van needed factory recommended service but then as I drove off I started having doubt if the dealership ever did oil change, rotate the tires & all the necessary services in less than 15 minutes. It was past 7pm & I was already late to pickup my daughter so I have to leave. I guess the counter was already close and the rep did not even have my paperwork to show whatever works performed on my van. I always had good experience at Melody Toyota but after the latest trip. I dont think I will go there ever again.
"Awesome"
07-06-2017
This is a great place to shop for a car. The people were really helpful. Definitely would recommend.
"Not A Great Experience"
I recently gave my car for service and the experience was not good. I dropped the car by 8 AM. When I picked up by 6 PM, I expected the car to be vacuumed and tires dressed as usual. But it was not. I was told the workers left early and I can come back another day if I want. Overall, I felt this place doesnt care about customers much.
"Very Bad Experience"
06-30-2017
We recommend that you take whatever price Melody offers you and go to another dealer. Use their price to negotiate. Its the only thing of value they have to offer. We purchased a 2017 Prius 4 from Melody in early May 2017. The sale price was fair from what we could find out on the web. Our salesman was Sam Abueshsheikh. We decided to buy it. First Sam presented us with a sales contractt that included extra warranty and paint protection although we had already told him we did not want either. We persuaded him to take it away and return with an agreement for the car at the agreed price. He complained that they were losing money. We noticed that there was no tonneau cover. Sam said it did not come with one, although the window sticker said it did. We asked for the second key and Sam said it had been mislaid. He said he would order one. We finally got the second key after a month that included multiple emails and calls. At home we confirmed that the tonneau cover WAS standard for the Prius 4 and emailed Sam asking him to get one. No response. We then emailed the general manager, A.K. Qadir. No response. We started calling the Toyota general Customer Service office in Plano, TX. After several calls from us to Plano and them to Melody, we finally got our cover on June 28
"How To Have An Easy Car Buying Experience"
I have purchased many cars in my life and was pleasantly surprised with by the folks at Melody Toyota - easy process, minimal haggling necessary, polite and helpful staff. Christian Gobeleza and Jay Rabahat were very professional, efficient and helpful.
"V.pr."
Very Professional, willing to help, on time service as promised. I would definitely recommend this dealer to other people and friends. Thank you!
"Great Service And Flexible"
06-23-2017
Brought in older Camery for repair. Staff didnt pressure me with overwhelming recommendations but just the necessities.
"Meloday Toyota"
I had a very pleasant experience buying a new car.
"Melody Toyota"
06-12-2017
JC was the rep who helped me through the Costco buying process. He was cordial, polite, helpful and effective. He made the buying process very smooth
"Service On Corolla And Highlander"
Great Service Department. We are extremely satisfied with the work performed. Out Highlander and Corolla are both serviced at this location.
"Dealership Rating"
06-08-2017
Check under the hood of your car before taking the car off the lot. The brake fluid was dirty and the purchased price we agreed upon wasnt the one on the contract. We had to come back and asked them why the price difference but in the end they ended up changing it to price we agreed on.
"Owner"
Barry Johnson Checked me in doing the paper work for my service. The car was ready when I returned to the Melody Service Department. Barry has always be excellent in explaining what service was done on may car. He is able to schedule my service at a time that works for me.
"Service Center Review"
05-25-2017
service was okay but no one answers phone, you have to wait for people to return your calls and it took a while for someone to call you back
"Melody Toyota"
05-24-2017
Wait time is too long. An update if there are delays would be appreciated. A lady who dropped-in finished before I did and I had a 7 am appointment.
"Service Specialists Barry Johnson"
05-22-2017
My services specialists Barry Jonson is very experienced professional tech, he always suggests recommendations for my vehicle. He has good manners and know excellent customer services.
"Melody Toyota San Bruno."
05-19-2017
Joey at Melody Toyota in San bruna Ca was great! He totally helped us get the mini van we were looking for. He was not pushy, didnt try to hard and really let us take our time and check everything out. Would totally go back to him in the future for another car.
"Huge Wait - Dont Recommend"
05-18-2017
Took over 4 hours to simply sign the contracts - 3 and 1/2 hours waiting to see the finance person. Theres more that didnt go well.
"My Best Experience."
I must give big thank you to JC Bautista who performed professionally and patiently in helping me to choose the car that I need. I must also give big thank you to Jose Ochoa at the finance who are very polite, friendly and respect my allocated budget by understanding why I declined the extra warranties. The process was very transparent and easy. I hope that all of my future buying car experience will be as smooth as this.
"Service Was Great?"
05-15-2017
Service is always done in good time. Staff personable and helpful. Nice place to wait.
"Toyota Melody San Bruno"
Toyota Melody takes good care of our Highlander. It just needs minor maintenance. The salesperson that took care of us the last time was Barry Johnson. He did a great job and well verse with the condition of the car. I came to service our car as it was nearing 100,000 miles & ask that my timing belt be replaced. I was happy & surprised by Barry, that our Highlander has a titanium timing belt & doesnt need a replacement ever. Great savings.
"Extremely Long Wait"
We bought a new Prius 2. The interior color was not in stock, but available from another dealer. We were told it would take 10 minutes to get the car. We were asked to sign a purchase commitment before the dealer got the car, which we did. The car didnt show up, even though we waited 45 minutes to be called to finish the contract. We finished the contract (about 20 minutes), still no car. We were told it would take 30 - 45 minutes to get (some unexplained trouble). We needed to leave, and were told to come back the following morning (open at 9). Went about 11:00. No car - apparently the car at the other dealer was damaged. They would look for another, and kindly provided a loaner car so I could go home. Got a call about 6 PM that the other car was available. Went to the dealer. Only one person was available to handle the paperwork, and other customers were ahead of us (even though we were trying to finish a transaction from the previous day). Went to dinner, came back, waited another 2 hours. It was about 10 PM when we finally left with the car. The car itself was fine, and the salesperson showed us how to synch the Bluetooth, which was nice. Price was good as well.
"?????"
I was having my 08 Tacoma in for a 5k service . I had made an appointment but still had to wait 1/2 hour before I was processed. Barry Johnson the Service Manager was very apologetic and offered me a discount on the service for having to wait. I also had brought the truck back a week later to have a recall issue taken care of that Barry had brought to my attention and he had it ready for me on time as promised. Ill give him 5 stars.
"Incredible Service, Staff - Fast And Easy!"
05-12-2017
Outstandingly quick repair - was told over the phone would take 5+ hours of repair, and got it all done in under 3 hours. Amazing service particularly from their Parts and Services at 222 E San Bruno Ave. location; look for someone named Barry Johnson, hell get the job done quick and well!
"I Was Looking For Toyota Camry Hybid Se Limited!"
05-12-2017
Everything was going normal! I made my choise fot Toyota Camry Hybrid 2014. But we had some dificulties during buying process and still we agreed and i dont regret it.
"Steves 2003 Toyota 4runner Service"
Matt, my service manager for my recent service on my 4runner was excellent. He went the extra mile to keep me satisfied. Thank you Matt for a great job!
"I Was Looking For Toyota Camry Hybrid Se Limited!!"
I was looking for Toyota camry hybrid Se limited. And went to Melody Toyota. They have a huge options. I was excited. I made my purchase and I dont regret it!
"Medical Assistant"
It was fantastic,everyone is great and very helpful.
"Bought A New 2017 Prius 2"
I went through the Costco auto program buying my Prius 2. It was an easy, painless experience. We did not have to haggle with prices because through the Costco program the discount was already included. Highly recommended the program for anyone who does not want to deal with sales personnel.
"Melody Touota"
i am well pleased Their service was exceptionally good.
"Administrator"
05-04-2017
Good service and professional. Easy to make appointment.
"Nonie Is The Best!"
Had rumbling issues with my passenger rear wheel area for the past couple of weeks, so having 2 auto mechanic brother-in-laws (not working for Toyota dealerships), I opted for the first one available to check it out for me. He said that I have a worn out strut that needs to be replaced. I asked him to take photos and he sent it to me for reference. He stated that the strut was an original OEM part. Out of convenience, took my barely 1-yr old Camry to One Toyota in Oakland since it was the closest dealership to my house. Knowing that my car problem was covered under the basic power train warranty, I decided to let them inspect the problem and the $156 inspection fee would be waived through Toyotas warranty. Half a day later, I got a call stating that my strut is NOT an OEM part and that it was "after market", and parts and labor would be roughly $900! I was upset! I knew that I had to get a second look by a different dealership - Melody Toyota, since I purchased my car from them. First round of inspection, was told that they couldnt inspect my car on a Saturday. I told them that I did not schedule an appt to not be seen, so they did a quick glance, but couldnt determine the exact issue. Why would they even schedule me to go there for it then? Getting more frustrated, I rescheduled for a few days later. Nonie, the Assistant Service Manager, was assigned to my car so my boyfriend and I told him the history of our run-around and he assured us that he will do his best to have the problem resolved. Low and behold, repair was classified as Warranty. Asked for the paperwork to obtain my refund from One Toyota. Eventually got my refund from the inspection and I am one happy camper!
"Melody Toyata"
The Service Writer, Mario Caceres was very professional and informative, I highly recommend him.
