"Great Service"
Great repair services and speedy service, fair price
"James Fords The Best!"
This is the second brand new Ford Escape Ive purchased from James Ford in Half Moon Bay since 2005 (one then, and a 2017 this year in May). I have to say I am always, always sublimely satisfied with their great mechanics, service dept, and excellent customer service. You guys rock! Cheers n Best, Rev. Michael Hollingshead
"Great Service And Employees"
Excellent Service, easy to make appointment, always polite and friendly!!
"James Ford, Inc"
The team at James Ford, Inc is amazing! I enjoying shopping at James Ford because they do not put undue pressure on the buyer. The service department is very capable and attentive to customer service.
"Purchase Of A New Car"
I recently purchased a new car from James Ford in Half Moon Bay, The process could not have been easier. I visited the dealership closest to me thinking that Ill give them the first opportunity to sell me a car. I also reached out to other dealerships via email. Jimmy Brandt, took the extra step to find me the color of the car that I wanted and gave me the cleanest offer and the best price. When I went into the dealership to complete the sale, I did not get the usual high pressure tactics to try to sell me more products. I really appreciated the no pressure, easy purchase.
"Service Review"
Roy was very pleasant and professional, the courtesy ride home and back to the shop is a refreshing customer services. Matt is a professional and kind and safe driver. James Ford service is awesome and all my concerns were taken care of. Well done James Ford, your customer service is a A+ Sincerely, Nancy Qatsha
"Review Of James Ford In Hmb Ca"
Excellent service. The service manager Darryl is top notch. Recommend it without reservation
"James Ford Maintenance Of My 2008 Ford Edge"
James Ford has given my car all of its maintenance since it was new. It now has over 134,000 miles. They have always done their work in a timely and pleasant manner and the work was well done. Their rotating the tires on every oil change has gotten me 50,000 miles out of each set of tires.
"Awesome Experience!"
The best car buying experience ever!!! No haggling no rude sales people, just an overall great dealership!
"Excellent"
05-12-2017
Good attention , good costumer service, professional,
"Great Service Department"
What makes this team better than others it they understand a customers needs. When my work truck is down, Im unable to work so getting it back ASAP is the most important thing. They took care of the issue with this in mind and Im back on the job.
"Poor Rude Service"
02-15-2017
Find another dealer these guys lie and talk down to customers
"Service"
Last minute appointment service. Appreciated accommodating my needs. Brandon was excellent
"Gerald, Our Guy!"
Gerald was above and beyond the expectation as sales men and service provider. He is service gold, Grade A perfection. I have been in sales for many years and fully understand what it means to provide good service. Because of my line of work I am very sensitive to the service I receive when I decide to go out and make a purchase. We visited several lots and absolutely hated every sales men we came into contact with. I was often disappointed that no one ever followed up with me. Its not like I was out spending my highly valuable off time on a rainy lot for the fun. I needed a car! When my partner phoned the half moon bay dealership she got the gift of Gerald. He was easy going, provided insight, shared his knowledge, followed up, and when we meet with him Im person he was warm, personable and even offered us coffee (its the little things). We test drove cars and he shared his knowledge about each one, providing us with the ins and out all while making us all the laugh, my 12 yr old son too! Impressive!!! Once we were able to identify our wants he went to work and found us a great car. One week later due to our request of a full life we went back to pick up the car. It was a seamless, positive experience and I cant say ive really ever felt that way when it came to buying a car. Its something I always dreaded to be honest. From the very first call, to the moment he was waiving good by to us as we drove our baby off the lot, Gerald was perfection. A keeper for sure! I would recommend him to anyone and hope I get the pleasure to work with him again some day. Who knows, that soon to be 13 yr old will be driving in just a few more years. Yikes!!!! Thank you Gerald, you not only impressed me and my family but made a customer for life.
"New F150"
Tito and Dee were great to deal with and went the extra mile!
"Service Dept"
01-15-2017
The staff is always very friendly and helpful. Do their best to complete service quickly.
"Great Service Experience"
10-21-2016
A pleasure. Service was done promptly as I waited. Everyone at the dealership I interacted with were very nice and polite. I will recommend them for both sales and service.
"Great Service On The Coast (james Ford)"
10-04-2016
Thanks to the Team at James Ford - you guys always take good care of my Fusion Hybrid! Love my car.
"Oil Leak"
My vehicle was leaking oil and I needed it the next day for work. I called James ford and they got me in that day!!! Daryl was amazing kept me informed and gave me a ride to work!! The vehicle was repaired quickly and correctly. Will definitely buy/service my car here again
"Service"
The service experience was great. I was in and out without any problems or delays.
"Good Experience!"
09-13-2016
We had a very good experience buying our new Explorer from James Ford.
"The Usual Ford Focus Transmission Issue"
Roy at James Ford was very helpful with what seems to be a Ford Focus design issue that has affected many Ford Focus purchasers. He put in a new part in record time and we were happy to have the car back.
"Will Be Back Again!"
Great customer service! Roy went above and beyond to take care of my customer needs and quality of service was great as well. I will be coming back her instead of Serramonte for my future maintenance needs. Thanks,
"Great Communication"
Great communication and service all three times that I have been there, including brake work on a 64 Thunderbird.
"Truck"
It was smooth process to purchase my vehicle if I where ever interested in a vehicle would definitely consider James Ford
"2016 Mustang"
Thank you for getting me and fixing my card (throttle body) when no other Ford dealership closer to me would (I live in San Mateo). A friend of mine who lives in Half Moon Bay said you would take care of me and you did! My car is driving great. Im not scared to drive it for fear that it will stall out on me on the freeway again. Take care!! :)
"Great Job, James Ford, Half Moon Bay!"
All of my questions were answered. They were patient with me. They offered a coupon which was much appreciated since I am retired and on a fixed income. They didnt try to sell me anything I didnt need. They made sure I had everything I needed while I was waiting and all salesman said hello to me while I was waiting. Good job, James Ford, Half Moon Bay!
"James Ford Review"
Very friendly and respective to my problem. Good service and repair job.
"Great Service, They Are Always So Polite "
They were terrific. They gave me a loaner which made my life way easier!
"Nice People To Do Business With."
I love my new Ford Edge. It has all the comforts of my previous car, a BMW X5, but at a substantial savings in monthly payments. My salesperson listened to what I wanted in a car and what was important to me in coming up with a payment plan, and met my needs and expectations. It is nice to have a local dealership in Half Moon Bay that is part of the community.
"Show Me My Ford Fusion Titanium Energi"
Buying my Ford Fusion Titanium Energi was a breeze. Steve had directed me on what cars were available and we actually went over all the pricing information over the phone. I went to test drive the car at a diff location so once I knew I wanted to buy it, it was an easy purchase buying experience. Steve had all my paperwork ready and I was in/out in no time. It was a very easy transaction. And Steve is a funny guy. Also thanks to Francois for showing me how to navigate the car with all its bells and whistles.
"When You Need A Truck, Heres The Place To Shop."
I traded up to a very clean, used F-150 King Ranch pickup with very low miles. The sales team made the entire deal go very smoothly and delivered on time. I appreciate the wide inventory available to chose from when it comes time to trade trucks.
"Great Service!!!!!"
Gerald always does a great job of setting up service appts. for us. He is always very helpful with all of our questions.
"Great Sales Dept"
05-18-2016
it was great. they were able to get us the truck that we wanted
"Great Service"
The tail light was not functioning on my 2 year old CMax. My husband took it over the hill to have the light replaced, and while there I called to see if any chance a minor service could also be done. It was done, and my husband was on his way. Thank you for taking such good care of us. Libby Hagman
"Great Service"
staff was very helpful,fast,I got the expedition I wanted. Thank you.
"Excellent Service"
05-16-2016
I came in to have the oil changed in my 2013 Explorer. The staff was very informative and friendly. They even noticed the battery in my key was low, which I never thought to mention and they took care of changing it. Im very pleased and will be back for my next service when needed!
"Service"
The routine maintenance service was fine. However, failing to order the right door strip for a prearranged customer paid repair results in my having to return a second time for the repair. Time consuming for me.
"Great Service"
It was a recall on my 2011 Fusion. Got there at 8am and out of there by 8.45am/ Service was great and very efficient. Super!!!!
"Maintaining My F150"
03-26-2016
Jame Ford was great and on time with routine maintenance of my F150 thx James Ford
"Great Service"
I felt well taken care of and appreciate all the help in finding my new Ford Fusion that I love. Thanks again.
"Very Pleasant Representatives"
03-22-2016
I bought a Ford Focus about a week ago and the sales representative was extremely helpful, attentive and answered all my questions. Your representative made me feel as if I had known him for years and was very professional. He really made me feel as if I was at home. My visit at your dealership and with the representative was so pleasant, I already told a few friends where to shop next.
"Efficient Car Buying Experience"
Steve was great, helped me narrow the vehicle choices prior to my visit, very efficient...found the car w/features that I wanted. Purchase was seemless, however would have been nice if dealership had vehicle in sale ready condition. Car was dirty with chip on windhield, not Steves fault. Husband insisted on taking car home same night before car could be washed....added inconvenience for buyer. Would be best if vehicles are kept in sale ready condition :)
"Fast Service"
The service department is great. I drop the car off early, walk to the coffee shop in town. I can always count on the car being done quickly.
"Professional And Helpful"
The folks at James Ford are always so helpful! I lost my husband earlier in the year, and the James Ford people have been very patient in helping me find my way with this wonderful car. From regular servicing, to trying to teach me how to connect my Iphone to the car, theyve been more than professional --- theyve been kind.
"Great Buying Experience"
01-15-2016
We had a great experience! Gerald was very helpful and professional. We would definitely recommend James forward to family and friends.
"A Great Experience."
01-13-2016
Lacy was fast to respond to my initial inquiry, coming back with a very good offer on the Explorer. He then followed up with two subsequent emails, giving me the photos & details about the vehicle, and then checking back with us. I did not get this service from any of the other dealers I contacted. Steve was also a pleasure to deal with. Our whole experience with James Ford was two thumbs up.
"Routine Service"
Brought in truck for first service. No surprises, thanks for everything.
"C-max Service"
It was a painless experience and the car was ready when they said it would be. I bought the prepaid service, which I think should be for the life of the car, considering Ive had problems with it.
"Wonderful Experience"
Wonderful purchase experience. Sales representative was Steve Meister. Also, I have brought in car for in-warranty service, and that experience was very convenient.
