"Love My Fusion!!"
Tony Humphrey the internet manager made my experience buying my new fusion amazing. He took the time to explain everything and make sure I understand all the bells and whistles that went along with my car. Great salesman, would definitely buy from him again.
"Love My Ford!"
Walked in & immediately felt welcome by Mr. Tony Humphrey. He made my shopping & purchasing of my Ford fast & easy, a great salesman with great customer service. Would definitely recommend anyone to deal with him & him only!
"Sffrie"
The color stated of the car was not the true color
"Worst Buying Experience Ever!"
03-11-2015
Cypress Coast Ford is why car salespersons have the unscrupulous reputation that they do. I made arrangements to pick up a car at this dealership on 2/28/15 at 1PM, which is about 4 hours from my home. About 2-hours into my trip, I received a telephone call from the manager of the day stating that they sold the car and I no longer needed to show up. This is after I confirmed my appointment that morning to pick up the car. I even rented a car (with a one-way drop off) to travel to the dealership. Later, when the salesman called me on my way back home, I requested reimbursement for my rental car + gas and was told that he would submit it to his management. Well, just as I thought ... no response. My advice is to stay away from this dealership and find an ethical / reputable one in one of the many nearby cities. Dont waste your time with this dealership. Cypress Coast Ford should not be allowed to advertise on cars.com.
"Great Service!!!!"
I was treated like an individual and not just another car buyer, Mike was great he really was trying to get me the car I wanted and within my budget.
"The Remadel Looks Great"
I like the same server Roger he makes sure all gets done on my service. Plus he lets me know if something needs to be done. Great
"Excellent Service And Facility"
The car was serviced and ready by the time that was given when the car was brought in. A credit was given for the coupon I forgot to bring in with me. All service items on the check out bill were thoroughly explained. I really appreciated having the car washed as part of the service!
"The Service Department Is Friendly And Kind"
02-13-2015
The service department [ Roger , John, Sandy and Ken ] are really swell folks I am always treated with kindness.
"Great Service"
02-09-2015
The appt was available when I wanted it. Service was completed quickly. Staff was friendly and recognized us. Knew us by name
"Outstanding Customer Service"
02-06-2015
Loved the feeling of trust on someone that I did not know personally, well explain step by step every step on signing the necessary documents to complete the transaction.... Could ask for more excellent service & my vehicle was driven to me at my house!!!
"Great Service"
01-19-2015
I had an appointment to have The Works (oil change) done. When I arrived, there had been a mixup and I wasnt on the schedule. Roger Nichols told me "no problem", we will make sure we take care of you. He did, and I had my car serviced as promised.
"Excellent Service"
01-15-2015
I had to call because we were running late and John Davison was very accommodating. He was very friendly and understanding in person. He explained the inspection and his recommendations clearly and answered our questions. We waited for the work to be done, and were thrilled with the lounge area and big screen TV!
"Great Service And Friendly Staff"
01-12-2015
I appreciated transportation to nearby shopping outlet while my LS was serviced. The service dept. returned my car washed and vacuumed --and really nice surprise---and running like new. Outstanding service!
"Great Service - Customer Focused"
01-12-2015
John, my service advisor - had all of the paperwork ready for me when I pulled in. The "drop off" only took a few minutes. When they had an electrical outage in the area, he immediately called me to say my car might not be ready at the scheduled time due to the fact it was up on a rack and they couldnt get it down. then called and said they were back in business, come a the appointed time. Excellent service. All service work done according to plan as expected.
"Great Repair Experience"
01-06-2015
The fuel pump problem with my 2001 Ranger 3.0 L was quickly delt with. Part was available over night, repair took 4 hours. Courtesey Shuttle took me home after AAA delivered me and Ranger to CCF. Good show all around!
"Awesome From Start To Finish, Highly Recommend!"
01-09-2015
Service is exceptional, people are friendly, car is done either on time or sooner, and you feel as though you are the most important customer at the dealership. This is why I buy here, service here, and send friends and colleagues to buy cars.
"Nice New Service Area"
12-26-2014
Your service advisers are the best, they know their product and are willing to talk about the service need, and what your vehicle needs and dont nneed.
"Great Service"
12-05-2014
John in service, always willing to inform me of what really needs to be done and what can wait. I trust him.
"Best Maintenance Team I Have Encountered In A Bit"
11-24-2014
The drop-off process was quick and rather seamless. I really liked the fact that my car was given a wash as well. This is something I have not experienced in a while, but you having done this makes me feel valued as a customer. Roger was great at going over the maintenance sheet with me and talking about the tire threads and break pads.
"Shannon Cardwell"
Mike Bobay was our salesman. He did not pressure us to make a decision. He was very patience and we felt at ease dealing with him. He took his time and answered all of or questions.
