"My Experience Of Buying A Car In Toyota Place"
My salesperson Antonio is excellent. He is enthusiastic and energetic. He explained every thing in details. I like especially when he showed me the detail of the different function of the car and items in front of me. Thank you Antonio
"Great Service"
I was very happy with the customer service at Toyota Place. Eddie was my service advisor that day and he provided me with great service. Thank You
"Good Experience"
Overall good and satisfying experience for my purchase.
"My Truck Spa Day"
Every time I go to Toyota place I feel at home, this is my second truck I bought from this dealer so most of the people from the service department know my name , know who I am , they have a coffee machine that I love , I can have free coffee while Im waiting for my truck, when my truck is ready they send me an email to let me know my vehicle is ready . Thanks Toyota place
"Toyota Camry Xle Repair"
Dash replaced under warranty. Appointment was made and kept. The repair part was in stock and the repair was made that day. Lot guys were courteous, the car was returned clean and the service rep took care of everything as promised.
"Great Customer Service"
I took my car in for its first free synthetic oil change maintenance service on Dec. 26 and everything went smoothly. Got free car wash too. Prior to the maintenance service, I had been taking the car in about twice a month for the free car wash. You cant beat "free". One girl always remembers my name.
"Retired"
THEY KNOW YOUR TIME IS AS VALUABLE AS THEIRS AND THEY GET INTO ACTION MODE IMMEDIATELY. EXPLAIN PROBLEMS AND COSTS AND THANK YOU FOR COMING TO THEM.
"Mrs. Margaret Carter"
We have been going to Toyota Place for many years. buying cars and for service and repairs. Everyone is great at this dealership. I would recommend it to everyone. Great service, friendly people, clean and neat. Wonderful. Would not go anywhere else!
"Great Salesperson - Answered All Questions"
No pressure sales and informative sales. Finance person was also informative and helpful. The car was clean and gassed when we got it. A good experience overall!
"Great Service, Poor Car Quality"
your service is excellent. Unfortunately, the Toyota Prius has too many problems. and now the waranty is out while it still has problems. Our family had been buying Toyotal since day 1. But that was it. We will never buy Toyota again.
"Great Service With Quick Turnaround Time!"
The service was done within the time frame I was quoted. My vehicle was given back to me cleaner than when I dropped it off.
"Great Service"
The same serviceman took really good care of me twice. The first time was when I took the van in to activate the car key. The second time to change the oil. etc.
"Thumbs Up. Always Get Good Service."
Since my visit was a repeat experience (not due to workers), they took my car immediately to look again at tire pressure light situation. I was much pleased with them doing that service immediately.
"Timely Service, Courteous Staff, Clean Facility"
My experience was very positive. My car was serviced in a timely manner, the staff were all polite and courteous. The facility was clean and comfortable. 2 thumbs up to Vinny my service representative. 2 thumbs up to a fellow in your parts department whose name I do not remember but was helpful in referring me to Caliber Collision. I have a 1996 Avalon that I will most likely be bringing in for service as soon as I get the dents fixed.
"Great Service"
The salesman (Tan? maybe his name) was very helpful and he genuinely cared. He did not pushed me to get something beyond my ability nor "B S"ing stuff, like most car sales men are known to do. With that, I really appreciated it.
"Great Service, Clean Facility And Very Friendly"
The quick response of being taking care of as you drive in, the friendliness and attentive as you arrive. Immediate check in. Sammy D was just AWESOME
"Great Service"
Friendly, knowledgeable service staff--especially Vin Luc--and lots of smiles! They are willing to work with you if you have special needs and often make allowances on the price of the repair. They always explain the work in understandable terms for you.
"Oil Change"
Took my car in for oil change an service. They always do quality work the only people I can trust working on my car. They have always been honest with me.
"Great Face To Face Customer Service"
I was thrown off and inconvenienced by getting two separate "first time" maintenance appt. letters sent to my house. I decided on my own to just go with the latter date. An out of no where emergency took place in my life forcing me to relocate to san jose so I called 2 different days to see about coming in this week outside my scheduled appointment. The first time I left a message with my issue and phone number and after a couple of days of never getting a call back a called again, got no answer so just got up and headed over. I got there the two guys taking customers in were busy with other customers so I waited in the lobby for 10-15 min. In my head the entire time I was ready to be that horrible and annoying customer, because in the past I have had a lot of miscommunication in the short time since Ive purchased from the dealership. But my turn came up, the guy took 5 min or less to do everything he needed to, i went home, and my car was ready less than an hour later. I never had a chance to complain. So great customer service once I got there. Just wish I was more educated by your team or given time when I seeked understanding. I dont understand how such a company has a voice message system but cant respond.
"Great Service, Clean Facilities And Friendly Staff"
The Servicewriter greeted upon arrival and was very friendly and professional. He asked if I needed a shuttle or if I wanted to wait. My service was completed in the time frame that he had promised.
"Excellent Experience With Salesmen!"
No back and forth on pricing - explained things to me - took the time to find and get me the car I wanted. Excellent experience!
"Great Service! Clean Comfortable Facilities "
I like the expertise of the technician. His over the telephone diagnosis was Right on Target when I brought in my 2013 Toyota to be serviced.
"Good Service"
Friendly staff member and quick service. I also liked that someone called me to schedule my next appointment and a letter was sent to remind me of it.
"Great Personality, Clean Facility"
I like when we drive up to the service department we are received right away and asked for the reason of our visit. We are helped with respect.
"Good Service"
Very nice people. Liked that recommended services were not pressured to do immediately. Really liked the no hard sell approach by the service advisor. Hard sells really turn us off.
"Best Service Personal And Car Care"
Were very concerned with my tight schedule and provided loaner for me, which I did not ask for also were willing to park my car for till the second day if I cant make it back same day
"Mrs. D"
I like that I can count on you to do a job right the first time and you always listen to my concerns and address them.
"People And Business Process Are The Keys"
Different sale reps give us totally different experiences at Toyota Place. We used to be very disappointed, and the recent visit was so great for everything: your staff, service quality..., very happy. It means people is the key.
"Great Service & Follow Up. "
The dealership people that we dealt with, in meetings or by phone were very courteous, informative and helpful. We got a good deal on the car of our choice, color & options. This is our second purchase from them and we are quite satisfied with the follow up service.
"Sammy D Is The Best!"
Its really hard to hand over my keys to someone else. However, Sammy D from Toyota place is extremely helpful and I trust him and his team to take care of my car. I never have to worry about my car once its in Sammy Ds supervision.
"Great Service"
I love "the personal touch" kind of service they provide. The waiting room is comfortable with the enjoyable free coffee and popcorn.
"Great Services At Toyota Place"
The metal cover below my gas tank became loose over time and I started to hear rattling noise when I drive. I took it to Toyota Place, the service consultant was very helpful and knowledgeable. Answered all my questions accurately and honestly. He informed me that they needed to order the kit to fix the problem and that I can leave my car overnight and pick it up the next morning and sure enough, it was ready the next morning. They also found a oil leak on both of my axles and fixed them without charge based on the extended warranty that I had. I also had an oil change there. Their customer lounge offered an AC conditioned with flat screen TV and free buttered popcorn, coffee, and chocolate drinks which I really appreciated since I didnt have breakfast before I came. They also offered me free bus shuttle home once it was determined that my car has to stay overnight. On top of everything, they washed my car as well. They provided terrific customer services and they are very prompt and professional. I would love to come back for all future repairs and I would recommend them to everyone.
"Great Services At Toyota Place"
The metal cover below my gas tank became loose over time and I started to hear rattling noise when I drive. I took it to Toyota Place, the service consultant was very helpful and knowledgeable. Answered all my questions accurately and honestly. He informed me that they needed to order the kit to fix the problem and that I can leave my car overnight and pick it up the next morning and sure enough, it was ready the next morning. They also found a oil leak on both of my axles and fixed them without charge based on the extended warranty that I had. I also had an oil change there. Their customer lounge offered an AC conditioned with flat screen TV and free buttered popcorn, coffee, and chocolate drinks which I really appreciated since I didnt have breakfast before I came. They also offered me free bus shuttle home once it was determined that my car has to stay overnight. On top of everything, they washed my car as well. They provided terrific customer services and they are very prompt and professional. I would love to come back for all future repairs and I would recommend them to everyone.
"Great Service"
I love Toyota place, always treat me like a valuable customer
"No Apointment With Great Services.."
Your service was very fast, had our car out in no time ! Your 7am open time worked out great for us. You gave us services at 6:50am that was very help full since our wait time was nonexistent ! Gee, we just got back home and you called so soon to come and get the car right away, got the car back so fast. Your coffee machine and popcorn was also great, that hit the spot, Thanks so much for the great service, You also had better prices then the Dealer we purchased the car from, they have lost us to you guys, your location next to the FWY is also very good for us. Thanks Again, Sean and the father Dave...
"Great Service"
07-29-2013
Vinny Luc was very polite and excellent on his service and knowledge of my Highlander. He kept me advised of the status of my service. The facilities were very clean and comfortable while waiting.
"Excellent Service And Knowledgeable Personnel"
07-29-2013
I was greeted promptly by Carlos Adame. I explained the issues with my car and he accurately entered the information into the service work order. After he investigated all the work I needed, Carlos gave me an estimated cost and also gave me an estimated time for the car to be ready for pickup. The courtesy van service was excellent both to home and also pickup at my home when the car was ready. The Toyota personnel were very helpful and friendly.
"Great Service"
07-29-2013
Service advisor Carlos does an excellent. That is probably why I go there to get my car serviced.
"Great Service"
07-29-2013
Robert Ramirez provided great service. He was very knowledgeable, friendly, and helpful. Also the crew in the Parts Dept. Bruce, Julius, Khan, Art, Nick, and Rich were very knowledgeable, friendly and helpful. 5 Stars for Parts & Service. I have had my vehicle serviced here for many years and the service and parts are always great. Oh, the complementary coffee and pop corn was nice.
