"Bad Serrvice!"

They didnt want to change a battery who is still on warranty

"Recall Work/service"

09-27-2016

If you have a recall just forget having Guaranty Chevrolet do the work! Made 3 contacts with service over 6 month period and never got a call back. When I called them and asked (on two occasions) I was told the part was not in (these contacts were 3 months apart). The most recent was a week ago (another 3 months) and the service rep said he would get back to me asap, didnt even get a call back to discuss the recall. I guess they have enough business they can ignore recalls. I have lived local my entire life & this delearship was considered special, obviously that is history...

"Service And Sales Both Excellent !!!!"

Andrew Atherton was an outstanding service advisor...top notch people skills, professional demeanor, excellent communicator. There was a small glitch in the technicians servicing of the vehicle and Andrew resolved it effectively and immediately. On the sales side, Victor Hernandez was also excellent. He worked hard to get the deal done and managed some glitches along the way. He ordered some missing accessories the car should have had. Hes easy to deal with and smart. It was a bit disappointing the car (certified used) had a servicing issue within the first two weeks of ownership, but Guaranty handled everything well.

"Reluctant To Honor Warranty"

The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wasnt covered and Im sure they would have gladly allowed me to pay $1200 for the repair. After almost half an hour of wrangling they finally agreed that it was covered. They did a great job getting the repair done quickly but I was disappointed with the hassle over the warranty coverage.

"Exceptional Service"

ive been doing business with guaranty chevy for a number of years. I love the customer service, in the parts dept. and also service dept. Im a very satisfied customer, and will contnue to service my truck here. just a quick compliment to Jack Nesh in parts, and Lee Bramson in service. True professionals. their expertise help to keep me a regular customer.

"Great Service"

Everything went great. Did not wait long and the service was perfect. Thats all I have to say. If you dont want my comments then dont ask

"My Chevy Cruze From Guaranty Chevrolet"

I grew up in the neighborhood and always wanted to buy a Car from Guaranty Chevrolet. Customer Service was great. Renne Garcia took good care of us and took the time to work with us. He was very attentive and respectful till the end. I spoke to 3 different sales people there but he was the one who really put the time and effort to make the sale go thru.

"Great Experience. Knowledgeable, Friendly Team."

Guaranty Chevrolet has a family feel to it and I was treated great by everyone I talked to there. Knowledgeable, friendly sales team. Great experience!

"Great Service As Usual"

Alex was personable and professional. He was clear about what was needed and provided an accurate estimate. Weve been having our cars serviced here for years and will continue to do so.

"Great Dealership"

Andrew was our Service Advisor. He was courteous and he got our car serviced in a short time. Show room and waiting area very clean.

"Great Service And Staff"

Great service experience, Lee the service manager and the entire staff was great. Will definitely recommend the dealership to others.

"Excellent Service"

Everyone at Guaranty Chevrolet was very helpful from the first phone call to the drive out of the building. Brian Laxamana went above and beyond in providing us great service.

"Friendly Service"

Everyone is so friendly.. The only thing I would change is the wait.. Even with an appointment the wait for service was over 2 hours

"Great Customer Service"

I appreciated the no-pressure salesmanship. Chad spent as much time with me as I needed and answered all my questions accurately and honestly. Ashley made sure everything was set up properly and that I understood all the cars systems. When I returned for the post-sale installations, I was warmly received and everything was done to make that a no-hassle experience. Ditto when I retuned for the 500 mile service. Guaranty definitely has customer relations figured out. Thank you all for your excellent service.

"Good Service"

Had a very good experience at your dealership. Staff was very professional and helpful. Buying process was rather long but it went smoothly.

"Great Price, Experience, And Employee Attitudes"

On Sunday, 12/27/15, I wandered into the dealership for the first time and asked about Corvettes. Chad Poda spent the next half hour or so answering my questions without pushing for a sale. The year-end sale price seemed incredible. In fact, another dealer I visited later that day suggested it was based on rebates, not all of which Id be eligible for. When I returned Monday and asked Chad about that, he assured me that was the price Id pay. Well, I wasnt going to pass that up and I wasnt going to risk another buyer beating me to the punch, so we started the sales process right then and there. The trade-in value offered was a few hundred less than expected, but with the discount provided on the new car, it was really irrelevant. Rafael Huerta ushered me through the paperwork quickly and efficiently, yet had time for pleasantries, without the "hard sell" I expected for all the extras. We went through each, he explained the advantages and allowed me to make my own decisions. I was very pleased with the price he was able to provide for the 60 month extended warranty, which I might have done without otherwise. The car was washed and placed on the showroom floor for delivery. Chad even took pictures for me. Ashley Gumina patiently and expertly demonstrated all the cars key features, especially the electronics and OnStar, answering all my questions thoroughly. The only negative aspect of the sales and delivery experience was the 45 minute OnStar welcome call, which, of course, was not the fault of the dealership. In summary, this was the best new car purchase experience I can remember. Kudos to the professionalism of the Guaranty Chevrolet staff!

"Great Service"

First time buying a new car. All the staff is very professional polite with great customer service. Been to other dealers and none compare to guranty Chevrolet.

"Nice Dealership"

What is there to say, from start to finish it was great. I got exactly what I wanted in my truck.

"Nice Place To Do Business"

I ORDEREDV MY VEHICLE BY PHONE. WAS CALLED WHEN EVERYTHING WAS READY.SIGNED THE PAPERS AND TOOK DELIVERY OF THE TRUCK.

"Good Service Except For The Long Wait To Do Papers"

12-18-2015

Very long wait for financing. Only one person available to do the paperwork. Other than that it was good service.

"Great Service"

12-11-2015

Andrew was my service advisor. He was very courteous and efficient. Ive always had great service at Guaranty Chevrolet! I appreciate the dealerships excellent customer service.

"Guaranty "

I was just happy they had what I wanted and the service was great. Thank you for your help Rene

"Oil Change Service"

Great prompt service. I waited for an oil change that took less than 30 minutes. Faster than any of those quick oil change facilities.

"Good Customer Relations"

I was in for both service and catalytic converter recall. The service was done but had to wait on parts for the recall. So I picked up the car following the service, and returned for the recall. I had some reservations about the service being fully done. Service rep. Ian stepped up to the plate and ran the car back through service and installed the new catalydic converters in record time he also provided the shuttle service for me. Its nice to see that customer service still exsists.

"Great Service"

Andrew the employee who help me answer all my questions and explain to me the problems. Nice guy my car was done at promise time. Great job.

"Strong Team"

They fought through to find the problem. I gave them several days with it. Unequivocal recommendation from me. Thank you Ian!

"Problem Identified And Fixed"

I was there for routine maintenance. The mechanic identified the front end needed alignment because of uneven wear on the tires.

"Made Me Feel Like A Vip"

From emailing Roxana for information and prices to driving out of the showroom in my shiny red Sonic Hatchback under the guidance of Jose Cisneros my purchasing experience was really great.

"Excellent Service"

Came in for lube, oil & tire rotation. Ian mentioned the benefit of having the throttle body checked and cleaned, so that was added. Thanks for that reminder!

"Great Job"

Unfortunately the service process proved to be a bit more challenging than most; with multiple delays & increasing frustration experienced by both parties. That being said everyone involved did what they could to make things right. Service Rep Neil Ellis kept the lines of communication open with me as well as with his supervisor, Service Manager Lee Bramson, & that really paid off. Neil should be commended for his dedication to Chevy & maintaining a high level of customer service. By keeping me in the loop Neil & Lee made it a lot easier to be patient, giving them/Chevy the time needed to get things right the first time. I would also like to commend the mechanic that stepped up & completed the work (Im sure it wasnt easy walking into the middle of a project like this). Finally I would like to thank Lee Bramson again for taking the time to sit & listen to me, his/Chevys customer after all the work was completed. While the time we spent together may have been brief, it was thorough & include a ride along test drive to make sure I/the customer was happy. Thank you Guaranty Chevrolet, Mark Podolak

"Great Service"

It was great service my truck was clean and running great they have always gotten me in and out in a timely manner

"Service Experience Chevy Sonic"

I was able to check out and complete services timely. Diagnosis on engine light and fix in three hours and was covered by warranty.

"Great People, Great Service My Chevy Store"

I had my Impala in for a LOF and tire rotation, I had a coupon and the Service Rep (Ivan) said keep your coupon I will do one more on the warranty. Which I thought was very nice of him. Ivan always does a great job! As well as all the Staff at Guaranty. Also they had the car done in less than a hour including a wash. Great Job Guys!

"Great Service, Friendly Service Advisors & Clean "

11-02-2015

Always a good experience. My Husband dropped off my car in the AM on tues, parts needed to be ordered, said it would be ready on Thurs...Got a call on Wed., Car was ready to be picked up. Was washed & waiting out front for us to pick up!

"Great Facility"

Brian was a great to work with he knew what we were looking for and work out a great deal for us.

"My Beat Car Dealer Experience "

It was super easy, everything was ready for me when I arrived, and the whole process went off without a hitch. Nancy was wonderful and worked with me every step of the way, providing me with confidence in working with her and the dealer, which is not normally the case with most car dealers. Thank you.

"Great Service!"

I can come in just about anytime for an oil change and Ian will always get me in. Great customer service!

"Purchasing New Truck"

Brian Lax did an excellent job. I told him what I was looking for a month ago and he followed up with me on a regular basis to give me updates. If it wasnt for his service and follow up, I would have bought my truck from a dealership closer to my home.

"Awesome Experience, No Pressure "

10-18-2015

Buying a new car or truck is very stressful time. I wasnt pressured at all. Told them what I was looking for they looked on the computer to see if they could find my specific truck. I walked outside and found my truck. No pressure at all. Great experience

"Great People, Great Service"

10-18-2015

The people are great and the service is great. The price of an oil change keeps me coming back, but prices for other maintenance is quite high, so probably will avoid those services.

"Gret Service, Modern Facility And Very Professiona"

Nancy Reyes was outstanding. She made my new car buying experience a pleasure instead of something that I dreaded. This is my second vehicle purchase from Guaranty Chevy and I wouldnt go anywhere else.

"Great Service"

10-11-2015

I had some warranty work done on my 2015 Corvette and it was very effectively and efficiently handled by Andrew. He had me set up for a loaner car while the work was done on my car, and everything was properly fixed!

"Nice Place I Was Impressed."

I was so surprised when I got there Neil was waiting and he very polite. It was a great experience.

"Great Service On Short Notice!"

I had an immediate need for service on a Friday afternoon and the service department was able to help me out! Alex Cuellar was very efficient and helpful at check-in and called be back later that afternoon to update me on the service. Alex explained that he wasnt sure if the parts would be available, which was ok. I was very surprised when Lee called me early Saturday that the part did come in and my service had been completed. Luis delivered a washed car and thanked me for coming in. You have a great service department team. Thank you for the extra special care!

"Great Service "

Great experience greeted promptly. Great staff overall offered waters, drinks on a sunny day. At the end of the day felt that I got a great deal on my new car.

"Great Employee And Service"

Andrew helped me out. He was super helpful from the start. Very friendly and made me feel welcome and comfortable. We talked about football and what we were doing for Labor Day weekend. I work in the customer service field at a top of the line fitness facility and its always so nice to get great customer service in return. It was my first time getting my recently new car serviced and I would definitely go back again.

"Nancy Reyes Is An Amazing Asset To Guaranty Chevy"

Nancy Reyes in sales is amazing. From the moment I met her and gave her a description of what type of vehicle I needed for my industry (termite and wood repair) she assisted in a timely manner, was courteous and streamlined everything I needed to do to purchase my vehicle.

"Outstanding Service"

I had a great experience working with Andrew. He was very attentive and took care of all my request. My truck was ready faster than I anticipated. Great work by all.

"Great Sales Experience"

My purchase experience at Guaranty Chevrolet was exceptional. Victor Hernandez is the kind of salesman every dealership should have. He is knowledgable and considerate. He walked us through the purchase process, answering our questions without "pushing" us to buy. His low-key sales approach allayed any doubts we had and actually motivated us to make the purchase. Later in the day when I came to take delivery of my truck he was busy with another sales opportunity. None-the-less, he took the time to explain the features of the truck and make sure I knew I could call him if I had any questions. I am also impressed that I received a follow-up call from the dealership two days later, making sure I was happy with my purchase and informing me that I could call any time if I had further questions. Now, thats great customer service! Thank You!

"Xxxxxxxxxxxxxxxxxxx"

paid almost $700.00 for a set of tires. an no road hazard. cost $155.00 for a new tire how happy is that supposed to make me thought i had the coverage.so much for buying from dealer. thank you