"Experience Is The Best!"
I went first to Burlingame and i didnt like their customer service so I went to Hyundai Serramonte and Dan greeted us very nice. He helped us get the best deal although the truth is Burlingame is cheaper by $200. But because has been great to u and spend a lot of time discussing the car. We decided to get it from him. We are very happy with the purchase. I will recommend all my family and friends to buyfrom Hyundai Serramonte and look for DAn!
"Service That Cant Be Beat!"
I was in a really tough spot - I had rented a Hyundai Sonata to drive myself, my wife, and my mother (picked up along the way) to Las Vegas. That all went great, but after getting back a day early - I managed to lose the keys to the rental car while walking 4 blocks to a grocery store in Chinatown, SF. The rental car people were both ridiculously hard to get a hold of and were incredibly unhelpful as to what I should do (tow it back and pay, tow it to a dealer and pay, replace the keys, what?). I thus decided to just replace the keys and return the car as planned. Gabe from the Service Advisor department knew exactly what I needed - expedited the work done to save me from paying an extra day of car rental and was gracious and professional to boot. Hes a credit to Serramonte Hyundai, and Serramonte Hyundai is extremely well served if all their staff is as great as Gabe was. Ask Gabe about his bulletproof pants if you see him. I dont own a Hyundai, but this experience was so positive that Ill definitely think about it next time I look get to a car.
"Great/friendly"
Staff are so accommodating. They will show to u all d available cars that u want without complain. They will give u a great deal/discount on d cars that u want.
"Excellent Service"
Dan Noguera is a consummate professional. His service and knowledge was excellent throughout. He went the extra mile and picked me up at the terminal when I needed it because I was unfamiliar with the area. A+
"Great Personnel At Serice Desk. "
Courtesy of the personnel. The willingness to explain and share their experience about the correct service needed. Very helpful information about the models.
"Very Honest And Excellent Service"
Gene was very personable and provided excellent service. He was honest and made us feel he was working with us, like an agent representing buyers to the dealership.
"Great Service, Facilities And Personnel."
We were particularly impressed with the assistance of Gene Blanco in helping us make a decision regarding the leasing of a Hyundai. He took us for a test drive, explained the features of the car and upon learning our needs, suggested a particular model and then aided us in every step of the process of finalizing the process, trading in our old car and eventually driving off the lot in our new Hyundia. Gene is an outstanding representative of Sarrramonte Hyundia and a major reason why we would recommend your business to anyone seeking to acquire a new car. Your representative in finance, Mr. Munoz, did an outstanding job in guiding us though the process of completing the necessary paperwork to complete our lease, doing so in a very personable and professional manner. Both of these gentlemen are excellent representatives of Sarramonte Hyundia and the outstanding service we received.
"Great Service"
Everyone was really friendly. I was very comfortable with buying a car from Hyundai Serramonte. These are people I can trust when finding out what is the best option for me when purchasing a car.
"Awesome Gtr Technician"
Im very happy and impressed with Grant the Mechanical Technician who worked on my car. Hes very professional, upbeat and knowledgeable. Thumps up and Big 5 stars for him.
"Greate Sevice"
01-13-2015
The service was very professional and met all my expectations. I would like to to say special "Thank you" to service consultant Sini Cortes for the excellent service he provided.
"Great No-pressure Dealership"
01-13-2015
The sales staff is great! I worked with both Gene Blanco and Bernz Munoz on the vehicle that I leased and had taken a look at a different used vehicle with Eric Brewer while searching and all were very informative, personable & fun. I really liked the no pressure policy your dealership has in place and felt like I was treated well.
"Great Customer Service"
01-06-2015
Great Customer Service from all, but especially from Gene Blanco who was very professional, very informative, friendly, definitely a people person and worked with me to make this deal happen. Thank You Gene and Thank you, Hyundai Serramonte.
"Buying A Nissan Rogue"
01-05-2015
I didnt feel pushed to buy a car. Financial department was easy. Sales lady and financial guy were nice people and friendly
"Top Notch Service"
01-05-2015
Personable, knowlagable, customer service focused staff, from the phone girl, the service rep, & to the service director, all very nice and helpful, very appreciated, thank you
"Great Service And Facility"
01-05-2015
My dealing with the sales person Gene Blanco was very professional and had provided me with great customer service. I felt no pressure anytime during the time I was looking for a new vehicle. Also my experience with the sales manger John was great.
"Great Service From Sales To The Service Department"
01-02-2015
I like that I was helped right away they kept me posted as to how long it would be I liked that the sales man put my maintenance on with my payment so it was not a large bill and i was more apt to bring it in, I liked the waiting room it was light with glass for windows and had machines that were full they had free coffee if i wanted liked how they went over everything when it was check out time so. Thank You for a great job
"Great Service"
01-02-2015
Friendly service, honest and willing to work with me. Can bring my truck to our outside mechanic but prefer to bring it there knowing Im going to get a competitive price on repairs and service. :)
"Great Salesperson But The Sale Lobby Is Very Cold"
01-05-2015
I am really please with Simon Calimlims sincere and honest way of dealing with his client.s There were no gimmicks and deceits that other auto salespersons usually would try. His clear and consistent professional presentation of every element of the sale made the buying of our new Hyundai Santa Fe a straight forward decision. It is the kind of purchasing experience that all clients would prefer but it rarely happens in auto sale. Excellent job training and performance! Randy and Yanalia
"Outstanding Service"
01-02-2015
This was the best car buying experience I ever had. Just bought Sonata from Tommy Gheran / Dan Noguera on 12/29, it is the second purchase from Hyundai Serramonte this year. Tommy and team were very prompt in responding to my request and provided very honest informations. Trade-in, negotiation, and finance process were done flawlessly. Every little details were explained professionally too.
"Prompt & Courtious"
01-02-2015
I called the day prior and was given a service appointment. Service was prompt and courteous, and you took care of a couple factory recall notices.
"Service Was Good And Fast."
01-02-2015
It was very easy. I was informed what was going to happen step by step. It was done very quickly and your waiting room was very comfortable and the TV there was nice.
"Excellent Service, Upfront Pricing, Honest Dealing"
01-02-2015
My wife and I really appreciated the transparency with which you did business. Multiple other dealerships lied to get us into their showroom and wasted our time. All of your staff were courteous and helpful, but most of all, really listened to us and were genuine in all of our conversations and dealings. After multiple painful experiences at other dealerships, it was truly a blessing to work with all of you (especially Bernz Munoz) and we are very happy to have purchased our new car from you!
"Great Service"
01-02-2015
This was my first experience with Hyundai Serramonte, as the San Francisco dealer had closed and it was time for my service on the Equus. I didnt know if they would honor the valet service....Excellent service
"Great Service"
12-29-2014
Friendly and knowledgeable staff. Our salesman, Dan, answered all of our questions, found us exactly the car we needed, and made sure we were comfortable and confident before we drove off. Also really appreciated the followup call the next day ensuring that everything was going well. The finance manager, Peter Golchin, was very efficient, friendly, and made us feel like he really wanted to help us. Will definitely refer friends here.
"Wonderful Sales Staff"
12-26-2014
Serramonte was the last dealership I visited after a long day of car shopping. I wasnt expecting much in terms of service but the team went out of there way to make me comfortable and pick up right where I left off with the other dealerships.
"Thanks Ray!"
12-26-2014
I remembered Ray as soon as I pulled up. He was so kind, helpful, and straight forward. He really made us feel like we were well taken care of, and beyond fully explained everything he was doing and why, so we didnt feel like we were getting charged anything extra.
"Very Responsive"
12-19-2014
They were ready for me the same day I called. They sent an email to remind me of my next appointment with the hybrid specialist. They also answered all my questions about various features about the car.
"Great Service"
12-15-2014
Buying a new car can be stressful, but I felt no pressure and found my visit very comfortable and hassle free. My time spent at Hyundai Serramonte was quite different than other dealerships I have gone to.
"Serramonte Hyundai A Radically New Way To Buy Cars"
12-12-2014
Joe L listened to my needs like no email mass mailers and cold calls about models I did not ask for. Joe and Tommy exceeded my expectations and made the car buying process pleasureable and stress free! I was previously a extreme loyal Toyota/Honda owner and after being ignored and blown off at their dealerships I was so happy to deal with the friendly, no pressure attitude of Serramonte Hyundai. Albert the finance guy equally friendly and very unlike the traditional finance guys that try pressure tactics to get more money after the main car purchase. I would highly recommend Serramonte Hyundai to my co workers at Genentech!
"Thank You Gene Blanco! Couldnt Be Happier!!"
12-11-2014
Gene Blanco was extremely professional and friendly. He was very helpful in the whole process of it all. He was really great, I would recommend him anytime.
"Great Service And Efficient "
12-09-2014
Very efficient group of people who work there. I got in for my appointment and they knew who I was, which was really nice.
"An Incomparable Service"
12-03-2014
The service was good as well as the personal. They were kind, and also they responded all the doubts that my family and i have.
"Thorough Inspection"
12-01-2014
Even though the work took longer than initially estimated, everything was thoroughly checked and I was notified that my break light was out. I was able to repair it the same day. Thanks Hyundai Serramonte!
"Great Service"
11-28-2014
I felt so safe and sure that my sons car would be taken care of because its within the Hyundai professional service
"All Staff Are Very Helpful To Customers!"
11-28-2014
I am very satisfied with the service I am getting from your service dept.sepecially Raymond Jew who had been helping me with my car since I have car trouble, hes great!
"Great Customer Service "
11-26-2014
Everyone especially Eric and Peter were very professional, knowledagleable of their products, very patient, dedicated to their work and did their very BEST to make me a happy and satisfied customer of a brand new Hyundai Sonata. I will most definitely recommend Serramonte Hyundai to all of my friends and co workers. I truly appreciate all the help and time spent to get me an amazing car. Thank you all so very much!
"Everything Was Perfect."
11-18-2014
Our salesperson DeLeon was very friendly and helpful. He was the best. And the sales manager Tommy was very understanding and helpful too. They were all great.
"Great Service"
11-17-2014
I honestly can say i had the best experience ever. I wasnt expecting that everything would be as quick as it went also they where so friendly and professional. I would definitely recommend and cone back if I need to buy another vehicle.
"Everything Was Great"
11-17-2014
Everybody wad so wonderful and so nice in this dealership. Especial thanks for Dan and Simon and Peter because they were so helpful and friendly for us. good job for everybody.
"Great Service"
11-17-2014
Ray was very knowledgeable and friendly. He guided me through the pricing and recommendations and never made me feel foolish about my lack of automotive knowledge . He explained everything to me in a way I could understand and I didnt feel like he was ripping me off in any way. Would definitely come back here again
"I Just Said This!"
11-07-2014
service was quick and courtious, I felt they were honest..did not try to sell me anything that was not necessary.
"Great Service"
11-06-2014
Joe Liu was extremely helpful throughout the process, helping us to decide on the cars we wanted, he was never pushy and listened to what we wanted.
"Very Professional And Dependable And Courteous."
10-29-2014
Service was done exceptionally to my satisfaction. Your service people was very professional and delivered my car on time promised.
"Great Service!"
10-27-2014
The sales person listened to my needs & gave me options to try different vehicles instead of trying to make the sale. Very professional & took his time with me.
"Great Service."
10-21-2014
Ray is the best. He explain everything to me in a way to understand what do I need to be done on my car and how much will be.
"Service Par Excellence. . . Why Go Anywhere Else??"
10-20-2014
What I liked about my recent experience was the excellent service I received all around from the moment I interacted with my service technician, George Pineda, to the actual performance of what were needed to be replaced, maintained, and/or inspected in my 2001 Hyundai Elantra GT car. The service center is spacious and ideally situated with lots of parking and fresh air, is well maintained and clean, and staffed with competent and friendly professionals. Ive been a customer since opening day, and am mighty pleased with the reliability of the products they sell and/or install, and the impeccable service/labor rendered. Keep up the good work, Hyundai Serramonte.
"Nice Experience"
10-16-2014
All four members of the staff that assisted us were very friendly, knowledgeable about the products, and provided professional assistance in helping us select a vehicle and complete the sale.
"Great Service"
10-13-2014
Friendly and courteous service personnel. Good explanation of what work was done and what to do if the problem occurred again. Accurate estimate of time to complete work.
"Very Satisfied With Work On Recall Issue (2)"
10-09-2014
I was informed of the work required by the two recall issues, the estimated time required for the work. Everything was completed on schedule, as I waited for the vehicle on site. Ray was very responsive to my questions...thank you.
"Hyundais Customer Service Was Great!"
10-08-2014
Despite being a first time customer, I feel very comfortable dropping by and the customer was greatly appreciated. The next time I need to fix my car, I will definitely think of Hyundai.
