"Great Service"

All of the service people at Allen are great! They always listen to any issue and fix any problem the first time. Steve and Tim do a great job!

"Stellar, Exceptional, Good People!"

Stellar experience and service. John Clune, Jackson Smith, Brian Carpenter and Matt the General Manager were great. Good family environment with good vibes and great connection. They went above and beyond the call of duty to handle and fix anything that needed to be handled. I cant elaborate enough how happy my fiancee and I are about the experience and our beeeeeeautiful and rockin new carbon black cadillac coupe. thanks guys for everything. You guys are top notch!!!

"So Awesome!"

Got my tire patched fast and great customer service.

"Worst Dealer I Have Ever Experienced!"

It was the worst dealer experience I have ever had in my life. Summit the finance information through dealer Website. Got phone call from salesperson, loan is approved come in and sign the loan document. Went to dealer next day. Waited almost 4 hours to see finance department person and after 4hours later he told me I am not approved for the loan. Waited 4hours!!! Just sat there for nothing. When I leave, no apologies from salesperson or dealer except finance person. He said he will let me know the problem next day because person who approved my loan will be back next day. Until now no phone call from dealer or finance department. What a professional salesmanship!!. Problems can happen because we all human and we do make mistake but the way they handle the problem was soooooo unprofessional. No wonder this dealer is so outdated compare to other BMW and Mercedes-Benz dealer. Allen Cadillac owner, please teach employees professionalism or send them to other luxury car dealer and let them learn meaning of professionalism. Instead just sit on old chair and waiting for customer through window.....

"Great Team Of Experienced, Friendly, Honest Folks"

I have bought vehicles from Allen GMC for almost 15 years. Every experience, rather service or sales has been positive and successful.

"Great Dealership, Great People!!"

This is the second vehicle we have bought at this dealership in a little over 6 months. Eric was our sales rep both times. He is friendly, honest, no-pressure, professional and knowledgeable. We liked him immediately which is one of the reasons we came back a second time. The financing was again no pressure, quick and he was very friendly and professional. All in all, we had a very positive car buying experience!

"Great Dealership!"

Thank you for your kind help and comfortable waiting room .

"Great Impression"

You guys got me in quick and completed the service within an hour! Awesome!

"Painless Purchasing Experience"

Eric Tourbin guided me through the purchasing process, and Brian Carpenter carried me through the paperwork. Both were exceedingly polite, helpful, and gracious throughout. Id send my mother here to buy a used car! Thanks to everyone at Allen Cadillac who made the used-car purchase a delight. Of course, the fact that they sold me an Audi RS4 helped, and seemed to put a golden haze on the rest of the weekend...

"Great Experience"

Everything was amazing. Finance was easy and convienent and the gentleman that walked us through our car was very patient and personal.

"The Best Dealer Ive Ever Experienced"

Wow, what can I say, but it was the best experience Ive ever had buying a car. The car I bought was a used 2002 Lexus Rx300. I had gone to see the same model in Santa Ana and it listed in mint condition. Maybe a mint melted on the side of the street. I was very upset after driving for over an hour to get there. I saw Allen used car online and saw the add which stated "the best used Lexus Suv youll lay your eyes on". And they were not kidding! It looks brand new! New tires, new brakes and rotors, the paint isnt faded and the interior is in new condition. I Feel like I cheated them because I got a new car for the price of a used one. The people there are very friendly and kind. I felt like we were all best friends. Something that never happens at a car dealership. Jon Westley Nelson and John Armijo are two of the best people youll ever meet. Yes there are a lot of friendly people there. So if your in the market for a car go there first and save time on the best deals on pre-inspected vehicles, They really know what their doing there and best yet how to treat people. Like I stated before Wow! what a great experience!

"Seamless And Honest!"

i did most of the work online with the sales department. When I showed up at the dealership they had everything ready to go. They really made the entire process seamless. They have earned a loyal customer!

"No Pressure"

Everybody was very helpful, especially Herschel, my salesperson. Answered all my questions and made me feel comfortable. I didnt feel pressured. They are expanding their facilities so you have to expect a bit tight quarters for the present time.

"Honest, Customer-focused Salespeople"

Outstanding experience with the Hyundai team at Allen. The facilities are showing age, but other than that they are top-notch people with a clear focus on integrity, transparency, and honesty.

"Expensive Repairs And Fear Sales"

Price is not listed on cars.com. Sales person tried hard to have me come to the dealership without giving clear price information. Later when I insisted the listed price, the sales person gave an outrageous price ($5k more than KBB Retail Price foe similar vehicles) for the model I am looking for and tried to tell me that they invested so much money in repair. When I said that I will look for other vehicle or dealership, the sales person made a sarcastic comment, "we will see you when the other vehicle breaks down and you come in for repairs". This was totally unnecessary remark.