"The Best Service I Jave Ever Had !!! Thank You !!"

So I was driving by the Vista Ca North County Ford dealership and my car failed. I put my car in neutral and ended up at the front door of the dealership. At about 7pm -ish is when I came to a stop and tried to get the car started. I turned around and found an employee asking if everything was OK and could he help. He gave me a jump and stood with me till we both came to the conclusion that the car was not going anywhere. I climbed out the car after assessing the situation to this same employee with a pen and an envelope for the night owl drop box, for service. I was taken care of by this employee and dealership so well that a practiced script couldnt have been executed better!!! I received a call from the service person James, the next morning , with the diagnosis. James was very professional and was creative with benefits that helped with my decisions and pocket book !! Im coming here for all my services and purchases from here on out !! I will recommend this dealership to everyone I know and speak to !! Thank you TEAM NORTH COUNTY FORD !! GREAT JOB!! Paul Daerr

"Horrible Communication And Care"

I went in to get a recall and oil change for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done at 2pm. I had to call at 4:05 to find out if my car was done or if they would get a hold of me. I get a voicemail at 4:30 saying they would need to keep the car to finish up some of the work because they had a hiccup. They would take care of it tomorrow and if I had a question to call by 5:30. 5/23 I called around noon to find out if it was going to be done. I get a call at 2:17 to give me an update and to give her a call before 4pm. Again, about an hour window to call back. I called back and left a message with her and the service manager to get an update. nothing. 5/24 I call at 4:03pm to see if I can pick it up and leave her a message. call right back and leave the service manager a message. I get a hold of the receptionist who told me she was sick and she would have the service manager call me back...nothing. 5/25 I call at 11:49 and leave her a voicemail. Left another at 11:53 for the service manager. I call back at 1:09 and demand to talk to someone. Shannon gets on the phone and I ask whats going on.. she said, "she left me a few messages"...I said, "after I called you and only on monday and tuesday... nothing yesterday or today. It was supposed to be done days ago and you havent updated me or anything." She said, "the entire computer system shut down and it wont be ready until hopefully the end of JUNE!" WHAAAT! I was told monday and then overnight a part and now its late june and you guys havent let me know or tried to offer a car in the mean time? My buddy had to drop me off multiple times and use his car since I work sales. She said good news I did the paper work to get you a rental, you can go to hertz and put a 50 deposit down and get one until its fixed...I was shocked... You dont need me to come in or get this figured out? nope. I said ill be right in. Talked to Scott the owner who was very nice and cordial, but couldnt help with compensation, but gave me the number for ford to call later...I told him I had already planned on doing a performance package and bought some oil packages. He said after I get it back he would try and help do it at cost if I was still interested. Save a couple hundred bucks if I do, but doesnt really help the next month or if I dont do it. He asked if I had a rental car and I told him what she told me...He said he would be right back and get me one. Hertz didnt have any on hand and would be an hour to get one.. They have a F-150 in the meantime. I said fine, until they have a car that will work. He walked me over and I heard the service manager say damn, it doesnt have gas. He told a guy to go ASAP and get it done in 5 minutes...In the meantime I asked parts about the Performance upgrade they had on ford website and he had no clue what it was or what it cost. I asked service and they told me to go to parts. I guess nobody knows the parts they sell and what seemed like a pretty easy question as far as to what they normally charge. While I was waiting I wanted to check on my car and get my house key. She told me where it was and I find it outside with the windows down! I asked her and she said they bring it in at night.. I said the windows are still down most of the day and is going to be for a month! I go back to talk to Scott the Owner that the windows are down and its been almost an hour with them only saying its getting gas. Its less then 3 minutes away to the station! He says ok. I walk back over to service and he comes in to figure something out with the windows. They will find a way or put it inside across the street. Ok I finally get the loaner truck and go home. I call the number and its the wrong number. I call back and hes already gone, but they found the mistake. Last number was written wrong. I get a hold of him and he says he needs to verify with ford. He sent me back to set an APPOINTMENT! Now its closed

"Oil Change"

Hes the best helper! He always makes me feel safe driving and is very kind. Ive never got as much attention from anyone , he remembers my name and has a smile on his face everytime. A very educated man thank you Ryan for your help!

"Disappointing"

Looking to purchase a used car arrived and there were three sales associates standing outside plus one on the lot I walk the entire lot twice not a single person came to welcome me or ask if I needed help! Now I was the only customer on the lot and the sales associates outside could careless one even walk by me and didnt say "hello" so I finally left and felt frustrated to say the least. I thought about this situation and wanted to talk to the sales manager so I called around 8:20 pm and a sales person answered he said he would get the sales manager then proceeded to leave me on hold for almost fifteen minutes before I hung up. Needless to say I didnt buy a vehicle today from Ford in Vista!!

"Great Overall Experience"

I traded in 2 vehicle for one to eliminate 2 car paymento before getting out of the military and with negative equity on both vehicles I thought I was screwed but they pulled through with a great deal and low interest I couldnt pass up. It has been a couple months since Ive got the car and absolutely no complaints about it and Ive waited to do the survey just to see if I couldont find anything to critique the dealership on but Ive have absolutEly no complaints on the car, dealership, or salesman

"Great Deal"

The add in the paper was unbelievable but true no I am done

"Excellent Service"

The sale people and staff where great and experience

"Bill Neail"

Great service! Richard did a great job in serving my needs - offered to pick me up at home and take me to the dealership which was very helpful.

"Love My New North County F150 Fx4!"

Was helped within 4 minutes of my appointment time. Found out that my first oil change was "free"! Went ahead and upgraded to "full" synthetic at a modest charge (under $29). Vehicle was finished 20 minutes sooner than promised. It doesnt get any better than that!!!

"Best Car Buying Experience!"

Richard and Matt were outstanding. We are thrilled with our new Expedition and the deal we got. They were professional, honest, knowledgeable, and thoroughly enjoyable to work with. Class act!

"Great Customer Service "

I really appreciate Chris on making it happen on being able to get me an awesome Ford Mustang

"Awesome Service. No Pressure."

I purchased a 2013 Ford Flex. I couldnt have been more pleased with the service I received. My salesman Alex and the finance guy Omar made for a smooth buying experience for me.

"Greate Services, Wonderful Staffs"

I purchased a 2016 Ford Fusion SE. The service was wonderful. The staff was very helpful. I specially appreciate the help from a staff whose first name is Black (sorry I forgot his last name). He ran so far explaining the cars functions, demonstrated many features on the car, spent a few hours with me, even picked me up from where I returned my rental car. I also appreciate the person who was handling the paper work, loan application, etc. He was also very helpful in explaining all finance options and warranty options. Also Im very happy with this new car. It has wonderful electrics, much more than I expected!

"Fast And Efficient "

I usually take my car to a shop across the street for oil changes, but since I received a coupon in the mail I decided to take it to the dealership. I was pleasantly surprised to discover that my cars first maintenance was free so it didnt cost me anything. Scheduling the appointment online was easy, and overall the work took ten minutes less than I was quoted, so that was nice.

"John Brockman"

Always excellent service, and friendly staff. I would recommend them to my friends.

"Sales"

06-13-2016

no complaints,.. fast, professional service. on 8th vehicle now from north county ford

"Good Sevice Great Price "

I bought three ford flexs four years ago still have one it has 275,000 miles still going strong needed a truck I went straight to north county ford ?

"Great Buying Experience."

Everything went smooth and quick. Everyone was very courteous and helpful. We have purchased multiple cars from North County Ford and it is always a great experience. WE LOVE NORTH COUNTY FORD!

"Oil Change"

Good job! What more can I say???? Do not have 50 words.

"Will Buy Again"

06-06-2016

Great dealership easy to deal with, excellent customer service

"Great Experience"

Love the staff honestly. Everyone went above and beyond what they could have done. Really appreciate everything! My car has rust spoys and a few things I didnt see because I bought th vehicle at night and its a completely blacked out car. I hope to schedule an appointment soon to get this resolved. Alex you were awesome! Thank you so much sir.

"New Explorer"

06-06-2016

I was very pleased with the experience at North County Ford. I want to thank Zack, Matt, Travis and Mike for making this a wonderful buying experience. I love my new SUV!

"Great Service, Ease Of Lease Return."

Easy to work with Lease Sales person. It was easy to turn in my old lease and release a new car from Ford. The process was pretty fast, not too much haggling This is my third Ford with this dealership.

"Non-pressure & Easy To Deal With"

06-03-2016

Our salesman Alex was non-pressure and easy to deal with. We respect that...Also the finance guy who handled our paper signing was very personable and came across as honest. Our only complaint would be that we had to wait along time in the main office and its difficult to manage two young babies for that long. We are happy with the Explorer thus far and our only complaint so far would be that we were not aware their wasnt dual seat memory as my wife and I have totally different driving settings.

"Excellent Service Department"

Alex is my service technician and is fantastic to work with. He is always helpful and makes sure all work is done perfectly.

"Excellent Service By Friendly Staff--ill Be Back!"

First time at this dealer. When I booked the service, the rep told me it could be up to 5 hours. So I came prepared to stay most of the day. When I checked in and asked if it would really be that long, the SA checked and said he thought I could be out in about 2 hours. It was nearly 2 hours to the minute! Check-out was easy. Everyone was vert courteous. ill be back!

"Love, North County Ford"

Came in for a oil change and as I was pulling in my check engine light came on. Alex was very thorough explaining what was wrong and the remedy. Repair was done quickly and right the first time. I keep coming back to North County Ford because of Alex.

"Great Service"

05-29-2016

I am unhappy with the fact that the CMAX charger melts when plugged in and that Ford does not offer an upgraded charger, but was very happy with the service I received from the service manager. Jim Goovine was able to get me a replacement charger in under 30 minutes and I was out the door. He is excellent. It was all thru his efforts that it all went so easily and smoothly.

"Ford Fusion "

Great place to buy a car. Great sales people with a great attitude.

"Great Services "

Very friendly and negotiable. They keep in touch and make sure you are satisfied!

"New Car ~ Excellent Experience! "

We leased a 2016 Ford Fusion Hybrid - Titanium. We love it! R.C. was absolutely fabulous in helping us with this purchase. Once we decided which model, colors, options, etc., we wanted, he went to work to find us the exact car we wanted. When it was delivered, it was perfect and he was very thorough in his explanation of how everything worked. He also told us to come back any time if questions arise. Thank you North County Ford and especially R.C.

"Great Service"

I loved Erin my sales guy. He will above and beyond to help me, wasnt pushy but made me feel like he wanted to help.

"Review"

Everything was good, Shannon is great, the driver for the shuttle was great. Of the two issues with my car, the sinc system still gives me trouble and doesnt connect to the phone about every 4th or 5th time I start the car, but I had problems with my last Ford also. I dont think Service could have done anything differently. The reason I am neutral about recommending you is just that I dont recommend cars to people I know or work with. Its just not something I discuss. Oh, you guys could have some better creamer for the coffee.. But otherwise facility is nice and clean, pleasant place to wait.

"Mister"

Great service, met quoted time intervalxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Fast And. Lean"

Oil change and tire rotation worked out good fast quick no problems thanks

"Great Service"

Jim my service manager is great! The facility is very comfortable while waiting for the service to be complete. Good internet and easy to work at the comfortable chairs with arm desk.

"Good But Long Wait To Finalize "

Helpful staff and friendly. Best deal a found on a used Prius. Only thing that needs improvement is the waiting I did to finalize and sign all the documents. I waited several hours before it was done and my kids havent eaten dinner and it was a school night. By the time I was done the dealership was already closed and it was way past the the kids bedtime. Otherwise I wouldve given it a more stars.

"Ford Escape Repairs"

by giving advance notice to service , I was able to get car done in less than 1 day.

"Great Place"

05-19-2016

Aaron was great. I just came in because I had a check engine light on my vehicle. He took the time to find the vehicle that I needed. He explained all the features to me and showed how it would improve my life, even though Im 92 and my life is almost over. Aaron made me feel like I was family, he is a great asset to Ford and I bet he will be running a store years to come

"2015 Explorer Repair"

2015 Explorer had a driver side view mirror lens replaced. I had an appointment and service was done in about an hour, I was planning on longer. Service advisor Anthony was great, one of the best ones I have worked with in a while.

"First Time Customer."

Had my 2007 Focus oil change and service for the first time being a recent move from Orange County to Vista. Good service by Anthony and the free coffee was appreciated too. Purchased a package of three services for $60.00 and that is excellent value. Thank-you and I will be back!

"Mr. Navarro"

Brought truck in for squeaking noise. Was diagnosed for tie rods. New tie rods, $1200.00 later truck still squeaks.

"A Great Experience"

We purchased a Transit. Service was terrific and staff was most helpful! Everything was explained well and completed in a timely fashion.

"Great Service"

My service advisor Jeremy Collins went out of his way to get my car serviced & repaired and back on the road. Thanks Jeremy for making it possible for me to make a planned trip to visit my Mother for Morhers Day!

"First Time Impression"

The only reason rate this higher. would be that I stood inside the door for over 10 minutes, prior to being acknowledged. I was then acknowledged and told that someone would be with me in a minute. So, when the first gentleman did come to help me, asked my name, looked me up and handed me off to someone else, I felt that he was just trying to make an SLA and not help me. I had an appointment and should have been expected, with someone ready to help. I also have a plug in, it would have been nice to have it charging when I came to pick it up.

"Fast And Efficient"

05-10-2016

Service guy was helpful and efficient..... no problems.

"Quick And Easy Service"

I purchased my Ford F-150 Raptor at this dealership two years ago. I was pleased with there sales experience and now come back for service. I had a 3:00 appointment. They took me right in and my service was complete inside the 1 hr estimated time.

"Great Service"

They got me in and out in less time than stated. Finished quickly.

"Great Service...."

This was my first oil change on my recently purchased car at north county ford..I was very pleased with the service i received..Shannon M.tech#3581 was fabulous....nice...professional..listened to a few concerns i had...My car will never be serviced anywhere else!!!

"Fast, High-quality Work Performed "

Brought in my 2006 Ford Fusion to repair a broken front driver door window mechanism. That was repaired, plus had oil changed and car washed, in just a few hours. Work all around was excellent.