"Good Service And Nice Salesman"
I bought a cpo Mazda CX-9 here and the salesman was quite nice and helpful.
"Great Car Buying Experience."
I showed up a day early (had a Saturday appointment) to buy my Santa Fe Sport. Everyone at the dealership was friendly and welcoming. The facilities are clean and bright. Brian Webb was my sales agent - he was fantastic. He was patient and explained the cars features and set up my phone once the car was purchased. Donnie Harris is the finance manager. He did a great job getting my loan set up. I love this dealership. Easiest car buying experience I have ever had - anywhere.
"Excellent Car Buying Experience"
Thank you Kim Caceres for making my car buying experience wonderful! I just bought a 2017 Mazda 3 hatchback and the process couldnt have been better. Kim was very attentive and informative, couldnt have asked for a smoother car buying process.
"Call Back"
Finally got my call answered with a unrealistic trade in value for my car.
"Never Got Back"
Called and talked to a Brian in sales and told him I have a trade in. I sent him a text with my car specification (I live far from the dealer) to get an idea on my cars value. Never got a text or call back the next day in fact he wouldnt even answer my car!
"Great Selection And Professional Sales Staff"
01-29-2015
Salesperson (David) and Manager (Rocky) were professional as well as personable. They listened to our needs and worked with us to meet them. We never felt pressured and drove away with the perfect vehicle for us.
"Nice People"
01-27-2015
first time I had ever owned a Mazda or been to your dealership. Your team was very communicative and helpful.
"Great Cust Svc Rep"
01-29-2015
Amanda the Cust Svc rep was awesome. Quik service, very polite and even went and gave me an update while I was waiting.
"Excellent Service"
01-13-2015
Nice to see same familiar faces they explain in detail the service that needed to be done and at the end give future suggestions as of what your vehicle might need. All very friendly.
"Great Place To Shop For A Car."
01-12-2015
Friendly and well informed. Salesman was very good in explaining everything in detail. He called the next day to see how I was doing with all the new technology. I was very pleased with the salesman.
"Awesome Service, Above And Beyond!!"
01-12-2015
Very thorough. After another dealership installed new engine incorrectly, the car leaked oil everywhere----Romero repaired everything, including replacing brake pads and belts that had been saturated by oil and then steam cleaning the front end. WOW!!
"Great Service !"
01-08-2015
All the staff was very friendly and approachable. Everything that was worked on on my car was thoroughly explained to me, and the time frame was pretty close! Thank you for your service!
"Great Sales Contact"
12-29-2014
It has been a pleasure dealing with Tracy Benjamin. Her professionalism and desire to make sure we are happy with our new vehicle has been greatly appreciated. We look forward to a continued relationship.
"My Car Buying Experience At Romero Mazda."
12-29-2014
My sales person Herbert was awesome! He answered all of my questions and went over everything in the car to make sure I was comfortable driving off in my new Mazda 6. I will definitely be a return customer.
"Easy And Fair Purchasing!"
12-22-2014
I dealt with Tracy in the Internet Department. The price we negotiated prior to my arrival was honored without any hesitation or re-negotiations / added costs. The car was waiting for me upon arrival and everything went very smoothly. I cannot thank Tracy enough for making the whole buying experience easy and painless.
"Great Service"
12-19-2014
Very friendly and accommodating. Didnt have any appointment and they got me right in and had my car worked on and out before 5:00pm. Dan the service guy was great.
"Outstanding Customer Service"
12-19-2014
Prompt attention upon arrival. Employer Amanda set the bar with her warm and friendly greeting. I felt like my service was her priority. Communication between service regarding the progress of my service has improved, leaving no question as to when my work wouldone be completed.
"New Car Purchase"
12-09-2014
David and Rocky took great care of me. they genuinely cared for my needs and had my best interest at heart.
"No Hassle, Great Service!"
12-05-2014
I was not hassled to buy a car. When I asked to look at cars by myself, I was left alone. Ryan answered all my questions and if he didnt know the answer, he got the answer.
"Great Customer Service"
12-09-2014
My sales person Nick is very professional. He puts no pressure on you, explains everything very clear and goes through all the car features. He made the whole buying experience stress free.
"Romero Motorsports"
12-03-2014
The service was awesome everyone was great and very attentive Don was great and Sam went over and beyond to help me get into my new sonata
"Always Use This Dealership"
12-03-2014
Friendly staff, applied as many discounts as possible
"Great Service"
11-24-2014
It was fast and friendly, I did not have an appointment, and I was out of there in less than 2 hrs.
"Great Help"
11-20-2014
People were very helpful in the Service, Front Desk, Shuttle Driver and Parts person. I left a bag in the shuttle and it was taken to the Service Dept. and I was notified right away that they had it and where it was. Thank you
"Great Service!"
11-24-2014
Absolutely every person I interacted with either through a conversation or just passing in the waiting area was very friendly. Amanda the Service Writer and the young woman who greets people and begins the service process in the line were very helpful.
"Always A Great Experience"
11-17-2014
You have such a wonderful friendly staff, they are always helpful and greet you will a smile. I came in no appointment at the end of the day, and no questions asked they got me right and made sure I got everything I needed.
"Nice Friendly Dealership"
11-17-2014
What I really liked about buying a Mazda from Romero was they worked hard on getting me financed with a pmt I could afford. The internet sales manager Tracy sold me my car. She was awesome! She listened to me, did not pressure me and got me the car I wanted!
"First-time Buyer"
11-17-2014
Nick gave me an excellent tour and test-drive of the 2015 Mazda 3. It was a pleasure being a first-time buyer at Romero because of him. Car shopping wasnt a bad experience at all.
"Courteous, Efficient Service Department!"
11-17-2014
Im always treated with the utmost courtesy and efficiency from service advisors to the friendly cashiers. This has been the case since March 2010, and I have my car serviced about an average of every 60 days as a long-distance commuter.
"Oil Changed"
11-11-2014
I had my oil changed, tires rotated and a nail removed and repaired from my tire, and a car wash all in less than an hour! The employees were quick, efficient and friendly. The lounge was comfortable.
"Great Service"
11-11-2014
My appointment was honored. When I arrived I was greeted by the service rep. My car was processed into the database and taken right back to have requested services started. I was told it would take about 3 hours to complete the task at hand. They time frame was met. Job Well Done!
"Excellent Customer Service From All The Staff"
11-11-2014
All the staff from the sales guy, sales mgr. to the financing guy where so very friendly and nice. They all went above and beyond to help me out.
"Excellent And Quick Service"
11-04-2014
Sales support (Eric) was superb. Turns out that air conditioning on new Mazda 3 did not work. I needed it to be fixed immediately because of planned trip. They did so in hours.
"Recall Appointment For Hyundai Sonata Transaxle."
11-04-2014
My appointment was for a recall, they said it would take 2 hours, but they finished in 1 1/2 hours. While in waiting room, TV was on and free WiFi and free Starbucks coffee, which was cool. They even washed my car.
"Best Selection Of Mazdas To Choose From"
11-03-2014
Tracy Benjamin found the exact car I wanted and expedited the purchase posthaste!
"Great Experience"
10-28-2014
We enjoyed the friendly nature of the experience. We were able to schedule a time to come and to test drive several vehicles to confirm that we made the best possible choice for us.
"Great Service"
10-28-2014
We were helped by Tracy Benjamin and she was informative, genuinely caring, and was forthcoming when we came to pay for the vehicle. I would highly recommend her for anyone who is serious about buying a car.
"Great Experience With The Service Dept."
10-22-2014
I had a good experience and our service advisor, Daniel Feldman did a great job for us. He even help speed up our wait by washing our car himself due to the fact that the service dept. was very busy. Great Job.
"Awesome Dealership"
10-22-2014
I went to many dealerships in search of the perfect car and Romero Mazda was by far the most friendly and professional dealership I experienced. I really felt like Brian actually cared about my interests and worked with me to find the best deal within my budget.
"Excellent Customer Service!"
10-20-2014
Tracy Benjamin was extremely helpful from start to finish. It took us awhile to narrow down what we wanted, and she helped through every step of the way. This is the second Mazda we have purchased through Romero Mazda and have had great experiences both times. We definitely recommend this dealership to anyone looking for a Mazda.
"Great Service, Good Employee Attitudes."
10-09-2014
Your employees have great attitudes. Our salesman, Phil Schmall was absolutely the best we have ever had--keep that man around. He relates so well to customers, of all ages, I would guess.
"Amazing Place To Do Business! Very Friendly!"
10-07-2014
David Salem rock-it for us. From the moment we arrived at the dealership he was on it. He was not pushy and was very informative. A Pleasure to work with and an asset to your team.
"Great Experience"
10-02-2014
I had an appointment for a oil and oil filter change and it only took 2 hours to get the work done on my car and that included the recall to fix my speakers and wash the car. Thanks.
"Great Customer Service"
09-22-2014
All items that needed attention were repaired. The car was ready at the time promised, including a complimentary car wash. The service rep and cashier were very professional and attentive.
"Excellent Service"
09-22-2014
Sales person service was excellent Although it was very hot 105 degrees, Mr Kim was helpful and willing to assist The finance department was helpful and willing to work with me
"Vehicle Was Washed And Serviced In A Reasonable "
09-17-2014
the line of cars to be serviced was long, probably seven cars, but it moved quickly with two or three people taking orders. The man who took mine was brief and thorough.
"Great Service, Nice Experience, Comfortable Facily"
09-18-2014
The dealership did the first time oil change for my 2014 Hyundai Sonata hybrid. Very good service . Nice people in every section. I also got free car wash and a $10 coupon for my next time oil change service.
"Great Services, Fast And Efficient"
09-17-2014
I was serviced quickly and I did not have to wait long for my service to be complete which was awesome, thank you.
"Spectacular Service!"
09-17-2014
I love the staff, everyone is so pleasant to speak to. I really appreciated Spencer getting me a 15% discount for the work I had done on my car. Being a graduate student, I need all the help I can get.
"Great Service, Spencer Did An Excellent Job."
09-17-2014
I liked that Spencer allowed me to come in the same day I called even though the front desk said it a weeks wait. He changed my sun visor himself.
