"No Response After They See That You Cant Come In "
I have contacted them for a car that I was interested and told them that I would arrive soon (1-2 weeks) and if all goes well I would go over there the first day I arrive and buy the car. I was also willing to send a deposit to lock up the car. However, they stopped responding to my emails as soon as they heard that I would not come in that day. Instead, they ignored my emails. This is 2017, and they should understand that some people might want to arrange their business online instead of haggling in dealerships.
"Worst Experience Ever!!!"
Worst experience ever!!!!! I wouldnt recommend to anybody
"Best New Car Experience"
Terry Grey was fantastic. He just kept working until he found what we were looking for. Our experience at another dealership was disappointing, and we were so happy to have Terry work with us.
"Great Staff"
03-28-2016
As a first time buyer I thought it was going to be difficult to get a car, but the staff was willing to listen to me and they helped me get the car I wanted at a great price.
"Very Greatful To Have Good Customer Service , Rare"
I always here horror stories of Dealerships, but I had a great experience and my Very first new car and Im very greatful and happy I had a sales person that took great care of me.
"Great Service "
I was helped quickly for my first scheduled maintenance although I didnt have an appointment and was surprised to find out it was free. Thank you
"Great Work"
The tech adviser took care of me right away as soon as I arrived. He helped me with my wheelchair since he knew me from previous visits. After my car was washed it was brought to me. I value the attention that I received. Thank you!
"Great Customer Service"
I really liked the way I was treated as a customer at this dealership. Sal, the service manager, was very kind, truthful, very helpful, and his customer relations skills are excellent.
"Service Was Great "
Raul was great! Definitely not pushy and was willing to help and meet my needs financially. I was very happy with my experience.
"Great Service By Great People"
Not much to tell... i was there early... no line.. got in.. and the service was wonderful and i left. :-)
"Great Service "
We brought our car in for a recall and service. We were attended to right away and it only took a short while to complete. The service rep was polite and professional. The lounge was clean and comfortable
"Good Customer Service From A Dedicated Employee"
Your salesperson who helped me buy the new car was very good. He gave options and was listening to my input. However not the first two people in your dealership. They did help.
"Very Welcoming"
11-18-2015
Salesman seemed to try to keep my purchase within my budget and made it possible to buy a new car.
"Great Service"
I liked how this dealership has a variety of cars to choose from and my sales person, William was real nice and provided the information I needed
"Excellent Service "
My husband was pleased with the professional and courteous approach of the service advisor, Mr. Paul Horning. Furthermore, our unscheduled service was completed within the estimated time.
"Great Services And Honest People"
10-06-2015
They communicated very well the issues that I was having with my car and answered any of my questions I had with honesty.
"Good Communication"
I just called to inquire and I was promptly contacted and followed up with. I purchased a car elsewhere that was closer to my home, but if I didnt I would have gone.
"An Amazing Experience"
08-25-2015
The sales man Daniel is very honest and helpful. Milo was awesome and helped me a lot. I am really great full for your amazing staff. Thank you so much for having them.
"Awesome Service"
07-30-2015
The excellent customer service provided by Sal. While waiting for the work on our car to be done, we wanted to get some food. Sal was kind enough to offer us a ride back and forth. Jason got us to and from the restaurant safely and with a smile. We also loved the fact that the service for our car was done within estimated time.
"Great Service,clean Facilities, Questions Answered"
Sal was able to quickly bring up my service history and advised me that due to regular maintenance, I only needed minor service. Time spent waiting for my vehicle was less than expected.
"Knowledgeable Sales Staff"
I purchased a car from Premier in West Covina back in Feb. 2015. My car salesman at Puente was by far so much more knowledgeable in the business it made buying a car much more pleasant. The finance manager was pleasant and very experienced as well. Thank you
"Doesnt Always Have The Right Oil"
Paul was very helpful and considerate since I just stopped by after working a 12 he night shift at the hospital. Go the job done, and gave me good recommendations for what kind of oil to get for next visit.
"Want Great Service?"
06-15-2015
service manager was great. work was done right the first time. warrenty work was done without any questions or hassel. I am happy with everything.
"Great Service, Professionalism"
06-09-2015
Terry was polite and professional. Very helpful. I will go back to this dealership again in the future and recommend to friends and family.
"Courteous Customer Service"
05-14-2015
Due to my awkward work schedules, I am pleased to know that I was able to drop-in for basic car maintenance. Second time I was able to come in without making an appointment
"Great Car Servicing"
05-06-2015
I liked that I was acknowledged when I pulled up for service. I was helped right away. Sal set up my appointment for me and had my information ready to write the order. He offered me coffee. He was on top of everything. Communicated well to me. And was very helpful. Everything seemed to run smoothly from start to finish.
"Great Service"
04-27-2015
I liked the speed of service and everyone was very friendly especially Sal I liked his honesty he tells you exactly what your car needs
"Friendly Dealer. Super Helpful."
04-24-2015
Friendly dealers and staff. Really worked with me on getting the deal I needed to walk out of there Happy.
"Puente Hills Mitsubishi"
04-22-2015
Service department is very friendly and informative. I am always prepared for what is coming up on my next visit.
"Great Service"
04-20-2015
Sal in the Service Department always asks about concerns I might have about my vehicle. He always goes far and beyond to regarding the care of my car, he always makes me feel good and secure when Im driving my car. He always makes sure to let me know what was the car serviced on. He also reminds me to check my car on time so I dont have major problems on the car.
"Great Service That Goes Above And Beyond!"
04-20-2015
Jeffery Kou is a great asset to your dealership. I chose to deal with your dealership because Jeffery was able to communicate with me via email weeks in advance before even stepping into the dealership for a test drive. To be honest, I went to the Mitsubishi Global website and just submitted a request for a quote from 5 different dealerships and out of the 5, only 1 was able to answer all my questions. That one was Puente Hills Mitsubishi. And that one person is Jeffery. Jeffery responded to me with answers to my questions, whereas, the other 4 dealships kept on trying to call me (while i was too busy working, myself, to even answer a call from an unknown party, but i also requested that Id be contacted via email only) or send me generic emails telling me how i should call them and they can tell me about the new incentives and so on. Jeffery from Puente Hills Mitsubishi was different. No matter what time it was, when I wrote him an email by the end of the day, hed write back answering my every question and also inform me about other matters concerning the can in question. So just via email, I developed a good relationship with Jefferey for about two weeks even before I even stepped into the dealership to meet him for the first time and test drive my future car. So on that day, surprisingly when we met it was really easy to talk to him because it was like meeting any other friend. And being friends just made it so easy for me to explain my concerns and listen to what he had to say when we closed the deal on the same day.
"Excellent Service"
04-08-2015
Staff was extremely friendly and answered all questions. I would highly recommend my family and friends to come here. I will be a returning customer when my wife needs a new car!
"Great Service"
Finding the place was difficult, but with the help of Sal over the phone, I was given great directions. I wrote them down for my next visit. The service was fast and great - they even washed my car.
"Awesome Services "
02-20-2015
Everyone was very helpful and they worked hard to get me the lowest payment possible. Will be back to buy another car from them soon
"Great Service."
02-20-2015
Excellent customer service in the service department. Very knowledgable and patient service technicians who addressed all my questions and concerns.
"Excellent Service!!"
01-02-2015
Service person was very very polite and quick about all paper works and he said should be ready in an hr, and its an hour.
"Excellent And Professional Service!"
12-30-2014
I initially spoke to Paul to schedule an appointment but Sal (Saler) were the one that ended up helping me. I like the fact that both Sal and Paul were very professional and friendly, and most importantly, provided me with an explanation of services that my auto needed without giving me the craps (pardon my language) that i usualy get because of my female gender. I also liked the fact that Sal followed though with a call to let me know that a replacement part was available.
"Great Service Department "
12-08-2014
Sal in service made sure everything was taken care of and explained all of the details regarding brake pads and oil type. I also appreciate the complimentary car wash.
"Excellent Service..friendly People"
12-02-2014
I experience the best service ever with friendly people...thats why I keep on coming back..Thank you for your help Mitsubishi. For the excellent service..keep it up..
"Routine Maintenance"
11-10-2014
Sal was courteous, helpful and considerate during my visit. It was a drop-in to see if my motor vehicle could received routine maintenance and he accommodated my request. Sal demonstrates superior customer service and this is something that I appreciate. Additionally, the lady working at the cash register was polite and cordial.
"Years Of Great Service"
10-29-2014
Customer service received while having our vehicle serviced. The same goes for the service we received when we had purchased said vehicle, at this facility, 5 years ago.
"Fast Service. Professional Employees"
10-20-2014
Employees are nice and very professional. They took care of my car right away as soon as i got there. The coffee is good too. Fast service. Keep up the good work. Thank you for the free car wash.
"Efficient Diagnosis And Repair."
10-13-2014
Service coordinator was efficient with checking in the car and asking questions about the problem. Turn around time was quick and there were no sales tactics for additional services.
"Great Service, Clean Facility "
10-07-2014
I first met Sal, Service advisor, he was very attentive, he listened to all my problemsi was having with my car. After they looked at my car he came to inform me. Also, your lot and waiting area is very clean. Lastly honesty.
"Great Service, Very Politet, "
10-02-2014
The experience was great for being a first time buyer. Explained thing very great and help understand everything and was able to answer all the questioned I asked.
"Ok Dealership"
10-03-2014
Well Terry was a really good salesmen, no pressure. However, the price listed on the website was completely different to the one I was shown.
"Outstanding Service"
09-25-2014
Whenever I visit the dealership for service, I am always met by Sal, service manager, who, without fail, diligently diagnoses the issue or writes down my personal request (synthetic oil change, air filter, etc). The service is then performed by their top technicians; this time it was Bill, who did an exceptionally clean job in expeditiously completing the task. This is exactly why I have brought all my cars to this dealership since 1994. (20 years) I have owned Mitsubishi cars & SUVs since 1987, and there is simply nothing better out there in both appearance and mechanics.
"Kept All Promises!"
09-25-2014
Terry is a true salesman. However, he is very fair and easy to deal with. He was true to his word throughout the process!!
"Excellent Services"
09-25-2014
What I like about my experience is the professionalism that is always render, and their knowledge/experience. Thank you for your service as I greatly appreciate everyone. I feel comfortable in having my car service with your dealer because I feel safe and secure, and I know that its in good hand, and that every thing will be taken care off.
"Puente Hills Mitsubishi"
09-25-2014
my sales person - Alex was superb!!! Had a little disagreement though with your Manager - In charge of the dealer.
