"Awesome Experience"

Went in looking for a vehicle and got greeted by Carlos who was patient with us and not pushy. He helped find the right vehicle for me and not only did he have great customer service so did his manager trevor. Im happy with my 2015 ram v8 Hemi and I definitely recommend going to shaver in Thousand Oaks auto mall.

"Great Expeience"

i was looking for used suv most of my family and relatives are in car business they all sugested different make and model since i had limited buget they could not find me suv that i would like so i researched on line and fortunately fine the car that i liked and could be aforded at shaver automotive group i called them and told them my purchase limit we did negotiate the price over the phone the response from dealer was very considerable and udrestanding so we drove to dealer and checked the suv and finally we like it the dealer had allready had put 4 new tiers oil change new brake new wiper and etc the car looked like new car the managment and salesmen where very honest and helpful finally i bought a suv with my limited buget and my family car dealer look at the car and were suprised and could not believe i could buy such beautiful suv with my limited buget here i would like to thanks and appreciale the help udrestanding of management i recomend this dealership to my friends

"Not A Great Service Experience"

I just bought a Town and Country from a friend. I wanted to get it serviced at Shave Jeep Dodge. I had a less than great expeience. 1. My car was not washed on the express lube. I had to bring it back 2. I was new to the Chrysler and needed some help with all the controls. I was told to read the manual. I bought the manual to the dealership but no one spent time with me. 3. I was considering getting a new Chrysler but this experience makes me think twice. Otherwise I am happy with my CHrysler Town and Country...

"I Just Recently Leased A 2015 Grand Cherokee"

Our salesmen Was Ben Nagler,I highly recommend him,he was knowledgeable about the brands I was interested in and was not pushy or annoying.

"Great Dealership!"

Professional, friendly and courteous; and efficient service. One of the best dealerships Ive been to and feel completely comfortable knowing my vehicle is being serviced by the right people.

"2nd Lease From This Dealship Working With Tim Ott"

Great experience, this is my second time leasing a Jeep from Tim Ott at Shaver Jeep. I had a great experience this time, we were able to get me in the vehicle I wanted at (about) the price I wanted. Honestly I was pushing for a deal that was lower then fair most likely they met me more then half way and I will come back after this lease is over.

"Not Happy With My Service"

Dealership service advisor failed to help me with a simple concern - why my doors dont lock after I turn on the ignition. My Chrysler town and country is a 2003 limited edition. Service advisor didnt listen to my concern.

"Great Dealership!"

Great dealership! Very personable and knowledgeable people. Not "pushy" at all. Extremely accommodating. Steve, Trevor and Donna went above and beyond.

"Shaver Auto (jeep)"

We just bought Our new Rubicon, They were fantastic! Great transaction, friend sales and financing staff. No pressure during the process (which can be stressful) they were great to deal with. I cant recommend then enough!!!!! Thanks!

"Fantastic Service"

Excellent service.. Fast and efficient service. Jason was excellent!!

"Clean, Professional, Got What I Wanted, In Fast. !"

Very professional, got what i wanted fast and very fair. Would recommend Joe in sales who was great!!! made deal on the phone, when i showed up, just as promised.drove out in less than an hour.

"Quick And Efficient."

They are quick and efficient. The service prices are very reasonable. I trust them with the service to my Jeep.

"Just Purchased A Jeep Grand Cherokee From Shaver"

I went to Shaver knowing exactly what vehicle I wanted and how much I would pay for it (this after extensive research and seeing what the vehicle I wanted sold for elsewhere in the local market). I did not know if they would have the exact vehicle I wanted in stock but, surprisingly, they did. It was equipped exactly as I wanted with no additional options. I made an offer before I drove it but the salesman said they could not submit an offer without the car having been driven. So I drove it; it was great...as expected. My offer was fair based on local information (but less than suggested by KBB). The "closer" tried to negotiate but I held my ground and, in the end, bought the car. Im sure they would have liked to sell me more services but they were not pushy. Id buy from them again!

"One Of The Best Dealers Around!!!"

Chris and Andy Shaver run a top notch dealership! I have done business with them for the past 20 years, and I have purchased 2 cars from them in the past two years. First was a used Solstice and last week a dealer demo 300s. Process was quick and painless even though they were very busy and it was late at night.

"Used Cars Department..."

Buying a used car is always a tough decision, but the guys at Shaver really made it a "no-brainer." Robert and the sales manager Mike were honest, responsive and fair. They took care of everything that they were promised and when a couple other minor issues popped up in subsequent days, they fixed the issues without question. I would recommend these guys to anybody looking to buy a used car. Jack

"Overall Great Car Buying Experience!"

No high pressure sales tactics, Tim Ott worked hard to find the exact car I wanted and was a pleasure to work with. I got the Jeep I wanted at a great price. I would definitely recommend Shaver Jeep.

"Wrangler Purchase Review"

Shaver is a great dealership! Very professional, no pushy salespeople. Excellent finance department. The Willys Wrangler is a dream come true! I highly recommend Shaver!

"Great Customer Service"

The Service dept. at Shaver is top notch, these guys are very professional and accommodating. Thanks guys for taking such good care of us! I just had service and added performance parts to my Rubicon, the guys at the Parts dept. matched competitive prices to local 4x4 shop and got the job done quickly and professionally all on warranty, you cant beat that. Service dept. is always willing to help and do what is required. I have been going to Shaver for over 3 years now for service, parts and vehicle purchase. Thumbs up!

"Great Experience"

Great experience with the Shaver team. Would definitely recommend.

"Quick Service"

I have taken my Jeep to this Shaver Jeep location for service since 1999. They have taken excellent care of the car, recommending parts when needed and being reasonable quick. I would recommend establishing a service manager as your first point of contact, and sticking with that person, as this makes the process smoother.

"A Pleasant Experience."

Joe Tejada did his best to secure the right car for us at the right price. Were very pleased with the result, and recommend him and the Shaver Dealership for car purchases. I was impressed with his knowledge of the products. He spent considerable time with us explaining the operation and features of the Chrysler we bought.

"Great Service And A Great Deal On A Lease"

Alejandro and Octavio really took good care of us. Good guys! Helpful and attentive. I would recommend anyone to go to Shaver. Finance process was smooth and fast as well. I was pretty particular about the detail job on my new Ram and they ended up getting their best detail guy on it and it was perfect! Good job Martin!

"Good Dealer So Far"

I got a pretty good deal on my 2014 Jeep Grand Cherokee (so I think!! ;-). The sales manager, John, was pretty cool and made the negotiating fun and definitely worked with me. He wasnt the usual a-hole shmuck car salesman that Ive dealt with in the past. I definitely recommend this dealer.

"New Jeep"

I visited other dealers but my experience at Shaver was great! Any concerns were met with solutions. They were nice people who took the time to make my first car purchase a positive one. I highly recommend Shaver.

"Excellent Customer Service"

Forget about all your other trips to a car dealership! This place is incredible. They are very tuned into the customer. They believe in customer service.

"Mr. Guzman"

Wao Shaver takes the car buying experience to the next level. I ordered a truck the way I wanted. Throng all the proses I was kept inform On the. Progress on my truck. My truck was delivered before the promised date! I have bought new cars before but I had never had a good experience like I had with Shaver Dodge. I would definitely recommend Shaver Dodge.

"Where Is My Car?"

What do you think really happened??????? My car had almost 200,000 miles on it so I found one on carfinder, and emailed the dealer, Shaver Automotive. The salesman said the car needed a new radio and they would let me know when it was done. A few days later, I called again, and they said it needed to be smogged. A few days later, I called and they said it needed a radio and to be smogged. I asked them why it took a week to do those two things that should take two hours....they said they had to look it all over. I just asked him not to sell it to anyone else, and he laughed and said he wouldnt. The next week, they called and said they were still working on it. I had looked up the VIN number (at my expense) and no records. I was assured over and over that it was a good car. There were very low miles. I was really looking forward to the car. While I waited, I borrowed a friends car. The salesman made no effort to have me come in. After two weeks, they said I could pick up the car the next day. He said it took so long because there were presales ahead of me. That was the first I heard of presales. I made an appointment for the afternoon because I play the church services in the mornings. Before I could get there, I get a call from the salesman that he was sorry, but the car was already sold. I told him I had been waiting two weeks for that car. I asked him why he didnt offer me a presale. He said that could have been a possibility. Made me wonder whether they ever even had that car, or what took them two weeks? Maybe they were taking out all the newer parts since there was low mileage, and putting in older parts. I dont know. We also told them we wanted to buy a truck from them, so if they had treated us right, we would have given them more business. At no time did they even offer me another car, or let me know what else they had for sale, want to talk to us about trucks. It was just, no, sorry, your car is sold.

"Great Service And Awesome Price"

Jason was great. Got the price we wanted for our trade in and the 2014 Cherokee for $2,000 less than any other jeep dealer in 200 miles.... This place rocks!

"Friendly Service"

Worked with Brenton on finding a car that suits my needs. He was very understanding and worked with me on a personal level you dont come to expect from dealerships. I appreciated his understanding of my needs.

"Satisfied Shaver Customer"

Totally worth the trip! They worked with me to find the Jeep I wanted. Started online and worked with Jim Ott all the way through to purchase. I would recommend him for his knowledge and was very straight forward to work with.

"Best Dealership"

Bought my new car with Shaver and would do it again!

"Best Car Buying Experience I Have Had."

I looked at the car I bought on line. The salesman came in on his day off. He was very pleasant. This was the best car buying experience I have had. The salesman manager was also very nice. Even though Shaver Dodge was 1 1/2 hour drive for me I would go back to them again.

"Great Service"

The internet rep was great and very helpful. Keep me updated with everything that was going on. Highly recommend

"Incredible Sales Department!"

I couldnt have had a better experience! I custom ordered my jeep Cherokee. Jacklyn was in constant communication with me regarding the progress of my vehicle vein built. She also gave great professional advice on engine size for my needs. I received the car today and its even better than I could have imagined! Great car. Great dealership!

"Phenomenal Service"

Best customer service experience! I shopped all of the dealers in Thousand Oaks and I purchased my new car here mainly because of the service Lance provided! The Chevy dealer down the street provided the worst service I have ever experienced, while there trying to work out a deal Lance emailed me and pretty much had me sold when I returned to the Dodge dealer. His follow up was about 45 minutes after I left their dealer... thats service! The entire process was great, and they really took care of me!

"Be Sure To Check The Final Paperwork"

Bought Fiat 500e at this dealer... sales staff is good however during the signing of final paperwork be sure to check hidden fees ( tire service fees, theft protection fees, ) will not recommend this dealership to all my friends.

"Great People Working Here"

John and Mike were wonderful in helping me and my partner. My partner recently had a massive stroke and my Explorer Sport 2 door car was no longer feasible to transport her anywhere. I couldnt get her in the car as it sat to high and was difficult to get the wheelchair into. John helped me with a used minivan and now we can go wherever we need to go. Thank you so much for making our lives so much better.

"Dishonest. Their Word Is Worth Nothing. Stay Away!"

I was interested in a used vehicle. After negotiating and discussing details on the phone for almost a week, I was told it was a done deal. I took their word and drove 280 miles to pick up the car. When I got there, I inspected the car, they even let me test drive it. In fact, they took my trade-in vehicle for a test drive. They asked for the necessary documents to conclude the transaction. After all this, while I was waiting for the documents to be signed, I was told there was another customer offering more than I did. They pretended everything was OK as I was inspecting, test driving the car. DO NOT take their word on anything until you sign the papers. They dont mind USING you by letting you test-drive the car in front of the other customer to get him make a higher offer. After all this, I was offered a full tank of gas and lunch. So, you should go there with an empty gas tank and an empty stomach unless you have enough money to buy their honesty which is worth about $4000.

"Thank You So Much !!!"

Thank you for giving me valuable advice and variety of choices to buy and lease the cars from abroad.

"Thanks"

Thank you for setting me up with a car while my truck wasn working at all! You are great help.

"Chris Arndt"

My 2001 LS 430 was totaled this week and I was pricing other cars. I found a car that I needed the mileage on and chatted with Chris Arndt on line. He was very helpful. Thank you.

"Great Quality Service"

They provide great, quality service here. I have never been disappointed here. They answer all of your questions and the staff is very helpful.

"Great And Friendly Service"

They have fantastic service here. They are very friendly and helpful. I would definitely come back and highly recommend them to all my friends.

"Very Helpful"

I received a very helpful service from Tim Ott and he was able to provide a good deal on a vehicle I am looking to buy here soon! Thanks!

"My Internet Sales Rep"

I am writing to let you know that Tim Ott was very helpful in helping take care of my financing questions and helping me get ready to buy my new fiat. He was courteous knowlegeable and extremely patient

"Tim Ott"

Very helpful would do business at this dealership in the Ventura county area.

"Nice Guys"

Nice guys, good sales. I plan on returning to purchase the car I had my eyes on. Thank you.

"Easy To Work With, In And Out In Under Two Hours! "

Great dealership to work with. Gave me a very fair price on my trade, and stuck to the deal exactly as we had worked it out beforehand. Tim in Sales, Jaclyn getting the deal done and Lorenzo in finance all made this transaction a breeze. Look forward to years of happy driving.

"I Very Happy With My Purchase!"

My new car sales experience was great. The salesmen took the time to answer all my questions, show me all the features and financing options and explain everything about my new Jeep. The experience was excellent all the way through. I very happy with my purchase, Thank you!

"Professional Atmosphere "

Everyone we dealt with from the sales person to the finance guy were great. I was short on time and they made sure I was in and out without a lot of wasted wait time. The dealership was very clean and the atmosphere was professional.