"Lease Agreement"

I leased a Toyota highlander 2016 , after for a while i realized that the lease payment is too high and i could lease Toyota highlander 2017 with the same model and type instead of 2016 . Honestly I will never recommend my friends to go there to lease or buy a car .They are over price and they are not fair . I decided to open a case for this dealership . DO NOT GO THERE .

"Used Car Prices"

10-23-2016

Strange. How is a used older car more expensive then a new one?

"Great Buying Process"

04-16-2016

Fast, saving me time in buying new car process, great service.

"My Visit To Frontier Toyota"

11-20-2015

Price drops happened previously to my visit Bought at lowest price they would go Car was there for over 70 days A little tedious in buying process This was the second car I bought from frontier

"The Nice Guys In The Car Business!"

I love these guys. They are the best! They helped me big time to find the car I wanted with the price I wanted. The paperwork was done fast and they are the nicest people! I will always buy my car from them from now on and Im telling all my friends and family!

"Yes, The Stereotypical Car Salemen Are Here!"

I visited here a few days ago in hopes of test driving a pre-owned vehicle of my choice. I walked around for about 5-10 minutes on the pre-owned lot, figuring a salesperson would come over and talk to me. None were to be found. So I walked into the building that has a sign that reads "certified pre-owned vehicles." Upon entering, I see a handful of glass cubicles with about 4-5 women all on headpiece telephones. I thought I had walked into a telemarketing company. A woman looks at me confusedly and asks if I need help. I told her I wanted to test drive a vehicle. She responds and dials up a salesman to come over. A young man arrives about 5 minutes later. I tell him I would like to test drive a certain type of vehicle (pre-owned). He says they dont have one in stock. So I ask if I can drive a new one to get an idea if I even like that kind of vehicle. He tells me that it would be completely different than a pre-owned one. Im not an idiot and I realize that it would be different, but Id still like to drive one. For some reason hes very reluctant to let me test drive a new one. I see another used vehicle in their lot (different manufacture and make) that Ive been wanted to test drive as well, so I ask if I can drive that one. He immediately launches into a sales spiel about what Im looking to spend, and what my financial picture is and so on. I give him some vague numbers but tell him that today is my first day of looking at cars. So I test drive this other vehicle. We get back and I say Id like to test drive the vehicle that I came here for. He gets this weird look on his face and says hes going to see what he can do. At this point Im starting to get really confused. He walks away for about 10 minutes and Im assuming hes going to get the vehicle I want to test drive. Instead he comes back with another salesman. This other guy launches into his sales spiel and asks about what I want to spend and why I want to test drive a new vehicle of that kind. He tells me that the new one is going to cost way more than that etc. I tell him I want to test drive it to see if I like it, and I will worry about what it costs later. At this point I still think they are going go get me the vehicle I want. But instead they point to a different model nearby. We go over and check it out. They ask if I want to test drive it. I agreed, since I do want to test drive many different kind of vehicles to educate myself on whats available. We get back and they try to get me to come inside to "look at some numbers." At that point I told them no, and left. For the life of me, I cant see how anyone in their right mind, would think this is the way to run a successful business. It is apparent to me that Frontier Toyota does not care about the customer. Its all about money, getting the sale, numbers, etc.

"Hassle, Hassle, Hassle And Nothing Fixed."

I regretfully have to write the following review because of a poor Service experience: So I bought a used car (2012) the weekend before last and noticed it was leaking something by my front-passenger tire. When I went back last week to finish my papers, I mentioned it to one of the guys and they said its probably just water from the AC condensation and to check it out. I checked it out when I got home and it was oily, plus I dripped water next to it just in case and the leak puddle was darker than water. So this Tuesday I call them and ask if I can bring my car in or do I have to make an appointment. I was told to just bring the car in because there were a lot of open spots that afternoon. I bring my car in and I get directed to Dane Jensen who was texting at his disk and wouldnt acknowledge me until he was done. I explained to him something was leaking from my car and it wasnt water. He told me oil can leak with the condensation and that it was normal - later I learned that its not so normal! Then I hand him the slip I was given and he asks if I made an appointment. I explained to him that I didnt have one because of what I was told on the phone. He told me he didnt know if they have a spot for me and then I let him know I was told there were spots. He told me I needed to make an appointment. I didnt wanna fuss so I was cooperative, made the appointment, and went on my way. Today was my appointment date. I show up at my appointment and Dane is out to lunch so I get directed to Frank. Frank was nice. I explained to him there is oil leaking and that I didnt know where it was from. I mentioned that I was told oil may leak from the condensation so it may be that but he said oil shouldnt leak from there. So now I dont know if Dane was being honest or maybe didnt know or if Frank is the one who might not have known but the information was conflicting. I leave my car there. Frank says theyll call in about 3-4 hours. After 4 and a half hours, no one called. So I call and learn the car was ready. I go to pick it up and the sheet says they found no leak coming from the car. I go to see Dane about it and he says they found no leak. I bring up that it could be oil in the AC condensation and he said that was normal. They didnt even check my AC condensation. As I was leaving, he said he tried calling me but that my voicemail wasnt set up. I got not calls but I know I have my voicemail setup because Ive been getting voicemails this week from other calls. They have my phone number on file (it was on my sheet too) so Im guessing Dane called the wrong number or didnt call at all. Worse part is that Ive been researching oil in AC condensation leaks and what Im learning is that AC condensation should be water (with no oil). Maybe some dirt in there but there shouldnt be a slick, oily content to it which is what my puddle was. So all in all, I may still have a problem based on what Im seeing with my car, they didnt even look at it, and everyones time may have been wasted. I didnt give them a 1-star only because I hope this was a fluke and that next time I will have a better experience with them.

"Great Service"

Great service! Bien Tarroza is da man! Helped me get my very first car with no problem and hooked me up with a good deal.

"Run Away As Quickly As Possible!"

High pressure, try to sell you things you dont need, outright lie. Service takes forever, they do not wash your car. First Toyota after many years at Honda. I miss Honda

"Sales Service Is Great~!"

Just got a new car from Frontier. Look for Drew, internet sales manager. He is amazing~! Honest, great service and the fastest buying process ever~! Getting a new Toyota? I strongly refer him~!

"*criminals*"

Richard, Michael and Joe, Everyday someone would come up to either myself or my partner, and tell us how cute our car was. I would then spend time with them, telling them how much I love my car. That Id test driven all the small cars out there, none drove like my IQ. That it drove like a little sports car. So much power, and how it held the road like a little sports car. I was a walking billboard for you guys. Until roughly 8/16/13, when the car started idling low, losing its power.. I took it to N. Hollywood Toyota, where Gary in service test drove it.. and said he couldnt find anything wrong with it. Id called you guys that same day... and Joe said he was busy that weekend, but bring it on Monday. After leaving the car with Joe overnight, Id called on Tuesday for an update. He told me they found out what the problem was... and theyll fix it. Joe said he knew for sure what it was, and had no doubt they could repair the problem. Either way, the car today still has the same problem. But as you know, thats not my biggest issue with my car and Frontier Toyota. You see... my high performance tires, that gave the car its great traction, firm steering control and made it look different from the all the other IQs was gone and replaced with factory tires. These are other items I claim to had been removed and replaced with factory stocked items. (Tinted back window, straighter/longer front window, high performance/larger size tires, both front lower seat cushions, smaller steering wheel, front headlights, removed back passenger seats... and more!) Scratches and Damages: Two scratches on front hood, front driver panel scratched and not put back together correctly, oil spots on top of inside roof, scratches on dashboard, damage on front window plastic bottom cover from tools placed on it, replaced shorter center console, rubber trim from on top of car is coming up, top of car and near front window) It seems like you guys were certainly real busy with all that time you spent with my car! ***LISTEN UP, THESE GUYS ARE CRIMINALS*** Remember, youve been warned! If you want to stop by and ask me more questions about my experience with Frontier. You can find me today, in front of Frontier with my sign "CRIMINALS" I dont want this to happen to another person... this is one of the worse things that has ever happen to me in my life.... DONT LET FRONTIER do this to you!

"Great Experience"

I was recently in the market for a minivan and visited this dealership several different times in my van search. Each time I dealt with a different sales person and each time I received the same quality of customer service. Not once did I feel rushed or pressured to make a sale. If they could not answer my questions, they found someone who could. Eventually I purchased from the internet sales and again, the sales person was easy to work with. There was a little bit of price negotiating but it was painless and easily taken care of. When we went to pick up the van, despite keeping the salesman past the time he said he would be there, he stayed with us and never tried to rush us in the process. This was my second vehicle from this dealership and I would visit again.

"Excellect Dealership"

I am a loyal customer and have purchased at least 10 different models, camrys, corollas, highlanders and a van and am always pleased with the customer service and motivation to make a deal that will be agreeable to all.... i am a seasoned car negotiator and rarely purchase anywhere else...

"Never Again"

We are in the market for new Prius, went to Frontier and once we found the car we liked we sat down to negotiate the price. Let the battle begin. They are a slick bunch, they drop the price but came back with some make believe markup for "local prep of the vehicle". Then later, they offered to remove the markup to "sweeten" the deal. All I can say is that short of handcuffing me to the table, the experience was awful and we finally broke free. If you are not up on how to negotiate a car purchase stay clear of this place. We had a similar experience with this dealership several years ago and my wife was shocked that I would try to negotiate a deal with them again. I need to listen to her more. We will never return to this location again. I have four Toyota vehicles in the family and believe in the brand but not this dealership.

"Best Buying Experience"

I recently purchased a Toyota Venza from Frontier Toyota and it was an incredible buying experience from sales, finance and service. I highly recommend this dealership.

"Sales Men Push Too Hard"

I went in to look at a new Prius, and the salesman who greeted me seemed like a good guy at first, until he tried to sell me more than I needed in the car. He asked me what I was looking for, and I told him what I was looking for, a Prius two in a basic package, but he tried convincing me that I should go for a Prius Four or Five, and when I started looking at other models, per his suggestion, he tried pushing me on a Five with the "Advanced Technology" package. After I told him, I think that I still just want the Prius Two, he asked me to test drive all of the different models. Visibly, I must have been upset, because he decided just to go get the keys for a base package Prius Two. I told him I liked the car, and once again, he tried to push me into a higher model, so I told him that my business was concluded with them.

"Not As Great As People Make It Out To Be"

So I went out to Frontier on the recommendation of a couple friends cuz they all swore it was on a level all its own. I parked my truck, and stepped on to the lot, I saw a sales man walking towards me, but I pretended not to see him as I examined a Prius. He walked up and kinda shoved his hand into mine as he introduced himself. He seemed like he was in a rush, which is not what I want a sales person doing. As he showed me the cars and what not I kept feeling like he was rushing me or something like that, I got fed up after a while and just told him I was gonna go home and sleep on it to decide on which prius I wanted. I never did go back...

"2012 Tacoma"

I went there looking to get a new truck. There was not a lot of back and forth. They were polite and they made the process as pain free as it can be.

"Best Customer Service And Buying Experience"

10-30-2011

if you ever want to buy a Toyota go at this dealership .. they will make your buying experince so easy and head free plus get you the best deal ever ..just give them a try .. i did why not you ...i own 1 toyota vehicle from this dealership