"Best Experience Ever!!!"
Long review (its positive, dont worry!) - BUT you MUST read... First off, when you go to Chevy of Montebello ask for Fernando B. Im positive everyone(the entire team) there is great, but I truly believe the reason I had the experience I did was because of Fernando & his exceptional customer service. So long story made short, a few years back my Dad bought a car from Fernando at a different Chevy dealership. My dad was so amazed at how fast & well put together his purchase with Fernando was. My dad wanted to make sure my purchase for my first car title was the same experience - even more so because my dad would be the one negotiating on my behalf(LOL)! After my dad learned that Fernando had moved to another dealership, my dad was determined to track him down! After 30 minutes of searching my dad found Fernando at Chevy of Montebello! His previous purchase was truly an outstanding experience that stuck with him. He spoke with Fernando over the phone a few times, a deal was made, my credit was run, and everything was sorted out BEFORE I even got to the dealer. Ive always heard people say "be prepared to be there all day." We were there for an HOUR. Maybe even less! All I had to do was sign & pay. Done. Car was washed & full tank of gas was put in. Amazing. Given that this was my first time going through this without having someone cosign or sign for me, the experience was absolutely spectacular. Fernando made it happen - he really worked with us. He walked me through all the features of the car and answered all questions. The finance guy was great too - easiest forms Ive ever signed & the technology is great. The floor manager even came out to say congrats! I was so nervous for this all to happen and I was dreading being at the dealership all day, but when I decide to get a new car again... I WILL be going back to Chevy of Montebello without a doubt. We might even be back sooner than we thought for another family member because of the amazing experience my parents and I had. EVERYTHING went to smoothly & I am so grateful for everything Fernando did to make this possible. Thank you Fernando & Chevrolet of Montebello! Definitely made me one happy happy customer :)
"Worse Service"
Did not offer what they promised, quality of service and technicians are horrible. Dont visit this dealership, save yourself the hassle.
"Exceptional Service Friendly Staff"
It was a pleasant experience, wasnt frustrating like in the past with other dealerships. Benjamin provided exceptional service, hes friendly and is willing to do whatever it takes to help.
"Great Service"
Friendly environment, always clean. Employees that toy cross path with are always asking if there anything they can do to make your wait time more comfortable. I enjoy my visit at the dealer ship
"Andy Godinez Is The Man!"
Everything at this facility was outstanding. Friendly salesman. Fast and easy process. I Will definitely recommend anyone to this dealer.
"Great Service"
04-13-2017
Friendly prompt service from dropping off my vehicle first thing in the morning to getting me into a rental vehicle
"Chris Lopez Is Back !!!! "
04-13-2017
It was good ,cant wait to work with Chris lopez again ,the shop is always. Clean and great coffee,people are nice and they have a free shuttle ride from work and back
"Great Service"
04-13-2017
Sales man was great, he answered all our questions / concerns. He was very helpful in making our decision. The buying process went smooth.
"Great Service"
When you get there as for Gerardo Jauregui because it all starts with the first impression and he sure does a great job that he make us stay and make your experience a great one.
"Avoid Them!"
I bought my car with them, one day, this car stop in the middle of the street and my dash board start flashing like a christmas three. I brought the car to them, they keep it for 4 hours and charge me $120 and havent fix anything!!!!!!
"Great Service"
Service was performed in a timely manner. Service advisors Bora and David were great! And I didnt need an appointment.
"Best Customer Service"
Always a great experience at this dealership not close to home at all but I will take the drive because customer service is everything
"Excellente Customer Service "
Ver y profesional team. Made buying process easy to understand. Financial process was ver y informative and easy to understand.
"Great Customer Service"
I was offered a coupon I can use for my service. Im not sure how much it usually costs, but I was only charged $39.99 which was fine by me, and nice of the gentleman to let me know he had coupon that I can use. I am grateful. Only issue i had was the wait time, but they provide shuttle services, which is nice.
"Im Going To Come Back To This Dealer Again !!"
This Chevrolet of Montebello was amazing, helpful and made me happy because before coming over to this one I went to four other dealers. Even the Chevrolet in Covina that I went on Thursday March 8. I was not happy their because no one was there to help me also I needed to go inside to asked for help. Then they really didnt want to help me after so on Sunday March 12 I came to the dealer in Montebello this guy came to me and introduce himself to me as Daniel. He was out going show me what I really wanted to see and got me where I was happy to take my new 2017 Chevy Silverado. I would recommend anyone to come here for amazing service.
"2017 Z06 Corvette Purchase"
Kevin Rivas really helped me find the right car an
"This Delership Is The Best Always Great Service"
If u want to feel like at home this is the place to be always get the honest truth love love this place
"Waste Of Time"
11-08-2016
Bad bad service they waste my time I went in for New vehicle the Guy runs my Credit. Everything was going fine I was just waiting on the response to get the best interest rate , when all of the sudden the guy comes out and told me the vehicle has been sold and that the was the last one we had . He couldve told me that since I got there instead for making me wait for almost 2hr . Thats not it is go online again and the Vehicle still posted like if they have it so I dont know if is like a hook to bring you in then sell you something else. But clearly that is wrong , or maybe they just have bad communication wich is also bad and wrong as well.
"Perfect"
Oscar Rivera was amazing, this dealership is great!
"Friendly, Helpful Customer Service"
After an interesting first impression, I was thrilled by the great customer service Mike Phua delivered and I was more impressed that he took the time to contact me and communicate any details or information regarding the vehicle. I was very much impressed by the customer service and would highly recommend everyone to visit this dealer.
"Customer Service"
When I came into this dealership I was expecting people who would be very helpful with the buying process. It was very frustrating as we were being helped by sales person, Victor, but we kept getting other people thrown at us with different information. After deciding this was NOT the dealership I would like to purchase my car, I receive a call from a lady as a follow up to why I hadnt purchase the car. She was very demeaning as in her words "need to explain things slowly for you to understand". I am a potential buyer and for someone to be disrespectful is not a place I would ever recommend to anyone. Not only did they not want to work out a solution, but they do not realize theyre sales strategy is terrible. If Victor is helping someone, he should be the only one to attend that client that way there is no miscommunication when other sales people are intervening because they do not have customers to attend to. I will never recommend this place to anyone.
"Wonderful Experience"
Wont let me click all the stars. 5 STARS HANDS DOWN. Great Customer Service. Caring and understanding about your car needs. Thank you again Mr. Will and Ms. Sophia. Happy Happy with my new Cruze. This is the place to go for a new or used car. They help you. True story.
"My 2016 Camaro Rs Purchase 04/12/2016"
WE VISITED MONTEBELLO CHEVY TO PURCHASE TOUCH UP PAINT!, AS WE WERE THERE WE TOOK A LOOK AT MY DREAM CAR THE 2016 CAMARO RS. I FELL IN LOVE WITH IT, JUST HAD TO HAVE IT!!..& THANKS TO THE WONDERFUL CREW JARED, HUMBERTO, & OF COURSE HUGO WHO MADE ME CRY HAPPY TEARS WHEN HE WORKED IT OUT & MADE MY DREAM COME TRUE!!.. WORDS CANT EXPLAIN HOW HAPPY WE ARE WITH OUR NEW CAR!!..THANK YOU ALL!!. YOU ALL ROCK!! VERY COURTEOUS, FRIENDLY SERVICE.. LOOK FORWARD TO DOING BUSINESS IN THE FUTURE.. THANK YOU FOR ALL YOUR HARD WORK & DEDICATION
"Great Service"
Brought my car in for brake fluid service, David S, welcomed me & got the paperwk going...while waiting for the shuttle, David took me over to see the new camaros, I appreciated that, we talked abt Christmas & plans for New Years Eve. Hes very friendly & helpful. Hes honest & I feel he tries his best to make all of his clients/customers happy. Also, I wanted to recognize Carlos the shuttle driver & David, I really need to get home, my grandmother had gotten on her hands & knees & before she knew it she couldnt get up, she called me crying. I asked David if the driver was bk & he called Carlos & he had just gotten bk & promptly took me home. Both asked me how she was doing when I picked up my car...I appreciated their concern. Thank U, for having these 2 great workers!!
"Thank You!!!!"
This was our first service visit and we were treated like family once again. Your attentiveness, attention to detail and gold star quality of service was refreshing when compared to other dealerships. You have earned my business and that of my family for life. Thank you Montebello Chevrolet!
"Great Customer Service"
I had a great experience at the dealership. I would recommend all my friends. Jon is the one that checked on me and took care of me and my truck with all my needs. He does a great service for your company. I recommend him very highly.
"Better Than Any Other Dealership!!!"
I had a rather disappointing experience at a different dealership, so I was a bit intimidated to shop for another car. It was my first time buying so I wanted to be sure that I was getting a fair and decent price. Ben was a great help, straight to the point with no fluff. I am proud to say that now I am an owner of a new 2015 Chevy Camaro. I would highly recommend this dealership.
"Friendly, Helpful Service"
Bought a car from them, very helpful patient staff. Buy a car from Humberto.
"I Am Very Impressed With Chevrot Of Montebello"
I wanted to express y 100% satisfaction with Chevrolet of Montebello. My wife and I look for over 5 weeks and ended up buying our pre-owned 2015 GMC Acadia from this dealership. The experience was very pleasant. Our Sales Representative Carlos did an outstanding job in communication with us online and in answering all of our questions. He was courteous, responsive and knowledgeable. I live in Gilbert Arizona; I basically bought my SUV without seeing it. This is how much confidence I had in dealing with such a professional person. It was a great deal and I ended up buying an Airline ticket and flying to Burbank Airport . Carlos picked me up from the airport and we sealed the deal. I ended up driving the SUV back to Arizona same day.
"Best Service Ever"
Always the best service I have ever had. In the morning, 1 hour I was out. Love this service, my car wash and my oil change. Thanks Cosme, my service adviser.
"Best Car Buying Experience Ever!!! Will Be Back..."
We had a wonderful car buying experience! Benjamin Juarez was amazing!!! It literally took us 50 minutes to purchase the car. The car was exactly as it was described and we left with a full tank of gas. We will shop here again. The Finance guy worked for us to get us the best rate. We did our homework so we knew if they were going to jerk us around, but they didnt! Thank you Chevrolet of Montebello!!!
"Air Conditioner Failure No Help"
Took my 2011 truck for air conditioning problem well within my warranty. I told them my air conditioner would make a grinding noise every time I turned on my A/C after it had been sitting for a few days. Not only that, my A/C cold air would turn off (fan stayed on) while driving and my battery gauge would drop to 9 volts. After 5 or 10 minutes it would start working again and the volts back up to 12 or 14. After 4 visits and 2 1/2 yrs they would not fix it because they could not duplicate the problem. During one visit they found the system was empty on freon.. I gave up (now out of warranty) a finally took it to Pepboys. They found the A/C compressor was defective. They said theve seen this problem in 2009 thru 2011 Silverado and Suburbans in the past. I have NOT had any more problems with my AC. NOTE: this in ONLY on this issue, Chevrolet of Montebello has been good on other repairs.
"Very Helpful!"
They were very helpful in selecting the car and explaining all the details of the car.
"Great Service!"
When I first arrived to this dealership, I was greeted right away. Victor P. was such great help.
"Thank You! "
Thomas is great. He really went above and beyond to make sure my wife and I were pleased with the entire process. We have been bringing our Suburban here for service for the last 3 years, and so when we were ready to buy another vehicle, we knew this was the only place for us. Thank you for the consistent satisfaction.
"Exceptional Customer Service!"
I just wanted to give my salesman, Ben, a great recommendation for his commitment to extraordinary customer service. I purchased a new Cruze and the only issue was it was missing a set of floor mats that were supposed to come with it. Ben personally delivered those floor mats to me on his own time and that shows me how willing he is to go above and beyond for his customers. Ben knows how to provide great customer service and I cant recommend him and his dealership highly enough!
"Sams The Man"
We shop over the internet and dont view, drive or pick up a vehicle until it is built for us. Our dealer understood our needs, worked tirelessly to get excactly what we wanted and we are eagerly awaiting our vehicle to be built. This is one 5 star dealership. Thanks, Sam
"Thanks!"
My sales associate was easy to deal with and I would recommend him highly to my friends and family. I know he will treat them as good as he did me. I was very pleased with the entire service.
"Wonderful Experience"
Were very happy with this dealership and everyone who worked there, and especially our new car! We had such a wonderful experience.
"Thanks So Much!"
This was a great place to get a car from and I would use them again! I am glad I bought there and will be telling my friends and family all about it!
"Awesome!"
These guys are awesome. They have a nice team of people. Thanks!
"First Class Service"
Always first class service at Chevrolet of Montebello. Im very satisfied with my experiences with them.
"Great Service Dept. "
I have brought my Cadillac here for service several times, and I am always happy with the service. Fernando specifically is great. Treats me well, and also takes care of my car.
"Friendly And Helpful"
The guys I dealt with were very friendly and helpful. The purchase process went smoothly.
"Excellent Service"
Excellent customer service. The service adviser was extremely professional.
"Thanks"
Our salesman was great. HE was patient and helpful and never tried to rush us. He showed us many vehicles in our price range. He was very professional and new a lot about Chevy vehicles.
"Excellent"
I just want to say thank you to Chevrolet of Montebello for restoring my faith in car dealerships, everything that comes along with buying a vehicle, and most of all thanks for restoring my faith in an American auto company.
"Great Dealership And Great People"
In my previous car buying attempts, it would start off very good, but end up with the usual phrases "You need a co-signer or you need more money down" or the (Sorry, but you dont qualify for a new car. Well much to my surprise, I went in on a Saturday, and drove home the same day in a BRAND NEW 2013!!!! I was totally bewildered when the salesman ( Eugene Aquino) told me "Were getting the car washed and cleaned up for you" I looked at him and said "What?" and he repeated what he said. I the went in and spoke to the finance mgr (Mr. Victoria) who was also incredible, when he told us our rate would be even lower than first mentioned. Overall it was a GREAT experience, and Thank-You to Chevrolet of Montebello for restoring my faith in the U.S. Auto Industry, and now I know President Obama did the right thing!!!!!
"Best Experience"
I have bought several cars before but my experience with Chevrolet of Montebello and the sales person Kevin were the highest best I have had. He knew alot about the car and told us everything. He was patient with us made sure to tell us what all the buttons on the car do so we could know. he understood we were a little older and not so savoy with the computers.we recommend them to our family and friends that wants Chevy.
"2012 Camaro"
All around a great experience. From the first conversation all the way through the explanation of the warranty, Phillip was a great person to buy from. I am very happy I went to Chevrolet of Montebello.
