"Jim Cornel - Repair Reprentative W.i Simonson"
Jim is a great guy, very knowlegable and familiar with his area of work.
"Accounting Manager"
10-25-2017
Excellent Customer Service. I wasnt able to have the complimentary car wash because of an emergency but Nick wanted to make sure he didnt leave anything out.
"Simonson Service"
They really know how to treat service customers. They are professional and fast. They estimated it would be an all day service but I received the car back in 3 hours, fixed and detail washed for no additional charge.
"Mercerdes Service"
Advisor Tim Hernandez at Mercedes in Santa Monica was excellent. He had great communication, was timely, thorough and knowledgeable. Made this service event very smooth and painless.
"Car Recall Services"
They did great job.. very professional.and good service. i am give a rate for 5
"Horrible Sales Customer Service "
Horrible customer service in the sales department . I inquired on a car I was ready to buy.. called, left a voicemail and sent several emails via thier website... no response on my voicemail and only recieved and auto generated email . Not acceptable , there are to many dealerships to have to follow up with the sales department. I will buy elsewhere . Definately doesnt represent quality or customer service you would associate with the Mercedes Brand.
"Customer Feedback"
10-18-2017
took my car for service as per the recall. My Service advisor Volkan was awesome, he was courteous, receptive and answered all my concerns, he did an excellent job. i would like you to convey my thanks to him.
"The Way Things Should Be!"
Kudos especially to my supervisor, Volkan, who made this service visit pleasant and easy.
"Maintenance"
10-18-2017
Overall, its a pleasant experience....................
"Service B On 2016 C300"
Had a coupon. Inclusions clearly listed. Coupon reviewed at drop off Then ignored at pick up. Had to print it out, review it line item per line item with the dealership. Was chatged for items clearly include. Then told no one gets the prce I got so I better give a GREAT review How about car delearships just treat customer?s respectfully, stop the shenanigans, have integrity, and do what?s on the marketing paperwork created by your company? That would be nice.
"Survey"
Good Service. Satisfied with the service of the car and staff. I have been with this dealer over 13 years.
"Proficient"
Taken by on time provided with s loaner and my car was ready late in the day instead of the next day which I expected
"Another Great Experience!"
Once again, Jim Cornell made the process a pleasure! Its always a bit of a hassle getting your car repaired, but Jim and the others at Simonson Mercedes are always professional and as helpful as they can be.
"Mrs. Young"
I was upset and surprised the initial estimate of my repair cost did not Include the repair of the main reason I brought in the car. Because when I asked how much it cost when told my car was ready it was much more than I had expected. Then when I arrived to pick up my car the amount was even more than what I was told on the phone. Their explanation was that they were only talking about the main repair when I asked for the cost. This did not make sense to me. I should have been told the total amount of the repair cost so I could be prepared to pay When I picked up my car. In addition I had to request that the charges be explained to me because initially i was just sent to the sent to the cachier.
"Migselectricbox@gmail.com"
Ive been servicing my vehicle at this location, in fact I purchased my vehicle from this location as well. Moe is an excellent individual who will take care of you, I highly recommend him for his excellent customer service skills.
"Best Place To Buy A Car!!!"
10-06-2017
Lawrence Pesacov is the best! So thorough in showing me the details/functioning of my new 300GL, so friendly and very informative.... had me drive around to be certain I understood everything, even programmed my presets with me for the radio!!!
"S I Simonson Service Dept. Santa Monica, Ca"
Fabulous Service!! Efficient and courteous!! However, the dealership appears to now have a phone system that prioritized phone callers above the in-person customers waiting for help but that is not the fault of the service personnel who provided great service on short notice!!
"Simonsons"
Came in for service and my rep,Tony, was professional and friendly. Work was completed in a timely fashion. An all around Good experience.
"New E Class Purchase"
I had done my research and had an informative email exchange with Ritchie Velitchkov re: a CPO and a new vehicle prior to going to the dealership the next day. Richie was not yet in the office when I arrived but Elijah Corrica jumped right in and showed me both vehicles (the 2016 CPO and 2017 new). Following test drives of both, the negotiation & purchase processes were straightforward and smooth. I left that day knowing I had purchased the right car for me at the right price. Excellent service!
"Chairman Of 1on1"
Click your shoes three times "there is no place like home" when it comes to having a Mercedes at Simonson Mercedes is the place to be for service. Exceptional service, attending staff, quality repairs and Customer service at its best. May they be the role model for customer care for all brands. BMW who? Ha
"Sevice Experience"
very pleasant, efficient sevice experience. The service person was friendly, helpful and competent.
"Excellent!!!"
09-28-2017
We love Mercedes-Benz, of course, but decided to have the car because of Marcus Jerry. He is the Best in many ways and we always recommend him when there are chances.
"Repair"
Recall service repair from July 2017, took my car to get service and the mechanic notice the transmission was leaking oil from the seal installed from the W.I dealer service department.
"Outstanding!"
09-21-2017
An impeccable experience from start to finish. Marcus Jerry is the man to goto. He has a great deal of experience and finesse and assists you in making the right choices for your car. Extremely personable and always responds promptly. No complaints whatsoever. A mention for his assistant Christina who was also great in communication. Lastly Romina in finance put the finishing touches and was a pleasure to work with also.
"Great Customer Service Will Buy From Them Again.."
Great customer service will recommend this car lot to everyone I know..
"Service"
Quoted one price over the phone and another on site but rep honored the original quote.
"Service At Simonson"
as always thank you for a perfectly positive experience!
"Ron Graham"
Andy A was accommodating, professional and he responded to my question promptly.
"Teri Ernst"
08-10-2017
Derrick always does a great job. The service was great as usual , my car was nice and clean when I picked it up. Thank You !
"Best Mercedes Dealership In California!!!"
My entire experience from beginning to end was fantastic. Marcus Jerry is amazing, and I will be bringing my Dad to buy another Benz from him in August. I strongly recommend this dealership. Go take a visit. You wont be disappointed..
"Service Repairs"
07-28-2017
Very friendly and professionally ,Tim Hernandez was very helpful.
"Sl550 "b" Service"
07-28-2017
The only issue was the car was not ready on time and nobody called me when it finally was ready. The service staff and advisors were very professional and the facility is first class.
"Excellent Service"
07-28-2017
Starts from the service advisor Reynaldo and all of his coworkers are absolutely amazing. Excellent service!
"Owner"
07-27-2017
Great customer service. Everything was done as I was told
"Best Customer Service"
My service advisor Andy did an amazing job keeping me updated every step of the way and had my car done in no time. I drive 2017 AMG GT and I am happy to bring it to W.I. Mercedes Benz for services.
"Great Experience"
The entire experience has been delightful, from the test drive to the purchase, and now to the service, and especially driving this wonderful car (C300). The sale price was very competitive. Allan (Internet Sales) and Bob (Car Specialist) were very helpful and did not exert any pressure. They answered all my questions and Bob was especially helpful in showing me how to use the myriad of features on the car. I was take by surprise when the Finance Manager, Nick, offered so many expensive extras after I thought the purchase was complete (extended warranty, tire protection, etc.) but I did decide to take most of them because I thought they were worth the added cost. Ive been to the service dept. for a minor recall and it is a very impressive and comfortable facility. Everyone treats me with respect, even when I ask what may seem to be naive questions.
"Great Service/repair Work"
I had to take my car to WI Simonson for service/repair. I worked with Tim S. He was thorough with the work and took care of the details to ensure that all issues were properly resolved.
"W.i Simonson Service Review"
07-04-2017
The service was excellent. I was greeted promptly. Andy handled the service order and I was out-the-door in no time. Thank you!
"Great Selections, Great Experian, Very Impressive!"
Already purchased 4 cars from them, this is the right place to get a Mercedes!!!
"Excellent Service As Usual"
06-30-2017
Sorry to see my service manager leave for another job.
"Excellent Service Every Time"
06-27-2017
Moe is the best service rep. I have ever had. Every aspect of the service process is first class every time!
"Top Service For Lease"
06-26-2017
Not until I met Moe did I realize my previous service advisor had given me the runaround...all the time. A nice man but car took a week to get ready for the same service it takes Moe a day. Hes so efficient and quick to respond. Everything about the process is a breeze.
"Simonson"
Excellent helpful service advisor; enlisted shop foreman to help me set up voice Comand systems.
"Great Service"
Thank you Moe. It was a fast and great service. Thanks again.
"Probably Thought We Cant Afford To Buy Your Car?"
We drove all the way from long beach, TWICE, to try to buy something here because we thought it had the best service and deal. Thats four hours drive, per day. Saw a C300 first, then wanted to spend more to potentially buy a E350. No one except for one salesperson approached us, and showed barely any interest selling to I guess "low potential" buyers? Cause we are young and showed up in flop flops? The second day when we showed up, we sat in a 40k car that we were seriously considering buying for at least half an hr and no one came. We just decided to leave because we are not gonna give our money to someone that isnt interested in selling us the car. I personally feel very disappointed and disrespected. Worst experience with a Mercedes dealer! Never ever ever buying from this one ever I am taking my business somewhere else! What a waste of time to drive all the way here!
"Best Service!"
Volcan Sener is my service advisor and he worked with me patiently and thoroughly to address an engine noise issue i was having trouble pinpointing the source of.
"Ms Sarah Richman"
Luis was very attentive and knowledgeable and took care of my reason for visit in a timely manner. I definintely will recommend him to friends and family.
"Perfect Dealership Choice."
Everything was very professional and customer-oriented. The sales person was excellent. He was definitely a factor in our decision to lease the new car from this dealership.
"Elijah Is The Best!"
I have never had such impeccable service as I did from Elijah. He went over and above in every aspect , from test driving the car to showing me all the vehicle gadgets. I would definitely recommend him to anyone who is looking to purchase a new car.
"Santa Monica Benz Dealer"
By far the most professional Benz dealer in LA area. I had fuel assembly issues and was brushed off by Downtown LA dealer who lied to me stating it was not covered despite the extended warranty and the South Bay dealer who refused to manually check the tank and tried to sell me SRS sensor replacement for $ 2300 for easy money. I have bought 3 Benzes in the past 10 years and will buy my next one in Santa Monica. They replaced the defective part for me without any hassle . I really would like to thank the owner and management for their ethical business practice.
