"Exceptional Customer Service"
The team of Mr. Keith Nichols (management), Seyla (LA) Kong (Sales), and Terrance (Finance) are exceptional people and epitomized the true spirit of customer service. Their professional demeanor and in depth knowledge of the Mercedes-Benz products & services were the deciding factors that convinced me to purchase my vehicle from this dealership. I initially expressed desire to purchase a vehicle in January of this year but changed my mind. However, over the past 10 months this team continued to stay in contact with me but not to the extent where I deemed it a nuisance. Mr. Kong’s pleasant personality made my visits to the dealership relaxing & enjoyable which is quite unusual these days. Mr. Terrance was diligent in his efforts to get me a great financing package, which was more favorable than my credit union. Lastly, I can’t say enough about Mr. Nichols who spearheaded the entire operation. Mr. Nichols was constantly engaged in every phase of the purchasing process. From vehicle selection to purchase price negotiations to vehicle delivery, Mr. Nichols made the entire ordeal stress free but yet fair to both sides. I had visited several MB dealerships in Maryland & Virginia but the reason I selected Silver Spring dealership (and will do so for future purchases) is solely because of Mr. Nichols. From looking at his business card, I was surprised to know that he was not a General Manager. But if I might offer this piece of advice: Find an opportunity to make Mr. Nichols a General manager at some Mercedes-Benz dealership. This guy is a keeper!!!
"2018 S560 4matic"
I purchase my 2018 S560 4matic from MB of Silver Spring, and had the best experience ever. I take my hat off to 2 wonderful salesman Darryl Minerve and James McDonald they are Amazing people. Kenny S
"The Best Mercedes Dealership"
Khalid Nuri at Mercedes Benz Silver Spring in Maryland provided beyond excellent customet service. His comment to ensuring that I was able to obtain the best vehicle was outstanding. Both my husband and I obtained vehicles from Mr. Nuri within 30 days.
"Great Experience"
Lovence sold my husband his E500 over 13 years ago. So, when we needed another E Class, he called Lovence. He was professional, informative and accessible to us. He was very knowledgeable about the car, which made the test driving experience wonderful. We had more follow up visits with Lovence, before deciding. We got a great deal and well always go back to Mercedes of Silver Spring, looking for Celestin Lovence.
"Best Dealership!"
Khalil Nuri is everything and more you could hope for in a sales person. His customer service from start to finish was top notch. If you are looking for a car he is the person to see. The combination of Khalil and Kieth Nichols the sales manager made our experience the best yet.
"My Glc 300 Coupe"
I initially visited Mercedes Benz of Silver Spring on a Friday evening to test drive a 2018 GLC 300 coupe. I was greeted by Theo Vamos. Theos level of customer service is unparalleled. Theo walked me through the finance options Mercedes Benz offered he made my decision to purchase a vehicle rather easy. The finance department offered the same unparalleled customer service. In past experience at other dealerships normally the finance process can take hours and you feel like you are being pressured. Working with Terry in the finance department I was treated wonderful he put my options on the table without any pressure. I highly recommend Mercedes Benz of Silver Spring.
"Best Auto Purchase Experience In Over 20 Years!!!"
Mercedes Benz of Silver Spring is a premier place to purchase a new or used vehicle in the Washington Metro Area!!! My salesman, "his name was King" was simply the best auto salesman Ive encountered in over 20 years. He had superior knowledge of the vehicle ( GL 550) and never pressured us while helping to make a very fair deal. Management knew how to respect the buyer and never crossed any boundaries. Even the finance department was on point and very helpful. Overall, definitely one of the best experiences ever buying a high end or any automobile in over 20 years!!!
"Tony Zelaya Is One In A Million."
When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call them later and then he enthusiastically welcomed us. We explained what we were looking for and he went right to work...very efficiently and professionally. The car we came to purchase had just been sold, but we immediately found another that met our needs and we purchased it. Previously, we experienced an unfortunate situation in Annapolis Mercedes Benz where the salesman did not know his stuff and everyone acted too busy to work with us so we came to Silver Spring. Walking into these local MB offices is similar to walking into a funeral home. MB needs to work on their meet and greet skills. If it had not been for Tony, we were ready to walk right back out. There are businesses that want to sell us a car with more enthusiasm. Tony is definitely a priceless asset to this dealership. Actually, he saved the day for the dealership.
"Tony Zelaya Is One In A Million."
When we walked in, none of the salesmen at their computers greeted us. Tony Zelaya was on the phone with a customer and asked if he could call them later and then he enthusiastically welcomed us. We explained what we were looking for and he went right to work...very efficiently and professionally. The car we came to purchase had just been sold, but we immediately found another that met our needs and we purchased it. Previously, we experienced an unfortunate situation in Annapolis Mercedes Benz where the salesman did not know his stuff and everyone acted too busy to work with us so we came to Silver Spring. Walking into these local MB offices is similar to walking into a funeral home. MB needs to work on their meet and greet skills. If it had not been for Tony, we were ready to walk right back out. There are businesses that want to sell us a car with more enthusiasm. Tony is definitely a priceless asset to this dealership. Actually, he saved the day for the dealership.
"Khalil Nuri Of Silverspringmercedes Is A Good Man!"
f you want to buy a Mercedes Benz, and you live in the DC/Maryland/Virginia area, I really recommend that you go to Mercedes Benz of Silver Spring. I bought a beutiful C300 Coupe there last week and my car buying experience was absolutely outstanding! Not only did I get the car of my dreams, I got it for an a great price and was completely satisfied by the time that I left the dealership. First, let me say that I have bought cars from several different dealerships for the last 20 years and I have never had such a great experience as I had at this dealership. My salesmans name is Khalil Nuri and he and his sales manager (Keith) definitely went above and beyond to help me. I didnt entirely know what I wanted, so it took some time and effort on Khalils part to help me so that I could really make the best decision and get the best price. Mr. Nuri was respectful, super patient, very knowledgeable about the cars and lease & maintenance options. He is not pushy and just down right cool and easy to deal with. I actually enjoyed my time there and get a super deal. Again the experience was great and I got much more than I expected. If you want to be treated right and get a good deal, then Khalil is the man! Thanks for all the help and effort. I know you put in work for me and I sincerely appreciate it. I love the Car and Im looking forward to getting another one in about 3 years. Ill see you then. THANKS AGAIN!!!
"Special Thanks!!"
Id like to give a Special Thanks to ORiley Moonasingh at the Mercedes Benz of Silver Spring!!! I had to bring my car in for repairs on the fuel pump and ORiley provided the BEST customer service EVER!!! His professionalism and attention to detail were SUPREME!! Not only was my car ready within the 2-day window he initially proposed, but I walked away with so much more knowledge about my car. I would certainly recommend my friends and family to this shop and give them a huge tip.....Ask for ORiley if you want to be treated like a VIP guest. Hell take really good care of you and your vehicle!!!
"Jannease"
I was shopping for a new car I ran into Mr Khalil Nuri who is Sales Specialist at Mercedes Benz of Silver Spring. He was a phenomenal person to work with. He attended to my needs of the car I requested. He made me feel like a valued customer. I highly recommend Merceds Benz of Silver Spring. Khalil Nuri # 1 hell get the sale done,
"Amazing Roadside Assistance!!!"
My Mercedes wouldnt start this morning out of nowhere. When I contacted MB Assistance, Jennifer was phenomenal! And to make things even better, the technician Daniel F. was super professional, knowledgeable, timely, and just awesome! What started out as a potentially bad day, ended up on such a high note. I am so pleased with my experience and the outcome. Thanks again!!!
"The Mercedes Guy"
My Wife and i purchased a CLA 250 used !! The service was excellent process went smoothly and we definitely recommend if your looking for a great mercedes benz expert go see "The mercedes guy" Tony Zelaya!!!! Tony took great care of us with any issues with the car, he insured we were comfortable and well taken care off. At the end of the day we were in the best hands ....
"Mb Roadside Assistance 08/28/17"
MB Roadside Assistance for my E class for a L/F tire was "outstanding". The repair person, Mr. Darrell Fenton was extremely nice, very professional and got our car back on the road without further incident in record time. I truly appreciate his knowledge, work ethic, and customer consideration. Very very pleasant experience considering the fact.
"Great Buying Experience With Tony Zelaya"
I purchased a CPO Mercedes in July 2017 from Silver Springs Mercedes. My interactions with Tony and the other staff were pleasant, efficient and professional. I was extremely impressed with Tonys focus on customer service, his friendly demeanor and his open communication style. I live almost 300 miles away in North Carolina, however, I would not hesitate to again travel to SIlver Springs to make my next Mercedes purchase. Highly recommended.
"Great Service"
I had an excellent experience with the entire team. Lovence was especially great and helped me pick the right vehicle at the right price. Would recommend everyone to visit them for their excellent customer service.
"Tony Zelaya"
Mr. Zelaya helped me purchase my 2010 3 years ago and has helped me when ever I need help with servivce or anything . He is wonderful !!
"I Love Me New/used Porsche!"
The guys and gals at Mercedes Benz Silver Spring were very accommodating in helping me purchase this vehicle. No pressure. Answered all my questions. Worked with me on the price and treated me and my family like family. Thank you!
"Great Experience-darryl Minerve"
June 2017 I purchased a new GLE-350. It was a 35th work anniversary gift to myself. The sales person (Darryl) made the experience pleasurable. His knowledge and customer care skills were truly appreciated. No hard sell on his behalf rather his focus was on meeting my requirements. Ive been know to be aggressive but Darryl steered me in the right direction. MB of Sliver Spring hopefully values the resource that have , because of him personally . I own 3 MB but this was the best buying experience to date. Regards
"Glc 300 4matic"
Khalil made the stressful car buying experience a " WONDERFUL" experience. Great patience and service to provide my specific wants and a good deal. Other dealerships are closer but definitely worth the drive. Love my new car!
"Best Customer Service And Choose Khalil!"
Just got my new ride here!!! I visited several other dealer locations such as Bethesda and Arlington Virginia, but I should say Silver Spring got the best customer service and salesman. Especially Khalil, who is my salesman, is extremely helpful and patient with me as we were sorting out the right model, color, price and even my insurance policy. I cannot thank Khalil enough for this. Really appreciated!!!
"Great Place Service Is Excellent"
Whatever I bring my van in for service Frank Wilson makes my Service exceeds the normal expectations Service is a big part of the experience that I enjoy. Tony Zelaya is A great salesman he is still there for me assisting me in making sure that my total experience with the dealership Is always the best possible. I will continue to recommend this dealership to all those that are interested
"Tony Zelaya, The Best Sale Person"
This dealership was top notch! Tony Zelaya went above and beyond to help me choose the vehicle. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Tony Zelaya to anyone who is looking for a new or used vehicle.
"Best Car Buying Experience With Saliou Kane!!!!"
Saliou Kane is the Best sale person I ever met. He provided me with the best car buying experience. I will recommend him to all my friend and family. Overall great customer service. Sika
"Excellent Service"
the best customer service. Mike Cahill was our sales rep and he was amazing and he made us feel like we were his number one priority. I couldnt have asked for a better experience. However, it wasnt only him but the entire staff that we interacted with was warm and accommodating. Each of them highly knowledgeable in their focus areas. They took time to have passing conversations with us and allowed us to truly immerse ourselves in the Mercedes-Benz experience. I value service and that experience from Mike Cahill to every member of the team have convinced me to be a lifelong customer.
"Best Place To Get A Car- Best Experience"
Tony Zelaya is easily the best person to get a car from at Mercedes of silver spring. he made the process worth while and very easy. he has great attention to detail and was great to work with- (no weird stuff, no pressure) and very straightforward. will be getting wifes car from him too!
"Best Experience In 20 Plus Years"
I have been a longtime Mercedes customer and have dealt with 2 other MD based dealerships. I have had at least 6 cars over the past 20 years and Tony Zelaya has made my Mercedes experience the best. He is available 24 hours day/goes out of his way to help after the sale which I truly thought did not exist. I would recommend Tony and the team at Silver Spring Mercedes to anyone and be pleased to do so!! Thanks Tony
"Road Side Assistance"
My road side technician, Darrell Fenton was great to work with. He sized up the issue quickly and had a new battery on board his service vehicle replacing my aged battery. from time of arrival to end was only about 30 minutes. This is a very professional organization to work with. I have a good comfort feel about the MB road side service after working with Darrell.
"Excellent Customer Service!"
From the moment you come in you are treated with respect. My Customer Service Representative is Frank Wilson and he goes above and beyond to make you fell important. Most Mercedes Benz owners understand that taking your car to the shop can be an expensive trip to say the least. Mr. Wilson kept me informed of the repairs that were needed, communicated with me via text to let me know that my car war ready for pick up. A loan vehicle was provided so I hardly missed anytime away from my job. MB of Silver Spring will always be at the top of my list for all my car needs.
"Best Customer Service Experience!"
06-27-2017
I recently purchased my second vehicle from Mercedes Benz of Silver Spring and my sales rep, Ashlee Walton, was truly exceptional. I traded in my ML 350 which was bought at this location for a GL 550. I explained exactly what I was looking for and she found me a gorgeous vehicle! She was very responsive to all my questions and was very attentive to my very busy schedule, making sure all the paperwork was ready when I arrived. She coordinated pickup and dropoff of my vehicle for some cosmetic touch ups and constantly kept me updated. She was extremely polite and friendly and conducted herself with utmost professionalism.
"Darrell Fenton (road Side Technician)"
I was traveling between Baltimore and my home in Virginia when I had a flat tire off Maryland Route 32. From my first call Mercedes of Silver Spring took care of my problem like I was a very best customer! Darrell kept me up to date on his whereabouts and after fixing my flat escorted me to his dealership where he had called ahead to make sure that tire was available and checked on my progress. He is truly a welcome representative of what I now believe is another fine Mercedes Dealership. My hats off in turning a potential miserable situation into a pleasant one so I could resume my trip home. Thanks,
"Tony Zelaya At Mercedes Benz Of Silver Spring"
06-07-2017
I visited couple of other dealerships before I reached out to Tony Z at MB of Silver Spring. I was shopping for a new E 300 and it took about a couple of weeks before I ended up buying the car. During the entire Tony was very very helpful and went above and beyond to get me to buy the car. He was there every step of the way and the good thing was Tony was available to answer my questions even on his off working days and Sunday. I would like to thank Tony for the wonderful car buying experience and special thanks to Steve, Keith and Terry for everything they have done for me. Thank you MB of Silver Spring for everything .
"Fantastic Experience"
06-07-2017
I saw a CPO 2017 GLA250 4M on line. Spoke with Tony Zalata and scheduled an appointment to come and test drive the car. Tony ended up putting me in the first 2018 GLA250 4M sold at the dealership. From beginning to end, he was fantastic, credible and so down to earth. I would recommend Tony to anyone who wants a great buying experience . He did not pressure me. Go see Tony at Mercefes Benz of Silver Spring.
"Tony Z, Amazing Customer Service"
I was referred to Tony of Mercedes Benz Silver Spring by a friend, the process was swell and the customer service was even better. THANK YOU TONY
"Tony Z At Mercedes Benz Of Silver Spring"
05-31-2017
Tony Zeleya is excellent back in January he went above and beyond to make sure i got the car i wanted, which was a 2011 Mercedes Benz E-Class 350. Hes not your normal car dealer, whose just looking to sell you a car. He makes sure the car is up to par and that it exceeds all your expectations. I also referred a friend to him and he was happy as well. Tony Z is a blessing.
"You Da Man!!"
05-30-2017
¿¿¿¿¿Tony Zelaya was very helpful. Friendly and easygoing. Made buying a car not a hassle and stress free. We are greatful for all his help. Even helping us out after buying the car to figure out all the thingymabobs and whatchamacallits in the car. Would recommend him for anyone. ¿
"Mercedes Benz Silver Spring"
They clearly are focused on their customers best interests . Both the service manager Tom Rodkey and my service advisor Chris Costlow went out of their way to make sure I left as a satisfied customer. Thats why Ive had my 2008 E-350 serviced there since I bought it. Still looks and runs like a champ!
"Best Repair Service For My Mercedes Ever!"
05-24-2017
My Service Representative ORiley Moonasingh was Fantastic. I was informed of the status of my vehicle every step of the way and when it was completed was notified right a way. My Mercedes is driving Great. Thanks ORiley.
"Ask For Tony Zelaya!!"
Before purchasing my new car I did lots of research and sifted through reviews online for nearby dealerships. I kept reading positive reviews for a guy named Tony Zelaya. Based on other peoples experience he seemed trustworthy so I choose the Silver Spring dealership to meet him. Best choice ever! Everything that I read in the reviews about Tony were 110% correct! He is very personable and genuinely kind. He really LISTENS to the customer and presents you with exactly what you ask for. Tony works with you to get the best deal possible! He really wants to make sure his customers are happy. One of the things I loved most about working with Tony is that he follows up and is always accessible. I could go on and on about him since I had such a positive experience. If you are in need of a car be sure to go to the Silver Spring dealership and ask for Tony Zelaya!
"Best Benz M & R Dealer!"
05-17-2017
In the long run, you save money paying for quality. That describes Mercedes-Benz of Silver Spring. Their customer service is fantastic, and Chris - my service adviser - knows more about cars than most mechanics. As a result the quality of repairs is impossible to overstate. And the facilities are top-notch. I can recommend them without reservation.
"2018 Gla250 4matic"
05-17-2017
Having not been able to find the exact 2017 GLA250 we wanted I contacted several local Mercedes Benz Dealerships in Northern Virginia and asked about ordering a 2018 model. For some reason my local Dealerships were reluctant. But the Mercedes Benz Silver Spring, MD, Dealership went out of their way to answer all our questions with honesty and integrity particularly Sales Advisor, Michael Cahill and Sales Manager Keith Nichols!
"New Car Purchase After 10 Years"
I brought a new truck GLE350 several months ago. Before that, I had not brought a new car in 10 years. Khalil was my salesperson. He was great! Very patient and informative reviewing all the features for me. Over the past several months, Khalil continues to help me if I have questions or need help with features. His salesmanship has gone way beyond the initial sale.
"Great Service"
Worked with Ashlee Walton who was able to put me in a brand new 2017 GLC 300 Coupe. She walked me through the whole sales process and was able to get all my questions answered. She is the best person any body can dream to work with. She was super friendly and ensured I had no worries about the vehicle
"Great Buying Experience With Jonathan Logue"
Just purchased another car from Jonathan Logue, Mercedes Benz of Silver Spring--an SL450. I arrived at the dealership knowing what model wanted to buy, but having purchase three earlier Mercedes from Jonathan, I asked his advice. And, after comparing the model I had in mind with the one Jonathan suggested I look at as well, I chose the latter. Now, four months later, I could not be more pleased with the car. Jonathan and Mercedes Benz of Silver Spring are excellent to work with.
"Due Diligence Comparing Bmw And Mercedes"
Went in trying to get info as I needed to replace my beloved BMW X3. Figured I would compare my preferred BMW X3 with a Merc GLC 300 4matic. Khalil was my sales consultant and he managed to respond to all my questions, suggested we test drive and even looked at varying color options as I couldnt make up my mind. I found him to be very knowledgeable, patient and responsive. Needless to say I walked away with a new car and have been quite happy driving around but not happier than my husband who has a new toy he can enjoy! Thanks Khalil.
"Tony Zelaya At Mercedes Of Silver Spring"
Exceptional Service! Tony Zelaya always answers my calls when I need anything for my Mercedes. He is truly my "relationship guy" . I recently was involved in an accident and I called Tony. He referred me to Zelaya Auto Body and they fixed my car and they left it in excellent condition!! Its like the accident never happened. I recommend Tony Z to anyone who is looking for a professional sales person who will actually service you always, no matter what. Hes not the typical sales man who only looks for his own benefit. Believe me, you wont regret it!! Go get you Mercedes from Tony Z!!
"Helpful"
Tony Zelaya " people person" was most efficient.He delivered what he promised. Great job
"Great Sales And Service!"
We went in for a new car even though I had a strong preference for Audi. Khalil was great - he demonstrated the value of Mercedes and managed to deter us from driving to the Audi dealership. He patiently responded to our questions, concerns and followed through in a very diligent way. I am glad we decided to go with the new car at Mercedes. Outstanding service and a great sales rep.
"Exceptional Service"
Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was given, no extra waiting and I was back on the road. Exceptional service continues even after buying my Benz from them - this is the way it should be ¿ A shout out to Tony Zelaya as a sales guy who is constantly working to be sure a customer is happy. I will continue to buy and service my car in MD, even though we live in VA, with this kind of exceptional service! - I even received a follow-up phone call the next day from Chris, our Service Advisor, to make sure I was happy with the service. After years of allegiance to another dealer in our area, it seems we have found a dealership that truly understands how to take care of a customer.
