"Not Happy Key Repair"
Still didnt fix my car still having same problem. Im not going back to have my car repair there.
"So Much For Warranty Work"
On January 13, 2017 while driving down PCH I noticed a loud humming sound coming from underneath my 2013 jeep wrangler. Since Scott Robinson Dodge, Jeep,Chrysler was down the street I slowly made my way to their service dept by 11:06 am. Upon my arrival I was greeted by a service advisor named Jeramie Jones, who took down my pertinent information , the milage of my vehicle which was 58,154 miles with a warranty set to expire in 20 more months or 100,000 miles. Before leaving Mr. Jones assured me that he would contact me by the days end and let me know what possibly could be wrong with my transmission. The end of the day came and went and a phone call was never received. On Saturday , 1/14/2017 at or about 10:00am my wife and I stopped by the dealership to check on the status of my vehicle. At such time, Mr. Jones informed me that they would not be getting to my car until Monday 1/16/2017 because they were just to busy and again assured me that they would get back to me by Monday around 12:00 pm. Monday came and still no phone call, so an email was sent to Jeff Robinson regarding this matter. On 1/16/2017 at around 8:00 pm Mr. Robinson contacted me via email and told me that his service director Jose Murcia would contact me on 1/17/2017 by around 9:00am. The following day I did in fact receive the call as promised and I made the time to meet Mr. Murcia that same day. During our meeting, Mr. Murcia, told me how he got started in the business. His first job was washing cars, then he was the driver for Jerry Buss of the Lakers, but he never mentioned what qualifications he personally had when it came to the mechanical aspects of a vehicle. In addition, Mr. Murcia said that he was brought to Scott Robinson from another dealership so as to change the quality of the service dept. Before leaving, Mr. Murcia stated that a mechanic with 20+ years would be working personally on my car and not to worry. Before leaving , I explained to Mr. Murcia that my jeep has a super chip in it because of the oversize tires and different gear ratio I was running. I informed him that I left him the computer necessary to set the tire size and gear ratio back to normal before they plugged their computer into mine, the failure to do this would ruin the super chip which is exactly what they did, the ruined the super chip. After about 7 days I contacted Mr. Murcia and he informed me that they replaced the TORK CONVERTER on the jeep which is attached to the transmission but that the car was still making a loud noise. I asked him if they actually removed and inspected the inner workings of the transmission and he said yes. Mr. Murcia said he needed more time which I gave him. The dealer also replaced the valve body but the issue still remained. On January 26, 2017 I picked up the car and barely got it to an independent service station called G and J in Lawndale Calif. A technician got into the car while it was lifted on the car hoist and the first thing noticed was that the transmission casing was only being held on by 1 bolt and there was transmission fluid all over the underbelly of the car. The transmission was removed and what was found was that Scott Robinson mechanics replaced the Tork Converter without replacing the transmission starter pump which directly attaches to the Tork Converter . This component had all the gear teeth stripped off of it and were found scattered inside the valve body which Scott Robinson stated they replaced via their service report they provided to me. I spent 4k dollars to have a complete rebuild at G and J. Sometime after 1/26/2017 Mr. Murcia and I spoke and told him what I found. He actually wanted me to bring the car back to them so them so they could repair the car based on another technicians experience. I felt he must be joking considering he had an individual with 20+ years working on my car from the onset. Reimbursement is the only satisfaction, any words of concern from the dealership are words made in jest.
"Yusef & Graham The Dynamic Duo!"
Totally unexpected! While I was waiting in service Yusef this tall salesman from Belize casually asked what kind of vehicle I was getting serviced. I let them know it was an older style Jeep and and that I was thinking about about maybe getting something newer. He said ,"while your waiting here in the service deptartment (which by the way is Awesome)why dont we go to see what they had to offer. "Yusef was confident and absolutely 100 percent positive that we would be able to find something that would work for me. We went over to their storage facility a few short blocks from the dealer. I was able to look at all of my choices without that feeling that pressure of the dealership. We drove my Jeep that I picked back to the dealer and thats when I met Graham the second part of this dynamic duo. Cheers to you my new Scottish friend . Graham was able to show me figures down to the last penny and it pretty close to what I had calculated myself .Once we agreed on everything I was complete shock to how easy Yusef and Graham have made the entire process. It could not have been more than an hour and a half to two hours for the entire process.Thanks guys so much I love my new Jeep. If you are looking for a any type of vehicle just going and meet the team for yourself
"Go See Benjamin!"
Buying a car is as bad as a root canal to me but yesterday Benjamin changed my mind. He didnt pressure me he just said what do you like and want do you want to pay? We went thru my options and I got the Charger I wanted. Then I worked with Steve in finance who was also great. I am a very happy customer! Thanks guys!!
"Jeff Azar Is The Most Honest Jeep Salesperson!"
Sergio likes to shop, I mean look at EVERY dealership and what they have over a long period of time. Jeff Azar was the most honest salesperson of them all. He knew what Sergio wanted and found the car for him. We were amazed with the lies from the other dealers.
"Great Customer Service Jaime Serrano"
Very helpful. Very professional. Cool guy. Thank you so much for helping get my challenger rt.
"Excellent Service!"
Rudy went the extra mile and personally took care of my emergency battery problem. I was in and out in no time and didnt even have an appointment.
"Great Service"
Friendly knowledgeable service, was the foundation Of my experience at Scott Robinson. I was made to feel Very comfortable. All around excellent service.
"Great Experience, Excellent Service."
Friendly staff who took the time and effort to find out my needs. Willingness to work with the customer to make a deal. Excellent service in the delivery process.
"No Pressure"
The salesperson JT was not high pressure and was very helpful. Most everyone involved in the process has been helpful and polite.
"My Car Buying Experience"
Jeff was an outstanding salesman and went out of his way to make me feel important and not pressured. He treated me like family and has followed up a few times to be sure I am happy and if I need anything.
"Great Service And Deals"
Everything was done fast and did not have to wait. And when i got there thisperson came to me to greet me
"Great Service"
How quick I got my car back, bought my car and have had it in several times for service. Very pleased!!
"Great Experience"
all my questions were answered with details. took time to explain all aspects of my purchase. took especial care that I understood everything about my car. Checked in on me days later after purchase to ensure all was well.
"Great Service"
The oil change took less time than expected. I didnt need an appointment. David Sanchez was professional, courteous, knowledgeable. I would highly recommend going there.
"Great Service"
The oil change took less time than expected. I didnt need an appointment. David Sanchez was professional, courteous, knowledgeable. I would highly recommend going there.
"Great Sales Process "
it was easy to do business with the dealership. The sales people were nice the cars was ready on time.
"Great Service"
All around good experience. Sale person was fabulous. Everything went smoothly and I was in and out in no time.
"Friendly And Fast"
It was easy to get in and out for the quick oil change and tire rotation. Everyone was friendly and helpful. The service was very efficient. Id recommend this dealer to my friends.
"Good Service And Friendly Advisor"
Wait period always as advisor says and quality of service is always good. In addition, the people are all friendly and helpful.
"Great Customer Service"
My sale a Representative Ben stayed in communication with me all times and was well organized. I did not feel pressured to buy the vehicle. The process and paperwork transaction was fast and easy.
"Service Dept Repair On Bluetooth "
The service person was on point and was very helpful and professional. He was able to get me a rental super fast and the turn around time to fix was less than 48 hours
"Service Department Visit"
Team members were professional, couteous and friendly. Vehicle was returned in a timely manner. Otherwise, nothing special worth noting during my last visit.
"Great Service"
Super easy. Had everything ready when I got there. All I had to do was just sign. They know how to give a good deal
"Average Experience"
After making an appointment to bring my car in, they still didnt even look at it until 24hrs later. Whats the point in an appointment? The Courtesy Driver was very friendly.
"Great Customer Experience"
The staff at the dealership is very friendly and they helped me in getting a better deal. they were very professional and friendly. great attitude and made the process very easy and understandable. appreciate all the help I got from Scott and Rene. those guys are superstars.
"Excellent Car Dealership"
Ben Behin was especially nice, helpful, friendly, personable, and patient. He was very accommodating and made the experience so pleasant. Louis, the finance manager, was also very nice.
"Friendly Salespeople"
The salespeople. This is the second Jeep Ive purchased at Scott-Robinson and both times Ive found the salespeople most friendly and accommodating to any questions.
"Good Deal"
Easy sale, competitive price. If you are financing make sure the salesperson informs you correctly on hour your financing works and is not just a person who plugs in numbers to the computer and whatever comes out thats all he knows about.
"Great Customer Service"
07-17-2015
I have continued to be impressed by the great customer service that takes place at Scott Robinson everyone is doing an outstanding job.
"Great Service"
My salesperson was very helpful. We told him what we were looking for and he found exactly that. We also explain we did not have a lot of time to sign documents and could they be ready when we got there. They were GREAT job
"Great Service, But Bathroom Need A Lot Of Improvem"
It was very positive, sales person tried every they can to get me the car I wanted. Finance staff did his best effort to let me go with the car on the spot.
"Fair And Fast Service"
quick check in and very professional service manager, job completed on schedule, and I was notified when completed. And well organized
"Jeep Warranty Work"
Service department was very helpful and addressed my warranty concerns. Also, I had no issue getting an appointment within at week.
"Service Writer Was Polite & Courteous. "
Dealer could not follow through with my work request now that Fiat/Chyrsler has implemented new procedures. Work is pending. I was able to video the reported problem and (lucky for me) replicate the previously reported problem in front of the technician & customer service writer. Delays on getting work started.
"Great Service "
I liked how they made sure I got what I needed without making me feel uncomfortable being that Im a first time car buyer. I also like how they made me feel personal and not like I was just another sale.
"Great Service And Friendly People. "
06-22-2015
The people were all great and friendly. After viewing a few vehicles Wendy and Marcos finally helped me find the right Truck. I have always been a Truck Man and in this Ram 1500 I feel safe and secure. It has great size and is very comfortable on a trip. The sound system is very important to me and this vehicle has one of the best I have ever heard. The size of the Cab enhances this even more. Great base as well. I had always been a Ford owner, so this was my best fit of the vehicles on the market today. The Fords I tried just did not feel as comfortable or as roomy. Thank You Scott Robinson Chrysler Dodge Jeep Ram.
"Great Service"
06-09-2015
My sales rep kindly assisted Me when I requested help attaching the front license plate on my new car and offered any additional help in the future
"New Durango"
05-27-2015
The customer service was great from the salesperson to the finance person. The options were explained, and the warranty perfect.
"Fast And Easy Service"
05-20-2015
The no appointment express line is great. Service advisor was extremely friendly as was everyone else. And it was done on time as promised.
"Scott Robinson Jeep Car Buying Experience"
05-08-2015
The sales person was very knowledgeable and took the time to go over all of the vehicles features and demonstrated many of them. It helped me decide on purchasing the vehicle.
"Great Service, Friendly People, Clean Facilities. "
05-24-2015
I was really impressed and how hard the person that was helping me worked on getting a really good deal for me go get a new car even though I was negative on my trade in.
"Deal Done Right"
05-05-2015
I was very clear on my objectives for the deal that I wanted and Luis was able to deliver without hesitation.
"Overall Great Experience"
04-28-2015
Overall great experience! Work was well done and completed earlier than expected, the representative was well informed, clear with his explanations of the work, very polite and eager to assist. Well done! The whole appointment was handled in an efficient manner and a timely schedule. We were told how long it would be before the car would be ready and it was ready earlier than we expected. Your representative was very good at his job, very informative, and very pleasant and polite. Great time was had by all.
"Recall"
04-28-2015
Recall. Plenty of advance information. Arranged appointment with service manager personally. Everything went smoothly and I could pick up my Jeep as planned.
"The Service Was Great And Excellent Service"
04-21-2015
The staff was friendly and the car sales person was excellent his name was Jeff he presented a positive attitude and reassured us that we would be able to purchase a car.
"Great Service "
04-02-2015
Sales person was very respectable, listened, and got me the car I wanted. With a deal that I feel worked out for everyone.
"Warranty Repairs, Slow."
04-02-2015
Every time I go, I need parts. The parts are never there. I am told they will be in, in a week. The week goes by and no call. The next week goes by no call.
"Great Fast Service"
I liked how Rudy, the service manager helped me while he was on his lunch. He took his time to help me instead of making me wait until his lunch was over and that meant a lot to me
"My Jeep Experience"
03-16-2015
Our salesman Ben was very nice, patient, and answered all of our questions. I would definitely go back and buy another vehicle with him as our salesperson!
