"Outstanding Service"
06-22-2017
Service was top notch! Highly recommend to everyone.
"F4ftrjoc"
Always great!!!! I go back many years with this Cadillac location....
"Car Service"
06-03-2017
I bring all my Cadillac s here for service due to the great customer service received from Cruz Pena. I have bought my last three cars as well here in the last year and a half. Would go only here.
"Suburban Cadillac"
Ive been a customer here since 2008. Mr Pena, my Service Advisor, always takes a personal interest, making sure I am completely satisfied.
"Excellent Service"
Excellent customer service! Friendly, professional excellent service 5 star
"Overall Good Experience."
05-20-2017
Overall experience was good. A little more flexibility would have been great on the price and little more attention to details as well. We ordered weather proof mats and the wrong ones came in, they didnt catch it and placed the wrong ones in the car. Only when we went to pick up the car and looked at the mats and requested the correct mats did they address ordering the correct ones. Sales guy Kevin was great. Kevin knew the vehicle well and was very helpful and friendly and made the buying process easy. But services dept Saul comes off condescending and does not ever appear to actively want to help or be friendly. Other members of the services dept have all been fantastic and friendly.
"Suburban Cadillac Service Experience"
05-11-2017
Great experience, everything in relation to Suburban Cadillac was great!
"Oil Change"
Great service and got me in and out quickly. Service department was super friendly and kept me informed the whole time I was there.
"Great Service "
08-15-2016
Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.
"Pleasant And Professional"
Pleasant and professional. We found the dealership on line and it had the car we wanted advertised, the price was right. We called the dealership and to confirm the car was still available due to the long to Costa Mesa.
"Great Service!"
Ben was great at demonstrating the Cadillacs features. Hes a walking Cadillac encyclopedia coupled with a great sense of humor - which lead to a great overall buying experience. He was wearing Cadillac cuff links - now heres someone who truly brings the Cadillac brand to life. A+++
"Great Service"
Excellent! I am very pleased with the service I received from Ben at Orange Coast Buick GMC Cadillac. Friendly, personable and service minded. My new car is brand new and a dream to drive!
"Friendly Attitiude"
01-06-2016
Very positive got to meet the general manager, Our Salesman Mike Dougherty was very helpful. He went over the features of the car with my wife. He continues to answer my phone questions and seems happy to help all the time
"Fantastic Service, Always Clean!"
01-06-2016
This dealership ALWAYS goes above and beyond my expectations!!! It is a pleasure to work with ALL the staff, especially Fred and Jason - my experience is always excellent!!!!
"Service Was Great And A Clean Environment."
12-30-2015
Fred Lockett is the Service Advisor that I go to. Although others have also helped me. I find that Mr. Lockett is conscientious, courteous and very knowledgeable. You are lucky to have such an excellent employee.
"Great Sv Advisor"
12-30-2015
Jason is great. He has ben my Service Advisor, Id say over 20 years. Hes my Main Man! Thx for asking.
"Great Service"
I really appreciate Freds friendliness and professionalism. He represents the dealership extremely well by creating an extremely positive experience for everyone. Thx Fred!
"Excellent Service"
12-21-2015
Service was great. Had me in and out with a loaner car and had my vehicle fixed and ready to go by the end of the business day.
"Great Service"
12-21-2015
Cruz Pena is a great and extremely reliable car advisor, I bought my second Cadillac thanks to his impeccable service.
"Great Service!"
12-18-2015
I enjoy working with Mark Mayo and the amazing team at Orange Coast Buick, GMC, Cadillac! Everyone is always so welcoming, enthusiastic and such a pleasure to work with! The team always goes above and beyond the call of duty and they always endeavor to do their best in everything... Especially in making their clients feel like #1!
"2016 Buick Encore"
12-18-2015
Notices a dew scratches on new purchase. I have set up an appointment with Sal on Monday 12/21/15. After signing paperwork, we waited over 30 minutes to look over car and leave, which by then it was dark. Other than that seems like they will take care of our issues on Monday.
"Great Service "
12-18-2015
Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.
"Great Service "
Everyone is very polite and they get right to me and my car. I am very pleased to be able to take my car there. And Fred Lockett is great.
"Perfection"
12-09-2015
I love Orange Coast Buick GMC Cadillac, they are the best. They fixed my car right the first time. Mark Mayo is very friendly! The cashier Donna is very funny too!
"Knowledgeable, Honest Salesperson "
12-09-2015
Michael Dougherty was an exceptionally knowledgeable and helpful salesperson. The transaction was flawless in its simplicity. We will definitely recommend Michael to all of our personal and business associates.
"The Greatest Of Customer Care "
12-09-2015
I had a break-in of my Denali. I was able to get my broken lock replaced and new seats replaced within 48 hours. Manny in parts and Mark Mayo in service took care of everything very quickly and with the up most of customer care. I didnt expect everything to go as smoothly nor as fast as it did. I am greatly appreciative of all they did for me.
"Great Service!"
I had my truck towed in and Fred filled out the paperwork and followed up later in the day. Truck was fixed and running again by evening. Good experience!
"Great Service"
12-03-2015
BEN BERGMAN WAS A GREAT HELP IN PURCHASE OF OUR NEW CAR THANKS AGAIN GENE SMITH SEAL BEACH CA 90740
"Great Service"
I came in due to a recall notice that I received in the mail. Your service was amazing and everyone was so helpful and kind! I was clearly in the presence of professional people who are dedicated to your company, and took very good care of me and my beautiful Yukon!
"Service And Dependability Is Outstanding"
The service tech is one of the best that a customer can depend upon.His follow up and promised time for the service was as promised.
"Service Writers Are Awesome!"
11-29-2015
Fred Lockett! THATs the reason I keep coming back. Plus everyone else is ALWAYS SO FRIENDLY and I have to include Cruz Pena for a "shout-out" along with Fred.
"The Best Service Ever !! "
I could of not ask for better service elsewhere. David together with Jason at service dept. made the process from dropping of the car and to picking up the car so convenient. They are really there for you. Keep it up guys !!! I would recommend to all my family and friends.
"Great Servie"
Mark, in the service dept, was very informative and helpful. I would definitely want him to take care of my truck again.
"Good Facility"
Our sales representative, Bruce, was exceptional. I looked around extensively before settling on your dealership and my decision to go with Orange Coast was due principally to the professionalism, high degree of interpersonal skill and motivation of Bruce. He was responsive, well informed and readily available, I can not say enough about him and the connection between his service level and my decision to purchase a Cadillac in general and from your dealership in particular.
"Good Service Report"
Since this is our sixth Buick rom this dealership ad I;ve had the same service agent, I would say that I;m very satisfied with the service that I receive.
"Friendly Service"
11-20-2015
When I was told my Service would take more then one day I requested a loaner vehicle. Without hesitation they said Of Course.
"Great Service, Clean Facility, Helpful Staff"
Cruz Pena has been a car advisor on my 2 Cadillacs for approx. 6-7 years now: Cruz is absolutely fantastic - responsible, fast, honest. He stayed even after hours to help out when in one occasion my SUV had to get towed to the dealership late. All customers praise him when we exchange our opinions about the customer service at the pick-up of our vehicles at the office. His service was one of the major reasons I purchased my new ATS recently.
"Owner Of Buick"
11-20-2015
Good service as always. Fred is always helpful, he got me a loaner car and I was on my way.
"Awesome Agent, Quick Service, Updates Often"
11-20-2015
It was awesome and I love the serive John always providesme. He always calls and updates me and explains all services done to my vehicle.
"Great Service And Excellent Personnel."
11-20-2015
Fred Locket is always excellent. I get in as early as possible and Fred sees to it that I get back on the road quickly.
"Less Of An Antiseptic Response"
its usually not the best of times when one visits the service department. its also not going to be painless financially. it would be nice if your staff showed a little compassion for our situation.
"Normal Maintenance On My 2013 Srx"
Took my 2013 SRX in for normal service---told it would be approx. 1 1/2 hours and was completed within the time frame I was told. Extremely satisfied.
"Great Service"
Great people in all respects. Very friendly, service performed in a timely manner and it was obvious that they wanted to please the customer. Thanks
"Great Service Clean Facilities"
11-04-2015
Very professional employees. They complete the service quickly and do a great job. The showroom is spotless and their inventory seemed good.
"Lease Of A New Buick Regal"
11-04-2015
Michael Dougherty and Tom Sullivan worked very hard to find a 2015 Buick Regal with the options I wanted on it. When it became apparent that they were at a dead end, they opted to order a 2016 for me that was actually to my benefit. Id recommend these two great Orange Coast sales reps to any of my friends and family.
"Great Experience, Great Deals, Great People"
Carey was an ablosute delight to deal with. They got me a great deal on my car and took excellent care of me. I will be back!
"Great Service"
Cruz is the best service writer. He look after you in every detail.He always return phone calls foe a appointment with him.He is excellent.
"My Favorite Service Spot "
I am a regular customer that has been served mostly by Cruz and Fred. Both are good at what they do. The level of service is top notch and I have never had to return my vehicle because of shoddy service. Your mechanics seem to know what they are doing. That said, I was disappointed to learn that my extended warranty had JUST run out by about 450 miles when the check engine light came on resulting in a $900+ repair bill. It gives one the feeling that the warning light was programmed to come on once the warranty expired. Since cars are computerized now, my inner conspiracy theorist was triggered. It wasnt until AFTER the service was rendered and paid for that I was made aware that it is common practice to have the vehicle inspected BEFORE the warranty expires. Since there seemed to be nothing wrong with the car, I did not do this. Is it too much to ask that the service reps encourage us to have our vehicles inspected before the warranty expires? That would have made me feel better knowing that at least part of the service was covered under my extended warranty that I purchased at the time I bought the vehicle.
"Lof & Cust Provided Battery Install"
Came in for LOF and battery install. Charged a real reasonable $85.00 vice $110.00 at Allen and another .08/hr labor to have cust provided battery installed ($70-80?) but got the Interstate battery I sought. Enjoyed the affable staff and appreciated staff professionalism. Look forward to returning to Orange Coast Cadillac ..... but not too soon. : )
"Great Service"
The best dealer I have ever dealt with I will always bring my car there. We have a problem they go the distance to take care of it
