"Service"
Good service . The turn around time on vehicles promised could be a little bit more reasonable .
"Chf Is Awsome"
great experience with J.J all on time with the calls and vehical was returned clean
"Rexford Nelson , Excellent Service Recieved"
Excellent service writer support and service .......................
"New Truck Purchase"
Quick response from internet sales, made appointment, met with sales agent, agent quickly found truck with all my specs I wanted at another dealership and had truck brought in, and sale finalized. Quick and easy transaction. Love my truck, perfect for my needs.
"Oil Change"
fast service and customer servicellllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
"Service"
George Kasem in the service department is the person who earned my 5 Stars rating! And will definitely refer people to him
"I Love My New Ford"
Excellent service sales rep was very helpful in getting the car my son wanted I would definitely recommend friends and family
"Service"
JJ was great! Called as soon as the car was ready....when I arrived to pick up car he remembered me from the morning drop off and quickly processed my paperwork and I was on my way! Chino Hills Ford has the best Service Department always friendly!
"Truck Service"
The problem was fixed. Thank I do,however, have a problem with this survey.
"Great Customer Service As Always! :)"
Another great experience with excellent customer service! :)
"2nd Service"
Very quick, made an appt the same day. Great customer service.
"Good Experience"
my experience was great and the sales process was smooth. Would do business there again, no pressure to buy even though we all know it is their job to sale cars
"Excellence In Customer Care And Service"
As usual excellent service and professionalism much appreciated
"My 2010 Ford Escape"
07-21-2017
On my last visit I had a very good experience. No wait time in getting my vehicle checked in. My car was done the time I needed to have my car. The person who handled my car and the paper work was so very friendly and kind. She gave me a call when my car was ready and she just went the extra mile.
"My Experience With Ch Ford."
The team at Chino Hills Ford were great and made sure we got the deal we wanted and the car that we selected. The followed up in between us coming in the first time and the next time after we decided what we wanted.
"Excellent"
07-12-2017
Made an online appointment for Saturday at 7am. When I got ther Michelle did it see my name on appointment list. But got my car in for works oil change and out in an hour.
"Mr Michael Nola"
The dealership did not have the exact car I wanted, so while they found one at another dealer, they showed me similar ones, but did not pressure me in any way to take one of them. In the meantime, the salesman Joshua signed me up for the veterans rebate, we agreed upon a price for the car I wanted and then he followed me home in our cars so I could drop off my car and return to the dealership for the test drive, once the car was delivered. Once the test drive was over, I went to sign the documents at the finance office and was not pressured into any deals. The entire process was smooth and stress free. They are a True Car dealer and totally transparent.
"Survey"
Drivers can be more accommodating to help carry carseat from car to the van when they see you have a toddler in hand , young drivers that needs to be courteus with customer
"Car Service"
07-07-2017
Thank you for your services. Your attention to detail, and quick service allowed me to get on with my day without having to wait for an extended period of time. Appointments are the way to go at this dealership if you are having your car serviced.
"J.d. Ennis"
I was completely satisfied with the dealer. I was treated with respect. My sales person seemed to be completely interested in my desires. He did not waste my time showing me vehicles he knew I was not interest. We stuck to the list of things I wanted and did not want.
"Buying Experience."
06-22-2017
Transaction was smooth and the sales and finance personnel were very courteous and informative.
"Service"
for the area would recommend even though no exp with this sales dept
"Dealer"
Great dealer! I would purchase another car from chino hills ford.
"Excellent Customer Service"
Great customer service. Very friendly. Promises within a certain time frame and recievws my car sooner.
"Great Customer Service"
06-06-2017
great customer service and the work they do is great
"Great Service"
05-20-2017
Bryan Mendez is the person to speak with! He was extremely helpful and went above and beyond my expectations!.
"Great Customer Service"
Im really happy on how I was helped at Chino Hills Ford! Best customer service and Im just happy over all with my new Mustang Ecoboost 2017!! Sales department is excellent and I will recommend it to friends and family!! Thank you so much!
"...excellent Service And Perpetual Professionalism"
05-16-2017
I have been a Chino Hills Ford customer for many years and will remain their customer due to their excellent service and perpetual professionalism that I have enjoyed over the years. Although I now live in Los Angeles I will endeavor to continue to bring my business to Chino Hills Ford as first preference even though there are other Ford dealerships closer to me? while they are good they have not come up to the same level of excellence that I have come to expect from Chino Hills Ford. During my last two visits Jessica was a delight to work with.
"Awesome Experience At Chino Hills Ford"
05-10-2017
Tim in sales was extremely helpful and went the extra mile. Not what I was expecting in searching for my new pickup. Very relaxing and non pressured sales experience. Love my new F150 XLT
"Chino Hills Ford Review"
05-10-2017
Great car buying experience, likely to recommend family and friends.
"Chino Hills Ford Service"
04-19-2017
Very Friendly staff and quick service. I will definitely will come back for future service on my F150
"Great Experience At Chino Hills Ford!"
Our experience at Chino Hills Ford was fast and efficient and pleasant!
"Chino Hills Ford"
04-08-2017
Everybody that I dealt with at chino hills was great.i also got a great deal. Thank you chino hills
"Service"
Quick, professional service was experienced during this service
"New Car"
The seller has enough knowledge, kind, helpful and went out of his way to find the car I wanted
"Upkeep On The Fusion"
JJ was outstanding. He got us in and out really quick. Thank you very much.
"My Experience"
Overall the experience met my expectations. The customer service was excellent.
"Service"
Adam did a great job. it would have been nice if my car had been washed after work was performed.
"Attention To Detail."
Chino Hills Ford is the only place I take my F-150 & Explorer because of the quality of service.
"Awesome"
03-16-2017
Chino Hills Ford is Awesome. Only dealer I go to. The staff is professional and they get me in and out on time. Michelle at the Quick Lube was very nice.
"Steve"
03-14-2017
I came by for service the day before and was told I would have an hour and a half wait for an oil change and inspection due to a shortage of technicians. I made an appointment for the next day and was told service would take about an hour. I waited a little over 1 and a half hours.
"Ford Escape Sevice"
03-13-2017
It was delivered as promised and my technician stayed on top of it. Thanks
"2015 Toyota Corolla"
It was a very smooth transition! From sales to financing, all employees were great!! I love the car, it fits well in handling and for my day to day needs. Thank you Ford!!
"Service"
Chino hills ford provides excellent service and the staff is very pleasant.
"Best Vehicle Service Experience Ive Ever Had..."
Excellent, fast service without an appointment! Best dealership service experience Ive ever had. These guys really go the extra mile to keep customers satisfied... keep up the good work!
"New Ford Edge 2017 Lease With Carol Salcedo"
The overall customer service with Chino Hills Ford was excellent. Carol Salcedo was very accommodating and made my car buying process go very smoothly. The only thing that I would like to note is the confusion there was about me turning in my 2014 Ford Edge that I leased from Sunrise Ford to the Chino Hills Dealership, that being said that there was some talk that I would have had to take the other car back to Sunrise Ford instead of just turning in the lease to any Ford Dealership. However, the manager that was in the office at the time dispelled the confusion and I was able to go home with my brand new 2017 Ford Edge. I love my new car !!!
"Service 2/4/17"
Shop was busy plus had car washed. Expected 2 hour wait but Service Manager came by twice during this time to advise of progress. Good Customer Service.
"Professional In Every Way!"
So professional! The personal at this dealership are far and beyond the best I have ever delt with. No pressure. No feigned enthusiasm. No disingenuous concern for a payment budget. We drove in and the sales associate greeted us and was very polite. She was in training so she was joined by her supervisor. They listened to my every word, without interuption, asked a few key questions regarding what I was looking for and walked me over to a 2014 Focus St. We test drove it and confirmed what my salesman promised, that this was what I was looking for. He was right. I didnt need to look at anything else because this car scored 10 out of 10 for me. We made a deal and I was on my way in about 3 hours, start to finish. Unbelievable. I have never owned a Ford. A devout Mopar guy, I never gave Ford a chance. I have changed my opinion quite dramatically as a direct result of how my wife and I was treated by Chino Hills Ford. We will ABSOLUTELY shop Ford again, telling all our friends what a great place to buy a car Chino Hills Ford is!
"Service"
The representatives that help me was very helpful and friendly.. just because of her id recommend it..
"New Fusion Ernegi"
3rd car purchased from Chino Hills. Great deal and I hate having to right 50 characters in a review!!!!!
