"Transparent Sales Process"
10-30-2017
After 40 years of buying cars, my experience at Volvo Palo Alto was the most transparent, straightforward car-buying experience of my life.. All the financials were basically done within 30 minutes. Every question was answered. No misleading sales pitches. Everyone made an extra-effort to accommodate my issues.
"White Glove Service And Competitive Price"
10-03-2017
Everything was very easy and smooth. I never felt that I was being taken advantage of. The service was truly excellent. I have owned BMW and Benz and this was above anything else.
"Car Guys Selling Cars, Wow, What A Concept!"
09-21-2017
Good sales people. I am in sales, and it was a pleasure dealing with intelligent & knowledgeable sales people. Your people are not super pushy, but they know EVERYTHING about the product they are selling. It seems like such a simple concept, but it is rare. Thank you so much!
"Great Experience "
09-21-2017
Patrick was very helpful and informative with no pressure to make a purchase. Friendly employees.Clean and comfortable facilities The 3 day/250 mile return gave me reassurance that if for any reason I later felt it was not the right car for me, I could return it for a full refund.
"Service"
09-12-2017
Staff opened earlier than my booking and adversitied but assisted with getting me into a loan car quickly. Punctual, high level communication, Flexible with personal loan car needs around a work.
"Great Service"
09-04-2017
My adviser diagnosed the problem and had it fixed quickly. He even made a follow up call to make sure everything is OK. Your shuttle service is also excellent.
"Wonderful Sales Experience"
09-04-2017
Our salesperson, Sohee, was wonderful. She was knowledgeable, charming, available, and understanding. The managers that we eventually met in the process of leasing were excellent as well. It was like no other car buying experience in our long lives.
"Great Service - Outstanding Vehicle"
09-04-2017
Excellent service, very knowledgeable and patient. Good understanding of our needs as diplomats and newly arrived in Silicon Valley. Good degree of follow up at all times - not too much or too little. Informal and friendly.
"Outstanding Service"
Outstanding service and an extremely well handled process from our PoC Osmar. Capable, knowledgeable, service oriented and with a high degree of understanding for our situation. An excellent experience and a dealership we would highly recommend.
"Great Experience"
The whole team is friendly and efficient. They strive to bring the deal as close as possible even with financing.
"Easy Transaction"
08-28-2017
Lots of personal attention and never in a rush. Os took plenty of time to explain how things work and then made sure to let us know that we should feel free to stop by any time if we need more instruction.
"Clean Facilities"
08-25-2017
Friendly staff. They know their cars. Professional service members. They explain what service the car is going to get in a timely manner.
"Professional"
08-25-2017
Services are professional and efficient. Sales are very nice to people and willing to help out. When I was waiting for my sales contact to come back from some errands, his colleague unlock the car and let me sit and play with it myself for 20mins, no pressure from anyone, so you can really take the time to see everything inside the car and think about if this is what you want.
"Great Buying Experience"
08-25-2017
1. They were very responsive 2. They had inventory on hand, 3. Had the vehicle ready when we came in 4. Sales person explained all features in detail 5. Were good at following up for any questions post sale.
"Thanks"
Everything was great, thank you for servicing my car in a timely manner. Carlos and Al did a great job.
"Great Experience"
08-21-2017
everyone was pleasant and willing to help. Yall delivered the car to my chosen shop, which was a great help to me as I am from out of town
"Pleasant Service Experience"
08-21-2017
Polite professional, listened to my concerns about the vehicle. Took into account my concerns about budget when trying to work out a solution to a problem.
"Great Buying Experience"
08-15-2017
Easy to deal with. Do not have to waste an entire day buying a car. Salesman is upfront with pricing.
"Mclaren San Francisco"
08-15-2017
Carlos in service was great to work with, we were very impressed with how well we were attended to. thank you very much for detailing the car for us!
"Good Customer Service"
Thorough and courteous best describes the service. I waited for my car and the service manager kept me posted on the progress
"Great Service"
Very easy to check-in, friendly service advisor, and kept me informed of service progress since I waited for vehicle. Will be back for service for sure .
"V70 Service "
Expensive for a simple job. I will continue to shop around for other service places there are other cost effective alternatives
"Great Service"
Got my car in on a Sunday, and out the door first thing Monday am. The combination of Dan and the Roadside assistance program saved my trip!
"Great Sercvice Department"
08-09-2017
My service advisor, Mark, is great! The service manager usually makes it a point to say hello to me also. The service department seems to know what they are doing!
"Mclaren Dealer Sf"
08-09-2017
I really appreciated the consistent updates and thoroughness of the Service Manager, Carlos. All my concerns and issues where addressed. I definitely would recommend bringing your vehicle there.
"Great Service"
08-07-2017
Quick transaction; polite and knowledgeable staff. Very accommodating to meet our needs as buyers. Respected our time as being very valuable.
"Great Service"
08-07-2017
Picked up car at my house. Emailed me status reports. Very knowledgeable professionals and an excellent facility. Followed up after service
"Great Buying Experience At Palo Alto Volvo"
Fast, easy, got exactly what I wanted. Professional and courteous team and exactly the level of service I had been accustomed to at Smythe European.
"Very Professional, Fair Pricing"
08-04-2017
Very professional, fair pricing, great service, worth the one hour drive, whole process smooth and easy. Will highly recommand to others.
"Knowledgeable Sales People"
08-01-2017
Really friendly sales people that knew what they were talking about. We had gone to Autonation in San Jose and had a horrible experience the day before we went to Palo Alto.
"Great Service, Very Professional"
07-27-2017
Very polite, professional, appreciated the ride home. They did good work in a reasonable time period. This was my first time here and I will definitely be back!
"Volvo Oil Change And Multi-point Inspections"
07-24-2017
One time. Under budget. Told me what additional work was needed and gave me estimates but didnt pressure me to have it done now
"Service"
Marc and attention to detail and the jelly bellies and the thank you note and that he pretends or really knows and cares about me
"Great Service"
Everything went perfectly - quick and easy drop off, car was ready on time, the work was done well without any problems, and the pick up was super easy. Thanks!
"Purchased A Volvo"
07-21-2017
The saleswoman was very knowledgeable about the car and was super helpful in explaining how all of the gadgets worked before and after we purchased the car. She was also very friendly and we enjoyed working with her.
"Great Buying Experience"
07-21-2017
Sohee was a pleasure to work with. Prior to visiting Volvo of Palo Alto and engaging with Sohee, we looked into a lot of other manufacturers/dealerships and thus worked with many other sales people. We found Sohee to be top notch - patient, thorough, respectful and very helpful. The finance team was also great. Well definitely referee your dealership to friends in the future.
"Outstanding & Well-informed Sales Team"
07-18-2017
The team at Volvo Palo Alto, Tommy, Jessica and Christian were instrumental in helping us choose the best car for our family. They were well informed, eager to work with our requirements and always consistent and accurate in their statements. I could have bought this car from another dealer but I chose Volvo Palo Alto because of the service this team provided.
"Great Prompt Service"
I have used Volvo Palo Alto and Carlsen Volvo before it for more than 25 years. They are wonderful and Marc Laza is a terrific service adviser.
"Buying A Pre-owned Car"
Lyman Huang has been the best sales person I have ever encountered! He shared many things with our family and we learned a lot from him. The buying process was personal and smooth. Thank you very much appreciation!
"Great Service And Great Customer Care"
Service advisor, Marc Laza, was very helpful. He provided the information to the appraiser sent by insurance to survey the damage part of the car
"Efficient, Friendly, And Quality Service"
07-14-2017
Service rep was friendly and informative. Service was done on time and well. Car was washed and sparkling. Wait area comfortable. Shuttle to and from Volvo PA very helpful.
"Volvo Xc90"
The sales agent (Sohee) was very nice and not pushy. She showed us every trim of the XC90 and answered All the questions we had.
"Great Service"
07-12-2017
The super friendly and helpful staff in the Service Department. Thank you Marc and Dion. Your great service is a big reason why we are considering getting a Volvo again next time we need a new car.
"Excellent Service; Friendly Service Personnel"
07-12-2017
Efficient, knowledgeable, friendly and helpful. Trustworthy. I bought my car here 16 years ago and have been taking it here for service ever since.
"Great Service"
Scheduling ease....service was completed when promised....great communication from service advisor....my sales representative called to assure I was satisfied with the service....great work!
"Great Service"
Everyone at the dealership is top-notch--helpful, knowledgeable, and friendly. I needed to have fluids checked because I was worried about a minor leak and I was preparing for a trip. I also needed to replace my key batteries. All very minor issues this time-- but it all was taken care of promptly and thoroughly.
"The Perfect Volvo Dealership "
06-30-2017
It was the easiest car buying experience of my life, and you had the exact car I wanted at the best price. Their staff was great and knowledgeable.
"Nice People; A Great Neighborhood Dealer"
Refreshing experience compared to other dealers. Genuinely courteous, helpful, and nice people. They really seem to sweat the details (e.g., great auto loan rate better than my home equity line) and are not overly aggressive.
"Palo Alto Volvo"
The people especially the Service Manager Dan. After a car purchase, the service organization becomes the customers first contact. That can make or break a happy customer. Dan has trained his service folks well and it really shows. I highly recommend this Dealership
"Quick, Effective Service "
06-26-2017
Team (Dan was amazing, Stas was also nice and very helpful) was friendly, understood my concern and urgency, and worked with me to solve my car issue, even fixing me a loaner so I could pick up and transport my children all afternoon. I left with an fixed/updated (and washed!) car with tire air pressure checked, fixing the car issue and making me feel confident to drive off on a road trip Excellent service
