"Great Experience"
Kyle was my saleman and he was awsome. Very easy to talk to and very accomodating. He answered my questions and returned my calls asap. Very good experience.
"All Over Great Place And Extremely Great Salesman"
I went into Prime Ford in Auburn and spoke with a young salesman named Kyle. He listened to what I was looking for and at the time he didnt have the right fit for me. He never tried to push me into another direction or made feel pressured. He never made me feel like he just needed to sell any car for the sake of making money. A couple months went by when Kyle called me with a car I might be interested in, however the car was a bit over my budget. He didnt try to con me into thinking I could afford it. Very rare these days for a car salesmen. He didnt give up on me. He did, however find me a car that was almost brand new, color I wanted with a spoiler and all the extras I wanted. He had the car delivered from Maine. I brought my elderly parents with me for their opinion. He wanted to make sure they liked as well because I loved it. He spent extra time with me explaining everything about my new car. Kyle went over, above and beyond any other car sales person I ever dealt with. Most important was that Kyle wanted me to be happy with the car and comfortable with the price. His out going personality made it a real exciting experience and comfortable one. One of the financial people Javel was also very helpful. Again no pressure and told me to take my time when deciding with different warranties on the car. Actually every person working there seemed more than happy to help, especially Kyle. He was genuinely happy for me when I found the car I wanted. A beautiful Ford Fusion. He is a true asset to this company and I hope he gets the recognition he deserves. He is kind, warm, patient and knowledgeable. A great find. My parents will now deal with Prime Ford in Auburn when they purchase their next car. On a last note Kyle said something to me that no sales person ever said. After I bought my car with the entire payment paid upfront he said "please dont be a stranger and come back to visit". Any negative reviews on this site must not have dealt with Kyle. Thanks again Kyle and see you soon.
"Great Sales And Service Facility"
Through the buying experience Scott and Brian were phenomenal. the made the entire experience truly enjoyable and exciting. When my vehicle was due for Service Dave and his staff were extremely accommodating and provided superior fast service making them my mechanic for minor and major repairs. These gentlemen really know how to treat and keep customers coming back.
"Bought A Used 2009 Poniact G6 Gt"
My wife and i found Langway Ford very nice and most staff very friendly.I found the car on-line, so I knew what i wanted and the car was available when we arrived. Chris (our salesperson), was very helpful and let us take an immediate test drive before sitting down and talking with us. My wife (Diane) just loved the way the car handled and the acceleration! The next day we picked up the car, with the financing the we wanted and off we went! All we had to do is put some miles on the car and have the emissions re-inspected. (New battery replaced) Thank you for an enjoyable experience!
"Rude, Disrespectful Salesman"
My husband and I have visited this dealership a few times over the past few weeks. He is dead set on buying a ford truck. After a lot of research my husband decided on the truck he wanted, and went to work numbers out with Elmer. They did not budge on the price of a vehicle that had very high miles, okay.. Fine. This salesman was so rude and disrespectful to our faces. I asked for a breakdown of the costs, he said he would get this information to us. He walked away, came back about ten minutes later and told us to leave if we didnt like the numbers. I left almost in tears and in complete shock that these people work In this business!! I will NEVER recommend anyone to go here.
"Harold Riley Sales Manager"
Met Harold Riley and its safe to say he has an odd way with dealing with people. He did not or would not sell me a car for reasons known only to him. The reasons given to me were strange. Nothing made sense and he would not explain. Interesting place.
"Never Again"
My son bought a 2013 Ford F150 in November. We test drove the truck with the salesman it had severe vibration problem. I told my son pick another one but he didnt, wanted that color. Langway still delivered the truck knowing the issue which I think they should not have. This truck has been a nightmare. In warranty service at Langway for 13 business days for vibration problem. They tried multiple repairs and could only resolve about 70 percent of the problem. Contacted Ford because Langway said they fixed it so Ford sent their field engineer and he claimed it to be in spec(total bull). We then brought it to another dealer that felt it right away and resolved 95 percent of the issue. Also the roof has leaked several times and it has been in and out of both dealers for over 7 business days now as well, now it is getting a new head liner as well as rear window. If we had bought this from the other dealer I know they would have made things right instead of trying to blow us off on everything. This has now cost Ford a good customer. I buy a new loaded Super Duty every 2-3 years since 1995, well now Im going GMC because Ford corporate didnt take care of my son.
"Bad Sales Experience"
Unresponsive and unreasonable. No calls back. Rude salesman. Responses condescending and in responsive
"Bad Sales Experience"
Unresponsive and unreasonable. No calls back. Rude salesman. Responses condescending and in responsive
"The Place Needs A New Sales Manager"
sssales manager Harold is a rude person. bad for business will never go there again looking for a car,
"Bad Service"
Bought the car after work in December. Langway never mentioned that the Edge has the paint popping in dosen places. They offered to detail the interior as it wasnt clean. 3 trips over there and only promises.
"Good Experience Well Woth The Trip"
From the first e-mail to the delivery of the new truck I purchased the entire staff was courteous and well versed in the business. I was looking at a used vehicle but ended up buying a left over Truck for a little over the same price. very helpful.will recommend again.
"Used Vehicle Purchase"
When I needed a truck to replace my 2003 truck, I used Cars.com to cut through the red tape. I kept coming back to Langway Ford and the list of used trucks they had. We finally went to look at the truck I had seen and met Mr. David Haynes, he was great. No pushing us into a vehicle, the process went well and now I have a new truck. I would recommend Langway AND Dave Haynes for another vehicle purchase.
"New Vehicle Purchase"
My sales representative David Hanes is a very professional and courteous gentleman. He’s a man of integrity and accountability. As a result I can rely on and trust Dave because of his qualities as a sales person, the service he provides and his reliability to communicate in a caring manner is what I admire most about him. I will recommend Dave to everyone I know and have already done so on many occasions, as this is the second new vehicle I purchased from him at Langway Ford in two years. I want to thank Dave for such great service and Langway for employing an individual like him. I do however want to address an issue, not a reflection on Dave but a suggestion and complaint toward Langway Dealership; I do wish Langway would honor their rebates even though it has changed over a day period. This didn’t make much sense to me, as I understand these rebates do not have a listed expiration date, and sales persons are not informed of the rebate expiration until the day of. This is not a good approach, but a deceptive sales tactic to make or force a customer to buy a vehicle that day because tomorrow the rebate may not be offered. As a dealer these rebates are what help drive business I get that, but what drives business even more is a clear offering to allow customers the freedom to make a decision given a timeline for the rebate being offered. This, in my opinion would increase business even greater because the choice or decision is put back into the customers hands and the customer doesn’t get uncomfortable about the decision but more likely to with less pressure. It’s not a small purchase, therefore makes sense to offer a clear rebate timeline, unlike small purchases. As a result I had to pay $500 more for the vehicle because of this policy or lack of and not happy; again not a reflection on Dave but due to Langway’s policy. I feel that Langway should honor the rebate or accommodate me as a customer as I was ready to purchase the vehicle during the rebate offering but wanted to mull it over a few days and then was deterred by inclement weather, only to find out a day later the rebate was no longer offered. If I knew when the rebate expired I would have made the choice either way but then be ok with the additional $500 by my choice knowing that it expired pre-hand. Instead lost out because I was not given the choice, its at this point not even the money its the principal, I believe you get my point here and hope that Langway considers this suggestion and comment. It appears that it means more to Langway to get the additional $500 than to satisfy me as a customer, because when asked, after being a return customer they wouldn’t accommodate me and honor the difference.
"Poor Service"
My service vehicle that I purchased from them had a transmission failure.3 weeks and still no truck back. The only reason I brought it to them was that it was still under the powertrain warranty.Once I get my truck back they will never see me again.
"Service Department Is Horrible Never Go Back"
Took 2 days off from work and my problem is still not fixed. Service dept. lies and doesnt car about your issues at all they act like they are doing you a favor talking to you. I will never do business with this dealer again. Russ C
"No Answers"
We went to Langway because of price after going to a local dealer that knows his inventory inside and out. I believe that we knew more about the cars than the sales person did but he was very pleasant.We bought 2 cars and they delivered them to our home, when they arrived both only had one set of keys with them and one had no inspection sticker on it as well. Langway told us they only had one key for each but with much negotiation we got one additional set for one car only and the check that was mailed for the inspection never arrived so I had to bring the car back to have them inspect it. I also had to buy an additional key for the other car as they would not supply one. I am not done with this problem as I dont feel that I should have to buy a key to have 2 for one car.They never told us that either car only had one key.
"Dishonest, Stick With A Five Star Dealer"
Lured me into the dealership with a $5,000 off offer, then when I got there they told me they made a mistake and the model I told them I wanted was not part of the offer.
"Great Experience"
Great Dealership with great staff in all areas, particularly Finance Mgr.
"Buying Process"
This was the best buying experience that I ever had. Eveybody I met that day were extremely professional and helpful. From top to bottom I was treated with respect and it made my buying a vehicle so smooth...Cant be happier..They have gained a customer for life..Best dealership experience that I ever had........
"My Purchase"
I found the sales people to be friendly, courteous and competent. I required information be faxed to US customs and this arrived in a timely manner. My car exceeded my expectations and I was served within an hour and on my way. My only disappointment was that I travelled about 30 miles and the low fuel indicator came on. The car fuel tank was almost empty!
"Pleasant Experience"
11-04-2011
Found a car we were interested on Cars.com. E-mailed langway and received prompt professional responce via e-mail and telephone. We were well treated by sales, financial, and service personnel that we delt with and satisfied with the car and the deal.
