"Lit!!!!"

No pues WOW!! Amazing service this guys went to battle for me and WON! Thanks to Finance manager Jimmy balladares, Tony Arévalo and Carlos Tirado Im telling you it took a team to make this deal happen the price they got me on my 2017 GREEN CHALLENGER with all the bomb rebates ¿¿I was SHOCK AND SHOOK at the same time. You guys were amazing thank so much this guys seriously need a huge raise¿ or Im stealing them to work with me. Everyone need to come and see this folks unbelievable work ethic thanks again for all the help you guys made everything so easy made my dream car come to life my car is LIT!!!!

"Bad Services. Bad Sales. No Respect. "

Worst dealership ever. All the sales are getting together play around. One sells even make fun of me(not a friendly way). Hope the manager can improve the level of the sales group.

"Charger Rear Wheel , There Great They Have Whatin"

CARS.COM IS GREAT YOU HOOKED ME UP ANDROID THEORY DEALER CALLED FAST I WAS AMAZED ON HOW QUICK THEO FOUND A 2016 CHARGER ,THANK YOU I AM WAITING FOR MY LOAN CHECK SO I CAN COME IN WITH A GOODS DOWN PAYMENT OR ALL JUST WAITING ANDROID THANKS AGAIN. CARS .com

"Long But Worth The Wait"

Lengthy but Easy buying experience. We found our Dodge challenger online, contacted the dealer, spoke with FRANK SALES MANAGER completed an over the phone credit application and came to the dealer. When we arrived the next day the paperwork was ready to process, the doge was clean and ready to go. JEFF was nice and helpful trying to keep us entertained and did an excellent job in showing us the features of the vehicle and getting us ready for the long drive home. No hassle transaction. We love our new dodge challenger. FRANK FRANK FRANK IS GREAT SALES MANAGER GO SEE HIM FRANK IS THE BEST AND I THANK HIM FOR LETTING ME NEGOTIATE SUCH A GREAT DEAL THAT CAN EVEN MENTION HOW MUCH HE HELPED US.

"Very Prompt Responses!"

Ive been searching and shopping online! So far its been an enjoyable experience

"Worse Experience/place"

Worse customer service. I cant believe how I was spoken to by the service department guys. He even went as far as to say come pick up the car we already got your $145.00 for nothing. Definitely the worse experience.

"Poor Customer Service"

ust leaving the dealers service department, after a horrid customer service experience with Bernie. I set an appointment two weeks earlier for service today. Once again, there was no record of the appoint being set. Which is an issue because I purposely took the morning off work to bring my vehicle in. My cars navigation system was having sporadic issues but luckily this morning was one of those days during the issue. I purposely took a video of the issue and left the car on for Bernie to see what the issue was. He refused to look at the issue, saying that he didnt want to look at the issue even to document or to explain to the technician. I asked why wouldnt he want to look and understand the issue and he said to call Dodge or take the vehicle elsewhere... okay. Luckily, my wife is in the market for a Jeep. Thanks Bernie, I can cross your dealership off my list. That will absolutely help me in the long run.

"Great Place To Purchase A Vehicle"

Purchaced a 2015 dodge dart , they helped make the processing quick and understandible

"Great Service"

Due to a fuel pump malfunction, we were stranded on the side of the road til the service dept promptly sent their shuttle "Ken"(?) out to get us. He loaded two wheelchairs and took us home while AAA took our conversion van to their facility. Considering we didnt purchase our van from this particular dealership (we had to buy a conversion van with a ramp), we recieved excellent service. I dealt with Buster Torres from beginning to end...friendly and courteous while keeping us informed of progress acting in a professional manner. Because of my disability, I had no way to pick up my van without having wheelchair access. The service manager, Gerard, brought my car to my home. The company and employees went out of their way to make this as stress-free as possible. In appreciation, Linda Younts and Louise Bischoff

"They Must Think People Are Really Dumb!!"

First of, I walked in knowing I was upside down on my current lease and would have to make up the difference. When I identified the Durango that I was interested in leasing, the sales person (a 19yr old) was very nice and helpful... but then Jose, comes over and was introduced as the Sales Manager. Looking up his info on their website, he is also a sales person.. Jose was very rude and acted like was there at his pleasure and I should be thankful that he was giving me the time of day. Jose came back to me after a few min stating that he was unable to get the pay off for my car. I was the one that had to get on the phone and get the exact payoff.. this is supposed to be a professional establishment and was unable to figure out how to get a payoff for a trade-in?? I then had to track Jose down and wait for him to honor me with his attention to give him the payoff that he should have been able to get. He then makes me wait 20 min, before he comes back to me with the most ridiculous offer on my car that I had ever heard. I am used to car dealerships trying to low ball me.. but this was just laughable.... I had never been treated so poorly at a car dealer like this before.. They just lost my business, I will be getting the same car at a different dealer...

"Great Car!!!!!"

I was shopping for the Chrysler 300 motown edition and happen to find it at this dealership. What really took me over the edge to buy was the customer service provided by josh and youseph they did an amazing job and im grateful to have been serviced by them.

"Excellent Customer Service!!!"

I just purchased a new 2013 Chrysler 200 S from Puente Hills Chrysler/Jeep/Dodge. Not only is the car AMAZING! ( I love it) but I was so pleased with the customer service I received from them. Kelson Hutchinson was very knowledgeable and I very patient with me as I choose the right car for me. He also went out of his way to provide me with the best financing option available. Matt in the finance department, well very funny and had an upbeat personality. I was very satisfied with the overall experience and would definitely recommend this dealership, especially the Salesman Kelson to my family and friends.

"Love Our New Jeep!"

Fast and easy buying experience. We found our Jeep Rubicon online, contacted the dealer, completed an application online, and placed a deposit on the vehicle. When we arrived the following week, the paperwork was ready to process, the Jeep was clean and ready to go. Mario Sanchez did an excellent job in showing us the features of the vehicle and getting us ready for the long drive home. No hassle transaction. We love our new Jeep!

"Unsatisfied With Purchase"

I recently bought an 2008 Toyota Camry at this dealer and was not satisfied with the purchase. I found a lot of things wrong with the car, the rmps have a constant fluctuation, the front right tire hits some part of the car whenever I make a turn, and the back right tire has what sounds like a bump on the tire when I drive it I can hear it. They also had told me that their are no returns but on the contract it stated differently but by the time I realized it, it was too late. I do not recommend this dealer, I would expect getting a lemon like this at small dealers but didnt think it would be as likely here.

"Excellent Buying Experience"

We bought a Jeep Grand Cherokeee Overland from Jose S. Sanchez and it was a great experience. Ask for Jose when you arrive, you will be happy you did, he was very helpful.

"Do Not Waste Your Time With This Service Dept."

02-01-2013

Customer service & satisfaction was not a priority with the service advisor (Ruben) that checked in my Dodge Journey. First of all, I took my car in for an oil change on one of the coldest days of the year. As I pulled into the service dept, I could see several service advisors talking in one of the window front offices. I parked in front of that office, turned off my car, searched for my keys at the bottom of my purse, put on my jacket & got out of my car in 40 degree weather. After about a minute & a half a service advisor finally came out of their warm office to tell me they could not service my car because the computers were down & that I would have to come back later. When I came back, Ruben greeted me. He asked what I needed. I said an oil change, my tire pressure warning had come on so I needed my tire pressure checked & my outlets were not working. He asked if I had come in earlier. I said yes I was here this morning. He said, “who did you talk to for your service?” I said, “No one. I came this morning to find the computers were down so it was an inconvenience. In a rude manner, He laughed at me & said “Oh, is that all”. Then when looking at my car to check it in, he said, “So you need an oil change & your tires rotated”. I said, NO, my tire pressure indicator came on & I need my tire pressure checked. This fool looked at me & said, “What do you mean?” I said, “When you turn on the vehicle, you will see that the tire pressure warning comes on. I need it to turn off.” I then had to repeat that the outlets don’t work. He then asked, “what do you mean outlets?” I didn’t think this needed explaining to a service advisor but I continued with when you plug in the car charger to my phone or portable TVs, it doesn’t work. He said, well it’s 2:30 & I don’t have a tech here to look at that so you will have to bring it back later. Well, after waiting an hour & an half for an oil change on a day where there was only 3 other customers total, Ruben finally comes in and said I checked your USB & it works fine. I said, it’s not the USB I’m concerned about; I need the outlets where I charge my phone checked. He said if it’s a fuse, he could change it that day, if not, I would have to bring it back. He came back saying it wasn’t the fuse (I later took it to Ontario Dodge… it was the fuse & I was in & out of there within 30 minutes & they were 2-3 times busier than Puente Hills was. PS the outlets now work beautifully). After waiting another half hour for my complementary car wash I was finally done. BTW they “dried” my car with a damp towel so there were streaks of water spots all over my windshield. As I was driving home, I was distracted by something under my feet. I pull out from under my seat the license plate frames from Ontario (the dealer where I purchased my Dodge). They had replaced my frames with their Puente Hills frames without asking; & then tried to hide it by putting the frames under my drivers seat. After coming home, clearly irritated by the whole visit, my husband decided to call the Service Manager to inform him of the visit & how we will no longer go there. The Service Manager said, I wish there was something we could do for you. But he never offered anything or tried to get our business back. It was like, Oh well, I’m sorry you had a bad experience but I don’t know what you want me to do about it. First thing the next morning I took off the Puente Hills frames broke them in half & threw them in the garbage where they belong. So if you want to have your car altered without your permission, be distracted while driving, not be listened to or valued as a customer & you don’t want a sincere apology for the horrible & shady service you get, then by all means, take your car to Puente Hills Dodge to be serviced.

"Great Experience"

05-06-2013

I had an excellent experience at the Puente Hills Chrysler, Jeep, Dodge, Ram Dealership! Before I Found Puente Hills CJDR I had visited several other Dealerships including Ford, Chevy, Toyota and another Dodge Dealership in Glendora. I received the best service, by far, from Puente Hills CJDR! Ed was extremely patient with me while I was trying to decide on the features I wanted on my new Ram 1500 truck. I visited the Dealership on several occasions and was always treated with respect and honesty. Ed was always available to take my calls and answer my questions. I am very happy with my new truck and I would recommend Puente Hills CJDR to anybody. These guys are o nonsensehelpful people!

"Awesome Service!"

From the initial information I received via email from the dealership to the moment I drove off with my brand new 2012 Dodge Avenger, Puente Hills CJDR truly made it a pleasant experience for me. All of the gentlemen I worked with were very knowledgeable and had years of experience under their belts. I am very happy with the whole process and give a big THANKS to all who were involved!

"Excited Challenger Member"

Dealing with Ed and Manny at La Puente Dodge was a very helpful and easy process. They were knowledgeable and patient through the whole experience.I highly reccomend visiting Ed when its time for a new car!

"Buying My New 2012 Dodge Challenger"

I purchased a 2012 Blackberry Dodge Challenger from Ed and Manny about 10 days ago. They were very helpful during the purchase process, and I look forward to outstanding service from La Puente Dodge.

"Surprised By Top Quality"

11-01-2011

I contacted several dealers regarding a new Dodge Challenger. Ed Kazzazi with Puente Hills Dodge was the only one to give me a solid quote to see if his vehicle was right for me. However, we were surprised to discover the car at Puente Hills had a feature I wasnt as interested in: Racing Stripes over the hood and down the back. On the verge of going to another dealer, we got a call back from Puente Hills with a great offer. We informed him of the racing stripes issue, which was why we were going elsewhere. He said, we can remove them for you. I was very impressed with the ability of the Puente Hills team to make an effort to have my business instead of playing games. They are the real thing here. I appreciated their business and would recommend them to friends.

"Amazing Dealership!"

10-09-2011

If youre looking for a quick, easy and honest place to buy a brand new car Puente Hills is the place!!!!!! Wasted 6 weeks of my life running from place to place- lie after lie! Puente hills got straight To the point. Gave me EXACTLY what I wanted! So nice and so helpful!!!!! They even had the car detaiLed and ready for me upon arrival!!!! Thankss Ed, Manny (anazing salesnman), Juan and Chris!!!!!!

"Great Place To Buy A New Car"

08-10-2011

Friendly sales staff and great no hassle pricing. Highly recommend!

"New/used Car Shopping"

08-03-2011

My experience at Puente Hills Chrysler Jeep Dodge Ram was an exceptionally good one. First of all, the dealership was open, although it was on a late Sunday afternoon. The salesman there was eager to show us what was available r/t our specifications, and didnt try to oversell. Also, he didnt seem to mind that it was getting dark. They had a large inventory from which to choose. We decided to buy a vehicle that evening. The salesman and manager were friendly, but not pushy, and the atmosphere was very relaxed.We left there very happy with our purchase.

"Wrangler Unlimited"

08-03-2011

The purchase process was great. No pressure, just great people. The staff know their product. They are professional, courteous, and honest. The best new car purchase I have had. The staff understood what I was looking for and never pressured me into getting something more or less than what I wanted. No games, no bait n switch, no empty promises here. An honest deal with great people.