"Onebad Experience"
My experience was terrible I can’t get the car been dreaming
"My Experience"
1. The vehicle had front end damage. Nothing was said to m 2. The finance department rode up the contract leaving out my wife. 3. Sold me a car with only one entrance keyless key. Will not return any of my phone calls to purchase another one. 4. Now I have to refinance the car in order to get the wifes name on it. Not a happy camper
"Kinda Pushy"
Sales and dealers are very welcoming. Their finance dept and Bankers used for your car are pushy. Tried to sell me a car not even close to the car I wanted just so the bank can approve. Not listening to my requests. Be cautious to negotiation.
"Ross Nissan Rocks!"
The Ross staff were very helpful. This is our second Nissan from Ross, and we are very satisfied. Salesperson Imber Rojas was particularly attentive and knowledgeable. For the second time, Imber explained the functions of the vehicle and accommodated all of our requests and answered all of our questions.
"Exceptional Service"
Faustino was professional and customer oriented the whole time. Also he always had a smile on his face. Some the service providers did not.
"Awesome Service "
07-14-2015
My experience at nissan was fantastic David was very professional at help choose the right car for me as well he helped answering all my questions i had about the car.
"Great Service, Great Advisors"
06-30-2015
Friendly, Someone was there immediately to assist me. Work was done and I was called to pick up the car. They seemed to want to make sure I was satisfied.
"Great Salesman, Nice Facility."
06-22-2015
It was was a painless transaction. A few set backs as far as electricity, but nothing Nissan could have anticipated.
"Excellent Customer Service And Excellent Facility"
06-19-2015
Everyone at Ross Nissan in the service deparment has an excellent customer service and friendly they make u feel at home. Im gonna recommend my family and friends with a Nissan vehicle to go to Ross for their service needs.
"Clean Facilities, Friendly Employees"
06-16-2015
Love this time around my service advisor. He went as far as the extra mile in explaining vehicle components and why service was suggested. Handed me an estimation. However, the shuttle department needs work.
"Excellent Service With A Smile"
06-05-2015
Kayla Nyquist was a great help and very friendly. She explained the cars details well and was understanding of me wanting to drive what seemed like every car on the lot until I found the exact one the drove right. Brad was also a huge help when it came to the financing as he understood what I wanted and didnt play any games with me. Everyone was friendly and you felt comfortable.
"Excellent Service, Clean Facilities And Friendly."
04-14-2015
The friendly faces on the service advisors, wait time was not bad, accommodations in the waiting room are of excellent choice.
"Ross Nissan"
04-09-2015
...friendly, welcoming atmosphere, but more importantly, your Service Writer Staff; knowledge of the product, and theyre familiarity with problems that other customers may have experienced;
"Honest And Accommodating"
04-08-2015
Martin was upfront and honest with me from the very beginning. He was kind enough to offer me a rental for the a day while my car was being inspected and serviced. He kept me informed throughout the day of the findings and made sure to get my approval before services were performed on my vehicle.
"Great Service And Professional Staff"
04-07-2015
Taking my 2013 Maxima to Ross has been a great experience for me from your Parts, Customer Service, and data clerks processing you payment. Everyone at Ross Nissan has been knowledgeable, Efficient, and at times save me money
"Ross Nissan Has Great Customer Service In All Dept"
04-07-2015
they always make us feel at home and and love the breakfast and hot coffee machine:) but please put a microwave by the service dept. so for those who come after 8:00am can warm up the sweet breakfast.
"Honest"
04-07-2015
They are people u can trust with no need to even step into the dealer hreat help.
"Car Sales"
02-24-2015
They actually listened to what I said I was looking for, and I got exactly the car that I was looking for. I am extremely happy with my purchase.
"Great Service"
02-18-2015
Really appreciated the friendliness of salesman Jonah and Finance Issa they both put us at ease for the huge purchase.
"Customer Service"
02-10-2015
My experience at Ross Nissan of El Monte was great. Customer service was wonderful. The sales associate helped us in all the questions and concerns we had.
"Attractive Facilities"
02-04-2015
The people at Ross were friendly and seemed very honest. They were very helpful and patient especially our first connect person, Jacob Bravo. He was helpful and very engaging and quite knowledgeable about the car.
"Great Service,very Friendly Employees"
01-05-2015
Mr. Jones did a great job. He made sure that we got exactly what we ask for. He stayed with us from the start till we left the lot with our new car. I had to take the car back after a couple of days cause it keeps dying. As soon as I got there Jonas was there to make sure that the problem was taken care of right away, and your service department was great, I was on my way home after a couple of hours. Thank you very much.
"Friendly Dealership, More Knowledgeable!"
12-30-2014
My service advisor was very personable, but still professional. He understood my means and suggested which items needed to be fixed first over others, but in the end, I still decided to get everything fixe . I was glad a rental was available.
"Ross Nissan "
12-23-2014
I liked how the service department doesnt make me feel like Im just a customer. Or like I might get scammed because Im a woman. They really do care and really do work on servicing your vehicle to make sure your safe when driving off. They even made the lounge area more comfortable.
"Great Customer Serbice"
12-17-2014
I was very happy with the service Faustino gave. He made me leave very happy with the service Nissan gave me I would most definitely go back go Nissan.
"Great Service"
12-12-2014
I liked the way your sales personal took take care of my needs and I aprecciatte all the help that was given to me.
"Excellent Service & Trustworthy"
11-28-2014
I liked that all the employees were friendly, helpful, kind & very informative. I have an "07" Nissan Altima I bought from Ross Nissan about 6 years ago & when it needs service thats where I take it. Ive NEVER had a bad experience.
"Service Dept "
11-10-2014
Greeted promptly, was updated about my service status every 20 min which was great, will refer many friends to my service advisor.
"Friendly, Courteous And Professional Service"
11-10-2014
When I called I was greeted by a friendly voice. Directed to whom I needed to speak with on a timely manner. Helped and answer my questions in a professional manner.
"I Am Very Happy With My Car And The Dealership"
11-10-2014
I advised them of my needs and they didnt waste my time. Fast courteous and they answered all my questions. They did not rush or pressure me to buy the car. After 3 months, my first service on the car was smooth and fast. No hassle no worries and not time consuming.
"Great Service"
10-29-2014
Ross Nissan has the greatest customer service! My experience was quick, a bit of a wait getting my car back but overall great service!
"Working With A Qualified Employee"
10-16-2014
Service employee, Faustino, is an asset to Ross Nissan. Each time I have needed servicing for my 2 vehicles, his courtesy and willingness to listen are what makes my minimal waiting time a pleasure to sit in the waiting room. In addition, I feel that he looks out for me as he puts no pressure on me for extra work needed. His integrity and his knowledge about vehicles gives me a sense of security when I bring in my vehicles for servicing.
"Great Experience"
10-08-2014
We purchase a used car and needed a copy of the car key because we only got 1. We called a couple of different places and Ross Nissan sounded the most helpful So we went and this gentleman Faustino was great he made sure we got out of there 10 minutes before the original time we were told and on top of that a free car wash :)
"Great Service"
10-06-2014
Faustino was great and provided excellent customer service. He explained in detail what I needed and I was pleased overall.
"Great And Fast Service"
10-03-2014
I was there for about an hour which was very convenient because I used my lunch break. The person who attended to me was very helpful.
"Remodeled Service Department - Great Service"
Went to Ross Nissan for oil change and they remodeled the Service Department building. The service advisor helped me right away and the customer lounge is brand new! Everybody was so nice. Great changes, great attitude. I will be back
"Bad Customer Service"
The workers at this place are really rude and not very helpful.
