"Coustomer"
Very pleased with the professionalism and timely manner in which the process was handled
"Good Experience"
Savannah was great! Very helpful, great at communication, responded in timely manner, and there was no pressure. Overall a very good experience.
"New Audi Purchase"
Very good experience. Not a high pressure experience. Thanks Suzanne
"Nick At Prime Is The Best!!!"
Shopping at prime had to be the easiest car shopping experience I have ever had . Our salesman Nick was excellent and even though we were looking for an inexpensive used vehicle he treated us like we were buying a high-end expensive vehicle. I must say that everyone throughout the process was above expectations and we were at ease the entire time. Nick even made sure a part was ordered and installed before signing the final paperwork so we didnt have to make another long trip. Never thought I would travel so far to buy a used vehicle but it is the best 3 hour round trip ever. Thanks Nick, Thanks Prime
"New Jetta"
Suzanne was great excellent service I will be back for my next vehicle
"Vvigue"
I had a wonderful experience from beginning to end. Living almost 2 hours away, I dont regret a single moment. Special thanks to Joe and Savannah for keeping me updated. Disappointed I never met Ira but Im sure he is a busy man :)
"New Vw Jetta"
Suzanne was fabulous helping me select my new car. Friendly, helpful and knowledgeable. Great experience and I wouldnt hesitate to recommend Prime VW to family and friends
"New Beetle For My Wife"
Suzanne was a pleasure to work with, bought my wife a new 2017 VW Beetle for Mothers Day.
"Vw Lover"
Joe C was very helpful and professional. He took his time to make us comfortable and answered all our questions. He was very personable. Thanks Joe. We also dealt with Zach for the loan portion of our purchase. Both were top notch professional. Jeanne and Jim D
"Miss Passat"
Just purchased a beautiful used Passat. Its gorgeous and Im thrilled with the car!!! Even though I brought someone with me , it was a much easier and faster buying process than I expected. Joe at Prime Volkswagen was wonderful to deal with his no pressure approach. I received a very nice car at a very fair price and would recommend Prime Volkswagen to friends and family.
"Buyer"
Nick really took the time to listen to what we where looking for in a car and meet all our needs
"Ask For Nick At Prime!"
I had decided to purchase a different vehicle and of course went to Prime Volkswagen - not because the people who work there are really nice (they are), not because the service side is great (it is), but PRIMEarily (trying to be witty here) because the transaction for the vehicle I was currently driving and wanted to trade was completed by Nick Guay. So, I will get serious - I trusted Nick; he does not play games, he is knowledgable, friendly, patient, and to be honest made what most find to be a really stressful transaction seem fun. You know when your employees are good when they draw returning customers years later - and they are hoping to do business again with the same person! Nick just rocks! If you are looking for a car, head to Prime Volkswagen and ask for Nick; if he is not working that day, return when he is there - you will not be sorry!!!
"But From Joe At Prime Vw!"
Joe at Prime VW is the best! He made the buying process easy and stress-free and I got exactly what I wanted. I highly recommend going to Prime VW and working with Joe! This is my second car Ive purchased there and I couldnt be happier with my car and the experience.
"Outstanding Salesperson"
This not so much a review of the dealership, but a letter of praise for one of their sales people. I first met Suzanne Keene a year ago when she was at Prime Ford. Now, I’m one that has a hard time making up their mind when it comes to buying anything. I was going back and forth between an F-150 and a Silverado – Suzanne took the time and LISTENED to me, made me feel at home, welcomed like I was talking to an old friend. I got my new F-150 from Suzanne and have never been happier. My wife Cindy needed a car this past month, I said let’s go see Suzanne at Ford. Come to find out she had moved over to Prime VW, so we paid her a visit there to see what she could do for us. My wife and Suzanne acted like they were best friends on the test drive – we must have driven 5 cars that day. Suzanne took the time with my wife, listened to what she needed and wanted in car. What really surprised me was we were not pushed to a vehicle that was too expensive or to bare bones. We got our new 2016 Jetta and we actually found an honest, caring and thoughtful salesperson in Suzanne. Prime VM is really lucky to have her she is the best. Thanks Suzanne, youre the best! Bill & Cindy Wells, ME
"Great Service, Great Deal At Prime Vw In Saco, Me"
I purchased my 2nd VW Jetta TDi from Prime VW in May 2014. They were just as excellent to work with the 2nd time around and Scott Desrosiers is a helpful, friendly, knowledgeable, salesperson that I would recommend to any.
"Prime Volkswagen And Scott Desrosiers"
In April, 2014, I purchased my second VW Beetle from Prime Volkswagen in Saco, Maine. On both occasions, I dealt with the same salesman by choice. His name is Scott Desrosiers. I came to Prime initially because I was aware of them from living in Maine and from their website. Scott is the premier salesman. There was no pressure, no intimidation, no stress. He was patient and thorough in asking and anticipating my questions. He treated me with respect and stayed with me the entire time through our first meeting and long after the sale had taken place. This was December 2011 which is why I did not hesitate to return to see him in April 2014. Everyone at the dealership has been most helpful throughout my entire relationship with Prime. That is why I will return again next year when it is time to replace my wifes car with another Prime Volkswagen auto.
"Solid Customer Service; Zero Hassle"
If youre looking for a VW, Prime in Saco is an efficient, customer oriented dealership to visit. Went in knowing what I was looking for, and I appreciated not being hassled to death by the salesmen, which is often a deterrent to shopping for cars. Scott Desrosiers fielded my email inquiry during the week and answered all of my questions; Scott and the dealership have also checked up a few times since the purchase to see how the car is doing and if I have any questions. When I am ready to shop for another car, I would definitely consider returning to Prime VW.
"Friendly, Helpful Staff"
Scott Desrosiers is the person to seek at Prime Volkswagen if you are in the market for a car. He is patient and helpful and his followup is incredible. I had been driving the same car for 11 years so you cannot even imagine all the new technology I had to learn & I am in my sixties. Scott went above and beyond what a salesperson should have to do. He spent so much time making sure I understood how to use all the wonderful new features of my new car and that I was comfortable driving it.
"Fantastic Assistance On The Move"
I had a fantastic experience with this dealership. In my move across the country I found that many dealerships and salesman were lacking the knowledge and expertise on how to arrange to have a car waiting for me and this dealership went above and beyond to ensure that I was completely satisfied with my purchase. From the first phone call to assist in finding the right car for me both in the type of car and pricing they were more than helpful throughout the process. I would strongly recommend their sales team to anyone who needs help in finding their next perfect car!
"Ask For Scott Desrosiers"
What a great experience Scott gave me in purchasing my new car. He was patient and explained everything I needed to know very carefully. Moreover we reviewed the value of each feature and offering as it pertained to my situation so I could make an informed decision on how to best spend my hard earned money. We all need a car guy sometimes and Scott is my guy at Prime VW. He helped me buy the car I wanted rather than selling me into what was most convenient. My family thanks you and Prime (Car #2)!
"Great Experience Right From The Get Go!"
I recently purchased my second vehicle from Kyle at Prime Volkswagen. I originally purchased a 2008 Jetta and loved it! Costs started getting to be more than I could afford, so I went in and spoke with Kyle. It was like I never left! All the same people were there (Scott in Finance and Rich, the Sales Manager.) Before I knew it I was driving off in a new Jetta lease. Kyle and the team are fun, caring and well versed in all things VW. They never push you into something you dont want and always want to help get you the best deal. I am a lifetime customer and recommend this dealership highly!!
"Unscrupulous-dishonest-disreputable-do Not Go Here"
08-13-2014
I first test drove a car at Prime, another dealership offered me a good deal, I called Prime and they quoted me a slightly better price over the phone, which I called to verify a second time (including all terms), so I headed down there ready to make my purchase. When I arrived, they changed (raised) the sale price, and told me it had been a "mistake." Their explanation/negotiation was completely unprofessional. I told them I expected them to honor our verbal agreement, and I would not pay more. Getting me there was dishonest and unethical. They did not expect me to walk out the door, but I went straight back to the first dealer. Save yourself the trouble. DO NOT TRUST THESE PEOPLE. To boot, I was a returning customer.
"Great Service, Would Buy Again"
Great experience buying the car, I was not expecting to purchase but everything worked out and I was able to get a brand new Passat at a very reasonable price. I worked with Kyle who was very straightforward and helpful, I would definitely shop there again.
"Happy-happy-happy"
As we checked around Joe and the staff at Prime was willing to help us get the best deal. Joe is energetic and willing to go the extra mile to have a satisfied customer. We look forward for that kind of service in the maintenance dept. We are happy Prime tries to accomodate the purchasers of their vehicles by being open on Saturdays.
"This Is How Buying A Car Should Be"
I just bought a VW Eos from Prime. I had researched the car for about 2 months, and was ready to purchase as we were getting closer to Spring. Prime had an Eos that met my price, trim level, mileage and color requirements. However, I live about 3 hours from them so I also had narrowed my search to include 2 other dealers closer to my home. I went to one of the other dealers first and was turned off by the condition of the car; the non-disclosure or false information given by the salesman; the lack of knowledge of the regulations regarding a purchase from an out of state buyer; the deceptiveness of the salesforce and the lack of professionalism. In the meantime, Scott, from Prime, had continued to keep me up to date on the car they had, knowing I was looking closer to home and knowing I had some other family issues which tempered my ability to drive up there right away. He was professional, honest, persistent without being pushy and followed through very nicely. So I drove up and was equally impressed with the thoroughness of the actual sale. Scott went over the car in great detail, never making assumptions but making sure I was made aware of all the features of the car. I appreciated the amount of time that both Scott and Nick ( who helped out when Scott needed to do something else) spent with me, showing all the systems operations. I appreciated the real care they took to not just make a sale, but to make me feel heard and understood. I definitely recommend Scott as well as Prime itself. The facility was clean, organized and comfortable. I wish I lived closer so I could have my car serviced there. I only hope my local dealer will not suffer by comparison. Thanks to a great team for making my experience enjoyable and my drive up worthwhile.
"Prime Did Me Right"
I had a budget to work with and they met it on the nose. Most other dealers wont. I will highly recommend them to everyone.
"The Way Every Car Buying Process Should Be :-)"
01-17-2014
Purchasing my new GTI was something that I very much enjoyed. Joe Frechette is by far one of the nicest guys you could ever have the opportunity of knowing. He was able to work out a great deal and it was literally like going to a party. Every car buying experience should be like this one. It was more like sitting down and driving around a car with a friend and just having a good time. I never once felt pressured or rushed to make a decision. I was astounded at how smooth the process went and could hardly believe I was able to leave that very same day with my new GTI. The entire team at Prime VW is top notch and I couldn’t recommend them enough. Every person that I met was amiable and eager to help in any way they could. I left the dealership that day with my face hurting because I couldn’t get rid of the smile I had on my face that stretched from ear-to-ear. Thanks again guys, Prime customer for life.
"Excellent Help Finding The Car I Wanted To Buy"
01-17-2014
I recently bought a car from Joe Frechette here, and I would highly recommend anyone who is in the market for a car should seek him out. Unlike other places that simply wanted to sell a car to us, Joe took the time to help us to find and buy a car we wanted. The entire process was made not only painless but outright enjoyable by Joes engaging personality as well as the friendliness and efficiency of the rest of the people there. The paperwork seemed to take no time at all, yet I never felt rushed over a decision and everything was explained wonderfully well. Thank you again to Joe and everyone there for helping me find and buy just the right car.
"Excellent !!"
I got my new Volkswagen Passat 2013 at Prime Volkswagen, Saco in November 2013. I am happy and satisfied with the service provides to me. Joe Frechette, a sales representative in Prime worked with me throughout the whole purchasing process. He is a very experienced, helpful and funny guy, I highly recommend him if you think to get your car in Prime VW.
"Great Daelaer Ship, Great People,nice Experience"
Great Salesman Joe Frechette, New what he was talking about, made it a joy buying an automobile, all the people involved , very friendly! Told you all the things that they do, NO HIDDEN CHARGES!! The Dealer ship is clean and very modern. Great place to but a automobile
"Excellent & Awesome !!"
I found my new VW Passat 2013 at Prime VW Saco, and I met with one of the VW dealer Joe Frechette. The servcie provides to me is excellent. My overall buying experience at Prime VW Saco is awesome !!
"Great Experience"
Just bought a 2008 Mini for my wife and our salesman Kyle Spencer made the process easy. Would recommend both Kyle and the dealership to anybody thinking about a used vehicle,
"Great People Selling Great Cars!"
Just purchased a 2012 Volkswagen Eos. This was by far the best auto buying experience we have ever had. Kyle Spencer was not your typical salesman and his friendly personality made this process very pleasant. His knowledge and honesty went a long way and we were very impressed with everyone who helped facilitate the sale (Rich and Liz, thank you both). I love my new Eos!
"The 2013-14 New Beetle Design Compared To 1998"
To: General Sales Manager Dear Mr. Rich Dempsey I had a good experience shopping for a New Beetle; unfortunately a commitment to a remodeled bathroom has taken first priority on our cash flow for a while. I was asked how I felt about the new look of the Beetle, wasnt it more masculine in style? Which got me to thinking. I was originally attracted to it by the retro look and German engineering. With its rounded edges everywhere it stands out in a crowd with the bright primary body colors offered. I bet more women than men have been buyers until 2013. And on the road it is an un-mistakable moving ad for VW in the USA. Yes, its shape does look "pregnant" and feminine by comparison and therefore notable and different than the competition; and probably helps share of mind for VW by all drivers. Now, since 2013, the body style (although the guts are the same) says, harder edges, front aspect looks like a shark, eyes and large grin, stretched longer and squeezed flatter more phallic and more like most other cars, with muted colors which no longer stand out but blend in invisibly with the traffic, anonomously. I think VW has shot themselves in the foot with the body and color changes and have lost a distinctive image with market cache and value. If it werent available in yellow I wouldnt consider the new ones at all. I will probably drive my round yellow 06 till it gives up the ghost. I thought Id write to you, the sales manager, who talks to the VW folks who created this New, New Beetle, (It reminds me of the debacle some years ago with New Coke which bombed in the marketplace forcing Coke to recant or the ill-fated Edsel). I wonder if they even did any US focus research groups to test out the proposed changes? At any rate the proof is in the pudding, who are the new buyers, whats the volume, etc.? Who will know this better than you in time? In fact VW has now produced a more stereotypic Germanic looking product after a fifteen year success with a more Italian looking product. Not a typical review is it?
"Love Them...and My Car"
I went into VW with a dream car in mind...and walked out with the keys. Kyle was honest, upfront and amazing. He sat with me through the process and was able to chat about normal life "i.e. BOSTON STRONG", made very effort to make sure I was comfortable and occupied and when I drove away, I was not sure if he was more ecstatic or me. Two Thumbs Up!
"Prime Vw - Saco, Me. Amazing!"
Absolutely GREAT experience dealing with Prime VW in Saco. Joe (salesman) made it extremely easy for us, did all the dirty work, and most importantly was straight up with us the entire time. Told us what was out of our price range based on what we explained that we wanted and was straight up with us on what he felt was a waste of our time car wise. Couldnt be more pleased. Came in to help us out on his day off! For a week straight sat down with us for at least 2+ hours just going over cars and personally bringing cars from other lots just to help US out. Didnt pressure us in the least and didnt mind at all when we shut down cars. He just wanted to help. Worked as quick as he could, didnt try and talk us up in price, and didnt putt around and waste time. Answered every question as best he could, very patient with us, and answered his phone every time or called back immediately. Didnt mind doing anything for us. We felt great and he relieved every stress we had...not to mention a great personality and fun guy to deal with. HIGHLY recommend not only Prime VW in Saco but recommend you ask to deal with Joe. KILLER GUY! Bought an 09 Jetta, so far very pleased, and made sure that if there is ANYTHING we need and a single question we have, or a single thing we dont like about the car or the way its running to call him personally and HE will deal with it and make it right. So relieved....so happy with our purchase. Couldnt recommend them more! Thank you all at Prime!!! (Salesman Joe, Finance rep Liz, and Sales Manager Steve)
"My Experience Was And Is Bad"
I bought a jeep liberty sport from them in April. The day I bought it the price on their website was reduced by 400, when I asked about it I was told it was a " mistake " , no jack in the vehicle , told the sales person before I took possession I wanted a spare key , he told me he had to get to the previous owner , after several stalls , I was told not available. I didnt realize a valet key would work , nor did they advise me of that so I ended up going elsewhere and spending over 200 for one . Since then, both front o2 sensors have had to be replaced, I am now dealing with replacing brake lines and shocks and struts which all together will add another roughly 1600 in repairs for a vehicle that was inspected . I wrote to the owner and Volkswagen no response only the salesperson offering to give me back the 10 dollars I spent on the air filter which despite their oil change was ROTTED out. I would say anyone who buys anything used from them spend the money and take it somewhere else for a real going over first so you dont go through what I have . I really wish I had followed my instinct and backed out of the deal , and I wont go back to them nor my family for anything else.
"A Wrong Made Right - Above And Beyond!"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"A Wrong Made Right - Above And Beyond!"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"Wrong Made Right - Above And Beyond"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"A Wrong Made Right - Above And Beyond!"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"A Wrong Made Right - Above And Beyond!"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"A Wrong Made Right - Above And Beyond!"
Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. We returned on the next business day. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadnt even thought of since its our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust.
"Prime Vw Most Helpful"
Zachery Bean was most helpful to us. We test drove several cars. Staff were friendly & helpful.
"Excellent Service"
The sales concultant we talked to was Bill Weidner . He did a superb job in selling a car to us . Whe bought a suzuki kizashi 2011 model SE from him and the car was excellent . He did an excellent job in selling a car to us
"Bil Weidner At Prime Vw Is Great!"
Bil W at Prime VW is so helpful and great! Id recommend him and Prime VW to anyone in New England! Not just Maine!
"First Time Car Buying Made Easy"
This past week was the first time I had the experience of purchasing a new car. It was far easier and more enjoyable than expected. Joe F. was great to work with, creating a relaxing buyer experience. We found a car that fit my wants and needs quickly and were able to make a deal and push it through financing just as fast. Overall I would definitely recommend Prime VW. If their servicing depart and the car quality meets the standards set by Joe F. and the sales team, I see myself back there in a few years for my next car.
"Relaxed Car Buying Experience"
My purchase of a 2006 Mini Cooper at Prime VW was among the best Ive had . The facility is first-rate and the no pressure approach and aggressive pricing helped make the experience very easy. Kyle, our salesman was very professional, personable, and humorous. I truly appreciated his patience with me as he answered a myriad of questions and responded to numerous emails. Im certain I was not one of his easiest sales, but he made it happen. I have been searching for a used Mini Cooper for three years, but either the car or the dealership never worked for me until I went to Prime. Liz, the finance manager, was excellent as well and did a through job of explaining all the paperwork we had to complete to make the sale. I will highly recommend Kyle Spencer to anyone I know who is in the market for a new or used car.
"Prime Vw Of Saco , Me"
I WILL NOT BUY A CAR ANY WHERE EALSE. KYLE SPENCER MADE SHOPPING FOR A CAR EASY AND FUN. HE AVE ME A GRATE DEAL AND I LOVE MY VW JETTA. THANK YOU KYLE. I WILL TELL EVERYONE TYO COME GET A CAR FROM YOU!
"Excellent Dealership, However."
I bought a 2010 Volkswagon Jetta from Nick. The buying experience was great and I would highly recommend Nick and Prime to anyone. However, I have had to deal with a Steven Wilson over a changed loan agent and refund and have been extremely unhappy. I have been waiting for at least 4 weeks for a check to arrive and in the mail today received another form to fill out that stated it would be another 4 weeks. I guess that is what they call the cost of doing business.
