"Great Service On My Smart Car"

I really appreciate the great service at Mercedes-Benz of Oxnard, Javier made the process smooth and easy. I really felt like I was well taken care of and I knew exactly what would be done and how much it would cost. Ive been taking my cars to Mercedes-Benz of Oxnard for years, and even if its a bit out of the way for me, the overall service and attention to customers makes it worth it.

"The Oxnard Mercedes Dealership."

John Burka (in the service department in Oxnard) is always so easy to work with. so knowledgeable and well informed, very patient, and very helpful with any problems or questions that I have. I always look forward to dealing with him.

"Horrible Car Buying Experience At Mb Of Oxnard."

Customer service at this place is horrible. I purchased a certified pre-owned 2016 S550 in September 2016. There was only 1 key to the car and the manuals were missing. I was told before I left the dealer that the keys & manuals were locked in the cabinets and they will send them to me the following Monday. I waited for 5 days and did not get anything so I called the salesman back and he told me they didnt have the key and I had to make a new one. I can go to the MB dealer near by my home (because I live in Northern CA) to make the key and buy the manuals and they will re-reimburse. I did that, cost almost $1,000 along with fixing the rim. I sent the dealer the receipts. 8 weeks later, I still have not received my reimbursement. Called the sales person Edward numerous times, most of the times he never answered the phone and never called me back. I asked for his manager several times but he never gave me the number. Im a first time MB owner, this is not what I expect from Mercedes-Benz of Oxnard. Ill never do business here again. Buyer beware of this place. They dont support you after you buy your car here. Jason T.

"I Highly Recomend Mercedes Benz Of Oxnard"

The moment I sent an e-mail to the end I have been nothing but amazed about the ease that the whole process was painless and the help I received from Phil Rush and his assistant Steven true pros . I am glad that I bought our sprinter from them.

"Oxnard Mb Repair Service"

Customer service was exempliary. Barry in service dept and GM Bill were first rate. Thank you!

"Service"

From the moment we walked into the service department at Mercedes Benz of Oxnard we felt welcome. Barry Taylor was amazing. My car was due for service and I had also lost my wedding band in my Mercedes and Andrew our technician went above and beyond to find it. I will be forever thankful. I highly recommend Barry and his team. I am on my fourth Mercedes and couldnt be happier with Mercedes Benz of Oxnard.

"Mercedes Benz Oxnard Worst Dealer Ever"

Mercedes Benz of Oxnard is the WORST dealership EVER. Go to Thousand Oaks, BELIEVE me. Its like the blind leading the blind there. Of course very nice and accommodating when purchasing the car. The next day I had to go in to pick something up and they acted as if I didnt even exist. A month later the paint on my car (hood and mirrors started to wrinkle (brand new car) and they said wait to bring it in the next service. Fast forward to the first 10,000 mile service. I scheduled a 3:30 appointment on their online website on a Saturday. I showed up at 3:15 and the service guy looked at me as if I was some crazy person that pulled up. He said they were off at 5 and couldnt service my car and that I would have to come back. He said that normally they dont take appointments that late. So when asked why there was even that option on their site, he replied well people normally just drop their cars off until the next day but that I couldnt because they werent open for service on Sundays....he refused my appointment. So the following week (now that I dont trust their supposed online scheduling system) I called. I made an appointment for 7:00 am on a Tuesday morning. My husband got to the dealership and at 7:05 there was no one there. The service person was late for work. He then proceeded to tell my husband that he couldnt help him until 7:30 because thats when his appointment was for (which was inaccurate because I told the guy I needed the 7 am one because we had to be at work). No one was at the dealership to be serviced at that time except my husband. They "washed" my car and supposedly "topped" it off but thats not accurate but it sure showed on the receipt. No top off, no wash and no resolution as of yet for the wrinkled paint that he admitted the production people must not have set the paint right. Choose another dealer, PLEASE.

"E 400 Purchase"

Excellent customer care!! I recommend this dealership highly and will continue to purchase from them in the future.

"Mercedes Benz Of Oxnard California"

Great dealership. Tracy and Edward (@Benz Oxnard) are very nice and did excellent job processing our purchase.

"Mercedes Benz Oxnard"

Excellent. I was looking for a smaller car and a dealership with good service

"Happy Camper."

Great experience with the service department. I didnt have an appointment but was taken care of in asap. I was told the problem was covered by warranty (great to hear) and left two hours later with no money out of pocket and a clean Sprinter RV.

"Purchase Vechile"

I worked with Tracy and she went above and beyond to help us. The service we received from everyone at the dealership was exceptional. I would definitely recommend them and purchase another vehicle from them when I am in the market.

"Satisfied Customer"

Great Experience, they bend over backward to make sure you are happy.

""my Choice""

My wife and I have been patronizing this MB facility for some years now. They sre authorized to service your MB, which means they know your car in and out. The Sales Staff is honest and helpful if your in the market for a new car. Once you take your vehicle home, scheduled maintenance will be a breeze. Your car reminds you when to service it. You call in, make an appointment and you will be assisted by a Service Associate whom will arrange for your needs. My wifes MB needed its scheduled maintenance. We called and John Barka assisted us. He thoroughly explained what was needed and what to expect. He also patiently, i might add, demonstrated how to pair our phone with our car, since we hadnt been successful in doing it ourselves. John was a true Gentleman. He addressed me with courtesy and sincere patience. The experience was very gratifying.

"Driver Side Airbag Replacement..."

Replaced driver side airbag, per recall...they were courteous, prompt, and didnt push anything else...nice people...

"Car Purchase At Oxnard Mercedes Benz"

Jeffrey Pierson was very knowledgeable and friendly deal with. Will Crooks started the process and helped us to chose the perfect car.

"Customer"

Very prompt,helpful and courteous. Facility is lovely and comfortable. I would rate my experience as excellent. No complaints.

"Poor Customer Service"

I can make any comments about the customer service on the store, but certainly have enough to advise on the Internet sales department. My brother (Robert Houghton) has bought a truck through Autonation to this dealer a Month ago, first they changed the rates of % without inform him until the public notary show up (was internet purchase from a different state) to be told we can even take it or they would refund the down payment and how much “waste of time in their side” because they could have sale the truck to someone else. We decided to go forward with the business, setup Transportation company which they cancel without letting us know again and at this point has been a month since truck has been purchase and no one can even return calls or inform when we will get the truck. I would rate this Internet sales department as the poor quality level I have ever experience, and will strongly recommend you if you want to do a Internet purchase to stay away at least from this dealer, I can rate all Autonation for the poor customer service of Mercedes Benz of Oxnar, CA

"A Great Non-us Car"

excellent C350 at a very good price, dealer looked very hard around to find my desired car

"Mercedes-benz Of Oxnard, A Great Place To Shop"

Found the Mercedes-Benz I thought I wanted online and after an online conversation made an appointment with Tracy. The facility is first rate, spacious, modern with many car displayed. Tracy was knowledgeable and low key. Heather, the finance person was equally helpful. I bought the car I wanted and it was perhaps the easiest time Ive had doing it. Go there.

"Service Deparment"

every body from this department gives me a great attention ,thanks to all your team!

"James Gillett"

i just had my 2012 SLK350 serviced at the Mercedes of Oxnard dealership and was very pleased with the quality of their service and the personal attention to detail provided by John Berka.

"Mercedes Benze Sprinter Van"

If your in the market for a sprinter van Phil Rush at Mercedes-benz of Oxnard is the guy to call. Thanks Phil we love our van!

"Great Mercedes Dealership In Oxnard, Ca"

Angel is good - totally customer focused & a problem solver. Excellent to work with.

"Financial Director"

very professional , I love my car .. customers ****

"Mercedes Benz Of Oxnard - Amazing!!"

My recent purchase and experience at Mercedes Benz of Oxnard was absolutely amazing. They treated me like a queen. I went in there not even planning on a purchase, but with the help of Anabel Grimaldo she made it happen! Their finance director, Heather Bull couldnt have been more awesome as well. She helped get me the finance rate, payment and terms that fit my budget. I love my car and would recommend this dealership to anyone.

"Doug R"

05-01-2017

I have three Mercedes from MB of Oxnard and I find everyone I deal with both personable and professional.

"Service"

Im very happy with my service can ask for more they did a great job on my vehicle just wish they would of gave me a call when it was done

"Mercedes Benz Of Oxnard"

04-19-2017

I had a fabulous experience at Mercedes Benz of Oxnard this week! I was welcomed and treated in the most kind and professional manner. The sales staff were extremely knowledgable and personable. Jeffrey Pierson and Steven Martin were absolutely terrific, and within my two afternoon visits I was sure of the vehicle that would be right for me! I left Mercedes Benz of Oxnard with a beautiful 2017 GLC43 AMG. I could not be happier with my decision thanks to the entire staff at Mercedes Benz of Oxnard!

"Smart16"

Courteous staff and driver on drop off vehicle.......

"The Best!!!!"

Best hospitality you could imagine! Would not go anywhere else!

"Customer Review"

pleasant all my needs were met and the car runs well

"Angel Duran Mercedes Oxnard"

Everyone was very helpful. I used the showroom to complete some work on my laptop while enjoying hot chocolate and cookies while they completed the service on my vehicle. Great experience.

"Recent Purchase Of Mercedes Benz E300"

Jeff was a great salesperson to work with. The car that we purchase was something that Jeff was instrumental in helping us choose. He was very helpful on helping us find the right car for us. He made the purchase easy and painless. Great person to work with on our purchase.

"Mbz Oxnard Service Dept"

As always, prompt and professional service from MBZ Oxnard

"Our Best Car Buying Experience. Thank You Phil."

04-01-2017

We purchased our Sprinter Van through Phil Rush at Mercedes Benz of Oxnard. Maybe the smoothest and satisfying car buying experience for us. Phil was there through the entire buying process discussing options and making us comfortable. Great finance department as well. Honest and sold us only what we needed. Thank you again!

"Highly Recommended!"

My experience in purchasing a used vehicle on-line was top notch! Eder was wonderful, the car was in better condition than expected and the car came with a 90-day warranty!

"Review"

03-16-2017

Excellent buying experience from the sales person Tracy.

"350 Slk - 40mile Service"

John helped me with the automotive services; he is a very pleasant and friendly gentleman. I trust him to do a great job every time, I couldnt ask for better treatment, I am very pleased with the Oxnard Mercedes Benz staffing.

"Delivery Of A Mercedes Always A Special Experience"

03-10-2017

Delivery of our first Mercedes was 18 years ago in Stuttgart, Germany. It was a new Mercedes E430 together with a factory tour, gourmet lunch at the factory and concierge introduction to all the cars features. We also added a 4-day 5 star tour of Southern Germany, Tyrolia and Austria. Wow was it fun! We just took local delivery of our new 2017 GLC and found it to be as much fun as before. Why? Because it is the car! Getting a new Mercedes is always a red letter day. The treatment you get with a Mercedes is a rare experience in todays hustle, bustle world.

"Customer"

ANGEL WAS VERY CURTEOUS AND FRIENDLY. HE GAVE GOOD ADVICE AND WAS VERY HELPFUL

"Mercedes Benz Oxnard, Ca"

Excellent service all around. Jeffrey Pierson was a true pleasure to work with. He was responsive and was always looking after my interests. I trusted him to do the right thing and was not disappointed. He gets 5 stars from my wife and I.

"Sprinter Maintenance"

First rate service--no surprises, friendly and courteous. Updated by phone during the process.

"Car Purchase"

Best experience ever , i love my new car . I didnt feel rushed or pressured . Everything was very thorough .

"Car Servicing Appointment Evaluation"

02-07-2017

Excellent customer service. Friendly, helpful, informative, attention to detail, customer is always right, can do attitude, rental car met expectations. Reviewed one-year service details prior to car servicing and reviewed work at end of appointment. No delays or inconvenience for customer. All MB customer service people who interacted with me during appointment have been trained well in customer service. Bathrooms clean and very accessible.

"Courteous, Efficient Service"

Took car in for a routine scheduled service. Work was done quickly, car was left clean. I was having trouble with setting up garage door opener and they helped me with that. Very good experience.

"Sprinter"

I felt in beginning I was not taken seriously! I was sent to this dealer by a friend who had bought one from them.

"Metris"

I liked the Metris. Felt nice handled nice. Very quiet and smooth, I dont even feel the shifting of gears. And a four cylinder with power.

"Service Department In Oxnard, Ca"

Angel in the service department was very professional and provided exceptional customer service.

"Mercedes Benz Of Oxnard/sprinter Dept."

Phil Rush the Sprinter Manager and Randy LaBrie the Finance Manger were wonderful to work with! They both have a wealth of knowledge about these unique vans! They have the process wired and made it fast and easy with professional service and respectful care!