"Excellent Service Department"

Took my 2017 KIA Sportage in for it’s first oil change (the first one is complimentary). I was immediately greeted at the drive up service departement by Lucas who was more than happy to assist me. I also dealt with Judy at the desk. The facilities are beautiful and I kicked back in the massage chair during the short time I waited for my vehicle. 10/10. Totally recommend!!

"Great Place!"

After totaling my car, I was forced to find wheels rather quickly (my wife and I share 1 car). After submitting my request online, I had received a reply by 10am the next morning by phone and email. We made an appointment for a test drive, picked out our new ride, and drove off into the sunset. It was that easy. Thank you Luis, Julie, Rob, and Roy. This has been the best car buying experience by far. Need a new car? Route 6 Automall Kia. I highly recommend them.

"Disappointed With Service Manager"

I have purchased 2 new and 2 used vehicles from Route 6 Kia over the years and I have never had a problem, prior to a couple weeks ago. The sales end has always been excellent. The guys are always willing to accomidate me & my needs, & NEVER feel pushy when interested in a car. I have had all of my cars serviced here over the years, & never had a problem; prior to recently. I currently have a 2016 Sorento. I absolutely love it. Ive dealt with the two ladies in service Judy & Darlene & was disappointed when I learned that Darlene was no longer at the dealership. This was my first experience at the dealership after the extensive remodel they did. The place looks absolutely beautiful & the showroom and waiting area are gorgeous. I called the dealership 3 times during the week, trying to get a hold of service. Every time the receptionist would transfer me over to the service line, I would get the answering machine. I left 3 messages and I was never called back. I was disappointed and surprised. I came to find out that Judy was on vacation that week, and I finally got a hold of a gentleman, after the FOURTH time calling. If I recall his name was Mike or Mark and all I needed was an oil change. I called on Monday and finally got a hold of someone on Tuesday, & he told me that they were "booked solid" until the following Monday. I have seen many advertisements about the "new express service & the whole thing about no appointment necessary." How can this be? They couldnt fit me in for 6 days!! I didnt receive an appointment until 6 days later. I took an appt. the following Monday & dealt the gentleman again and he was nice but at the same time unprofessional. After over 90 minutes of waiting for a simple oil change and wash, he informed me that my SUV needed new cabin air filters, and that it would be just another few minutes and were $50 for the two. It took another 30 minutes and ended up being $75. I was very disappointed in the service I received and another gentleman in service apologized for the wait. Next time, I will deal with him or Judy. I do not recommend the Service Manager at Kia of Swansea to anyone, and next time I will deal with another member of service.

"Great Experience At Kia Auto-mall Route 6"

I recently was in the market for a new vehicle and shopped around at many dealerships. Out of all the dealerships in the Rhode Island/South Eastern Massachusetts area, I found the guys over at KIA Auto-Mall Route 6 to be very pleasurable to work with. I didnt feel over-pressured at any time to be swindled into a deal, and they were more than willing to work with the customer. I thought it was great experience, and would recommend family and friends in the market for a new car to pay them a visit.

"Car Buying Made Easy"

Our initial meeting was with Dan Rego who was very accommodating , letting us test drive a vehicle overnight. Upon returning the next day we discovered that they had on the lot the same model , same color with all the features we wanted. ( They had brought it in overnight) After a test drive we began a very reasonable and stress free negotiation with Mark Franco ( Dan was delivering a car to a customer in Norwood) which ended with an agreeable handshake. Dan Rego then showed us many features of the tech display screen and efficiently processed the paperwork so that we could drive the car home that day . (We had an important event to get to) This was followed by a return visit to get the registration and car sticker which were all handled seamlessly by Kia Route 6 Automall and Dan Rego.(He also provided more expaination about features that I had questions about). Overall we are very happy with our car buying experience and with our Kia Sorento and feel confident our future needs will be handled competently and courteously.

"New Sorento Purchase"

John Gomes made this an easy, stress free purchase.

"Best Experience"

My salesman was Luis Silvia and I highly recommend him to anyone interested in buying or leasing a Kia. He was a true pleasure to deal with explained to him exactly my circumstances and he helped me get into a new car that I can afford no pressure tactics which is what I truly love about this dealership. From the sales people to the account manager to even service setting up my first appointment everything went seem less . Highly recommend this dealership. Bravo

"Recommended Kia Sorento Sales & Service"

My wife and I recently purchased a 2017 SXL Sorento from Route 6 Auto Mall. This was our second Sorento purchase from Route 6 Auto Mall (earlier a 2014 LX) and our third Sorento overall (first was a 2011 EX Limited). Our primary, positive sales experiences have been with (Sales Assoc.) Luis Silva and (Gen. Manager) Mark Franco. Both Silva and Franco have been patient, informative, helpful and fair. We think, weve received very competitive and fair pricing on the new vehicles and on our trade-ins. We are clearly convinced by our 7+ years experience (since April, 2010) of Kias quality, value and service. Over the last four years Route 6 Auto Mall has also been our service provider. Darlene (as well as another female staff person and a young male staff person) have been very patient, informative, helpful and fair to me and especially to my wife. I recommend both Kia vehicles and the Route 6 Auto Mall dealership to friends and acquaintances, who have had similarly positive experiences there in purchasing and service.

"Darleen Pina"

Darleen is very personable and knowledgeable. She is very thorough when explaining the work that needs to be done, the work that has been done, and to advise of what work may need to be done in the future. She make the experience enjoyable and I feel like she listens to what I need and want. THANK YOU DARLEEN!!!!

"Gerry"

Excellent service very professional and responsive to all my questions.

"Leasing Stress Free"

Gerry was hands down a real person with a passion for what he does. This is my second experience with Gerry, my husband bought his first Kia from him. I wasnt quite ready to buy at that time. But, when I was I walked in asking for him. He listens to what you are asking and gives an honest answer. I was able to drive the car off the lot the same afternoon. Went back when the paperwork was complete and was met by willing salespeople to put my plates on with a smile. I leased and will definitely be back in 3 years to renew my lease. Love my Sportage. Thank you Kia and thank you Gerry for a stress free experience. Ericka

"Great Customer Service And Dealership"

This my first time at this dealership and it was a great experience. Our sales rep was Josh he was awesome no pressure answered questions. And the other associates were really friendly too. I normally hate car shopping but Josh made it easy this time around. Will be back again will tell family and friends

"Extremely Pleases"

I was very happy about how easy it was to drive home in a brand new KIA Optima. The whole process was quick and easy, and our salesman, John Gomes, was easy to talk to and made the whole decision process comfortable.

"New Car"

Gary and Eric were very helpful, im very happy with my new car ! Highly sattisfied !

"New Car Purchase - Great Experience!"

Had a great buying appearance at Route 6 Auto Mall KIA. Wife and I were very pleased with the buying experience and service that we received at the KIA dealership. No pressure tactics and we felt extremely comfortable buying our vehicle there. John Gomes was our salesman. He was extremely helpful and knowledgeable in what we were looking for in a vehicle. He has great customer relationship skills and would definitely recommend seeing him on your next vehicle purchase. Also, Roy Terra in their business office was great. Hes a finance person that can make the deal happen. Give them a try and you wont regret it!

"New Car Purchase"

This is my 2nd vehicle I purchased at Route 6 Kia. There were no pressure salesman tactics like you find at other dealerships. Great customer service and knowledgeable friendly staff.

"Great Experience"

12-06-2016

Thank you Andrea, Julie, Gerry, and Roy for all your help and exceptional customer service! You made the car buying process painless and didnt try to draw the rug out from underneath anyone. I felt comfortable and taken care of. Keep up the good work!

"Route Six Automall - Gerry B."

11-28-2016

Working with Gerry and the Team was a pleasant experience. Didnt feel we were getting pressured. Gerrys attitude and positive energy really helped. We actually took on a lease for two vehicles and very happy. Gerry was able to be very creative with the options we were looking for. The building is under construction currently and hope to visit in the future when I get my 1st oil change.

"Great Expereance"

11-28-2016

Everything about how Josh G. our sales rep. helped my wife and I was great. There was absolutely no pressure ever to buy. He took the time to answer all our questions and made us feel important to him. I have been back several times since I purchased my Shortage EX. and Josh has been there every time to assist and help out. I guess the only negative thing I would have to say is that their dealership is under construction and they our working out of a tent. Yet even in this condition they were able to put a smile on my wifes and I face.

"Route 6 Auto Mall- Purchase Of 201 Sportage"

10-19-2016

We are so happy to have a joined with Route 6 Auto Mall and Luis Silva in purchasing our cars . The atmosphere is friendly and they make you feel like part of the family. This is a third time purchasing a car from them and the service provided was outstanding!!!

"Great Service!"

09-21-2016

Daniel Rego & Roy Terra were Awesome! They were exceptional at keeping me informed step by step and making the process flow smoothly. The overall staff at Rte 6 were very friendly and helpful.

"The Best!!"

08-15-2016

On our third Sorento!!! Love everyone here . I have always left happy whether it be with sales or service , Mark , Robbie , Doreen,and Judy are the best .

"Great Dealership"

I have 2 Optimas, one bought from here. I bought it there because I got to learn how friendly, helpful & accurate they are with everything. Never any hassle and they really make you feel a part of the family.

"Best Dealership To Go To"

I walked in with a huge disaster from my previous lease and needed to get out of it. I was very straight forward with Robert and his reply was " Dont worry we will take care of it" and Im glad to say he kept his word. I walked out that same day with my new car and no worries in the world. I have been to a few dealerships and Kia by far was the best. I would recommend them to everyone!

"Awsome Place To Buy A Car"

Wanted to take a moment to thank Louis at Swansea Automall for making buying a new car so easy. Very happy with Louis and the rest of the team. Wife wanted a leather seats,no problem they installed them in one day an let us use a car.We already sent a new customer there way. Thanks Steve,Diane

"Glenn Gray"

Bought a Forte a year ago, Josh was my salesman and the experience was smooth and fast. I went back yesterday interested in a trade / new lease. Went through the normal process again with Josh. The young man straight up said a deal could be done but in his opinion it would be wise to wait a bit longer to get the payoff on my trade down some so my payments would be lower. A salesman pushing a sale to the side and actually putting a customers best interest at the forefront is unheard of. I give a huge thumbs up to Josh. The young man will be straight up honest and will look out for you. When the time is right i will go back and see Josh -- he has earned my business for life. People ask if car salesman have integrity so i challenge any customer to go see Josh and i bet you will see the integrity in the young man. Its refreshing to see it especially in todays car buying world

"Great Dealership, Service Dept Could Be Better"

Purchased several new/used cars from rt 6 kia. love the staff, facilities and large inventory. however, i wish the service dept was a little more honest and quicker. although i had a rental, i was without my car for over a week. the service dept lady said my car would be ready within 48-72 hours but it took over a week. i still love the dealership and wont hesitate to buy a car/recommended to family/friends:))

"Execellent Dealership"

09-07-2015

Ronald Rego excellent sales person I recommend all family, friends and coworkers to go see Ronald Rego at Kia Dartmouth, ma

"Great Customer Service"

Went in to look for a new car. I was expecting the usual attempt to sell me an over priced used car with sky high miles. Prior to going in a number of people referred me saying this place is different. I looked at the inventory online and the usual asking price in the general area for the same vehicle. The prices lower or about the same. Being sales people they greeted my husband and I right away. Im a dont mess around get to the point kind of person and salesman Robbie Lovegrove seemed to pick up on that. He offered to walk around and look or go straight to looking at what I could get. Id rather not test drive or look at something wasting all our time with something I can not afford or want. Right away I was asked if I wanted new or used. I did not think I could get something brand new (just never thought I needed new new). Robbie quickly broke down the pros and cons of both but showing payment differences and warranties, after that new was defiantly something that would be a smart choice. I hate the bargaining game and the waiting. Surprisingly they were really fast and wasted no time. I was hesitant, but they bent to help me. Trading in my old car was super easy. I have had some horrible experiences with car dealers and have witnessed some. This seemed experience has defiantly changed my negative thoughts on dealers. I had anxiety driving onto the lot that morning, but instantly just felt relaxed which was not normal. Robbie was amazing. Happy to say I have a good dealer that I will return to in the future! Love my new Kia Forte!

"Great Service"

It was just an oil change, but, the checkup found that my brakes will have to be serviced at my next visit, they were not at a "dangerous" level but they were going to be needed to be worked on in the future.

"As Good As It Get"

Just purchase our 2nd car from Route 6 Auto Mall. Bought a 2015 Sorento last year and just purchased a 2015 Soul. Could not be happier with both cars. Dealt with Dave C on both buys and again was treated fairly and with a high degree of professionalism. Would highly recommend both the dealership and the sales person. Thanks for a great experience. Jack

"Great Punctual Customer Service, "

To notch! The service representative is a real gem. he is courteous, understanding and knowledgeable. The client feels like he is in good hands.

"Great As Always"

Have yet to have any issues with Kia, from the sales team, to the maintenance to the reps on the phone. Always a pleasant experience!

"Great Service, Pleasant Staff "

06-14-2015

Excellent experience, I would recommend KIA Swansea to my family and friends. The new 2016 KIA Sorento quality is great.

"Excellent Experience "

06-11-2015

I could never thank Jerry Benoit enough for helping me. I was having a real tough time and he really went above and beyond and made me very happy. My car is awesome. It rides so smoothly.

"Great People, Great Prices, Great Cars"

06-03-2015

Luis was kind and courteous and very helpful in trying to find me the right car. Mark the general manager went above and beyond expectations. Will recommend Route 6 Kia to friends, family and co-workers. 2nd car weve bought here and Im sure well be back in the future thanks to Luis & Mark.

"Service Department "

06-03-2015

The service could not be better at Kia of Swansea. Very pleased with the overall experience every time my vehicle is serviced. Have told many people about this because of how rare it truly is to have a company that cares first and foremost about the customers experience.

"Service With A Smile"

06-03-2015

The service department took my car in a timely manner and really went through all my concerns - treating me like family and making sure my Kia was perfect.

"Great Service....efficient & Friendly"

05-11-2015

The personnel were friendly & efficient. The person who took care of me was excellent in her job and extremely knowledgeable and explained everything that was done to my car. Couldnt be more pleased.

"Excellent!!!"

05-10-2015

Your service advisor was fantastic! Darlene made you feel right at home and was very knowledgeable. My car was done and washed (very much appreciated!) before I knew it! Thank you so very much!

"Best Decision I Made!!!!"

04-28-2015

I always have a good experience dealing with Route 6 Kia. From the time I walk into the service dept. till I leave. Always so friendly.

"Route 6 Kia Service Dept"

04-21-2015

The service staff is extremely pleasant and friendly, especially Darlene. She explains everything before it is done and gives me a quote. Afterward the service is completed, she explains what was done and goes through the vehicle inspection so I know of any potential issues. There is never pressure to get something done nor have a ever felt that I was being taken advantate of being a woman as I have felt with other service places. It is not always convenient getting to the dealership but it is worth it for me.

"Great Service, As Always"

04-15-2015

Darlene Pina continues to be a key reason we choose Automall. The cars are great, the sales process is easy, but the service department is who we deal with most often, and why we return. Darlene is friendly, knowledgeable, accommodating, and just a fantastic representative of your brand.

"Wonderful Sales Staff!"

04-13-2015

Our family was looking for honesty. Someone that listened to our needs and tried to fit us in the best vehicle possible.

"Always A Great Expirience"

04-08-2015

Good people, trustworthy, excellent service and communication.Easy to make an appointment and the service department always does a check of the entire vehicle and has not tried to sell me unneeded services.

"Trusted Advisors"

04-06-2015

The staff was very pleasant and knowledgable. They made you feel special. Mark and Robbie are my trusted advisors. #1 in my book.

"Routine Oil Change"

04-03-2015

Awesome!! Darlene is great & love her spirit! Kia is very lucky to have such a great addition to the team.

"Great"

03-31-2015

Darlene is great! We come from Scituate, RI and never had a bad experience. She always has a car ready for us to run errands while waiting for our service to be done. She is honest and well educated as to our car needs.

"Quick Transaction, Fair Price "

03-27-2015

I got the car I was looking for at a fair price and the whole transaction only took about an hour.

"Service Dept."

03-23-2015

The service department, especially Darlene and Judy, are always courteous and knowledgeable. They let you know what is to be done and keep you abreast of the progress.