Easterns Automotive Group of Laurel in Laurel, MD

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Quality of Repair

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"Sentra"


Kelsey Dziwulski

from Laurel md

Recommended? Yes

Purchased? Yes

10-05-2017


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Awesome customer service very professional Amadou is very pleased to deal with thanks to the management too

Response from Easterns Automotive Group of Laurel:

Hello, Thank you for connecting with us to share the positive details regarding your car buying experience. Well make sure that your review gets to Amadou.

"Janeremy"


Kelsey Dziwulski

from Columbia Md

Recommended? Yes

Purchased? Yes

09-12-2017


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After moving in Maryland my family was shopping for a car we found in easterns website the car we like we called and made appointment. We were greeted by Amadou the service was good and we bought a golf Volkswagen.

Response from Easterns Automotive Group of Laurel:

Welcome to Maryland! Were so glad that we could make your move a bit easier. Congrats on your new Volkswagen. Enjoy and please come back again to visit us.

"Happy Man"


Kelsey Dziwulski

from Glen Bernie

Recommended? Yes

Purchased? Yes

08-11-2017


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My wife was telling about eastern for long time but my experience is bellow any expectations. My salesman Mr Amadou made us feel like family thank to the all staff everyone was nice

Response from Easterns Automotive Group of Laurel:

Thats great to hear! Were so happy to have you as a part of the Easterns family. Come back and see us again!

"Happy Man"


Kelsey Dziwulski

from Glen Bernie

Recommended? Yes

Purchased? Yes

08-11-2017


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My wife was telling about eastern for long time but my experience is bellow any expectations. My salesman Mr Amadou made us feel like family thank to the all staff everyone was nice

Response from Easterns Automotive Group of Laurel:

Awesome! This is great. We are so glad that your wife encouraged you to stop by.

"Ford Fusion"


Kelsey Dziwulski

from Silver spring

Recommended? Yes

Purchased? Yes

08-11-2017


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My experience at Eastern laurel was excellent my salesperson Amadou is really a good person he explained everything. Even we didnt get approved the first day his hard work is paid off we got 2016 Ford Fusion.

Response from Easterns Automotive Group of Laurel:

Congrats on your Ford Fusion! You definitely chose a great vehicle. Enjoy!

"Misleading"


Kelsey Dziwulski

from Laurel MD

Recommended? No

Purchased? No

08-11-2017


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I send a request to test drive a listed car for the day after for after work at 6pm. A rep responded informing me that the car is reserved and ready. I left work early and called the rep. No answer. I called the main number and they told me the rep stepped out and will call me back. Never received a call. I get there at 6 and they inform me that the car was sold a few days ago but I can look at other cars. I just left. I guess it was a hook!

Response from Easterns Automotive Group of Laurel:

Hi Doha, Were so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 28 years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team if there is anything we can do to better accomodate you moving forward. We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151

"My Venza"


User

from Laurel

Recommended? Yes

Purchased? Yes


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Amadou is a very nice person he took care off us was very patient explain the all process when we were complaining about the price he went discussed with his manager . We felt he was looking at us thanks

"Toyota Venza"


User

from Laurel

Recommended? Yes

Purchased? Yes


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I was looking to buy Toyota Venza for my wife after seen one online at Eastern website. We drove to laurel location but unfortunately car was sold but Amadou and the manager Jesus were able to find us another one more expensive but has more features.

"Ford Mustang"


Kelsey Dziwulski

from Rockville

Recommended? Yes

Purchased? Yes

07-14-2017


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My second experience with salesman Amadou is wonderful. Bought a 4Runner couple months come back for a Ford Mustang what a great experience thanks my Friend

Response from Easterns Automotive Group of Laurel:

Hi Anthony, Thanks for choosing Easterns. It was a pleasure assisting you in purchasing your Ford Mustang. Enjoy!

"Lincoln"


Kelsey Dziwulski

from Bowie, MD

Recommended? Yes

Purchased? Yes

07-12-2017


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Went to Easterns laurel in some way just to see what could been my options in the future. Amadou greeted me ask if I have appointment I said no nevertheless he gave me a warm welcome. I left with my dream car Lincoln MKZ great

Response from Easterns Automotive Group of Laurel:

Hello Elianna, Wow! Its so great that everything worked out for you on your first visit with us. Congratulations on your Lincoln MKZ. We wish you all the best!

"Toyota Rav4"


Kelsey Dziwulski

from Fort Mead, laurel

Recommended? Yes

Purchased? Yes

07-10-2017


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Nice staff my experience with Easterns laurel was absolutely perfect Amadou was my salesperson he worked very hard to find me the car which fitted my need. Easterns laurel is from now on my place to shop car

Response from Easterns Automotive Group of Laurel:

Hi Melissa, Congratulations on your vehicle purchase! Were so glad that you made the choice to come to Easterns. Were glad that Amadou was able to assist you and welcome you to the family.

"Amazing Experience"


Kelsey Dziwulski

from California

Recommended? Yes

Purchased? Yes

07-10-2017


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We had a memorable experience and came out with our first car. Jonathan assisted us in paper work and documentation. He is the guy! Truly an asset and customer service was fabulous.

Response from Easterns Automotive Group of Laurel:

Awesome! Were so happy for you regarding your purchase. Were happy to have you on board with Easterns. Jonathan will be so glad to hear from you!

"Super Responsive"


Kelsey Dziwulski

from Boston

Recommended? Yes

Purchased? Yes

07-10-2017


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It was a pleasure to deal with this concern. All the cars were in superb working condition. One of the best car salespeople I have ever dealt with. They have thorough knowledge about the car, answered all my questions and allowed me for multiple test drives.

Response from Easterns Automotive Group of Laurel:

Welcome to the Easterns family! Were happy as long as you are. Thank you for connecting us to share this great review. Please come back to visit us again in the future.

"Irving Review"


Kelsey Dziwulski

from Glen Burnie Md

Recommended? Yes

Purchased? Yes

07-10-2017


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Very helpful in finding my husband and I a vechile we wanted. They went up and beyond what they needed to do.

Response from Easterns Automotive Group of Laurel:

Kudos to you and your husband for believing in Easterns. Were glad you all are happy with the way everything turned out! Please tell your friends and family to stop by.

"Excellent"


User

from Laurel

Recommended? Yes

Purchased? Yes


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Jonathan DE LA Espada was the best . I can see why is the sales performer . He displayed excellent in work. This task was f difficult but he got it done along with his sales manager. Awesome team player

"Love This Place & Its Awesome Employees"


Kelsey Dziwulski

from Westminster, MD

Recommended? Yes

Purchased? Yes

06-07-2017


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Jonathan has helped me and my mother get the new cars that we wanted. And he has always made the process super easy! Great customer service Id recommend him to anyone

Response from Easterns Automotive Group of Laurel:

Its great to hear that you and your mother purchased your new vehicles with us. Great! Jonathan will be honored to hear your kind words and positive feedback!

"Awesome"


Kelsey Dziwulski

from Laurel, md

Recommended? Yes

Purchased? Yes

06-07-2017


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They were awesome!!! And very accommodating. I was a first time car buyer and they helped make the process very simple and got me the best deal possible.

Response from Easterns Automotive Group of Laurel:

Thats exactly how it would be! Congratulations on purchasing your first vehicle. Enjoy!

"Need To Purchase Used Car"


User

from Severn,md

Recommended? Yes

Purchased? Yes


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Car salesman Albert was great. With 6 children I needed a bigger car and Albert and Jesus was able to help. Thanks eastern motors!!!

"Great Job"


User

from Largo, Md

Recommended? Yes

Purchased? No


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I must say. Easterns will get you into a car. They did a great job. Considering I had so much stuff on my credit report. I appreciate ALEX help with the help of his sales manager. They made the experience great and I was happy all around. I would recommend them to everyone buying a car. Thanks again Best part was my car wasnt even at the dealership. But it was to me within an hour

"The Best Car Buying Experience I Have Ever Had"


User

from Huntingtown, Maryland

Recommended? Yes

Purchased? Yes


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I was amazed at the attention I got from the moment I showed interest in buying a car.. Jonathan De Le Esparza was awesome at making my deal possible.. He was patient and took his time to make sure I got exactly what I wanted!! The manager Tony worked hard to get me the perfect financing and made the necessary sacrifices to get me out the door in my amazing new car!! Thanks to to Laurel Eastern team for a job well done..

"I Am A Very Happy Customer"


User

from Laurel md

Recommended? Yes

Purchased? Yes


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Alex Ramirez best car sale person ever . Helped me get this nice Hyundai sonata which I love

"Thanks"


User

from Laurel, md

Recommended? Yes

Purchased? Yes


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Thanks to to eastern motors I got sweet Honda sonota . Thu were very helpful with the process and really work with down pay ment and financing. By Devin love

"Wonderful Experience!"


User

from Laurel, MD

Recommended? Yes

Purchased? Yes


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Alex Ramirez was a pleasure to be serviced by. He made the process of purchasing my vehicle easy to understand and left me very satisfied. I love my new car!

"Satisfied"


User

from Hyattsville,MD

Recommended? Yes

Purchased? Yes


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This was my first time financing a vehicle and Johnathan Made It Go As Smooth As Possible. I Appreciate His Patience And Time. Thank You J ¿¿

"Car Buying"


Kelsey Dziwulski

from Annapolis Maryland

Recommended? Yes

Purchased? Yes

05-11-2017


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Very easy and fast process! Thank you for your time and expertise. Lots of nice cars on your lot.

Response from Easterns Automotive Group of Laurel:

Well thank you Joan! We appreciate your positive feedback as well as well as your compliments.

"Best Place"


Kelsey Dziwulski

from Baltimore,MD

Recommended? Yes

Purchased? Yes

05-08-2017


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Best Place to buy high quality used cars!! Firstly there was no sales pressure. You can just try driving any number of cars before you choose the final one. They dont disturb you while you check the models. Paperwork was done quickly and Jonathan was a friendly lad. Highly reliable and straight forward. I will continue to use their service!

Response from Easterns Automotive Group of Laurel:

Jason, We appreciate your positive feedback! Everything you said about us is phenomonal. Thank you very much. We cant wait to see you again!

"Great Service!"


User

from Baltimore, MD

Recommended? Yes

Purchased? Yes


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John at the Laurel, MD store is an amazing car salesman. He got us in and out in a beautiful vehicle in just a couple hours! I highly recommend this place to buy a car.

"Happyyyyyyyyyyyy"


Kelsey Dziwulski

from Baltimore Md

Recommended? Yes

Purchased? Yes

05-03-2017


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Thanks to Easterns laurel am driving a nice Ford Escape I was very worried to even let them run my credit but Amadou was very persuasive explained to me everything made the all process easy. Thank you very much guys

Response from Easterns Automotive Group of Laurel:

Hello Jane, Were happy for you and your new Ford Escape. You definitely made the right choice by coming to Easterns.

"Blown Away"


Kelsey Dziwulski

from MD

Recommended? Yes

Purchased? Yes

05-03-2017


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Had an excellent experience here. The sales person (Jonathan) was very polite and informative. First, he allows me to speak and listens to my requirements. I have blown away with their customer service. My Chevrolet Malibu looks like brand new. Easy and convenient way to buy cars!!

Response from Easterns Automotive Group of Laurel:

We pride ourselves on our customer service so it is certainly an honor hearing that you are pleased with us. Enjoy your Malibu!

"First Time Buyer 5*"


Kelsey Dziwulski

from Maryland

Recommended? Yes

Purchased? Yes

05-03-2017


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First time car buyer !!! Johnathan De La Espada was friendly,patient and outstanding communication. He made the firat time experience seamless. We thank you Jonathan and team.. Dont hesitate go see Jonathan De La Espada!

Response from Easterns Automotive Group of Laurel:

Congratulations on purchasing your first vehicle. We will be sure to share your kind words with Jonathan!

"Awesome!!!"


Kelsey Dziwulski

from Owings mills

Recommended? Yes

Purchased? Yes

05-03-2017


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Awesome! Jonathan De La Espada helped out so much!! I got everything taken care of in one day!!! Swift transaction, courteous, and very professional! I would give him more stars if I could! Will recommend to anyone, just make sure you ask for Jonathan!

Response from Easterns Automotive Group of Laurel:

Smooth transaction! Thats what we love to hear! We are glad that we were able to get you out in a timely manner with the help of Jonathan. Please come back to visit us again.

"Found A Car In My Price Range."


Kelsey Dziwulski

from Hagerstown, MD

Recommended? Yes

Purchased? Yes

05-01-2017


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Jonathan De La Espada was very helpful and pleasant. I was able to test drive several cars in my limited price range. Tony found more financing, it was a easy and enjoyable process overall.

Response from Easterns Automotive Group of Laurel:

This is such good news! We will be sure to share your kind words regarding your visit with Tony, Jonathan, and the rest of our Laurel team. Please come back again!

"2014 Traverse/ 2016 Chrysler 300"


Kelsey Dziwulski

from Elkridge, MD

Recommended? Yes

Purchased? Yes

05-01-2017


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This is my 3rd car in less than a year and I will recommend anyone to buy here.

Response from Easterns Automotive Group of Laurel:

Wow, Charles! Congrats! We hope that you enjoy this vehicle. Please be sure to encourage your family and friends in the DC Metro area to stop by.

"Excellent Job"


Kelsey Dziwulski

from Laurel, MD

Recommended? Yes

Purchased? Yes

04-27-2017


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Everything went very well and very polite. Fast process.

Response from Easterns Automotive Group of Laurel:

Thats what we like to hear! We always strive to provide a smooth and easy car buying experience for our amazing customers.

"Happy"


User

from LAUREL

Recommended? Yes

Purchased? Yes


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Was wonderful service, this is my second car from them.

"Standing Behind Your Slogan"


User

from Baltimore, Maryland

Recommended? Yes

Purchased? Yes


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I called Eastern Motors after hearing there slogan for several years. At first I was a little worried because of my credit and had been to several dealerships in the past where as they promised to get you in a car and riding (LIES WASTE IF TIME)Unfortunately I lost all hope by constantly getting turned away! So I was a little leary at first but what the heck I gave it a shot. So here it goes as a quick run down.... I did the application online I received a call and an email. However I got cold feet and didnt show up. I received another email and they asked why havent I been in. So I explained I was scared because so many promises had been made only to be let down in the past. So Im working my phone rings and its a very pleasant young man on the other end from Eastern Motors who introduced himself as Jonathan. Jonathan was in great spirits and assured me he could get me riding. I gave him a quick rundown of my credit, and told him that I only have an hour because it would be on my lunch break and had to get back to work. After his assurance I left and headed over at our discussed time. When I arrived I met the most well mannered and professional young man that I have worked with in quite some time. He was very organized, he knew information about the recommended vehicle, because I had none in mind I just know I wanted to ride safely and not so costly. I must admit Jonathan DELIVERED!!!! This man went above and beyond.... he got me approved but my lunch break was over so I had to run. Guess what Jonathan did.... he delivered my new vehicle to me!! I had to call and tell the world! Listen... if he could get me riding they can help anyone!!!! Eastern Motors should be more than happy to have an asset to there company such as Jonathan De La Edpada he was amazing!!! I would recommend him to anyone and for the record if I owned a car dealership I would steal him from you lol!! He needs a promotion that man gets the job done, he knows his job duties and is star for your company!!! Thanks Mr. Jonathan for your word, your help, your professionalism and your HONESTY!!!! You ROCK!!!

"Clear As Water"


Kelsey Dziwulski

from Laurel , MD

Recommended? Yes

Purchased? Yes

04-13-2017


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Never been to a dealership where honesty is number 1 priority , Jonathan did an amazing job along side the finance managers, I asked what I wanted and they made it happen, did not feel pushed or persuaded to buy a car everything just fell into place, thank you !

Response from Easterns Automotive Group of Laurel:

Were glad to be able to stand out from the rest! Our customers have always been our number one priority. Its so great that you were able to come experience this first-hand.

"Ljwillson"


Kelsey Dziwulski

from Millerville md

Recommended? Yes

Purchased? Yes

04-13-2017


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My experience at Easterns laurel was wonderful we was looking a car for our daughter who is at college when my husband found online a Kia we drove to laurel. Mr Amadou and his manager Jesus were very nice thanks guys we definitely going to come back

Response from Easterns Automotive Group of Laurel:

Hello Julie, Thanks so much for choosing Easterns! Were glad that everything worked out for you.

"Car Buyer"


Kelsey Dziwulski

from Ellicott City, Md

Recommended? Yes

Purchased? Yes

04-13-2017


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Jonathan made my car buying experience a great one. I had to get back to work within a hour, paperwork was done with the the car being cleaned in under a hour. My second car brought from Easterns. Thanks again!

Response from Easterns Automotive Group of Laurel:

In and out! Thats what we like to hear. Thanks for your support and loyalty. We love repeat customers!

"Great Service"


Kelsey Dziwulski

from Bowie, MD

Recommended? Yes

Purchased? Yes

04-13-2017


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Jonathon De La Espada, our salesman, and Tony Soukphouangkham, the manager, were both really helpful and knowledgeable. They respected our time and didnt keep us there all day. We got an excellent deal on a great car.

Response from Easterns Automotive Group of Laurel:

Congrats!!! Please encourage your family and friends to stop by.

"Survey"


Kelsey Dziwulski

from Bowie, Maryland

Recommended? Yes

Purchased? Yes

04-13-2017


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Tony and Jonanthan were both very professional and very pleasant to work with. My experience was so good I plan on making my next using them very soon

Response from Easterns Automotive Group of Laurel:

This is great! We appreciate your kind words and positive feedback. We hope to see you again.

"I Am Really Happy For Customer Service"


User

from Laurel

Recommended? Yes

Purchased? Yes


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Jonathan De La Espada is a Excellence salesman he helped me get my first car and the price am look for and I recommend Easterns automotive group

"Jeep Compass"


User

from Baltimore, MD

Recommended? Yes

Purchased? Yes


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I was very pleased with the service I received from Jonathan!! He was on the phone with me for a whole week before I was able to make it to the dealership...even late after hours!!! I bought a car at this same location 10 years ago and am back again!! If I had to do it all over, i would define come back...again and again!! These guys ROCK!!!

"Very Satisfied"


User

from Maryland

Recommended? Yes

Purchased? Yes


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Our sales rep Jonathan did a great job getting us into the vehicle we wanted. He made the buying process easy and . He took his time to ensure we were completely satisfied with the purchase..

"Mr Maurice Reed"


Kelsey Dziwulski

from Baltimore Maryland

Recommended? Yes

Purchased? Yes

03-16-2017


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Very pleased with purchase customer service and overall buying experience.

Response from Easterns Automotive Group of Laurel:

This is great, Maurice. Thanks for sharing!

"Review"


Kelsey Dziwulski

from Glen Burnie Md

Recommended? Yes

Purchased? Yes

03-16-2017


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I love my new car. Everyone was very helpful in finding the right car for me. The customer service at the laurel dealership is great. I will definitely recommend you to friends and family!!. Jonathan is an excellent sales associate. Thank you Eastern Automotive!!

Response from Easterns Automotive Group of Laurel:

Were so glad that you were able to find a vehicle that you love! We will be sure to share your kind words and positive with our Laurel team.

"Happy Customer"


Kelsey Dziwulski

from Annapolis Maryland

Recommended? Yes

Purchased? Yes

03-15-2017


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Johnathan and his sales manager Jesus helped me purchase my new car. They were friendly and helped me find the car to fit my needs. Thanks guys :-)

Response from Easterns Automotive Group of Laurel:

Your happiness is all that matters to us! We appreciate you, Ashley.

"Irving Review"


User

from New Castle, DE

Recommended? Yes

Purchased? Yes


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I had a very great experience shopping for a vehicle here. Its usually rough shopping for cars, but Irving had great customer service and made sure I was satisfied with my purchase.

"Ford Fiesta"


User

from Laurel

Recommended? Yes

Purchased? Yes


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My salesman Mr Amadou is a wonderful person from the time I enter the place he greeted me and all a long help me get a car with a low payment . I will definitely recommend him and eastern motors to my family.

"Supervisor"


User

from Laurel, Md

Recommended? Yes

Purchased? Yes


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This was defently the best car buying experience I have had! Johnathan was very professional, patient, and NOT PUSHY! I would fldedntly recomend friends and family..

*The advertised price does not include sales tax, vehicle registration fees, finance charges, documentation charges, and any other fees required by law. We attempt to update this inventory on a regular basis. However, there can be lag time between the sale of a vehicle and the update of the inventory.

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